MessageBird Reviews & Product Details

MessageBird Overview

What is MessageBird?

MessageBird is a communications platform-as-a-service (CPaaS) company. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

MessageBird Details
Languages Supported
German, English, French, Italian, Dutch, Portuguese, Spanish
Product Description

MessageBird is a cPaaS company that solves your communication challenges via SMS, Voice and Conversations APIs.


Seller Details
Seller
MessageBird
Company Website
Year Founded
2011
HQ Location
Amsterdam, Netherlands
Twitter
@messagebird
3,104 Twitter followers
LinkedIn® Page
www.linkedin.com
357 employees on LinkedIn®
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MessageBird Screenshots

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MessageBird Reviews

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CTO & Online Head
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Tried it for a week. Didn't like it so didn't use it much Review collected by and hosted on G2.com.

What do you dislike?

Had tried it in July 2020 and had linked my credit card. But then didn't go ahead with the paid plan and stopped using it. But surprisingly, they charged my credit card on Feb 4, 2021, for $600 which was very surprising.

Contacted their support team. Was shocked by their response when they denied the same. It was very unethical and a case of fraud. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Find another company with WhatsApp API Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No benefits. Very unethical in terms of charging the credit card. Review collected by and hosted on G2.com.

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Senior Software Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It works as promised, most of the time... Review collected by and hosted on G2.com.

What do you dislike?

When it doesn't work or something goes wrong, trying to get help from the Support Team is a living hell. For a company that's supposed to provide better customer communications, their communications with their own customers is terrible. Ever since the released of Inbox, their at at full capacity and it doesn't seem like they have done much to improve. Quite disappointing! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The whole process to get access to the WhatsApp Business API was great. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The UI is super easy and intitutive to use. Navigating around the service, creating your message, uploading your list and everything else is a breeze with their simple UI. Review collected by and hosted on G2.com.

What do you dislike?

The only issue I ran into was with sending links. You have to get approved by carriers if you want to include a link, but their CS team is super helpful and will reach out to the carriers for approval on your behalf. The only other thing I wish they had was mobile number verification. They may have it now, but it was a little bit of a pain because you will get charged if you have a landline in your list but the SMS won't send. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have all Mobile Numbers if using SMS and double check your links are approved before you send out SMS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Texting Customers Review collected by and hosted on G2.com.

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Owner
Graphic Design
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The way the user interface works! it's clear and pretty to navigate true. The options are all displayed properly and the way the information Is given is good for a dummy or experienced user. I can recommend MessageBird to any company or individual, this actually works the way It should with no error's or Interruption or what so ever. Also, last but not least, the customer service Is helpful and caring, they answer in a quick manner. Review collected by and hosted on G2.com.

What do you dislike?

I can't find any dislikes so far. The service Is up and running! If I need to think about a dislike I can't come up with one. The price equals the service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just try the service! The best way for us to get involved with MessageBird was the free trial option. Since I could try out the look and feel of a message and the way the system works, was the best way to get familiar with the tools and made me sign up with a good en trustworthy feeling. After the first payment, I could send messages right away to all of my customers or realtions with no delay. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

True MessageBird I can reach out to customers In a more personal way. The way e-mail won't be read and calls can be forgotten, a text message is a solution for businesses to interact with customers on a direct level that suits the customer. We use MessageBird for invoice reminders, product activations and many more. Review collected by and hosted on G2.com.

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Student at Georgia tech
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The thing that I like at the best about MessageBird is the ease of access with which calls can be directed to appropriate people. The global Points of Presence is able to instantly connect you with a high speed and crystal clear connection. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is a little complicated. It would be better if the interface was designed to be more intuitive rather than having the user navigate through it. There is a steep learning curve associated with the platform but once the user is familiar with it, there are no problems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is definitely worth a try! You'll love this! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the big problems that I am trying to solve is regarding the customer service department. When a customer calls, he or she expects instant help. Using message bird, customers have been more satisfied with the customer service and the communication between customer service rep and the customer has been better. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1. I love the pricing most - It is very cheap in terms of per sms. For building a prototype, testing the product and then deploying it for production has been very easy! Also the ability to top up small amounts to keep testing going has also been very easy

2. The services work for Singapore very well

3. Works for HK and US numbers very well ask well Review collected by and hosted on G2.com.

What do you dislike?

The SMS services doesn't work for Indian mobile phone numbers properly.

