Bird Reviews & Product Details

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

Seller

Bird

Discussions

Bird Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Alistair Skelton (Marketing Analyst (Growth) at MessageBird)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 73 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Bird Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Bird, and what problem is it built to solve?

Bird is a cloud communications platform built around APIs that help businesses reach customers through SMS, voice, and messaging apps. It is intended to simplify real-time customer communication and help businesses manage those interactions through their existing systems.

What languages does Bird support?

Bird supports 7 languages: Dutch, English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Bird the best fit for?

Bird’s strongest fit appears to be small businesses, with mid-market organizations also represented. The most visible industry groups among positive experiences include software and IT, alongside travel and tourism.

How long does it take to implement Bird across a team?

Go-live is most commonly reported as taking under a month, though implementation can range from a day or less to several months. Some teams also reported never reaching go-live.

What customer support options does Bird provide, and how do users find the overall support experience?

Bird provides support through chat and email/help desk, along with knowledge-base resources; live-rep support is available 24/7. The experience is mixed: some users describe quick, helpful technical assistance, while others report slow responses, unresolved issues, or difficulty reaching support.

G2 reviews are authentic and verified.

Here's how.

Verified User in Warehousing

Small-Business (50 or fewer emp.)

11/16/2018

"Thank You all"

2.5/5

What do you like best about Bird?

Flow is great. It helps me to stay off the dash board trying to get out the messages. Good system. Review collected by and hosted on G2.com.

What do you dislike about Bird?

There is nothing I dislike yet. Except I am still getting used to this system. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/24/2018

"Easy to use"

3.5/5

What do you like best about Bird?

Simplicity. It was easy to integrate with our software. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Our customers complain about the tax of delivered messages. We are using messagebird with 3 of our customers for information about Queue Management and Service status. Our intentions it's to make Messagebird the default system for all our customers in more than 40 countries. But there is a big percentage of SMS that are not delivered. We can see the same problem in our own team. We already contacted your support, but the problem remains. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

It would be nice to have a reseler program. Our products have a connector to Messagebird, and our customers are invited to create an account at Messagebird to get informations by SMS from our software. This means that we are making business for you and get nothing for it... Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

We produce instore customer service systems. We use Messagebird to inform the customers about the queue status, to thank for the visit, to get feedback, etc... And to send alerts by SMS to the system administrators and store managers. cut Review collected by and hosted on G2.com.

Carlos T.

Founder & CEO

Small-Business (50 or fewer emp.)

5/2/2018

"Great service for SMS integrations!"

5/5

What do you like best about Bird?

MessageBird is very simple to integrate and to use and it has all required functions to use SMS with our business processes: send and receive text messages directly with our applications. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Actually it is difficult to point out any problem or issue with the service... All good so far! Review collected by and hosted on G2.com.

Stephen D.

Mid-Market (51-1000 emp.)

4/10/2018

"excellent service - when it works"

4/5

What do you like best about Bird?

far easier than any other software we have used to add bulk text lists and send out thousands in an instant. Review collected by and hosted on G2.com.

What do you dislike about Bird?

does not always work with internet explorer. however this is not their fault, just restrictions from our IT department, which can prove to be extremely frustrating when texts are needed to be sent urgently Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

highly recommended Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

the amount of time saved by this process is unreal... previously we would spend a full working day per week to send the amount of texts out we need to.. with this we can do the full process in around 30 minutes Review collected by and hosted on G2.com.

Neil S.

Small-Business (50 or fewer emp.)

5/1/2018

"Easy peasy SMS!"

5/5

What do you like best about Bird?

The easy to use Rest API. Makes it so simple to integrate and documentation is very clear. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Pricing on SMS could be clearer. Credits get confusing. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/10/2018

"Top notch services"

5/5

What do you like best about Bird?

Their incoming/outgoing sms reliability and handling is top notch. And their integration (and email forwarding) features are pretty handy too. Review collected by and hosted on G2.com.

What do you dislike about Bird?

No known issues, I'm perfectly happy with MessageBird. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

If you only need text messaging solutions (i.e. no VoIP or calling solutions) then MessageBird is the place to go. If you're looking for an all in one solution, then MessageBird might not fit your needs.

We personally use MessageBird for texting solutions, and another provider for VoIP/calling solutions. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

Messagebird makes it very convenient to share a single phone number for incoming/outgoing messages between all our employees. Review collected by and hosted on G2.com.

Mohamed A.

Cluster Marketing Manager, Hilton Suites Makkah & Conrad Makkah

Hospitality

Mid-Market (51-1000 emp.)

4/10/2018

"Nice service with good customer support "

4/5

What do you like best about Bird?

I really like the service cost and efficiency Review collected by and hosted on G2.com.

What do you dislike about Bird?

I believe that there is more enhancements to be done in the reporting. also the support should communicate any issues related to the operators before it happens and effect negatively on the service. Review collected by and hosted on G2.com.

Tom N.

Owner

Small-Business (50 or fewer emp.)

5/1/2018

"Great service, very reliable"

5/5

What do you like best about Bird?

Very stable service. Works perfect with our web application, never had any issues. Also nice to be able to read to delivery status of the SMS message. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Bird?

Nothing. Everything works perfect no complains Review collected by and hosted on G2.com.

Matteo M.

IT Consultant

Small-Business (50 or fewer emp.)

5/1/2018

"Best service"

5/5

What do you like best about Bird?

MessageBird is a service that in addition to simple text messages offers other services, vocail and social chat. I installed it to make a web app interact with text messages and I found it really good. All scripts are already available. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Being a nonprofit association, we would have appreciated the possibility of buying text message packages at "facilitated" prices, so as not to affect the social report too much. Review collected by and hosted on G2.com.