my.SQM Auto QA Reviews & Product Details

SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards organizations that achieve outstanding CSAT results. my.SQM™ Auto QA/CX tool is an AI-powered call center automated quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. Analyze 100% of customer calls with our auto QA/CX and compliance tool. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. We offer standardized QA metrics and KPIs so you can benchmark your performance against leading organization call centers or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. Our total QA solution is a holistic approach that uses six bundled components: CX Behavioral Standards, Agent Self-Training, Agent Self-Coaching, QA and KPI Metrics, Financial Recognition, and my.SQM™ QA tool, all designed to help agents deliver great CSAT.

Product Website

Seller

SQM Group

Discussions

my.SQM Auto QA Community

Languages Supported

English

Product Description

SQM Group's customer experience management (CEM) software is specifically built for call center agents and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee engagement.

Overview by

Amber Seale

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

my.SQM Auto QA Integrations

(3)

Verified by my.SQM Auto QA

my.SQM Auto QA Media

mySQM Dashboard

QA Record Review

Quality Assurance Scorecard

my.SQM Auto QA Demo - Post-Call Customer Satisfaction Prediction Model: A Game-Changer

Proprietary Post-Call Customer Satisfaction Prediction Model Based on AI and Regression Analysis to Predict Agent CSat Score Derived from a QA Evaluation

Agent Self-Coaching

Agent Recognition

Official Downloads

(5)

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Call Center Quality Assurance - Comprehensive Guide

Call Center Quality Assurance: Automate it with Artificial Intelligence and Post-Call Surveys to Transform It!

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Verified User in Consumer Services

11/4/2025

"Supervisor, Pharmacy Services"

4/5

What do you like best about my.SQM Auto QA?

Easy to navigate and use. Able to provide feedback to associates. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

There is nothing that I dislike about SQM Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

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We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

Darlinda P.

Customer Advocate

Enterprise (> 1000 emp.)

8/12/2025

"Great"

5/5

What do you like best about my.SQM Auto QA?

Keeping up with my metrics and seeing what I need to improve Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Doesnt always work properly and can sometime give incorrect information Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

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Dear Darlinda,

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team

Andrea S.

Service speciallist

Mid-Market (51-1000 emp.)

7/14/2025

"Service Specialist"

5/5

What do you like best about my.SQM Auto QA?

I like getting the feedback from members Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

The bad reviews happen for last rep that was spoken to even if a transfer happens Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

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Dear Andrea,

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

Verified User in Insurance

11/4/2025

"Use it 5 days a week"

4/5

What do you like best about my.SQM Auto QA?

using it for Tracking calls and improving call quality Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

The password logging-in process each time Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

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Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team

Verified User in Insurance

11/4/2025

"Customer Advocate"

5/5

What do you like best about my.SQM Auto QA?

it's helpful when knowing how i am doing Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

nothing at all it's great.............................. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

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Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

may d.

CUSTOMER SERVICE ADVOCATE

Mid-Market (51-1000 emp.)

7/17/2025

"SQM EXPERIENC"

5/5

What do you like best about my.SQM Auto QA?

PROVIDES CLEAR PICTURES OF STATUSES DAILY Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

SOMETIMES ERRORS OUT IN SYSTEM FUNCTIONS Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

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Dear May,

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

Wanda R.

Customer Support

Health, Wellness and Fitness

Enterprise (> 1000 emp.)

11/22/2023

"SQM Quality Review"

5/5

What do you like best about my.SQM Auto QA?

I love how the mySQM QA Software graphics are bold and inviting on the eye. I appreciate how all information is organized an Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

At this present time, I feel I may need additional training to utilize some of the other components of the software. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA

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Dear Wanda,

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

Verified User in Insurance

Enterprise (> 1000 emp.)

8/6/2024

"Feedback at my fingertips"

5/5

What do you like best about my.SQM Auto QA?

The mySQM QA software is user friendly. I love having easy access to customer reviews, voice recorded feedback and other features that identify the encounter. I find the software very helpful to improving my skill set and to continue to provide top notch customer service to my members. The ease in being able to review my SQM surveys right at my fingertips is essential to me implementing the suggestions given by the reviewer. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Honestly I haven't come across any disadvantages or downsides to using the software. I find that mySQM is a wonderful tool that gives me feedback on my proformace. This software allows me to keep track of any goals or KPIs I need to meet. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA

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Dear Stephanie,

We sincerely appreciate you taking the time to share your experience with us! Thank you so much for your positive feedback. We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

julia l.

Customer Serive Representative

Enterprise (> 1000 emp.)

8/7/2024

"Beneficial aspect to the workplace."

5/5

What do you like best about my.SQM Auto QA?

The my SQM software is a great tool and its easy to understand. I think it's awesome that we get to receive feedback from our members. It always feels good to receive some positive feedback and its just another reason to continue to provide great service, it also points out areas that may need to be worked on and I appreciate that as well. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I think a big downside is that if a member has to call back due to their call not being resolved the first time, we get docked for that as the call not being a first call resolution. I think that aspect should be looked into because their previous experience is out of our control when we take a call for the first time. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA

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Dear Julia,

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for bringing this matter to our attention. We will pass on your feedback to our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

Tracy D.

Program Manager

Mid-Market (51-1000 emp.)

5/18/2023

"The next frontier in QA"

5/5

What do you like best about my.SQM Auto QA?

The design and ease of use are exceptional and the functions are easy to find. The system is intuitive. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Nothing so far, we have not yet transitioned so looking forward to the opportunity. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

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Dear Tracy,

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team