The scustomer service system is not available 24/7. Although the team has presence in Singapore, it has been hard to get someone to respond during Asian hours. Only London hour provide customer service. 24/7 chat customer service would be the least expected if the company wants to sell its services in Asia. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a simple API solution to send SMS then this is it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a mobile app that retrieves the user's phone number and sends a OTP to the customer. We are using MessageBird to create this customised OTP service. The APIs are very easy to use. The dev team could implement the APIs within the mobile app and the appropriated backend services within less than a day. Till date we have not faced any errors wrt the APIs working. In terms of value for money it is a great service. Till date top ups have worked instantly and we haven't faced any downtime! Review collected by and hosted on G2.com.

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IT and Business Consultant at Its All Greek To Me
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I could not use the service, so i did not like anything about them Review collected by and hosted on G2.com.

What do you dislike?

Messages were received in chinese characters. Making them unreadable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted a mobile number that could receive and send sms messages. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have been using MessageBird for 6 months and love the service. The support team is very responsive and always have an answer for us. Also, the prices are very reasonable. Review collected by and hosted on G2.com.

What do you dislike?

Nothing - MessageBird does exactly what we need it to do and we cannot fault the service Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use MessageBird for SMS marketing campaigns to our subscribers Review collected by and hosted on G2.com.

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Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

love that this saves us so much time and can send several messages at once. very easy to use and brilliant support on hand if need guidance on anything. Review collected by and hosted on G2.com.

What do you dislike?

dont dislike anything about this product very easy to use Review collected by and hosted on G2.com.

Recommendations to others considering the product:

easy to use and very handy to be able to send multiple messages at once Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

updating several customers at once, saving time on admin as able to just use a template message and can send out to several numbers at once. one of the easiest sites i have ever used no training needed very self explanatory. . Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Cheap rates and fast delivery of messages. Review collected by and hosted on G2.com.

What do you dislike?

(1) The timeframe that I will have to wait for my payment verification (2) Lots of undelivered messages and the system takes credits. (3) No US number support line. (4) Support chat sometimes reply is taking so long. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I love the company but it could be better if they keep innovating new features, faster and dedicated support and faster crediting of purchased credits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We make laundry simple, hassle-free and convenient for our customers who use our platform. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We only send simple email alerts to customers that items are ready for collection, this is nice and easy to use for this purpose. Review collected by and hosted on G2.com.

What do you dislike?

Our messages are only sent locally, not international. Having to put in the country code for every number is a little frustrating and makes it difficult for automation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy notification to customers that items are ready for collection. This helps prevent getting stuck with phone calls and allow quick roll over of work. Review collected by and hosted on G2.com.

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IF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We were looking for a partner to send our registration confirmation sms, but the sending had to be instantaneous, many vendors had failed to do so, but MessageBird totally fulfilled our need.

The integration with the APIs is very simple, this made our process much easier.

The statistics are complete assisting us during the decision making. Review collected by and hosted on G2.com.

What do you dislike?

I believe the only downside would be the rather high cost close to other competitors, but the quality is velsibly higher. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

best service, strongly recommend to those who need sms on a large scale, and do not want to suffer with failures in deliveries Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

as I said in the positives, we needed a partner to send authentication codes. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We've used MessageBird to conduct important trial programs in customer texting outreach with minimal cost and technical fuss. There were some technical hurdles in setting things up, but, since then, the system has worked very well. The MessageBird system also integrates well with CRM platforms like Zendesk very easily and effectively. This is a great resource for businesses that need an easy texting solution and don't want to spend months waiting for the conclusion of a sprint or requiring engineering assistance. Review collected by and hosted on G2.com.

What do you dislike?

There are some technical challenges and fewer automations associated with MessageBird for mass-message sending. They won't automatically apportion mass text messages across multiple long codes to ensure delivery. They also don't allow automatic geo-location targeting for customers in the US based on the customer's area code. These are smaller concerns, though, based on how you plan on using their service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're solving the problem of being able to send mass, transactional text messages to customer without great confusion or technical challenges, and it is working well. Customer service has been extremely helpful. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's really easy to use and allows you to send mass personalised emails easily. Great Support to Review collected by and hosted on G2.com.

What do you dislike?

The price is not that cheap if you send 1000s of emails but I am not sending that many - it works well for my needs Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Well recommended. As it is easy to use and get going. It's very modern too Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can now communicate with clients more easily - rather than just email. It's very professional too. Review collected by and hosted on G2.com.

