NextGen Healthcare EHR Reviews & Product Details

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. NextGen Cloud keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

Seller

NextGen Healthcare

Discussions

NextGen Healthcare EHR Community

Languages Supported

English

Solution Type

All-in-One

Overview by

STACY STATE

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

NextGen Healthcare EHR Integrations

(4)

Verified by NextGen Healthcare EHR

NextGen Healthcare EHR Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is NextGen Healthcare EHR, and what problem is it built to solve?

NextGen Healthcare EHR is an ambulatory-care EHR within NextGen Healthcare’s suite of healthcare technology and data solutions, which also includes practice management and related solutions. It is built to support providers delivering whole-person and value-based care.

What languages does NextGen Healthcare EHR support?

NextGen Healthcare EHR supports 1 language: English.

What company sizes and industries is NextGen Healthcare EHR the best fit for?

NextGen Healthcare EHR appears to suit a range of healthcare organizations, with positive feedback clustering around smaller practices and mid-market organizations, particularly in medical practice and hospital settings.

Company size: Small businesses and mid-market organizations are the most represented segments.
Industry: Medical practices.
Industry: Hospital and health care.

How long does it take to implement NextGen Healthcare EHR across a team?

Implementation timelines vary, but three to six months is the most commonly reported go-live range. Other teams describe both shorter rollouts and implementations that take longer.

Time to go live	Relative frequency
3–6 months	Most commonly reported
1–3 months	Also reported frequently
Under 1 day	Reported
Under 1 month	Reported
6–12 months	Reported less often
More than 12 months	Reported less often

What customer support options does NextGen Healthcare EHR provide, and how do users find the overall support experience?

NextGen Healthcare EHR provides support through channels such as phone, email/help desk, and chat, alongside self-service resources. The support experience can be uneven: users value knowledgeable, dedicated help when they get it, while others describe slow responses, difficulty reaching someone, or cases that take too long to resolve.

What is the experience like for teams switching to NextGen Healthcare EHR from another tool?

Teams have moved to NextGen Healthcare EHR from a range of other EHR and practice-management systems, as well as from paper-based workflows. The draw is often a more connected setup for clinical records, billing, and reporting, or greater customization for a specialty or multi-site practice; some users also value improved reliability compared with a previous tool. The transition can involve a learning curve, and the product’s customization and setup may take work to align with existing workflows.

What features or capabilities could make NextGen Healthcare EHR even more useful?

The most useful improvements would make everyday workflows faster and easier to tailor, while strengthening performance and reporting.

Simplify navigation and reduce the number of clicks needed for routine tasks.
Improve speed and stability to reduce lag, glitches, and interruptions.
Make templates, forms, and workflows easier to customize for different specialties and practice needs.
Provide clearer, more flexible reporting with useful detail and filtering.
Smooth the flow of information between clinical and practice-management workflows and connected systems.

G2 reviews are authentic and verified.

Here's how.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/30/2025

"Good software but lots of clicking in submenus"

4/5

What do you like best about NextGen Healthcare EHR?

The software covers a nice procedure process and its customizable. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

There is lots of clicking to get where you want to go. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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We're glad to hear that you find our software customizable and effective for procedure processes. We acknowledge the issue with excessive clicking in submenus and are committed to improving the user interface for a more seamless experience.

Carol G.

IT/Implementation Specialist

Mid-Market (51-1000 emp.)

11/14/2024

"NextGen is a user friendly EHR solution and very customizable."

3/5

What do you like best about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at a time. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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Thank you for sharing your feedback on NextGen Healthcare EHR. We're thrilled to hear that you find our solution user-friendly and customizable. We appreciate your comments about the number of clicks and the limitation of being in one patient chart at a time. Your input is valuable as we continuously strive to enhance our platform. We're glad to hear that NextGen Healthcare EHR is helping you streamline workflows and simplify tasks like electronic prescribing. We'll make sure to pass your feedback along to our team for further review. If you have any additional suggestions or need assistance, please feel free to reach out. Thank you for choosing NextGen Healthcare EHR!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/15/2024

"There are a lot of good things about NG but we've been having some issues lately"

2.5/5

What do you like best about NextGen Healthcare EHR?

