--- title: my.SQM Auto QA Reviews meta\_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 358 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews & Product Details Visit Website SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. * * * Product Website my.SQM Auto QA Seller [SQM Group](https://www.g2.com/sellers/sqm-group) Discussions [my.SQM Auto QA Community](https://www.g2.com/products/my-sqm-auto-qa/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Amber Seale Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ## my.SQM Auto QA Integrations (1) What do users say about integrations? Verified by my.SQM Auto QA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More AN Verified User in Pharmaceuticals 11/18/2025 "Review" 2.5/5 What do you like best about my.SQM Auto QA? It provides insights to daily processes and how my voice is received. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I dislike that I am not able to see what call the evaluation is made on. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? SQM assists me with how I approach different calls and it benefits me as I can cater my tact to each individual. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11973628/official_response/edit) Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team Current UserValidated ReviewerSource: In-app SF Shannon F. 11/5/2025 "Help me with knowing im provider world class customer service." 5/5 What do you like best about my.SQM Auto QA? It allow me to track my progress and focus on how i can better provide service to members. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? There is nothing I did not like about sqm Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It allow me to see how customers feel about the service i provider and sometime you need a pick up for the day or smile an those comments help. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11916006/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app JB Jon B. 11/5/2025 "SQM IS A GREAT TOOL TO TRACK MBR PERSPECTION OF THE SERVICES WE PROVIDE THEM" 4/5 What do you like best about my.SQM Auto QA? I LOVE THAT IM ABLE TO TRACK MY PROGRESS, IT HELPS US WITH UNDERSTANDING HOW THE MEMBER IS FEELING AFTER OUR CALLS Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? JUST THE SCORING PROCESS, DONT LIKE THAT MY PRECENTAGE GOES WAY DOWN WITH 1 BAD SURVEY AND IT TAKE SEVERAL GOOD SURVEYS TO MAKE UP FOR THE BAD ONE Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? BETTER CUSTOMER EXPERIANCE Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11907942/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We appreciate your feedback. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance 2/12/2026 "SQM is great" 5/5 What do you like best about my.SQM Auto QA? It is very easy to navigate. I like playing the games to win prizes. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I have no complaints against my.SQM Auto QA Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It makes it easy for employee recognition. I like how the prizes can be easily deposited to mySQM debit card Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12353237/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ST Sada T. 11/5/2025 "Enjoy checking to see what members think of my customer service" 5/5 What do you like best about my.SQM Auto QA? How it adds the members feedback and grades our experience Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? i have nothing negative to say about this app at the moment Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? The benefits I get out of it is knowing where I can improve on my job performance and how to make sure our members get the best customer service experience Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11916173/official_response/edit) Dear Sada, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance 2/12/2026 "Collects great feedback with little effort from the caller." 5/5 What do you like best about my.SQM Auto QA? Voice responses from the caller are automatically transcribed. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Sometimes feedback is provided to the wrong agent if the caller had multiple calls within a short period. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? The program allows me to understand my impact on the member. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12352654/official_response/edit) Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services 2/12/2026 "Loved that I'm able to keep track of my surveys to see how I'm improving and what I need to work on." 4.5/5 What do you like best about my.SQM Auto QA? the feedback from the customers to see what the have to say. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I wish it was a way to respond back to the coaching Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Lets me know where I stand with my performance as a CSAIII rep Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12352499/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance 2/12/2026 "New user" 2.5/5 What do you like best about my.SQM Auto QA? I like review my work to see how it impacted the member Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Unsure because I am a new user I an not familiar with all the features Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It helps me do better and helping members Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12352977/official_response/edit) Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance 2/12/2026 "user friendly" 5/5 What do you like best about my.SQM Auto QA? the best thing about my.sqm is that it is user friendly Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? i do not have anything at this time that i dislike about my.sqm Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? at this time i am still new to using sqm Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12353215/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services 2/12/2026 "IT has been a really good experience" 5/5 What do you like best about my.SQM Auto QA? IT helps me with setting and achieving goals Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? nothing i really enjoy using my sqm so far Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It helps me see how I am doing on my calls so i can meet my goals Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12353230/official_response/edit) Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ## Questions about my.SQM Auto QA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/discussions/new) GU Guest User What needs improvement with mySQM QA Software to better support your quality assurance processes? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) [ View all Discussions ](https://www.g2.com/products/my-sqm-auto-qa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ##### ##### my.SQM Auto QA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/my-sqm-auto-qa/features) ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/my-sqm-auto-qa/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Best User Research Software](https://www.g2.com/discussions/what-are-the-best-user-research-tools-worth-sticking-with-long-term)[Is there a sales training platform that actually works for a 10 to 30 person sales team that cannot afford a full enterprise learning suite but needs more than YouTube?](https://www.g2.com/discussions/is-there-a-sales-training-platform-that-actually-works-for-a-10-to-30-person-sales-team-that-cannot-afford-a-full-enterprise-learning-suite-but-needs-more-than-youtube%20)[What ecommerce platform works best for mid-sized retailers managing 500 or more SKUs across several sales channels?](https://www.g2.com/discussions/what-ecommerce-platform-works-best-for-mid-sized-retailers-managing-500-or-more-skus-across-several-sales-channels) [What disk cleanup tools safely delete temporary files while preventing accidental data loss?](https://www.g2.com/discussions/what-disk-cleanup-tools-safely-delete-temporary-files-while-preventing-accidental-data-loss%20)[Are there tools that integrate with data rooms for project management?](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[Pros and Cons Details](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)