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AW
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flow is great. It helps me to stay off the dash board trying to get out the messages. Good system. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike yet. Except I am still getting used to this system . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good and effective products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Intern office management Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simplicity. It was easy to integrate with our software. Review collected by and hosted on G2.com.

What do you dislike?

Our customers complain about the tax of delivered messages. We are using messagebird with 3 of our customers for information about Queue Management and Service status. Our intentions it's to make Messagebird the default system for all our customers in more than 40 countries. But there is a big percentage of SMS that are not delivered. We can see the same problem in our own team. We already contacted your support, but the problem remains. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It would be nice to have a reseler program. Our products have a connector to Messagebird, and our customers are invited to create an account at Messagebird to get informations by SMS from our software. This means that we are making business for you and get nothing for it... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We produce instore customer service systems. We use Messagebird to inform the customers about the queue status, to thank for the visit, to get feedback, etc... And to send alerts by SMS to the system administrators and store managers. cut Review collected by and hosted on G2.com.

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Founder & CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

MessageBird is very simple to integrate and to use and it has all required functions to use SMS with our business processes: send and receive text messages directly with our applications. Review collected by and hosted on G2.com.

What do you dislike?

Actually it is difficult to point out any problem or issue with the service... All good so far! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to send alerts to our users from our web application. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

far easier than any other software we have used to add bulk text lists and send out thousands in an instant. Review collected by and hosted on G2.com.

What do you dislike?

does not always work with internet explorer. however this is not their fault, just restrictions from our IT department, which can prove to be extremely frustrating when texts are needed to be sent urgently Review collected by and hosted on G2.com.

Recommendations to others considering the product:

highly recommended Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

the amount of time saved by this process is unreal... previously we would spend a full working day per week to send the amount of texts out we need to.. with this we can do the full process in around 30 minutes Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The easy to use Rest API. Makes it so simple to integrate and documentation is very clear. Review collected by and hosted on G2.com.

What do you dislike?

Pricing on SMS could be clearer. Credits get confusing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending bulk notifications on behalf of the users of our platform. Each has there own number which is very cheap for us. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Their incoming/outgoing sms reliability and handling is top notch. And their integration (and email forwarding) features are pretty handy too. Review collected by and hosted on G2.com.

What do you dislike?

No known issues, I'm perfectly happy with MessageBird. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you only need text messaging solutions (i.e. no VoIP or calling solutions) then MessageBird is the place to go. If you're looking for an all in one solution, then MessageBird might not fit your needs.

We personally use MessageBird for texting solutions, and another provider for VoIP/calling solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Messagebird makes it very convenient to share a single phone number for incoming/outgoing messages between all our employees. Review collected by and hosted on G2.com.

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Cluster Marketing Manager, Hilton Suites Makkah & Conrad Makkah
Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the service cost and efficiency Review collected by and hosted on G2.com.

What do you dislike?

I believe that there is more enhancements to be done in the reporting. also the support should communicate any issues related to the operators before it happens and effect negatively on the service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Auto sms messages when users submit their orders. in addition to promotional bulk campaigns. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very stable service. Works perfect with our web application, never had any issues. Also nice to be able to read to delivery status of the SMS message. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike?

Nothing. Everything works perfect no complains Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Incident management. Quick response from users Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

MessageBird is a service that in addition to simple text messages offers other services, vocail and social chat. I installed it to make a web app interact with text messages and I found it really good. All scripts are already available. Review collected by and hosted on G2.com.

What do you dislike?

Being a nonprofit association, we would have appreciated the possibility of buying text message packages at "facilitated" prices, so as not to affect the social report too much. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Excellent SMS and vSMS service (Vocal SMS) Review collected by and hosted on G2.com.

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Co-Founder & CTO
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Both otp and transactional sms delivery and pricing. The subaccount feature works perfectly for us. Review collected by and hosted on G2.com.

What do you dislike?

Yet to find it. They can reduce customer care in off hours. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We do authenticate people with their otp sms functionality. It's cheaper than other people but no compromise on delivery. Review collected by and hosted on G2.com.

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adult support worker
Information Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Really easy to use, easy to text thousands in seconds Review collected by and hosted on G2.com.

What do you dislike?

Doesn't always work with Internet Explorer Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Enable to text thousands of clients instantly.

Saves hours per month Review collected by and hosted on G2.com.

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