MessageBird Reviews & Product Details

Tried it for a week. Didn't like it so didn't use it much Review collected by and hosted on G2.com.

Had tried it in July 2020 and had linked my credit card. But then didn't go ahead with the paid plan and stopped using it. But surprisingly, they charged my credit card on Feb 4, 2021, for $600 which was very surprising.

Contacted their support team. Was shocked by their response when they denied the same. It was very unethical and a case of fraud. Review collected by and hosted on G2.com.

It works as promised, most of the time... Review collected by and hosted on G2.com.

When it doesn't work or something goes wrong, trying to get help from the Support Team is a living hell. For a company that's supposed to provide better customer communications, their communications with their own customers is terrible. Ever since the released of Inbox, their at at full capacity and it doesn't seem like they have done much to improve. Quite disappointing! Review collected by and hosted on G2.com.

The UI is super easy and intitutive to use. Navigating around the service, creating your message, uploading your list and everything else is a breeze with their simple UI. Review collected by and hosted on G2.com.

The only issue I ran into was with sending links. You have to get approved by carriers if you want to include a link, but their CS team is super helpful and will reach out to the carriers for approval on your behalf. The only other thing I wish they had was mobile number verification. They may have it now, but it was a little bit of a pain because you will get charged if you have a landline in your list but the SMS won't send. Review collected by and hosted on G2.com.

The way the user interface works! it's clear and pretty to navigate true. The options are all displayed properly and the way the information Is given is good for a dummy or experienced user. I can recommend MessageBird to any company or individual, this actually works the way It should with no error's or Interruption or what so ever. Also, last but not least, the customer service Is helpful and caring, they answer in a quick manner. Review collected by and hosted on G2.com.

I can't find any dislikes so far. The service Is up and running! If I need to think about a dislike I can't come up with one. The price equals the service. Review collected by and hosted on G2.com.

The thing that I like at the best about MessageBird is the ease of access with which calls can be directed to appropriate people. The global Points of Presence is able to instantly connect you with a high speed and crystal clear connection. Review collected by and hosted on G2.com.

The user interface is a little complicated. It would be better if the interface was designed to be more intuitive rather than having the user navigate through it. There is a steep learning curve associated with the platform but once the user is familiar with it, there are no problems. Review collected by and hosted on G2.com.

1. I love the pricing most - It is very cheap in terms of per sms. For building a prototype, testing the product and then deploying it for production has been very easy! Also the ability to top up small amounts to keep testing going has also been very easy

2. The services work for Singapore very well

3. Works for HK and US numbers very well ask well Review collected by and hosted on G2.com.

The SMS services doesn't work for Indian mobile phone numbers properly.

The scustomer service system is not available 24/7. Although the team has presence in Singapore, it has been hard to get someone to respond during Asian hours. Only London hour provide customer service. 24/7 chat customer service would be the least expected if the company wants to sell its services in Asia. Review collected by and hosted on G2.com.

I could not use the service, so i did not like anything about them Review collected by and hosted on G2.com.

Messages were received in chinese characters. Making them unreadable Review collected by and hosted on G2.com.

We have been using MessageBird for 6 months and love the service. The support team is very responsive and always have an answer for us. Also, the prices are very reasonable. Review collected by and hosted on G2.com.

Nothing - MessageBird does exactly what we need it to do and we cannot fault the service Review collected by and hosted on G2.com.

love that this saves us so much time and can send several messages at once. very easy to use and brilliant support on hand if need guidance on anything. Review collected by and hosted on G2.com.

dont dislike anything about this product very easy to use Review collected by and hosted on G2.com.

Cheap rates and fast delivery of messages. Review collected by and hosted on G2.com.

(1) The timeframe that I will have to wait for my payment verification (2) Lots of undelivered messages and the system takes credits. (3) No US number support line. (4) Support chat sometimes reply is taking so long. Review collected by and hosted on G2.com.

We only send simple email alerts to customers that items are ready for collection, this is nice and easy to use for this purpose. Review collected by and hosted on G2.com.

Our messages are only sent locally, not international. Having to put in the country code for every number is a little frustrating and makes it difficult for automation. Review collected by and hosted on G2.com.

