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Malcolm!

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Malcolm! Reviews & Product Details

Pricing

Pricing provided by Malcolm!.

Micro

$40.00
1 Instance Per Month

Team

$70.00
1 Instance Per Month

Malcolm! Media

Malcolm! Demo - Example of Support Hub
Example of a branded Support Hub that you can create with Malcolm!
Malcolm! Demo - Trial Dashboard
MyMalcolm Dashboard - where you manage settings, contents & data
Malcolm! Demo - Workflow (Form) Builder
Drag and Drop Form Builder
Malcolm! Demo - Workflow (Form) Builder
Example of a settings dialogue on Workflow (Form) Builder
Malcolm! Demo - Dashboard showing Analytics
Easily see how your FAQ's and/or Workflows (Forms) are performing
Malcolm! Demo - Creating an FAQ
Our Markdown editor makes it easy to compose FAQ content
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Malcolm! Reviews (2)

Reviews

Malcolm! Reviews (2)

5.0
2 reviews

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Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"Excellent customer service tool"
What do you like best about Malcolm!?

Malcolm is exceptionally easy to use, with a very simple interface that allows anyone, regardless of technical knowledge, to add and update content. It's also highly functional, with a very intelligent search, that allows end users to access the most relevant information quickly. The front end is very attractive out of the box. It also has a lot of useful integrations including payment and authentication. Review collected by and hosted on G2.com.

What do you dislike about Malcolm!?

There is nothing I particularly dislike about Malcolm, except that sometimes it can be hard to locate a question on the back end to be able to update it. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"Beautifully Presented Modern Customer Self-service Portal"
What do you like best about Malcolm!?

What I like about Malcolm is everything! Setting up a customer self-service portal is extremely easy, and the way the portal is presented is stunning. My customers have all been very impressed with it, and I have reduced over 50% of the time I spent resolving minor issues for clients. Review collected by and hosted on G2.com.

What do you dislike about Malcolm!?

If there was something to dislike in my case is just the lack of native integration with other digital tools that I use. Although Zapier and Integromat are available, that can be pretty costly, so I would like to see more native integrations with UseInbox (email marketing) and SuiteDash (Customer Portal). Review collected by and hosted on G2.com.

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Pricing Options

Pricing provided by Malcolm!.

Micro

$40.00
1 Instance Per Month

Team

$70.00
1 Instance Per Month

Team Plus

$140.00
1 Instance Per Month
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Malcolm!
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