--- title: Luware Reviews meta\_title: 'Luware Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Luware works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 8 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Luware Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luware but has limited features. Are you part of the Luware team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording. * * * Seller [Luware](https://www.g2.com/sellers/luware) Discussions [Luware Community](https://www.g2.com/products/luware/discuss) Languages Supported German, English Overview by Frine Oudeman Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/luware/competitors/alternatives) ## User Insights Average based on 8 real user reviews. [Log in to unlock pricing and user insights](/login) ## Luware Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apache OFBiz ](https://www.g2.com/products/apache-ofbiz/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Enterprise (\> 1000 emp.) 8/25/2025 "Great and easy to use solution, with a lot of potential" 4/5 What do you like best about Luware? - Strong integration with Microsoft Teams - Setup, configuration, and implementation are quick and straightforward, with no need for deep technical expertise - Very easy to use for agents and admins - Clear and useful reporting with Power BI - Good automation options with Power Automate - Easy to manage on a daily basis - Support is quick and friendly - Product is growing and improving fast Review collected by and hosted on G2.com. What do you dislike about Luware? - Missing features like full change history in reports and bulk user creation - Bugs and issues caused by Microsoft dependencies Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? - Better overview and control for agents and admins - Clear reporting in Power BI - Automation with Power Automate to save time - One solution instead of many separate tools Review collected by and hosted on G2.com. Show More 8/27/2025 Validated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 8/12/2025 "Modern and stable Cloud Contact Center solution" 4/5 What do you like best about Luware? - Smooth integration with Teams - Easy-to-manage and maintain - Power BI Report integration - Integration with MS Flow for advanced features - Perfect support Review collected by and hosted on G2.com. What do you dislike about Luware? - Currently some little missing features like bulk creation of users Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? With Luware Nimbus, we have a reliable and well-manageable Cloud Contact Center solution that allows us to help citizens in an efficient way and also gives us a good picture of our telephony traffic so that we can respond properly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Small-Business (50 or fewer emp.) 8/12/2025 "Luware is" 4/5 What do you like best about Luware? Effortless routing, great UX, easy to integrate into MS Teams Review collected by and hosted on G2.com. What do you dislike about Luware? Would be great if newer features could be rolled out quicker Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? Luware Contact Center solves key challenges in customer service by unifying Teams-based communications, enabling intelligent call routing, and providing real-time analytics for SLA management. For a Voice Sales Manager like you, it streamlines workflows, improves customer experience through faster resolutions, supports remote work with mobile access, and ensures compliance with secure call recording. Its integration with Power BI aids workforce planning, while automation tools like Azure OpenAI enhance productivity by handling repetitive tasks Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 8/12/2025 "Einfache Einrichtung & Gute Automatisierungsintegration" 4/5 What do you like best about Luware? Luware Nimbus allows us to map the use cases that MS Teams AA&CQ does not offer. The initial setup of a Nimbus service is super easy and the Power Automate integration is really practical. Review collected by and hosted on G2.com. What do you dislike about Luware? The support between Luware and MS could be a bit better. Otherwise happy. Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? Mapping of call center solutions based on skills and activities enables good call handling of customer inquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 inviteAI Translated ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/luware/pricing) Luware Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-luware) ##### Categories on G2 [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Visual Studio vs Rider for a .NET team comparing IDE platforms that need rapid deployment and minimal configuration overhead: which gets teams productive fastest?](https://www.g2.com/discussions/visual-studio-vs-rider-for-a-net-team-comparing-ide-platforms-that-need-rapid-deployment-and-minimal-configuration-overhead-which-gets-teams-productive-fastest)[Best-rated fleet management system for corporate fleets](https://www.g2.com/discussions/best-rated-fleet-management-system-for-corporate-fleets)[Which financial data APIs platforms avoid unexpected deprecations or data format changes that break existing integrations?](https://www.g2.com/discussions/which-financial-data-apis-platforms-avoid-unexpected-deprecations-or-data-format-changes-that-break-existing-integrations) [Top tools for automating new client workflows](https://www.g2.com/discussions/top-tools-for-automating-new-client-workflows)[Which ETO ERP options have good mobile access for shop floor and field service teams who need to update job status without going back to a desktop?](https://www.g2.com/discussions/which-eto-erp-options-have-good-mobile-access-for-shop-floor-and-field-service-teams-who-need-to-update-job-status-without-going-back-to-a-desktop)[Pros and Cons Details](https://www.g2.com/products/luware/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)