Bird Reviews & Product Details

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

Seller

Bird

Discussions

Bird Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Alistair Skelton (Marketing Analyst (Growth) at MessageBird)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 73 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Bird Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Bird, and what problem is it built to solve?

Bird is a cloud communications platform built around APIs that help businesses reach customers through SMS, voice, and messaging apps. It is intended to simplify real-time customer communication and help businesses manage those interactions through their existing systems.

What languages does Bird support?

Bird supports 7 languages: Dutch, English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Bird the best fit for?

Bird’s strongest fit appears to be small businesses, with mid-market organizations also represented. The most visible industry groups among positive experiences include software and IT, alongside travel and tourism.

How long does it take to implement Bird across a team?

Go-live is most commonly reported as taking under a month, though implementation can range from a day or less to several months. Some teams also reported never reaching go-live.

What customer support options does Bird provide, and how do users find the overall support experience?

Bird provides support through chat and email/help desk, along with knowledge-base resources; live-rep support is available 24/7. The experience is mixed: some users describe quick, helpful technical assistance, while others report slow responses, unresolved issues, or difficulty reaching support.

G2 reviews are authentic and verified.

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Bahar U.

Product Manager

Small-Business (50 or fewer emp.)

1/12/2022

"Great way of activating users, complementary to other activation channels."

4/5

What do you like best about Bird?

Thanks to Messagebird, I can activate my users more and reach them out. Also, thanks to their verify feature, we use them as a verification method and increase our conversion rates. Review collected by and hosted on G2.com.

What do you dislike about Bird?

I wish the user interface were a bit easier to understand and straightforward. Sometimes I get lost when trying to find a function that I am looking for. But other than that, everything is fine. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

I recommend using it. It helped us to increase some significant conversion rates. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

We started to activate more and more users with the help of MessageBird's SMS feature. We considerably increased our conversion rates and began to verify users through their phone numbers, thanks to MessageBird. Review collected by and hosted on G2.com.

Kumar B.

Senior Tendering Executive

Small-Business (50 or fewer emp.)

Originally submitted 12/20/2021

"Omnichannel platform for online chat support"

3.5/5

What do you like best about Bird?

Overall the platform is great. The price is economical and our support team always tries to solve all the problems in the shortest possible time. The control panel is beautiful and intuitive, and the documentation and support features such as stream builder are very well done and easy to use. What I love most about this software is that it integrates easily with other solutions and offers excellent uptime and high performance. Review collected by and hosted on G2.com.

What do you dislike about Bird?

MessageBird is limited by "providers" which severely limit the content, frequency, and volume of SMS messages. Nothing fancy except for a few UI improvements, but it seems to be gradual. There is no way to immediately add funds. All PayPal payments are manually authorized by our staff. However, payment will be approved within 12 days. Even better if you can install it right away. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

We recommend MessageBird Platform for those business owners who want to establish their chat supports without initial costings and those who require only to initiate the chat after the customer has raised any queries or requests. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

The software offers multiple channels for the same price, so it is convenient for users to start viewing the content. We have a much better record than Twilio for sending SMS messages to our users. It's easy to use by downloading an Excel file, sending bulk text messages, and selecting the sender, message, and recipient columns. Visualization of incoming responses and visibility of conversation threads for each message. Easily add numbers as contacts to your database. Data can be easily exported to Excel. Review collected by and hosted on G2.com.

Pedro L.

CEO / CTO

Small-Business (50 or fewer emp.)

11/4/2021

"The best service to create good customer service"

5/5

What do you like best about Bird?

Mainly the fact of having pricing, billing, and support dedicated to Brazil, we like and use the Flow Builder a lot, so we can create excellent service for our customers across all possible channels. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Sometimes the documentation is a bit confusing, it's difficult to get the hang of the user interface, but after a certain time you get used to it and everything turns out perfect. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

Best alternative to Twilio Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

Telephony, SMS sending, Omnichannel service, native integration with WhatsApp, automation construct, with all this, we can provide personalized and well-automated service across all channels using MessageBird. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/22/2021

"Messaging Platform with a Clean UI"

4/5

What do you like best about Bird?

I like that the UI is extremely clean and sleek to use. Everything is pretty straightforward; anyone should be able to use it. Review collected by and hosted on G2.com.

What do you dislike about Bird?