It's a robust and complete EHR, and includes everything a provider would need to care for their patients Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Hosting support isn't always dependable but for the most part it works great. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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Thank you for sharing your feedback! We're glad to hear that you find NextGen Healthcare EHR robust and complete for patient care. We understand the importance of reliable hosting support and apologize for any inconvenience you've experienced. We're constantly working to improve our services to ensure a seamless experience for our users. If you have any specific issues you'd like us to address or if you need further assistance, please don't hesitate to reach out. Your efficiency in billing is important to us, and we're here to support you every step of the way. Thank you for choosing NextGen Healthcare EHR!

Shameem M.

Mobile Application Developer

Small-Business (50 or fewer emp.)

2/7/2024

"A solid EHR system that delivers on its core promises"

4.5/5

What do you like best about NextGen Healthcare EHR?

NextGen's templates and macros make charting a breeze, saving me tons of time and frustration. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I would appreciate more flexibility to tailor the interface and workflows to my specific needs. The current setup feels somewhat generic at times. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

NextGen tackles the messy world of healthcare paperwork, fragmented data, and frustrating communication. Also, it helps for faster appointments, clearer communication, and ultimately, better care for patients like me. Plus, the system helps analyze vast amounts of data, leading to smarter decisions and improved healthcare overall. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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We're thrilled to hear that our templates and macros have made charting easier for you. We're constantly working to improve our system's flexibility to better meet individual needs.

Justin A.

DME Coordinator

Mid-Market (51-1000 emp.)

Originally submitted 2/8/2024

"For the smaller of clinics..."

2.5/5

What do you like best about NextGen Healthcare EHR?

Faxing directly from the EMR, inbox is great Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The complex user interface, lots of technical issues such as global memory issues, when trying to fax. issues with templates. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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We apologize for the complex user interface and technical issues you've experienced. We're continuously working to improve our platform and appreciate your feedback.

Asher Royed A.

Assistant Manager Client Services

Small-Business (50 or fewer emp.)

2/8/2024

"Its UI is the only thing which needs an update"

2.5/5

What do you like best about NextGen Healthcare EHR?

It has tons of features to use in billing but only UI needs to be improved as there are other competitors like ECW Kareo Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Its UI should be more easy to understand all the options and its speed is little laggy Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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We appreciate your feedback on the user interface and understand the importance of a seamless experience. We are constantly working on improving our UI to make it more user-friendly and efficient.

Jahangir Q.

Senior RCM Executive

Small-Business (50 or fewer emp.)

2/8/2024

"Well it's ok but make it more user friendly like Athena"

4.5/5

What do you like best about NextGen Healthcare EHR?

Ita easy and quick and talking about the workflow it's also easy but need some pictorial representation as well. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Loading time is slow sometimes. This is the main thing which i have noticed Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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Thank you for your feedback! We appreciate your suggestion to make the interface more user-friendly and provide pictorial representations for the workflow. We will definitely take this into consideration for future improvements.

Kanci H.

Chief Executive Officer

Mid-Market (51-1000 emp.)

11/29/2023

"Overall NextGen Discussion"

5/5

What do you like best about NextGen Healthcare EHR?

I love the ability to effectively manage the care of my patients while also improving overall care that our patients receive, Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The crystal reports could be better. Sometimes they are slow to pull information. Review collected by and hosted on G2.com.

Response from STACY STATE of NextGen Healthcare EHR

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We're glad to hear that you are able to effectively manage the care of your patients with NextGen Healthcare EHR and that it has improved overall patient care. We appreciate your feedback about the crystal reports, and we will work to improve their speed and efficiency.

Aman G.

Billing Supervisor

Small-Business (50 or fewer emp.)

2/6/2024

"It is very friendly and all features are easy to use"

3/5

What do you like best about NextGen Healthcare EHR?

Payment posting feature is really impressive to keep your invoice records Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

All over it is good but sometimes its takes time to open new windoww Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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We appreciate your feedback and are happy to hear that our EHR system is helping you track your patients' bills and payments. We understand the importance of system speed and are working to address any delays in opening new windows.

Ace L.

Medical Coder

Small-Business (50 or fewer emp.)

2/6/2024

"Very good in data entry"

3.5/5

What do you like best about NextGen Healthcare EHR?

Very helpful especially with payment posting and data entry and billing details Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

None so far. Everything seems flawless and operationaland helpful Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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Thank you for your feedback! We're pleased to hear that NextGen Healthcare EHR has been flawless and operational for you, especially with payment posting and billing inquiries.