Bird Reviews & Product Details

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

Seller

Bird

Discussions

Bird Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Alistair Skelton (Marketing Analyst (Growth) at MessageBird)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 73 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Bird Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Bird, and what problem is it built to solve?

Bird is a cloud communications platform built around APIs that help businesses reach customers through SMS, voice, and messaging apps. It is intended to simplify real-time customer communication and help businesses manage those interactions through their existing systems.

What languages does Bird support?

Bird supports 7 languages: Dutch, English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Bird the best fit for?

Bird’s strongest fit appears to be small businesses, with mid-market organizations also represented. The most visible industry groups among positive experiences include software and IT, alongside travel and tourism.

How long does it take to implement Bird across a team?

Go-live is most commonly reported as taking under a month, though implementation can range from a day or less to several months. Some teams also reported never reaching go-live.

What customer support options does Bird provide, and how do users find the overall support experience?

Bird provides support through chat and email/help desk, along with knowledge-base resources; live-rep support is available 24/7. The experience is mixed: some users describe quick, helpful technical assistance, while others report slow responses, unresolved issues, or difficulty reaching support.

G2 reviews are authentic and verified.

Here's how.

Verified User in Market Research

Small-Business (50 or fewer emp.)

5/1/2018

"Great service & Great product"

5/5

What do you like best about Bird?

Ease of use & also has everything I could possibly need Review collected by and hosted on G2.com.

What do you dislike about Bird?

Not always clear how to make it work for the USA - dedicated number system Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

5/1/2018

"Very Good"

5/5

What do you like best about Bird?

The ease of use and value for money the procees is very simple. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Nothing the website is very easy to use Review collected by and hosted on G2.com.

Ashley G.

Mid-Market (51-1000 emp.)

5/2/2018

"MessageBird Review"

4/5

What do you like best about Bird?

Scheduling SMS messages

Organization

Easy and quick to use Review collected by and hosted on G2.com.

What do you dislike about Bird?

Not getting notifications for when an SMS comes through Review collected by and hosted on G2.com.

Verified User in Events Services

Mid-Market (51-1000 emp.)

5/1/2018

"Simple, effective communication"

4.5/5

What do you like best about Bird?

Easy to understand costs, fast and efficient. Review collected by and hosted on G2.com.

What do you dislike about Bird?

I've had issues uploading contacts before Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

5/1/2018

"Messagebird, a good bulk SMS system"

4/5

What do you like best about Bird?

It is quick and easy to send text messages. Review collected by and hosted on G2.com.

What do you dislike about Bird?

When they changed the system, it became more difficult to send to selected groups. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/1/2018

"Great service and very responsive customer service"

4.5/5

What do you like best about Bird?

Easy to use and clean control panel along with an easy to use API Review collected by and hosted on G2.com.

What do you dislike about Bird?

Would be nice if they could add an auto top up option, at the moment it will auto generate a new order when credit is running low but this won't automatically charge your card and add credit to your account. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

5/1/2018

"Friendly, efficient, cheap"

5/5

What do you like best about Bird?

The helpdesk chat function has been very useful. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Some technical problems in the past, but quickly resolved. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

1/30/2018

"Easy to configure, flexible and yet with human background"

4.5/5

What do you like best about Bird?

The system is easy and reliable. Cheap and fast. What's best is its human assistance in case anything goes wrong Review collected by and hosted on G2.com.

What do you dislike about Bird?

Unfortunately italian virtual numbers are quite expensive yet Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

Excellent service for SMS handling (inward/outward).

Excellent provider for virtual numbers. Beware of difference of costs between virtual number country origin, could span from few cents up to some dozens of dollars per month Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

Broadcasting incoming sms

Authentication with mobile (inward) Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

2/13/2018

"Good service and simple api"

3.5/5

What do you like best about Bird?

I really like the simplicity of the API. Review collected by and hosted on G2.com.

What do you dislike about Bird?

The MMS documentation could be better and the sms-logs are a bit clunky. Review collected by and hosted on G2.com.

Ali X.

Senior Software Developer

Information Technology and Services

Small-Business (50 or fewer emp.)

1/24/2018

"Cheapest / Fast Delivery / Excellent Customer service"

5/5

What do you like best about Bird?

I like the Speed of the delivery, Support I got from staffs and Pricing is the cheapest Review collected by and hosted on G2.com.

What do you dislike about Bird?

Nothing so far. I would recommend this product to everyone Review collected by and hosted on G2.com.

Questions about Bird? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User in Telecommunications

•

Last activity over 6 years ago

Help Center

1 Upvote

Join the conversation

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Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

Average Discount

Perceived Cost

$$$$$

View More Pricing Information

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Bird Features

Functionality

Ease Of Integration

API Call Speed

Unified Communications

Support

Documentation

Professional Support

View More Features

Categories on G2

SMS Marketing Mobile Marketing WhatsApp Marketing

Communication Platform as a Service (CPaaS)

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Bird Reviews & Product Details

Profile Status

Value at a Glance

Time to Implement

Return on Investment

Top-Rated Alternatives

User Insights

Bird Reviews FAQs

What is Bird, and what problem is it built to solve?

What languages does Bird support?

What company sizes and industries is Bird the best fit for?

How long does it take to implement Bird across a team?

What customer support options does Bird provide, and how do users find the overall support experience?

Bird Reviews (73)

Bird Reviews (73)

What do users say?

Pros & Cons

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Questions about Bird? Ask real users or explore answers from the community

Pricing Insights

Time to Implement

Return on Investment

Average Discount

Perceived Cost

Bird Features

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