--- title: NextGen Healthcare EHR Reviews meta_title: 'NextGen Healthcare EHR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 178 reviews by the users' company size, role or industry to find out how NextGen Healthcare EHR works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 178 scale: '5' date_modified: '2026-11-06' parent_category: name: Health Care url: https://www.g2.com/categories/health-care ---

NextGen Healthcare EHR Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

NextGen Healthcare EHR Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is NextGen Healthcare EHR, and what problem is it built to solve?

NextGen Healthcare EHR is an ambulatory-care EHR within NextGen Healthcare’s suite of healthcare technology and data solutions, which also includes practice management and related solutions. It is built to support providers delivering whole-person and value-based care.

What languages does NextGen Healthcare EHR support?

NextGen Healthcare EHR supports 1 language: English.

What company sizes and industries is NextGen Healthcare EHR the best fit for?

NextGen Healthcare EHR appears to suit a range of healthcare organizations, with positive feedback clustering around smaller practices and mid-market organizations, particularly in medical practice and hospital settings.
  • Company size: Small businesses and mid-market organizations are the most represented segments.
  • Industry: Medical practices.
  • Industry: Hospital and health care.

How long does it take to implement NextGen Healthcare EHR across a team?

Implementation timelines vary, but three to six months is the most commonly reported go-live range. Other teams describe both shorter rollouts and implementations that take longer.
Time to go live Relative frequency
3–6 months Most commonly reported
1–3 months Also reported frequently
Under 1 day Reported
Under 1 month Reported
6–12 months Reported less often
More than 12 months Reported less often

What customer support options does NextGen Healthcare EHR provide, and how do users find the overall support experience?

NextGen Healthcare EHR provides support through channels such as phone, email/help desk, and chat, alongside self-service resources. The support experience can be uneven: users value knowledgeable, dedicated help when they get it, while others describe slow responses, difficulty reaching someone, or cases that take too long to resolve.

What is the experience like for teams switching to NextGen Healthcare EHR from another tool?

Teams have moved to NextGen Healthcare EHR from a range of other EHR and practice-management systems, as well as from paper-based workflows. The draw is often a more connected setup for clinical records, billing, and reporting, or greater customization for a specialty or multi-site practice; some users also value improved reliability compared with a previous tool. The transition can involve a learning curve, and the product’s customization and setup may take work to align with existing workflows.

What features or capabilities could make NextGen Healthcare EHR even more useful?

The most useful improvements would make everyday workflows faster and easier to tailor, while strengthening performance and reporting.
  • Simplify navigation and reduce the number of clicks needed for routine tasks.
  • Improve speed and stability to reduce lag, glitches, and interruptions.
  • Make templates, forms, and workflows easier to customize for different specialties and practice needs.
  • Provide clearer, more flexible reporting with useful detail and filtering.
  • Smooth the flow of information between clinical and practice-management workflows and connected systems.

NextGen Healthcare EHR Reviews (178)

Reviews

NextGen Healthcare EHR Reviews (178)

3.7
178 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Emr"
4/5
What do you like best about NextGen Healthcare EHR?

Next-gen is one of the easiest EHR I have used. Being able to locate patients records quick is very important n next-gen does that. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I will be honest the only thing is hard to locate is lab work. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Very easy to navigate and great customer service!"
5/5
What do you like best about NextGen Healthcare EHR?

Easy to navigate on either desktop, laptop or tablet. Plus being able to customized forms and templates is a plus. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I dislike the lack of customization for estatements. And the lack of ease for patients to pay online instead on the patient portal. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
Originally submitted 12/3/2021
Business partner of the seller or seller's competitor, not included in G2 scores.
"Exemplary when it comes to detail."
4.5/5
What do you like best about NextGen Healthcare EHR?

Easy to manuver the new patients tab all the way to applying the cash and reconcilling accounts. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I do not have anything to report on this topic at this time. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
Originally submitted 11/12/2021
"Medical billing pain management"
4/5
What do you like best about NextGen Healthcare EHR?

Very good for pain management our provider is very happy to used best part is payment posting Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Some time we face issue when software is working little bit slow during the posting Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Review"
3.5/5
What do you like best about NextGen Healthcare EHR?

It is mostly easy to navigate. I can get where I need to go efficiently. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Some fields are required when they should not be. The payment and non-claim and backdating payments are confusing. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Utilizing NextGen in Primary Care"
4/5
What do you like best about NextGen Healthcare EHR?

The ease of use in documenting Encounters Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Recent frequent interruption of service in the middle of the workday while seeing patients Review collected by and hosted on G2.com.

Amanda B.
AB
Amanda B.
Consultant Registered Dietitian
Enterprise (> 1000 emp.)
"NextGen Review"
4/5
What do you like best about NextGen Healthcare EHR?

Easy to navigate and self explanatory icons. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

It will run slowly and has lag time frequently. Review collected by and hosted on G2.com.

Tye R.
TR
Tye R.
P
Small-Business (50 or fewer emp.)
"Best EHR Software"
5/5
What do you like best about NextGen Healthcare EHR?

THE ACCESSIBILITY OF THE PROGRAM AND HOW EASY IT IS TO LEARN Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

THE MEDICATION - HARD TO DO CONTROLLED SUBSTANCE Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Successful asset management with nextgen office."
4.5/5
What do you like best about NextGen Healthcare EHR?

Nextgen office software takes care of opening administrative directions of real-time asset tracking control, for the creation of comprehensive support sheets for company-designed purchase supply, posting data encryption sequences, sales valuation resource sharing alteration, human resource tracking, customer data certification, incorporation of customized purchase flows, robust budget handles for attractive inventory management knowledge, accumulation of business performance properties through specialized statistical indications, commercial digitization of projects in real time, for the creation of naturalized sales support and accurate billings, represented by a dark blue logo in its main letters, followed by a series of tiny squares in deep red colors, green in different textures, dark yellow with golden appearance and a touch of brown becomes visible to know this system. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

There are problems within the nextgen office system, which has a disproportionate load of collaborative source metadata, where its code coordination’s and algorithms for inventory control and product production handles fails to save the regular amount of data within the company's cloud in a timely manner, due to its password auto-save accuracy and its placement of customer support checks contain failures in providing download of digital analytical payload storage integrations, thus affecting its asset management status, having to be corrected its moderation of tracking specific intuitive information traffic networks within the enterprise. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"Review of Next Gen's Practice management business platform"
5/5
What do you like best about NextGen Healthcare EHR?

How well Next Gen links all of the info on a patient. I can go from the encounter notes to the claims to the insurance info, etc etc without being in several systems. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I really only have 1 complaint and that is with the sorting of the Secondary Billing list. It is a known issue (and has been for at least 4 years) that the list does not sort correctly. This really impedes my work and I wish they would fix it immediately. To them it is a low priority issue, but not to us. They do not realize how much this slows us down due to the high volume of claims our practice has. Review collected by and hosted on G2.com.

Questions about NextGen Healthcare EHR? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is NextGen Healthcare EHR used for?

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GU
Guest User
•
Last activity about 4 years ago

What is NextGen software?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

Average Discount

11%

NextGen Healthcare EHR Comparisons
NextGen Healthcare EHR Features
Compliance - Revenue Cycle Management (RCM)
Billing Automation - Revenue Cycle Management (RCM)
Clearinghouse Integration - Revenue Cycle Management (RCM)
Claims Management - Revenue Cycle Management (RCM)
Workflow Management
Multiple Medical Provider Access
Ancillary Care Provider Access
Meaningful Use Reporting