my.SQM Auto QA Reviews & Product Details

SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards organizations that achieve outstanding CSAT results. my.SQM™ Auto QA/CX tool is an AI-powered call center automated quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. Analyze 100% of customer calls with our auto QA/CX and compliance tool. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. We offer standardized QA metrics and KPIs so you can benchmark your performance against leading organization call centers or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. Our total QA solution is a holistic approach that uses six bundled components: CX Behavioral Standards, Agent Self-Training, Agent Self-Coaching, QA and KPI Metrics, Financial Recognition, and my.SQM™ QA tool, all designed to help agents deliver great CSAT.

Product Website

Seller

SQM Group

Discussions

my.SQM Auto QA Community

Languages Supported

English

Product Description

SQM Group's customer experience management (CEM) software is specifically built for call center agents and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee engagement.

Overview by

Amber Seale

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

my.SQM Auto QA Integrations

(3)

Verified by my.SQM Auto QA

my.SQM Auto QA Media

mySQM Dashboard

QA Record Review

Quality Assurance Scorecard

my.SQM Auto QA Demo - Post-Call Customer Satisfaction Prediction Model: A Game-Changer

Proprietary Post-Call Customer Satisfaction Prediction Model Based on AI and Regression Analysis to Predict Agent CSat Score Derived from a QA Evaluation

Agent Self-Coaching

Agent Recognition

Official Downloads

(5)

edit

Call Center Quality Assurance - Comprehensive Guide

Call Center Quality Assurance: Automate it with Artificial Intelligence and Post-Call Surveys to Transform It!

G2 reviews are authentic and verified.

Here's how.

Kimberly D.

11/4/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great experience with easy to use interface"

4.5/5

What do you like best about my.SQM Auto QA?

The easy to read scores and how fast it updates Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Nothing to dislike about the software at the moment Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Dear Kimberly,

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

Verified User in Insurance

11/3/2025

"Great way to keep track of how I am doing with members"

5/5

What do you like best about my.SQM Auto QA?

That you can see the date and time and member information Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

my main issue was not knowing the contract for the surveys but that has since been fixed Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

Anita M.

11/3/2025

"Accurate/Proficient"

5/5

What do you like best about my.SQM Auto QA?

Accurate scoring, gives you a guide on areas that need improvement. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I enjoy receiving the feedback, it helps to guide me on my performance. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Dear Anita,

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

Ronald H.

11/4/2025

"It is reassurance that your levels are satisfactory to the customer. Customer feedback is crucial."

5/5

What do you like best about my.SQM Auto QA?

The comments from the customers. I love the feedback. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I don't dislike anything about the SQM auto QA. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Dear Ronald,

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

Verified User in Insurance

11/3/2025

"Very easy to use"

5/5

What do you like best about my.SQM Auto QA?

Very straight forward and simple to navigate. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

The metrics sections are a little hard to understand. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

lacey W.

11/4/2025

"GREAT SURVEY EXPERIENCE"

5/5

What do you like best about my.SQM Auto QA?

KEEPING TRACK OF MY RECORDS AND SURVEYS AS WELL AS SCORE Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I LOVE THE FUNCTIONALITY. NOTHING BAD TO SAY Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

Verified User in Health, Wellness and Fitness

11/3/2025

"It should be more consolidated."

2.5/5

What do you like best about my.SQM Auto QA?

The ability to have surveys. It is easily accessible. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Information is not concise. you have to go into so many different reports/tabs. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Thank you for review of our mySQM™ - Customer Service QA Software.

We appreciate your feedback.

Sincerely,

SQM’s Team

Verified User in Insurance

11/5/2025

"World Class"

5/5

What do you like best about my.SQM Auto QA?

Just learning this app, so not sure what is best yet. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

It needs better information on how to see your metrics Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Thank you for review of our mySQM™ - Customer Service QA Software.

We appreciate your feedback.

Sincerely,

SQM’s Team

Reshanena R.

CSAII

Enterprise (> 1000 emp.)

7/17/2025

"Valuable Feedback"

5/5

What do you like best about my.SQM Auto QA?

Using SQM gives insight of how members rate my service. I like that I am able to view the metric meters to gauge my progress of my customer service. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I haven't experienced any downsides to SQM Auto thus far. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Dear Reshanena,

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

Brandi R.

CSA

Mid-Market (51-1000 emp.)

7/17/2025

"A GREAT EXPRIENCE WITHIN SEEING MY PROGRESS ALL IN ONE"

5/5

What do you like best about my.SQM Auto QA?

THAT I CAN SEE MY PROGRESS ALONG THE WAY AND HOW ITS SO DETAILED . Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

SO ITS NOT A DISADVANAGE AT ALL ITS REALLY ALL ADVANTEGES YOU CAN ACTUALLY SEE HOW YOU DOING ON A CALL WITH THE THUMBS AND MY SCORE HAVE WENT UP SINCE THIS SYSTEM SO YES KEEP IT AROUND Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Dear Brandi,

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team