--- title: Bird Reviews meta_title: 'Bird Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Bird works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 73 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # Bird Reviews **Vendor:** Bird **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 3.9/5.0 **Total Reviews:** 73 ## About Bird Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you. ## Bird Pros & Cons **What users like:** - Users appreciate the **clean and intuitive UI** of Bird, making message management effortlessly simple. (2 reviews) - Users love the **intuitive UI** of Bird, which simplifies WhatsApp inbox management effectively. (2 reviews) - Users appreciate the **modern and intuitive UI** of Bird, making inbox management simple and professional. (2 reviews) - Users value the **robust API** of Bird, enhancing their WhatsApp Inbox management with seamless integrations. (1 reviews) - Users appreciate the **effective communication tools** of Bird, enhancing connections with customers and driving engagement. (1 reviews) - Connectivity (1 reviews) - Customer Engagement (1 reviews) - Customer Support (1 reviews) - Users value the **easy integrations** of Bird, streamlining communication across various platforms seamlessly with a robust API. (1 reviews) - Easy Interface (1 reviews) **What users dislike:** - Users criticize Bird for its **poor customer support** , citing unhelpfulness and numerous unresolved technical issues. (4 reviews) - Users find Bird to be **expensive** with inadequate support, leading to frustrations and unmet expectations. (3 reviews) - Users face numerous **buggy features** in Bird, complicating their experience due to frustrating errors and inadequate support. (2 reviews) - Users find the **complex setup** of Bird challenging due to numerous bugs and lack of support and guidance. (2 reviews) - Users find the **difficult setup** of Bird frustrating due to numerous bugs and lack of adequate support documentation. (2 reviews) - Learning Curve (2 reviews) - Poor UX (2 reviews) - Software Bugs (2 reviews) - Software Glitches (2 reviews) - User Restrictions (2 reviews) ## Bird Reviews ### 1. Really useful tool, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen D. | adult support worker, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Bird?** Really easy to use, easy to text thousands in seconds **What do you dislike about Bird?** Doesn't always work with Internet Explorer **What problems is Bird solving and how is that benefiting you?** Enable to text thousands of clients instantly. Saves hours per month ### 2. A really splendid product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** How easy it is to use & integrate with your app. I have a ruby app, and it comes with a gem that I candirectly use. Plus all the analytics support Messagebird has, its awesome **What do you dislike about Bird?** Well, there have been issues sometimes with operators in some countries where the sms's wer blacklisted, but the support was really on it & got it resolved in a day **What problems is Bird solving and how is that benefiting you?** We are into hardware upgrades, so letting people know when they have to upgrade or when we have new offers is a crucial thing for us. No one really reads emails these days. So SMS is the way to go, hence MessageBird :) ### 3. Awesome Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** This tool allowed us to provide a service that local nonprofits need. Before we were spending a lot of time and donor dollars to make it happen. Now we've got Message Bird. Excellent. They even worked with us to work out a custom solution to our particular problem. Great customer service. **What do you dislike about Bird?** There's not much negative I have to say about this tool. **What problems is Bird solving and how is that benefiting you?** Text Giving as a Donation Tool ### 4. Easy to use, convenient platform with helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** The ability to send test SMS messages and review before sending **What do you dislike about Bird?** That the campaigns sent do not stay on your account for more than a month. This makes it more challenging to review and analyse past campaigns **Recommendations to others considering Bird:** A cheap and efficient platform with easy to use campaign set up and informative dashboard. **What problems is Bird solving and how is that benefiting you?** The ability to communicate with our customers in a way that get higher read rates. ### 5. Usage Ecperience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** My fav part using message bird is that I can upload a customized file in which I can put a different message for each different contact. **What do you dislike about Bird?** There are certain legal restrictions which gave me a hard time. **What problems is Bird solving and how is that benefiting you?** We are in car rental business and our motive was to decrease no-shows and confirm customer's booking. message bird has been very helpful in bringing our no-shows down. ### 6. Quick and cost effective solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** It's very intuitive and the dashboard is easy to use and navigate. **What do you dislike about Bird?** I have had some problems with uploading files to a Group, usually have to do it a couple of times for it to work, but not a major problem. **Recommendations to others considering Bird:** Worth a try at very low financial cost. **What problems is Bird solving and how is that benefiting you?** As a small charity, we wanted to be able to communicate with those donors who had given us permission to use SMS as a contact stream. As we are dealing with low volumes, other products had seemed cost prohibitive but MessageBird has enabled us to test this cheaply and easily. ### 7. Good API but missing functions **Rating:** 4.0/5.0 stars **Reviewed by:** Rudy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** the simple interface, the simple billing process **What do you dislike about Bird?** missing information bills per country per sending **What problems is Bird solving and how is that benefiting you?** connecting it to salesforce make things easy ### 8. Good, with points to impove **Rating:** 5.0/5.0 stars **Reviewed by:** koral e. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Bird?** pay per second caller ID to choose good pricing **What do you dislike about Bird?** no import numbers for SIP calls. no israel numbers to choose from when buy numbers **What problems is Bird solving and how is that benefiting you?** SIP call services to my clients ### 9. Reliable service responsive account and technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** Response times to business and technical requests. Constantly adding new services. Great customer portal site and technical documentation. **What do you dislike about Bird?** Rates are a bit higher than competitor so challenging now that we are at higher volume. **What problems is Bird solving and how is that benefiting you?** Provide text messaging to our end customer to drive business to their physical locations. ### 10. CTO and Project manager Web and mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Bird?