--- title: Luware Reviews meta_title: 'Luware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Luware works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 8 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Luware Reviews **Vendor:** Luware **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About Luware Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording. ## Luware Pros & Cons **What users like:** - Users praise the **ease of use** of Luware, highlighting its intuitive interface and straightforward implementation process. (5 reviews) - Users love the **easy integrations** with MS Teams and other systems, enhancing their workflow and user experience. (4 reviews) - Users value the **seamless integration** with Microsoft Teams, enhancing daily workflows with effortless routing and management. (4 reviews) - Users appreciate the **quick and friendly customer support** from Luware, enhancing their overall experience with the product. (3 reviews) - Users appreciate the **quick and straightforward implementation** of Luware, making it accessible for all skill levels. (3 reviews) - Reporting (3 reviews) - Easy Implementation (2 reviews) - Easy Setup (2 reviews) - Reliability (2 reviews) - Users value the **enhanced functionality** of Nimbus, especially its useful IVRs and PowerAutomate integration. (2 reviews) **What users dislike:** - Users note significant **missing features** such as full change history in reports and bulk user creation. (2 reviews) - Users face challenges with **complex customization** , experiencing time-consuming configurations and a steep learning curve for administrators. (1 reviews) - Users find the **complex features** of Luware require time-consuming configurations and present a steep learning curve. (1 reviews) - Users find the **complexity** of Luware's setup to be time-consuming and challenging, especially for smaller teams. (1 reviews) - Users find the **difficult setup** of Luware to be time-consuming, especially for complex workflows and advanced features. (1 reviews) - Expensive (1 reviews) - Users experience **software bugs** that can break features, often taking months to resolve due to Microsoft dependencies. (1 reviews) - Steep Learning Curve (1 reviews) ## Luware Reviews ### 1. Great and easy to use solution, with a lot of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Luware?** - Strong integration with Microsoft Teams - Setup, configuration, and implementation are quick and straightforward, with no need for deep technical expertise - Very easy to use for agents and admins - Clear and useful reporting with Power BI - Good automation options with Power Automate - Easy to manage on a daily basis - Support is quick and friendly - Product is growing and improving fast **What do you dislike about Luware?** - Missing features like full change history in reports and bulk user creation - Bugs and issues caused by Microsoft dependencies **What problems is Luware solving and how is that benefiting you?** - Better overview and control for agents and admins - Clear reporting in Power BI - Automation with Power Automate to save time - One solution instead of many separate tools ### 2. Modern and stable Cloud Contact Center solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Luware?** - Smooth integration with Teams - Easy-to-manage and maintain - Power BI Report integration - Integration with MS Flow for advanced features - Perfect support **What do you dislike about Luware?** - Currently some little missing features like bulk creation of users **What problems is Luware solving and how is that benefiting you?** With Luware Nimbus, we have a reliable and well-manageable Cloud Contact Center solution that allows us to help citizens in an efficient way and also gives us a good picture of our telephony traffic so that we can respond properly. ### 3. Luware is **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Luware?** Effortless routing, great UX, easy to integrate into MS Teams **What do you dislike about Luware?** Would be great if newer features could be rolled out quicker **What problems is Luware solving and how is that benefiting you?** Luware Contact Center solves key challenges in customer service by unifying Teams-based communications, enabling intelligent call routing, and providing real-time analytics for SLA management. For a Voice Sales Manager like you, it streamlines workflows, improves customer experience through faster resolutions, supports remote work with mobile access, and ensures compliance with secure call recording. Its integration with Power BI aids workforce planning, while automation tools like Azure OpenAI enhance productivity by handling repetitive tasks ### 4. Einfache Einrichtung & Gute Automatisierungsintegration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Luware?** Luware Nimbus allows us to map the use cases that MS Teams AA&CQ does not offer. The initial setup of a Nimbus service is super easy and the Power Automate integration is really practical. **What do you dislike about Luware?** The support between Luware and MS could be a bit better. Otherwise happy. **What problems is Luware solving and how is that benefiting you?** Mapping of call center solutions based on skills and activities enables good call handling of customer inquiries. - [View Luware pricing details and edition comparison](https://www.g2.com/products/luware/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+22%3A49%3A10+-0500&secure%5Bsession_id%5D=82cfecb6-4669-4052-a03b-ec01ecdf1216&secure%5Btoken%5D=5ba0a8fd4c75737c56def8b0ba9432f94d310b61e69fa3fe911887393ba260c8&format=llm_user) ## Luware Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Apache OFBiz](https://www.g2.com/products/apache-ofbiz/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Luware Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Performance** - Third-Party Integrations - Compliance **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Luware Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)