What do you dislike about NextGen Healthcare EHR?
Too many clicks.
Organized in nested, size-locked windows and you can't toggle back and forth between, e.g. ordering window, ICD-10 window, and note (let alone prior notes). Every time you switch tabs, NextGen asks if you want to save changes even if none were made!
Bloated notes (5 pages for a UTI/URI!)
Encounters lock at 7 days, so if you're working on older charts or messages/labs, you have to close everything you're working on, re-enter your login/password, and then unlock the Encounter.
No intuitive way to do the most basic messages about your patient. No message center. Instead, you create an Encounter and enter a "Telephone Message". Responding to a Telephone Message is nothing like e-mail. Messages are not organized in threads, but rather, in Encounters that remember, lock after 7 days. Trying to find an old message is impossible- you literally open up a page that lists every single Telephone Message ever generated on your patient!
Anticoagulation flowsheet. You end up with pages and pages of INRs and doses that are not even in chronological order!
NextGen routinely froze and/or crashed multiple times per week without any warning or explanation. This was obviously detrimental to the clinical workflow in our practice.
Customer support was non-existent. As an FQHC, NextGen would not even help us directly. Instead, they made us go through a third-party organization called OSIS, which had no power to change anything about the software. The response I got to all of my requests for customization/improvement was "working as designed".
Since NextGen was completely unable to accommodate things like keeping track of basic health maintenance for primary doctors, our clinic had to add on plug-ins that further slowed down the program and led to further crashes.
So inefficient that our workplace hired scribes for every clinician. Everyone still took home 1-2 hours of work at night even after we had scribes. Review collected by and hosted on G2.com.