We were looking for a partner to send our registration confirmation sms, but the sending had to be instantaneous, many vendors had failed to do so, but MessageBird totally fulfilled our need.

The integration with the APIs is very simple, this made our process much easier.

The statistics are complete assisting us during the decision making. Review collected by and hosted on G2.com.

I believe the only downside would be the rather high cost close to other competitors, but the quality is velsibly higher. Review collected by and hosted on G2.com.

We've used MessageBird to conduct important trial programs in customer texting outreach with minimal cost and technical fuss. There were some technical hurdles in setting things up, but, since then, the system has worked very well. The MessageBird system also integrates well with CRM platforms like Zendesk very easily and effectively. This is a great resource for businesses that need an easy texting solution and don't want to spend months waiting for the conclusion of a sprint or requiring engineering assistance. Review collected by and hosted on G2.com.

There are some technical challenges and fewer automations associated with MessageBird for mass-message sending. They won't automatically apportion mass text messages across multiple long codes to ensure delivery. They also don't allow automatic geo-location targeting for customers in the US based on the customer's area code. These are smaller concerns, though, based on how you plan on using their service. Review collected by and hosted on G2.com.

It's really easy to use and allows you to send mass personalised emails easily. Great Support to Review collected by and hosted on G2.com.

The price is not that cheap if you send 1000s of emails but I am not sending that many - it works well for my needs Review collected by and hosted on G2.com.

Flow is great. It helps me to stay off the dash board trying to get out the messages. Good system. Review collected by and hosted on G2.com.

There is nothing I dislike yet. Except I am still getting used to this system . Review collected by and hosted on G2.com.

Simplicity. It was easy to integrate with our software. Review collected by and hosted on G2.com.

Our customers complain about the tax of delivered messages. We are using messagebird with 3 of our customers for information about Queue Management and Service status. Our intentions it's to make Messagebird the default system for all our customers in more than 40 countries. But there is a big percentage of SMS that are not delivered. We can see the same problem in our own team. We already contacted your support, but the problem remains. Review collected by and hosted on G2.com.

MessageBird is very simple to integrate and to use and it has all required functions to use SMS with our business processes: send and receive text messages directly with our applications. Review collected by and hosted on G2.com.

Actually it is difficult to point out any problem or issue with the service... All good so far! Review collected by and hosted on G2.com.

far easier than any other software we have used to add bulk text lists and send out thousands in an instant. Review collected by and hosted on G2.com.

does not always work with internet explorer. however this is not their fault, just restrictions from our IT department, which can prove to be extremely frustrating when texts are needed to be sent urgently Review collected by and hosted on G2.com.

The easy to use Rest API. Makes it so simple to integrate and documentation is very clear. Review collected by and hosted on G2.com.

Pricing on SMS could be clearer. Credits get confusing. Review collected by and hosted on G2.com.

Their incoming/outgoing sms reliability and handling is top notch. And their integration (and email forwarding) features are pretty handy too. Review collected by and hosted on G2.com.

No known issues, I'm perfectly happy with MessageBird. Review collected by and hosted on G2.com.

I really like the service cost and efficiency Review collected by and hosted on G2.com.

I believe that there is more enhancements to be done in the reporting. also the support should communicate any issues related to the operators before it happens and effect negatively on the service. Review collected by and hosted on G2.com.

Very stable service. Works perfect with our web application, never had any issues. Also nice to be able to read to delivery status of the SMS message. Highly recommended! Review collected by and hosted on G2.com.

Nothing. Everything works perfect no complains Review collected by and hosted on G2.com.

MessageBird is a service that in addition to simple text messages offers other services, vocail and social chat. I installed it to make a web app interact with text messages and I found it really good. All scripts are already available. Review collected by and hosted on G2.com.

Being a nonprofit association, we would have appreciated the possibility of buying text message packages at "facilitated" prices, so as not to affect the social report too much. Review collected by and hosted on G2.com.

Both otp and transactional sms delivery and pricing. The subaccount feature works perfectly for us. Review collected by and hosted on G2.com.

Yet to find it. They can reduce customer care in off hours. Review collected by and hosted on G2.com.

Really easy to use, easy to text thousands in seconds Review collected by and hosted on G2.com.

Doesn't always work with Internet Explorer Review collected by and hosted on G2.com.