--- title: my.SQM Auto QA Reviews meta\_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 358 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews & Product Details Visit Website SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. * * * Product Website my.SQM Auto QA Seller [SQM Group](https://www.g2.com/sellers/sqm-group) Discussions [my.SQM Auto QA Community](https://www.g2.com/products/my-sqm-auto-qa/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Amber Seale Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ## my.SQM Auto QA Integrations (1) What do users say about integrations? Verified by my.SQM Auto QA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More AN Verified User in Utilities 7/16/2026 "SQM IS VERY HELPFUL IN HELPING ME IMPROVE MY QUALITY OF WORK" 4.5/5 What do you like best about my.SQM Auto QA? THE EASE OF USE AND BEING ABLE TO LOG IN ANYTIME Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? GRADING, BUT I DON'T THINK A LOT OF THAT HAS TO DO WITH SQM. IT COULD BE BECAUSE THE CUSTOMER SPOKE WITH SOMEONE ELSE Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? IMPROVING MY QUALITY OF WORK Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13117671/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Health, Wellness and Fitness 6/9/2026 "Easy to Navigate" 5/5 What do you like best about my.SQM Auto QA? I enjoy seeing the feedback from my callers, it allows me to adjust course if I need to or develop skills that the members liked during our interaction. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? At this time there is not anything I dislike. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? SQM benefits me by allowing me to review member feedback and making adjustments to my call flow, if necessary. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-11912131/official_response/edit) Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AD Ashley D. 2/18/2026 "Gives a great insight to VoC and helps to see things we may not notice from our perspective." 4.5/5 What do you like best about my.SQM Auto QA? It is beneficial to hear our customers' feedback, and see which areas they are scoring us high/low on. I also love that it has all the information to quickly determine which call it was in reference to. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I've gotten some feedback (not a lot, but from a couple of people) that the caller was not very friendly sounding? I'm not sure if it is automated or a person calling, but that was the feedback they gave when calling back in the next time. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It allows us to really hear/understand better the VoC and allows us to critique our calls/interactions to what is best serving our customers. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12378206/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ST Szabolcs T. Customer Service Manager Mid-Market (51-1000 emp.) 6/29/2023 "Had an amazing experience with the demo of the new mySQM QA Sofware." 5/5 What do you like best about my.SQM Auto QA? I really like that we receive real life data from members surveys. It is also great that employees will be able to see where they rank and AI is also a great add on to the software. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I really liked everything that was presented to us. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? The new Software will definitly help our organization improve in FCR , CSAT and Quality of the service we provide to our customers. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-8271561/official_response/edit) Dear Szabolcs, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team 5/4/2026 Validated ReviewerSource: Organic AN Verified User in Utilities 6/11/2026 "I LIKE THE FORMAT AND WEBSITE" 5/5 What do you like best about my.SQM Auto QA? I LOVE THAT I CAN READ WHAT THE CUSTOMER SAYS ABOUT ME , EASY TO USE Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I DO NOT LIKE THAT MY SCORE MAYBE EFFECTED BY PREVIOUS CALLS THAT I HAD NOTHNING TO DO WITH Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? HELPS ME REVIEW MY QAULITY OF CALLS AND HOW MY CUSTOMERS FEEL ABOUT MY SERVICE Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12948506/official_response/edit) Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Insurance 7/9/2026 "VERY LIKELY TO RECOMMEND SQM" 4.5/5 What do you like best about my.SQM Auto QA? I LIKE THE FACT THAT WE CAN SEE WHAT THE MEMBER HAS TO SAY ABOUT OUR CONVERSATION Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? THERE IS NOTHING THAT I DON'T LIKE ABOUT SQM Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? IT IS SOLVING HOW WE INTERACT WITH MEMBERS Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13087530/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Insurance 6/30/2026 "people dont always seem to understand the questions" 3.5/5 What do you like best about my.SQM Auto QA? when you read the good responses detailing what they liked. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? When people seem confused or annoyed with the questions so they give negative responses. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? Helps representatives tone into what areas they need to improve on themselves as advocates Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13051044/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Medical Devices 6/18/2026 "Helping us know what we are doing right!" 5/5 What do you like best about my.SQM Auto QA? I like that we get noticed for what we do! Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? When I have to dispute a call. There was a call linked to me and the complaint was from a previous call. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? This allows my boss to see what we can improve on. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12352338/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Consumer Services 6/18/2026 "i assist insurance members with policy questions, benefits and etc." 5/5 What do you like best about my.SQM Auto QA? i like that i can see my surverys here and scores so i can stay up to date with my stats. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? i like everything about my.sqm. i dont have any dislikes. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? its benefits me by keeping me informed with what im doing wrong. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12977148/official_response/edit) We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Health, Wellness and Fitness 6/6/2026 "SQM for me and you" 4.5/5 What do you like best about my.SQM Auto QA? SQM is user- friendly and colorful. The whitespace is easy on the eyes and cluttered. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I do not have any dislikes to submit. I have used it a few times and so far, it is helpful. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It provides me access to year- to date states on call quality. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12927884/official_response/edit) Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app ## Questions about my.SQM Auto QA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/discussions/new) GU Guest User What needs improvement with mySQM QA Software to better support your quality assurance processes? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) [ View all Discussions ](https://www.g2.com/products/my-sqm-auto-qa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/my-sqm-auto-qa/pricing) ##### ##### my.SQM Auto QA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/my-sqm-auto-qa/features) ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/my-sqm-auto-qa/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the best financial consulting services for privately held companies improving cash flow and operational efficiency?](https://www.g2.com/discussions/what-are-the-best-financial-consulting-services-for-privately-held-companies-improving-cash-flow-and-operational-efficiency)[What is the top-rated social media suite for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-social-media-suite-for-enterprises)[What publisher ad server tools have the most flexible ad formats and transparent reporting for independent publishers who want to understand where their revenue is coming from?](https://www.g2.com/discussions/what-publisher-ad-server-tools-have-the-most-flexible-ad-formats-and-transparent-reporting-for-independent-publishers-who-want-to-understand-where-their-revenue-is-coming-from) [Which auditing services software platforms feature robust reporting, analytics, and real-time visibility into operations?](https://www.g2.com/discussions/which-auditing-services-software-platforms-feature-robust-reporting-analytics-and-real-time-visibility-into-operations)[Which integration platforms reduce interface implementation time by up to five times compared to manual coding?](https://www.g2.com/discussions/which-integration-platforms-reduce-interface-implementation-time-by-up-to-five-times-compared-to-manual-coding)[Pros and Cons Details](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)