--- title: my.SQM Auto QA Reviews meta\_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 358 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews & Product Details Visit Website SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. * * * Product Website my.SQM Auto QA Seller [SQM Group](https://www.g2.com/sellers/sqm-group) Discussions [my.SQM Auto QA Community](https://www.g2.com/products/my-sqm-auto-qa/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Amber Seale Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ## my.SQM Auto QA Integrations (1) What do users say about integrations? Verified by my.SQM Auto QA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More AN Verified User in Computer & Network Security 6/25/2026 "CSR Advocate III" 5/5 What do you like best about my.SQM Auto QA? Gives tips on how to help the member so we can help them Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? the bad surveys- also, need the customer complains on company Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? na Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11911811/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Electrical/Electronic Manufacturing 6/16/2026 "LIKE BEING ABLE TO SEE MY RESULTS" 5/5 What do you like best about my.SQM Auto QA? Being able to monitor how I am doing keeps me on track Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? no downfalls i have seen really like this app Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? being able to keep up with customer Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12967881/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Consumer Services 6/9/2026 "Pretty good besides the fact that it takes a whole year to reach SQM goals." 4.5/5 What do you like best about my.SQM Auto QA? Helps to know what accounts expect when calling customer service Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? We are not surveyed enough. in Online Support Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12940188/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. BDE Operations Sergeant Major Mid-Market (51-1000 emp.) 5/18/2023 "J. Barry" 4.5/5 What do you like best about my.SQM Auto QA? Refreshed look and feel. Really seems.like an improvement Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Love the new portal and the mySQM QA looks great Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Surveying our calls and service we are providing to our members Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-8103453/official_response/edit) Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team 4/29/2026 Validated ReviewerSource: Organic RP Renee P. Manager Operations Mid-Market (51-1000 emp.) 5/18/2023 "Awesome stuff!" 5/5 What do you like best about my.SQM Auto QA? The reporting capabilities, very intuitive and attractive. Ease of using the portal. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Nothing seems to be an issue according to the demo. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Receiving timely useful data. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-8109630/official_response/edit) Dear Renee, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team 4/29/2026 Validated ReviewerSource: Organic ET eric t. 3/25/2026 "useful and easy to use" 3.5/5 What do you like best about my.SQM Auto QA? It tells me direct information at a glance and makes it easy to assess my performance Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Not always clear and doesnt always give negative information which can help clarify Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It's allowing more of my surveys to produce useful information to me Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12543399/official_response/edit) Dear Eric, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care 2/12/2026 "Great experience" 5/5 What do you like best about my.SQM Auto QA? I like that when you get surveys you can play games with the coins to earn real money. It feels like getting tips for a job well done. I also like that you can hear what the customer has to say about you from the survey screen. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Nothing I do wish that it would specify for the agent when there are transfers, someone may be talking about another agent they spoke with Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? it is solving any issue that the customer may have and also allows them to praise for service well done Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12352739/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app DP DANA P. CUSTOMER ADVOCATE 2 Mid-Market (51-1000 emp.) 2/20/2026 "It is a wonderful program" 5/5 What do you like best about my.SQM Auto QA? It let's me know quickly what the members are thinking about my customer service. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I wish we could hear the full recording. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It helps me quickly understand whether I’m providing world-class customer service, or what I need to improve, within a day or two after the call. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12353029/official_response/edit) Dear Dana, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team 2/23/2026 Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Insurance 2/19/2026 "SQM" 5/5 What do you like best about my.SQM Auto QA? A great was to gain prespective of the caller to improve overall satisfaction. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? It may not take in to account that the caller caller the incorrect dept which results in them saying call not resolved or multiple calls Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Insuring customer satisfaction to maintain and improve customer service experience Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12383078/official_response/edit) Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app MR MiChedra R. 11/3/2025 "World Class employee survey!" 5/5 What do you like best about my.SQM Auto QA? It makes me wants to stay on top of my customer service world class game. I love competition and being the best rep to my members. It allows me to see how much they care and know that all my hard work is not going in vain. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? There is a survey that was not good but it does not belong to me it belongs to my coworkers that I have advised management about but it's still there, not really MySQM fault. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Again, keeping me in the know to what I am doing good and what I am needing to work on. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11904813/official_response/edit) Dear MiChedra, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ## Questions about my.SQM Auto QA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/discussions/new) GU Guest User What needs improvement with mySQM QA Software to better support your quality assurance processes? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) [ View all Discussions ](https://www.g2.com/products/my-sqm-auto-qa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ##### ##### my.SQM Auto QA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/my-sqm-auto-qa/features) ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/my-sqm-auto-qa/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Best software for tracking assets across multiple sites](https://www.g2.com/discussions/best-software-for-tracking-assets-across-multiple-sites)[Top platforms for audience behavior analysis through content](https://www.g2.com/discussions/which-top-content-platforms-are-best-for-analyzing-audience-behavior)[What commenting systems are best for online media teams building loyal, respectful communities directly on articles?](https://www.g2.com/discussions/what-commenting-systems-are-best-for-online-media-teams-building-loyal-respectful-communities-directly-on-articles%20) [What are the best PHP integrated development environments for quick implementation without sacrificing code completion and debugging?](https://www.g2.com/discussions/what-are-the-best-php-integrated-development-environments-for-quick-implementation-without-sacrificing-code-completion-and-debugging)[Best CMMS software for small business](https://www.g2.com/discussions/what-s-the-best-cmms-software-for-small-business)[Pros and Cons Details](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)