Bird Reviews & Product Details

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

Seller

Bird

Discussions

Bird Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Alistair Skelton (Marketing Analyst (Growth) at MessageBird)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 73 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Bird Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Bird, and what problem is it built to solve?

Bird is a cloud communications platform built around APIs that help businesses reach customers through SMS, voice, and messaging apps. It is intended to simplify real-time customer communication and help businesses manage those interactions through their existing systems.

What languages does Bird support?

Bird supports 7 languages: Dutch, English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Bird the best fit for?

Bird’s strongest fit appears to be small businesses, with mid-market organizations also represented. The most visible industry groups among positive experiences include software and IT, alongside travel and tourism.

How long does it take to implement Bird across a team?

Go-live is most commonly reported as taking under a month, though implementation can range from a day or less to several months. Some teams also reported never reaching go-live.

What customer support options does Bird provide, and how do users find the overall support experience?

Bird provides support through chat and email/help desk, along with knowledge-base resources; live-rep support is available 24/7. The experience is mixed: some users describe quick, helpful technical assistance, while others report slow responses, unresolved issues, or difficulty reaching support.

G2 reviews are authentic and verified.

Here's how.

Sanjay J.

CEO

Small-Business (50 or fewer emp.)

3/21/2023

"The best WhatsApp API provider"

5/5

What do you like best about Bird?

MessageBird is an excellent WhatsApp API service provider. MessageBird also supports other social media communication channels like Facebook (Meta) Messenger, Instagram etc. Review collected by and hosted on G2.com.

What do you dislike about Bird?

There is nothing specific to dislike about MessageBird it gives almost all things perfect. There are some improvements needed for error messages. Sometimes error messages are not so applicable we can't get an exact idea about them, and debugging is tedious. Else everything is perfect. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

I use MessageBird for my WhatsApp business channel integration. MessageBird allows seamless API integration. It also has ready available code snippets for popular programming languages like Python, PHP, Javascript etc. It is straightforward to test APIs in postman. It also provides a sandbox play area to try the templates. Review collected by and hosted on G2.com.

Ravina M.

Small-Business (50 or fewer emp.)

3/14/2023

"MessageBird is the best service for Chat, SMS and Voice Chat"

4.5/5

What do you like best about Bird?

MessageBird is an excellent service for WhatsApp, SMS, and Voice call integration. MessageBird provides API to send SMS from our Website or Mobile Application. It also provides APIs for WhatsApp Channel Integration. Review collected by and hosted on G2.com.

What do you dislike about Bird?

The pricing of the MessageBird API is a bit high. A few other alternatives provide this type of service at a low cost. Sometimes API response takes a long time. Else everything is perfect. Review collected by and hosted on G2.com.

Markus S.

Software Engineer

Computer Software

Small-Business (50 or fewer emp.)

1/20/2023

"Brilliant unified platform"

4.5/5

What do you like best about Bird?

It's helpful to have one platform where we can manage different contact points from social media platforms, SMS and WhatsApp. Knowing that an automated reply will be sent out of hours too is reassuring so that clients don't feel they're being ignored. And can all be managed via their APIs. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Our only issue with MessageBird is that there is no monthly billing invoice/statement. You top-up your account with account credit, but then there's no real monthly breakdown sent to you, to account for the depleting account credit. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

11/22/2022

"Deceptive and unethical business practices"

0/5

What do you like best about Bird?

MessageBird's product:

- Data integrity = 6.5 / 10, but we've found it's the best available for the email deliverability niche

- UX = 3 / 10, very difficult to use Review collected by and hosted on G2.com.

What do you dislike about Bird?

MessageBird is a horrible company to do business with.

1. Over 3 years of being a customer, we never heard from them unless we initiated contact. They only contacted us if it had to do with making them money — sales or renewal. They never offered customer service or training unless we forced them to. And this is for a product priced at $18,000 - 25,000 USD per year.

2. They bury essential contractual clauses as deep as possible in the paperwork to make it easy to miss. For example, our annual contract had a hidden auto-renewal clause that required 30 days notice to opt out of and they put that on page 6 of the contract in size 7 font.