** MessageBird admin panel, Quick response on issues from the support team, Simplicity of the API **What do you dislike about Bird?** some countries have restrictions on delivering messages and it need to fill some forms and take approvals, Even it is approved sent message "from" not properly passing. **What problems is Bird solving and how is that benefiting you?** message bird is low cost when comparing with other services. ### 11. Great service & Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** Ease of use & also has everything I could possibly need **What do you dislike about Bird?** Not always clear how to make it work for the USA - dedicated number system **What problems is Bird solving and how is that benefiting you?** A great way to triple opt-in people into our communities. Also used for reminders ### 12. Very Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** The ease of use and value for money the procees is very simple. **What do you dislike about Bird?** Nothing the website is very easy to use **Recommendations to others considering Bird:** They are a very good company very professional. **What problems is Bird solving and how is that benefiting you?** WE have Contractors Nationwide who message us via the system. ### 13. MessageBird Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Bird?** Scheduling SMS messages Organization Easy and quick to use **What do you dislike about Bird?** Not getting notifications for when an SMS comes through **What problems is Bird solving and how is that benefiting you?** Reaching participants located in the US and the UK when we are located in the Czech Republic ### 14. Simple, effective communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** Easy to understand costs, fast and efficient. **What do you dislike about Bird?** I've had issues uploading contacts before **Recommendations to others considering Bird:** I've experianced a few glitches on the site but they have good support. **What problems is Bird solving and how is that benefiting you?** Instant mass communication, direct to people's pockets ### 15. Messagebird, a good bulk SMS system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** It is quick and easy to send text messages. **What do you dislike about Bird?** When they changed the system, it became more difficult to send to selected groups. **What problems is Bird solving and how is that benefiting you?** Communication to small and large groups of members. ### 16. Great service and very responsive customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** Easy to use and clean control panel along with an easy to use API **What do you dislike about Bird?** Would be nice if they could add an auto top up option, at the moment it will auto generate a new order when credit is running low but this won't automatically charge your card and add credit to your account. **What problems is Bird solving and how is that benefiting you?** Incoming and outgoing SMS and also outgoing phone voice services ### 17. Friendly, efficient, cheap **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** The helpdesk chat function has been very useful. **What do you dislike about Bird?** Some technical problems in the past, but quickly resolved. **What problems is Bird solving and how is that benefiting you?** My whole business relies on sending and receiving texts. ### 18. Easy to configure, flexible and yet with human background **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Bird?** The system is easy and reliable. Cheap and fast. What's best is its human assistance in case anything goes wrong **What do you dislike about Bird?** Unfortunately italian virtual numbers are quite expensive yet **Recommendations to others considering Bird:** Excellent service for SMS handling (inward/outward). Excellent provider for virtual numbers. Beware of difference of costs between virtual number country origin, could span from few cents up to some dozens of dollars per month **What problems is Bird solving and how is that benefiting you?** Broadcasting incoming sms Authentication with mobile (inward) ### 19. Good service and simple api **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about Bird?** I really like the simplicity of the API. **What do you dislike about Bird?** The MMS documentation could be better and the sms-logs are a bit clunky. **What problems is Bird solving and how is that benefiting you?** We had another sms-api before messagebird, but it was clunky and actually more expensive. ### 20. Cheapest / Fast Delivery / Excellent Customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ali X. | Senior Software Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Bird?** I like the Speed of the delivery, Support I got from staffs and Pricing is the cheapest **What do you dislike about Bird?** Nothing so far. I would recommend this product to everyone **Recommendations to others considering Bird:** Yes. Very much **What problems is Bird solving and how is that benefiting you?** Bulk SMS potential customers, reselling ### 21. Professional support and reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Bird?** Messagebird support is quick to revert in case of any question or issue. **What do you dislike about Bird?** Not available in all the territories we would need. **What problems is Bird solving and how is that benefiting you?** Makes it easy and reliable to send marketing messages to customers. ### 22. Good enough to be used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Bird?** It is really easy to integrate with our apps. **What do you dislike about Bird?** Has not the more competitive prices on the network, but still good enough. **What problems is Bird solving and how is that benefiting you?** Communication of alerts from apps to mobile phones. ### 23. SMS service comparison **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Bird?** MessageBird will provide better C/P than Twilio. **What do you dislike about Bird?** No Japanese document and agent, but not primary problem. **Recommendations to others considering Bird:** compare the price. **What problems is Bird solving and how is that benefiting you?** We will send 2-10 SMS daily, and the number will be more. We need to reduce cost on SMS sending. ## Bird Discussions - [Help Center](https://www.g2.com/discussions/support-7283bd03-8fbc-4b4a-bc33-0d1748b3ec9b) - 1 comment, 1 upvote - [View Bird pricing details and edition comparison](https://www.g2.com/products/messagebird-bird/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+08%3A39%3A58+-0500&secure%5Bsession_id%5D=9f0595c4-83d1-49bc-a5a4-4ebbab886d18&secure%5Btoken%5D=c7baa093f247c76e1695677cf269502f7686851ae70e50023f5d370ffa0d0d3a&format=llm_user) ## Bird Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Activity Dashboard - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Support** - Documentation - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Campaigns** - Proximity Marketing - Alerts/Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications - Mobile Alerts **Engagement** - Coupons and Promotions - Social Promotion **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Bird Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)