--- title: my.SQM Auto QA Reviews meta\_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 358 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews & Product Details Visit Website SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. * * * Product Website my.SQM Auto QA Seller [SQM Group](https://www.g2.com/sellers/sqm-group) Discussions [my.SQM Auto QA Community](https://www.g2.com/products/my-sqm-auto-qa/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Amber Seale Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ## my.SQM Auto QA Integrations (1) What do users say about integrations? Verified by my.SQM Auto QA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More JC JAVARIE C. 6/22/2026 "Nice and easy" 5/5 What do you like best about my.SQM Auto QA? How easy it is to follow along with my scores. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Nothing really. I come here, see my scores and know how to progress and where. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? That of how to follow along with how the customers feel about my service Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12993985/official_response/edit) Dear Javarie, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Insurance 7/14/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Keeps me up to date on my performance" 5/5 What do you like best about my.SQM Auto QA? Lets you know where you stand on performance Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I really dont dislike anything. Lots of information Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Helps me know where I stand In my position Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12367594/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Utilities 6/23/2026 "when surveys come through on our end it is very clear and concise" 3.5/5 What do you like best about my.SQM Auto QA? the information is presented nicely and is easy to read and figure out Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? it is hard when having agents callback for surveys days after the calls to get accurate information Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? I'm not quite sure Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12997430/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app EJ Erin J. Account Advocate Insurance Enterprise (\> 1000 emp.) 4/14/2026 "The site is easy to use and give pertinent informstion" 5/5 What do you like best about my.SQM Auto QA? It is easy to use and the information is easy to obtain. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? There are no downsides. The site is user friendly. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Assists in reaching my goals as a customer service agent. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11393631/official_response/edit) Dear Erin, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: G2 invite KM Krystal M. 6/16/2026 "ALWAYS EASY TO UNDERSTAND" 4/5 What do you like best about my.SQM Auto QA? EASE OF ACCESS IS DEFINTIELY A BIG THING FOR ME Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? i LIKE IT ALL ESPECIALLY ALL THE OPTIONS SO i KNOW WHERE i CAN IMPROVE Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? LETS ME KNOW WHAT AREA i NEED TO FOCUS IN ON Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12968552/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 8/3/2026 "Easy to Use, Reliable, and Fast Every Day" 5/5 What do you like best about my.SQM Auto QA? It's easy to use on a day to day basis. Very reliable and quick speeds. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? The AI autosummary is not always correct so I have to spend a lot of time correcting it. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Taking some of the load off myself so I have more time to focus on other things Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13200189/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Validated ReviewerSource: Organic AN Verified User in Consumer Services 2/12/2026 "I find using my.SQM system is exceptional for tracking customer insights." 5/5 What do you like best about my.SQM Auto QA? What makes mySQM auto QA such a game-changer is that it moves away from just "guessing" based on a handful of calls. Instead of hoping you catch a representative sample, the system listens to every single interaction. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? While the AI handles the heavy lifting, it can sometimes miss sarcasm or nuance. It provides a ton of data, so you’ll need to focus on what truly matters most. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It fixes the "luck of the draw" by scoring every call fairly. You get credit for all your hard work, not just a random sample, making coaching much more accurate. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12352706/official_response/edit) Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Consumer Services 7/8/2026 "So far, so good" 3.5/5 What do you like best about my.SQM Auto QA? I can see where I need to improve and work from there. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? When the member does leave any responses in the comments. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? First call resolution Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13078755/official_response/edit) Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Insurance 6/18/2026 "Informative" 5/5 What do you like best about my.SQM Auto QA? I love I receive real time surveys from members Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I would like to know which member it came from as there are high call volume at times Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Helping members on calls in the future Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12978865/official_response/edit) Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app TO twiggy o. 6/29/2026 "needs to be more user friendly" 2.5/5 What do you like best about my.SQM Auto QA? dashboard has highlights so i can see all my scores Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? the different tabs are unclear of what they are for Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? it needs to be more user friendly Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13045670/official_response/edit) Dear Twiggy, Thank you for review of our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ## Questions about my.SQM Auto QA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/discussions/new) GU Guest User What needs improvement with mySQM QA Software to better support your quality assurance processes? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) [ View all Discussions ](https://www.g2.com/products/my-sqm-auto-qa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ##### ##### my.SQM Auto QA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/my-sqm-auto-qa/features) ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/my-sqm-auto-qa/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the best financial consulting services for privately held companies improving cash flow and operational efficiency?](https://www.g2.com/discussions/what-are-the-best-financial-consulting-services-for-privately-held-companies-improving-cash-flow-and-operational-efficiency)[What is the top-rated social media suite for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-social-media-suite-for-enterprises)[What publisher ad server tools have the most flexible ad formats and transparent reporting for independent publishers who want to understand where their revenue is coming from?](https://www.g2.com/discussions/what-publisher-ad-server-tools-have-the-most-flexible-ad-formats-and-transparent-reporting-for-independent-publishers-who-want-to-understand-where-their-revenue-is-coming-from) [Which auditing services software platforms feature robust reporting, analytics, and real-time visibility into operations?](https://www.g2.com/discussions/which-auditing-services-software-platforms-feature-robust-reporting-analytics-and-real-time-visibility-into-operations)[Which integration platforms reduce interface implementation time by up to five times compared to manual coding?](https://www.g2.com/discussions/which-integration-platforms-reduce-interface-implementation-time-by-up-to-five-times-compared-to-manual-coding)[Pros and Cons Details](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)