2. After several years of using the product, it was no longer relevant to our business. Unfortunately, we missed the 30 day auto-renewal that was hidden in the contracts by 6 days. When we notified the MessageBird team, they insisted that we must continue subscribing for another entire year, at a cost of $25,000 USD, for a product we don't use. It felt very disappointing and unethical, especially from a company we had been a paying customer of for 3 years. Review collected by and hosted on G2.com.

Armid A.

Group Medical Director

Small-Business (50 or fewer emp.)

11/25/2022

"Excellent Omnichannel platform to manage customer requests, for telemedicine company."

5/5

What do you like best about Bird?

It's virtually free, and we've had great success driving incoming messages through our WhatsApp API connection. We also have Facebook and Instagram messages coming through to our inbox so we never miss a thing. Review collected by and hosted on G2.com.

What do you dislike about Bird?

The UI is a little complicated for a non-tech person to get the full features of Messagebird working. It would also be great for our agents to be able to manage our incoming messages from their mobile phones through an app for instance. Review collected by and hosted on G2.com.

Baker A.

Product Manager

Small-Business (50 or fewer emp.)

9/2/2022

"Good product but unstable and costly support"

3/5

What do you like best about Bird?

Messagebird offers an actual omnichannel inbox for those looking for a unified inbox

Has great automation via the flow builder

Good reporting dashboards that give an extensive look into the inbox activities on ticket and agent level

Robust messaging API Review collected by and hosted on G2.com.

What do you dislike about Bird?

The development of new features is slow compared to other market-established products

The product is so unstable that we could barely go a week without an outage on one of the channels

The introduced support plans were more costly than the one we subscribed to! That's why we left Review collected by and hosted on G2.com.

Jesús G.

Growth Hacker

Small-Business (50 or fewer emp.)

3/14/2022

"Do you need to integrate WhatsApp and all social platforms chat services? This is the app!"

5/5

What do you like best about Bird?

Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. It has a very useful administration panel that allows you to easily understand where to go to execute any action, from flow configuration to message automation. Review collected by and hosted on G2.com.

What do you dislike about Bird?

It is very difficult to find something that I do not like about this platform. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox and also, how to differentiate the inbox from the main dashboard. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

I work with dental clinics, which do advertisements that generate many leads. And find a solution that allows you to centralize all the contact channels and make these potential clients go through a precise segmentation flow and which, in turn, can be derived to the corresponding managers. It has been a headache. I've tried Zendesk and similar solutions in the past, to no avail. MessageBird fully understood that most of the companies that generate business opportunities through advertisements require an easy integration with Whatsapp, above all, and they solved this perfectly. Review collected by and hosted on G2.com.

Vince T.

Evangelist

Telecommunications

Small-Business (50 or fewer emp.)

9/7/2022

"MB"

3.5/5

What do you like best about Bird?

Ability to integrate Instagram and Facebook messages Review collected by and hosted on G2.com.

What do you dislike about Bird?

Chat assignment function, analytics features Review collected by and hosted on G2.com.

Gaurav k.

Team Lead

Small-Business (50 or fewer emp.)

9/27/2022

"Good tool for international sms"

5/5

What do you like best about Bird?

I can use it to send international SMS, and two-way SMS can be done easily with it. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Nothing so far, all features are best, API doc is not that much friendly. Review collected by and hosted on G2.com.

Kumar B.

Civil Engineering

Small-Business (50 or fewer emp.)

12/19/2021

"The Best free Omnichannel platform for your Business"

4.5/5

What do you like best about Bird?

It makes it easy to contact your customers and ensure their trust in you as a company. This was also when we started a big campaign and really needed help. MessageBird has many useful features and channels, great statistics, and good overall campaign delivery. Review collected by and hosted on G2.com.

What do you dislike about Bird?

The only thing we don't understand yet is to link the API to a physical desk phone or WiFi phone and receive an incoming call when no one is answering the main phone mobile phone How to be able to redirect to. Tutorials and guides for wireless phone models are not yet available. Review collected by and hosted on G2.com.