NextGen Healthcare EHR Reviews & Product Details

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. NextGen Cloud keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

Seller

NextGen Healthcare

Discussions

NextGen Healthcare EHR Community

Languages Supported

English

Solution Type

All-in-One

Overview by

STACY STATE

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

NextGen Healthcare EHR Integrations

(1)

Verified by NextGen Healthcare EHR

NextGen Healthcare EHR Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is NextGen Healthcare EHR, and what problem is it built to solve?

NextGen Healthcare EHR is an ambulatory-care EHR within NextGen Healthcare’s suite of healthcare technology and data solutions, which also includes practice management and related solutions. It is built to support providers delivering whole-person and value-based care.

What languages does NextGen Healthcare EHR support?

NextGen Healthcare EHR supports 1 language: English.

What company sizes and industries is NextGen Healthcare EHR the best fit for?

NextGen Healthcare EHR appears to suit a range of healthcare organizations, with positive feedback clustering around smaller practices and mid-market organizations, particularly in medical practice and hospital settings.

Company size: Small businesses and mid-market organizations are the most represented segments.
Industry: Medical practices.
Industry: Hospital and health care.

How long does it take to implement NextGen Healthcare EHR across a team?

Implementation timelines vary, but three to six months is the most commonly reported go-live range. Other teams describe both shorter rollouts and implementations that take longer.

Time to go live	Relative frequency
3–6 months	Most commonly reported
1–3 months	Also reported frequently
Under 1 day	Reported
Under 1 month	Reported
6–12 months	Reported less often
More than 12 months	Reported less often

What customer support options does NextGen Healthcare EHR provide, and how do users find the overall support experience?

NextGen Healthcare EHR provides support through channels such as phone, email/help desk, and chat, alongside self-service resources. The support experience can be uneven: users value knowledgeable, dedicated help when they get it, while others describe slow responses, difficulty reaching someone, or cases that take too long to resolve.

What is the experience like for teams switching to NextGen Healthcare EHR from another tool?

Teams have moved to NextGen Healthcare EHR from a range of other EHR and practice-management systems, as well as from paper-based workflows. The draw is often a more connected setup for clinical records, billing, and reporting, or greater customization for a specialty or multi-site practice; some users also value improved reliability compared with a previous tool. The transition can involve a learning curve, and the product’s customization and setup may take work to align with existing workflows.

What features or capabilities could make NextGen Healthcare EHR even more useful?

The most useful improvements would make everyday workflows faster and easier to tailor, while strengthening performance and reporting.

Simplify navigation and reduce the number of clicks needed for routine tasks.
Improve speed and stability to reduce lag, glitches, and interruptions.
Make templates, forms, and workflows easier to customize for different specialties and practice needs.
Provide clearer, more flexible reporting with useful detail and filtering.
Smooth the flow of information between clinical and practice-management workflows and connected systems.

G2 reviews are authentic and verified.

Here's how.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/5/2026

"Seamless EMR–Practice Management Integration That’s Easy to Use"

5/5

What do you like best about NextGen Healthcare EHR?

The most helpful aspect of NGO is the integration between the EMR and Practice Management systems. It’s also easy to use and doesn’t require a high level of training to get started. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Some things can be confusing because there is more that one way to perform a single task. Would also like more flexibility to customize some forms. Review collected by and hosted on G2.com.

Terry L.

Office Manager

Small-Business (50 or fewer emp.)

6/2/2026

"Run Statements on the Fly for Quick, Convenient Results"

5/5

What do you like best about NextGen Healthcare EHR?

It lets me run statements on the fly, which is really convenient when I need quick results. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

When I am needing support and cannot get hold of anyone and nextgen Review collected by and hosted on G2.com.

ANNALISA A.

MEDICAL BILLER AND CODER LEAD

Small-Business (50 or fewer emp.)

6/3/2026

"Medical biller and coder Lead"

5/5

What do you like best about NextGen Healthcare EHR?

