--- title: my.SQM Auto QA Reviews meta\_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 358 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews & Product Details Visit Website SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. * * * Product Website my.SQM Auto QA Seller [SQM Group](https://www.g2.com/sellers/sqm-group) Discussions [my.SQM Auto QA Community](https://www.g2.com/products/my-sqm-auto-qa/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Amber Seale Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ## my.SQM Auto QA Integrations (1) What do users say about integrations? Verified by my.SQM Auto QA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More AA Alexis A. 11/4/2025 "Love being able to see my progress." 5/5 What do you like best about my.SQM Auto QA? Knowing what needs improvement if any and being able to see the members comments. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I do not have any negative things to say. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It definitely helps improve FCR and allows you seek improvement in trying to make sure you are doing a good job overall. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11908378/official_response/edit) Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care 2/12/2026 "it was fantastic" 2.5/5 What do you like best about my.SQM Auto QA? The best part of my.SQM are the prizes and games Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? i dont feel that there are enough calls listened to. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? I do not feel it is solving any issues with the members. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12351766/official_response/edit) Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Medical Practice 11/4/2025 "Very concise and easy to use" 5/5 What do you like best about my.SQM Auto QA? Easy to look up data and feedback that is also integrated with our systems. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? Only downside that I wish would change is it times out too fast while using, have to refresh often. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Member feedback and surveys that are linked to agent performance. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11912084/official_response/edit) Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance 2/12/2026 "Easy tool to review" 3.5/5 What do you like best about my.SQM Auto QA? Easy to understand and navigate between the options Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? bad reviews will lower your score even when they are in the wrong dept Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? helping to understand what people appreciate the most Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12353043/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services 2/12/2026 "Great" 5/5 What do you like best about my.SQM Auto QA? Seeing my scores as it helps me see where I am at. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I don't really have a dislike at the moment. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It shows me what I need to work on. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12352768/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app SL shay l. 11/4/2025 "I LOVE ALL THE INFO THAT SQM PROVIDES" 5/5 What do you like best about my.SQM Auto QA? ALL OF THE INFO THAT YOU CAN ACCESS USING THE SYSTEM Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? SOMETIMES IT GETS VERY COMPLICATED FILTERING THE RIGHT INFO NEEDED Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? IT LETS ME KNOW HOW MEMBERS FEEL LIKE I'M DOING SERVICE WISE AND THAT TELLS ME WHERE I NEED WORK Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11911098/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app JC Jamie C. SUPERVISOR Enterprise (\> 1000 emp.) 11/6/2025 "Lightning-Fast Responses Make All the Difference" 5/5 What do you like best about my.SQM Auto QA? QUICK RESPONSES EASE OF USE USER FRIENDLY CUSTOMER SUPPORT Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? THERE IS NOTHING I DISLIKE ABOUT IT IT IS A GREAT RESOURCE Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? THIS PROGRAM HELPS ME TO ASSIST MY REPS AND THEIR NEEDS. I AM ABLE TO VERIFY THEIR NEEDS QUICKER. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11924068/official_response/edit) Dear Jamie, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Medical Practice 11/4/2025 "It allows me to continue to give exceptional service." 5/5 What do you like best about my.SQM Auto QA? It motivates me to continue in the direction I need to be. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? How you can get one bad review and it brings your score down a lot. When you get positive reviews it goes up a little. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? World Class customer service. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11847482/official_response/edit) Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance 2/12/2026 "Have enjoyed the game4s, the site and the information provided" 5/5 What do you like best about my.SQM Auto QA? the games and prizes are nice, it is a great tool to track performance Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? no complaints at all regarding site, functions very well. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? I have no problems to solve Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12351946/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/7/2024 "It's the best! It helps me know what wonderful job I am doing when helping every customer!" 5/5 What do you like best about my.SQM Auto QA? I love being able to check my progress on the platform. Keeping me updated. When you see great scores it encourages you more. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I have no dislike with the platform. I enjoy the use of it. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Helps me be mindful that customers care about how we take care of them. It goes a long way. Seeing what members say about your service motivates you to do so much more. Review collected by and hosted on G2.com. Show More Response from Amber Seale of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-9972935/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team 10/7/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about my.SQM Auto QA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/discussions/new) GU Guest User What needs improvement with mySQM QA Software to better support your quality assurance processes? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) [ View all Discussions ](https://www.g2.com/products/my-sqm-auto-qa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ##### ##### my.SQM Auto QA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/my-sqm-auto-qa/features) ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/my-sqm-auto-qa/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the best financial consulting services for privately held companies improving cash flow and operational efficiency?](https://www.g2.com/discussions/what-are-the-best-financial-consulting-services-for-privately-held-companies-improving-cash-flow-and-operational-efficiency)[What is the top-rated social media suite for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-social-media-suite-for-enterprises)[What publisher ad server tools have the most flexible ad formats and transparent reporting for independent publishers who want to understand where their revenue is coming from?](https://www.g2.com/discussions/what-publisher-ad-server-tools-have-the-most-flexible-ad-formats-and-transparent-reporting-for-independent-publishers-who-want-to-understand-where-their-revenue-is-coming-from) [Which auditing services software platforms feature robust reporting, analytics, and real-time visibility into operations?](https://www.g2.com/discussions/which-auditing-services-software-platforms-feature-robust-reporting-analytics-and-real-time-visibility-into-operations)[Which integration platforms reduce interface implementation time by up to five times compared to manual coding?](https://www.g2.com/discussions/which-integration-platforms-reduce-interface-implementation-time-by-up-to-five-times-compared-to-manual-coding)[Pros and Cons Details](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)