Bird Reviews & Product Details

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

Seller

Bird

Discussions

Bird Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Alistair Skelton (Marketing Analyst (Growth) at MessageBird)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 73 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Bird Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Bird, and what problem is it built to solve?

Bird is a cloud communications platform built around APIs that help businesses reach customers through SMS, voice, and messaging apps. It is intended to simplify real-time customer communication and help businesses manage those interactions through their existing systems.

What languages does Bird support?

Bird supports 7 languages: Dutch, English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Bird the best fit for?

Bird’s strongest fit appears to be small businesses, with mid-market organizations also represented. The most visible industry groups among positive experiences include software and IT, alongside travel and tourism.

How long does it take to implement Bird across a team?

Go-live is most commonly reported as taking under a month, though implementation can range from a day or less to several months. Some teams also reported never reaching go-live.

What customer support options does Bird provide, and how do users find the overall support experience?

Bird provides support through chat and email/help desk, along with knowledge-base resources; live-rep support is available 24/7. The experience is mixed: some users describe quick, helpful technical assistance, while others report slow responses, unresolved issues, or difficulty reaching support.

G2 reviews are authentic and verified.

Here's how.

Shubham S.

Student at Georgia tech

Small-Business (50 or fewer emp.)

12/20/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"A revolutionary idea! "

4/5

What do you like best about Bird?

The thing that I like at the best about MessageBird is the ease of access with which calls can be directed to appropriate people. The global Points of Presence is able to instantly connect you with a high speed and crystal clear connection. Review collected by and hosted on G2.com.

What do you dislike about Bird?

The user interface is a little complicated. It would be better if the interface was designed to be more intuitive rather than having the user navigate through it. There is a steep learning curve associated with the platform but once the user is familiar with it, there are no problems. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

It is definitely worth a try! You'll love this! Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

One of the big problems that I am trying to solve is regarding the customer service department. When a customer calls, he or she expects instant help. Using message bird, customers have been more satisfied with the customer service and the communication between customer service rep and the customer has been better. Review collected by and hosted on G2.com.

Subhajit M.

Small-Business (50 or fewer emp.)

5/1/2018

"Very easy to use and value for money"

5/5

What do you like best about Bird?

1. I love the pricing most - It is very cheap in terms of per sms. For building a prototype, testing the product and then deploying it for production has been very easy! Also the ability to top up small amounts to keep testing going has also been very easy

2. The services work for Singapore very well

3. Works for HK and US numbers very well ask well Review collected by and hosted on G2.com.

What do you dislike about Bird?

The SMS services doesn't work for Indian mobile phone numbers properly.

The scustomer service system is not available 24/7. Although the team has presence in Singapore, it has been hard to get someone to respond during Asian hours. Only London hour provide customer service. 24/7 chat customer service would be the least expected if the company wants to sell its services in Asia. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

If you want a simple API solution to send SMS then this is it Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

We have a mobile app that retrieves the user's phone number and sends a OTP to the customer. We are using MessageBird to create this customised OTP service. The APIs are very easy to use. The dev team could implement the APIs within the mobile app and the appropriated backend services within less than a day. Till date we have not faced any errors wrt the APIs working. In terms of value for money it is a great service. Till date top ups have worked instantly and we haven't faced any downtime! Review collected by and hosted on G2.com.

Pantelis Z.

IT and Business Consultant at Its All Greek To Me

Computer Software

Small-Business (50 or fewer emp.)

2/26/2019

"Service was not working and no refund was given"

0/5

What do you like best about Bird?

I could not use the service, so i did not like anything about them Review collected by and hosted on G2.com.

What do you dislike about Bird?

Messages were received in chinese characters. Making them unreadable Review collected by and hosted on G2.com.

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

11/26/2018

"Fantastic support! Great service! Low cost"

5/5

What do you like best about Bird?

We have been using MessageBird for 6 months and love the service. The support team is very responsive and always have an answer for us. Also, the prices are very reasonable. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Nothing - MessageBird does exactly what we need it to do and we cannot fault the service Review collected by and hosted on G2.com.

Laura M.

Office Manager

Small-Business (50 or fewer emp.)

5/1/2018

"time saver "

5/5

What do you like best about Bird?

love that this saves us so much time and can send several messages at once. very easy to use and brilliant support on hand if need guidance on anything. Review collected by and hosted on G2.com.

What do you dislike about Bird?

dont dislike anything about this product very easy to use Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

easy to use and very handy to be able to send multiple messages at once Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

updating several customers at once, saving time on admin as able to just use a template message and can send out to several numbers at once. one of the easiest sites i have ever used no training needed very self explanatory. . Review collected by and hosted on G2.com.

Ruel L.

Small-Business (50 or fewer emp.)

5/1/2018

"Average"

4/5

What do you like best about Bird?

Cheap rates and fast delivery of messages. Review collected by and hosted on G2.com.

What do you dislike about Bird?

(1) The timeframe that I will have to wait for my payment verification (2) Lots of undelivered messages and the system takes credits. (3) No US number support line. (4) Support chat sometimes reply is taking so long. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

I love the company but it could be better if they keep innovating new features, faster and dedicated support and faster crediting of purchased credits. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

We make laundry simple, hassle-free and convenient for our customers who use our platform. Review collected by and hosted on G2.com.

Trent L.

Small-Business (50 or fewer emp.)

5/1/2018

"Easy and simple to use"

4/5

What do you like best about Bird?

We only send simple email alerts to customers that items are ready for collection, this is nice and easy to use for this purpose. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Our messages are only sent locally, not international. Having to put in the country code for every number is a little frustrating and makes it difficult for automation. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/2/2018

"Best way to send authentication codes"

5/5

What do you like best about Bird?

We were looking for a partner to send our registration confirmation sms, but the sending had to be instantaneous, many vendors had failed to do so, but MessageBird totally fulfilled our need.

The integration with the APIs is very simple, this made our process much easier.

The statistics are complete assisting us during the decision making. Review collected by and hosted on G2.com.

What do you dislike about Bird?

I believe the only downside would be the rather high cost close to other competitors, but the quality is velsibly higher. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

5/1/2018

"Easy-to-use service, great customer service"

4.5/5

What do you like best about Bird?

We've used MessageBird to conduct important trial programs in customer texting outreach with minimal cost and technical fuss. There were some technical hurdles in setting things up, but, since then, the system has worked very well. The MessageBird system also integrates well with CRM platforms like Zendesk very easily and effectively. This is a great resource for businesses that need an easy texting solution and don't want to spend months waiting for the conclusion of a sprint or requiring engineering assistance. Review collected by and hosted on G2.com.

What do you dislike about Bird?

There are some technical challenges and fewer automations associated with MessageBird for mass-message sending. They won't automatically apportion mass text messages across multiple long codes to ensure delivery. They also don't allow automatic geo-location targeting for customers in the US based on the customer's area code. These are smaller concerns, though, based on how you plan on using their service. Review collected by and hosted on G2.com.

Jason S.

Small-Business (50 or fewer emp.)

5/1/2018

"Very easy to get started and easy to use"

5/5

What do you like best about Bird?

It's really easy to use and allows you to send mass personalised emails easily. Great Support to Review collected by and hosted on G2.com.

What do you dislike about Bird?

The price is not that cheap if you send 1000s of emails but I am not sending that many - it works well for my needs Review collected by and hosted on G2.com.