Easy and quick access ,especially when i am creating a claim entry charge Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Nextgen EHR is very simple ,clear and easy to use and navigate.I have no complaints Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/3/2026

"Reliable Cloud Access, but EHR-PM Workflow and Fax Limits Need Improvement"

3.5/5

What do you like best about NextGen Healthcare EHR?

Cloud based access is helpful. Reliability of system availability. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Task message workflow, charges/limits for electronic faxes, lack of coordination/fluidity between EHR and PM within NextGen Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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Thank you for your feedback! We’d love to learn more about your experience—if you’re open to it, feel free to reach out to your Account Manager so we can dig into this further and potentially help optimize your workflow or provide more specific recommendations to further enhance your experience.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

Originally submitted 4/25/2018

"Cumbersome and inefficient"

0.5/5

What do you like best about NextGen Healthcare EHR?

Lab studies are available as are vital signs. It is easy to access prior notes and records Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Extremely time consuming, cumbersome, and inefficient. The number of radio buttons to be completed for each section is excessive and wastes a lot of time. Review collected by and hosted on G2.com.

Response from Janine Beck of NextGen Healthcare EHR

edit

Thank you for taking the time to review our solution. We appreciate your feedback that our solution offers easy access to notes and records, which is top of mind as our team looks at ways to continuously improve our offering.

We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com.

Kind regards,

The NextGen Healthcare Team

Kim T.

Managing Partner

Mid-Market (51-1000 emp.)

10/22/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy Setup and User-Friendly, But Lacks API Integration"

4.5/5

What do you like best about NextGen Healthcare EHR?

This software is cloud-based, simple to set up, and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

They lack an API, which makes it difficult to achieve more advanced integrations. Review collected by and hosted on G2.com.

Abhi P.

Business Development Executive

Small-Business (50 or fewer emp.)

7/31/2025

"Positive & negative about NextGen Healthcare EHR.."

4.5/5

What do you like best about NextGen Healthcare EHR?

NextGen provides a user-friendly patient portal, allowing patients to view records, request refills, and message providers. Offers reminders, drug interaction alerts, and care gap notifications, which help improve care and reduce risk. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

slow response times, limited support availability, and issues going unresolved. I feel like I need to click 8 times to do something that should take 2 Updates may sometimes introduce bugs or disrupt previously working modules. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

edit

We're glad to hear that you find our patient portal user-friendly and beneficial for improving care. We appreciate your feedback and will share your concerns about slow response times and limited support availability with our team for further improvement.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

8/4/2025

"MSA Primary Care"

4.5/5

What do you like best about NextGen Healthcare EHR?

NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in the testing stage to starting using at MSA Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

edit

Thank you for sharing your positive experience with our support and the ease of training new users on our EHR. We understand the challenges with the patient portal and are actively working on improvements to enhance the user experience. Your feedback is valuable to us, and we appreciate your patience as we work on addressing these issues.

Kevin M.

Administrator

Mid-Market (51-1000 emp.)

10/17/2025

"Great Revenue Insights, But Reports Need More Detail"

5/5

What do you like best about NextGen Healthcare EHR?

Revenue related reports helps me guide the practice Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Some reports could be more detailed and exact. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

edit

Thank you for sharing your positive experience with our clinical care and revenue solutions. We appreciate your comments about our reporting options for NGO. We'll make sure to pass your feedback along to our team for further review. If you have any additional suggestions or need assistance, please feel free to reach out. Thank you for choosing to partner with NextGen Healthcare.

Courtney W.

Medical Laboratory Scientist

Small-Business (50 or fewer emp.)

Originally submitted 8/7/2025

"Efficient"

5/5

What do you like best about NextGen Healthcare EHR?

Very manageable and easy to train with and effective Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

It can take a while to login at times. And lags Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

edit

We're glad to hear that you find NextGen Healthcare EHR manageable and easy to train with. We apologize for any inconvenience caused by login times and lagging. We are continuously working to improve system performance for a better user experience.