You can only have one email for your entire inboxes is quite annoying. Primarily when the tool promotes multiple workspaces. Another thing that we dislike is the fact that there are limited roles, specifically only 2. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

I would recommend this tool if you don't have strict access and role requirements. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

We needed to tool to support our Whatsapp use case, which is communication with our end users via Whatsapp. The previous tool that we were using was hard to learn and had complex UI. Review collected by and hosted on G2.com.

Shubhi S.

HR Director

Small-Business (50 or fewer emp.)

12/9/2021

"Not so good platform, very costly, and very bad customer support. Overall Not at all recommended."

1.5/5

What do you like best about Bird?

Many types of communication channels like SMS, Whatsapp, Emails are available but with all different payment plans. Review collected by and hosted on G2.com.

What do you dislike about Bird?

The one-time setup fee is extremely high, very bad customer support (Available only on email). Very confusing payment plans. And a limited number of WhatsApp messages will get triggered in a day. Review collected by and hosted on G2.com.

Namandeep B.

Co Founder & Chief Technology Officer

Small-Business (50 or fewer emp.)

9/21/2021

"Worst website, Extremely complex pricing model, Pathetic customer support"

0/5

What do you like best about Bird?

Mostly all communication channels under one roof Review collected by and hosted on G2.com.

What do you dislike about Bird?

Messagebird is charging an extremely high one-time integration fee (Around $600), which no other peer company charging. On top of it, you will never be able to contact the support team, it always says wait for a mail reply. Review collected by and hosted on G2.com.

Hardik S.

CTO & Online Head

Mid-Market (51-1000 emp.)

2/13/2021

"Fraud Company on Payments End"

0/5

What do you like best about Bird?

Tried it for a week. Didn't like it so didn't use it much Review collected by and hosted on G2.com.

What do you dislike about Bird?

Had tried it in July 2020 and had linked my credit card. But then didn't go ahead with the paid plan and stopped using it. But surprisingly, they charged my credit card on Feb 4, 2021, for $600 which was very surprising. Contacted their support team. Was shocked by their response when they denied the same. It was very unethical and a case of fraud. Review collected by and hosted on G2.com.

Laura Alejandra O.

Senior Software Developer

Small-Business (50 or fewer emp.)

9/4/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Customer support is terrible!"

1.5/5

What do you like best about Bird?

It works as promised, most of the time... Review collected by and hosted on G2.com.

What do you dislike about Bird?

When it doesn't work or something goes wrong, trying to get help from the Support Team is a living hell. For a company that's supposed to provide better customer communications, their communications with their own customers is terrible. Ever since the released of Inbox, their at at full capacity and it doesn't seem like they have done much to improve. Quite disappointing! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/26/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Pretty Good SMS Service"

4/5

What do you like best about Bird?

The UI is super easy and intuitive to use. Navigating around the service, creating your message, uploading your list and everything else is a breeze with their simple UI. Review collected by and hosted on G2.com.

What do you dislike about Bird?

The only issue I ran into was with sending links. You have to get approved by carriers if you want to include a link, but their CS team is super helpful and will reach out to the carriers for approval on your behalf. The only other thing I wish they had was mobile number verification. They may have it now, but it was a little bit of a pain because you will get charged if you have a landline in your list but the SMS won't send. Review collected by and hosted on G2.com.

Camiel P.

Owner

Graphic Design

Small-Business (50 or fewer emp.)

11/16/2018

"This is what you need as a consumer or business!"

5/5

What do you like best about Bird?

The way the user interface works! it's clear and pretty to navigate true. The options are all displayed properly and the way the information Is given is good for a dummy or experienced user. I can recommend MessageBird to any company or individual, this actually works the way It should with no error's or Interruption or what so ever. Also, last but not least, the customer service Is helpful and caring, they answer in a quick manner. Review collected by and hosted on G2.com.

What do you dislike about Bird?

I can't find any dislikes so far. The service Is up and running! If I need to think about a dislike I can't come up with one. The price equals the service. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

Just try the service! The best way for us to get involved with MessageBird was the free trial option. Since I could try out the look and feel of a message and the way the system works, was the best way to get familiar with the tools and made me sign up with a good en trustworthy feeling. After the first payment, I could send messages right away to all of my customers or realtions with no delay. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

True MessageBird I can reach out to customers In a more personal way. The way e-mail won't be read and calls can be forgotten, a text message is a solution for businesses to interact with customers on a direct level that suits the customer. We use MessageBird for invoice reminders, product activations and many more. Review collected by and hosted on G2.com.