--- title: my.SQM Auto QA Reviews meta\_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 358 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews & Product Details Visit Website SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. * * * Product Website my.SQM Auto QA Seller [SQM Group](https://www.g2.com/sellers/sqm-group) Discussions [my.SQM Auto QA Community](https://www.g2.com/products/my-sqm-auto-qa/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Amber Seale Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ## my.SQM Auto QA Integrations (1) What do users say about integrations? Verified by my.SQM Auto QA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More JS JASMINE S. 7/9/2026 "DOESNT SCORE WELL" 0/5 What do you like best about my.SQM Auto QA? THAT I CAN TRACK THE CALL TO REVIEW INFO Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? IT DOESN'T SCORE WELL, MEMBER PERCEPTION Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? IDENTIFYING THE MEMBERS' PERCEPTION OF THE CALL Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12944153/official_response/edit) Dear Jasmine, Thank you for posting a review and we’re sorry to hear that your experience was not up to your standards. Please feel free to reach out to support@sqmgroup.com, we would like the opportunity to talk and investigate your feedback further. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Health, Wellness and Fitness 6/10/2026 "I have had a good experience with sqm" 3.5/5 What do you like best about my.SQM Auto QA? I can track my progress and see what my members say about our phone calls Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? sometimes I get a bad score and the member is not referring to me or something I said or did Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12945240/official_response/edit) Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Oil & Energy 6/10/2026 "Real time evaluation" 4/5 What do you like best about my.SQM Auto QA? I can log in at any time for the most recent update. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? A poor review may not have anything to do with me and yet I am marked down for it. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Real time feedback from customers. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12943027/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app CM Charity M. 10/21/2025 "Effortless Setup, But Needs Autonomous Dispute Feature" 4/5 What do you like best about my.SQM Auto QA? I find my.SQM Auto QA to be very helpful in keeping track of my stats for phone calls and ensuring that I perform my best with customers. The setup process was straightforward and easy; we received a link along with a temporary password and username, allowing us to quickly access all the information we need. I appreciate the ability to look at reviews and feedback from callers and the support team, which helps in maintaining transparency and continuous improvement. The platform is beneficial in allowing us to dispute calls when issues that lead to low QA aren't our fault, as they might be due to company policies, thus preventing our QA from going down. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I dislike that I can't dispute calls or bad reviews directly. I have to go through my team leader, supervisor, or manager to contest a call or a negative review, which makes the process cumbersome for me. Additionally, the stress from negative feedback received in front of callers is another concern. It's frustrating when negative reviews are given despite doing my best, often due to factors beyond my control. I wish there was a feature to automatically filter out such calls or reviews based on their tone, length, or issue type, as it would help reduce unnecessary stress from unavoidable unhappy callers. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? I use the product to check my call stats and enhance customer interaction, allowing me to refute low-quality call ratings due to company issues, maintaining my QA scores. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11842615/official_response/edit) Dear Charity, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Insurance 6/29/2026 "it's been 4 months since my last review" 2.5/5 What do you like best about my.SQM Auto QA? it makes my day fun to know I will get rewards for my hard work Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? waiting four months for a new reward is silly Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13043797/official_response/edit) Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Insurance 6/9/2026 "I got CS Finalist in 2024, I love SQM." 5/5 What do you like best about my.SQM Auto QA? It keeps us accountable for our customer service. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? It is a lot of member perception, over the quality of the information given to the member. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It is keeping us accountable for our customer service Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12940343/official_response/edit) Thank you for your review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app BB Brittanee B. Member and Provider Service Representative Mid-Market (51-1000 emp.) 11/5/2025 "Empowering Insights for Outstanding Customer Service" 5/5 What do you like best about my.SQM Auto QA? I appreciate using MY.SQM Auto QA because it clearly demonstrates the quality of customer service I am delivering to both members and providers. It also helps me identify areas I may have overlooked and highlights aspects I need to improve. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I would say that the least helpful aspect is not being able to tell which call was which. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? This tool has helped me enhance the service I deliver to both members and providers. Since I started using this website, my customer satisfaction scores have consistently surpassed the required threshold. In fact, I have managed to maintain a perfect score of 100 every month. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11916003/official_response/edit) Dear Brittanee, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HS Hannah S. 6/8/2026 "A great system that allows quick feedback and data retrieval." 5/5 What do you like best about my.SQM Auto QA? Reporting is quick and efficient, it allows me to get what I need timely Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? There is nothing that I dislike or would change Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Helps identify any potential barriers to success in a timely manner Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12933542/official_response/edit) Dear Hannah, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Hospital & Health Care 7/2/2026 "Great experience." 5/5 What do you like best about my.SQM Auto QA? Consistent feedback helps improve my calls. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Needs more context for complex call situations. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Helps identify coaching opportunities and improve call quality. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13061549/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Marie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie A.") MA Marie A. Customer service Mid-Market (51-1000 emp.) 6/24/2026 "great services" 5/5 What do you like best about my.SQM Auto QA? getting to see all feedback on how i am during my job Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? love everything. love that I can see all Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? no problems I can see Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12938725/official_response/edit) Dear Marie, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ## Questions about my.SQM Auto QA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/discussions/new) GU Guest User What needs improvement with mySQM QA Software to better support your quality assurance processes? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) [ View all Discussions ](https://www.g2.com/products/my-sqm-auto-qa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ##### ##### my.SQM Auto QA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/my-sqm-auto-qa/features) ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/my-sqm-auto-qa/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the best financial consulting services for privately held companies improving cash flow and operational efficiency?](https://www.g2.com/discussions/what-are-the-best-financial-consulting-services-for-privately-held-companies-improving-cash-flow-and-operational-efficiency)[What is the top-rated social media suite for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-social-media-suite-for-enterprises)[What publisher ad server tools have the most flexible ad formats and transparent reporting for independent publishers who want to understand where their revenue is coming from?](https://www.g2.com/discussions/what-publisher-ad-server-tools-have-the-most-flexible-ad-formats-and-transparent-reporting-for-independent-publishers-who-want-to-understand-where-their-revenue-is-coming-from) [Which auditing services software platforms feature robust reporting, analytics, and real-time visibility into operations?](https://www.g2.com/discussions/which-auditing-services-software-platforms-feature-robust-reporting-analytics-and-real-time-visibility-into-operations)[Which integration platforms reduce interface implementation time by up to five times compared to manual coding?](https://www.g2.com/discussions/which-integration-platforms-reduce-interface-implementation-time-by-up-to-five-times-compared-to-manual-coding)[Pros and Cons Details](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)