--- title: Luware Reviews meta\_title: 'Luware Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Luware works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 8 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Luware Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luware but has limited features. Are you part of the Luware team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording. * * * Seller [Luware](https://www.g2.com/sellers/luware) Discussions [Luware Community](https://www.g2.com/products/luware/discuss) Languages Supported German, English Overview by Frine Oudeman Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/luware/competitors/alternatives) ## User Insights Average based on 8 real user reviews. [Log in to unlock pricing and user insights](/login) ## Luware Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apache OFBiz ](https://www.g2.com/products/apache-ofbiz/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More BJ Bradley J. Senior Account Executive Mid-Market (51-1000 emp.) 8/12/2025 "Luware: A Well-Rounded Contact Center Solution" 5/5 What do you like best about Luware? Luware offers a clean and intuitive interface, making it easy to use for both new and experienced users. The implementation process is straightforward, with clear documentation and strong onboarding support. Their customer support team is responsive, knowledgeable, and quick to resolve issues. We use the platform frequently as it integrates well into daily workflows. The feature set is comprehensive, covering a wide range of communication and contact center needs. Integration with existing systems, especially Microsoft Teams, is seamless and reliable. Review collected by and hosted on G2.com. What do you dislike about Luware? Some advanced features require additional configuration, which can be time-consuming. Pricing can be on the higher side for smaller teams. Learning curve for administrators when setting up complex workflows. Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? Luware streamlines customer communications by consolidating calls, chats, and other channels into Microsoft Teams, removing the need for multiple disconnected tools. It addresses the challenge of managing distributed teams by providing real-time visibility into agent availability and performance. The platform’s automation and routing features ensure customers reach the right person more quickly, reducing wait times and improving satisfaction. Centralised reporting and analytics help identify trends and support data-driven decisions. Overall, this has increased our team’s efficiency, improved the customer experience, and made our operations more transparent and manageable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Luis Alexandre Bosshard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Alexandre Bosshard A.") LA Luis Alexandre Bosshard A. Director Customer Care Center Non Life & Life Enterprise (\> 1000 emp.) 8/13/2025 "Very professional partner" 5/5 What do you like best about Luware? - Solution oriented - strong partnership - deep understanding of our needs - constantly evolving Review collected by and hosted on G2.com. What do you dislike about Luware? - You always wish to work with on single provider for everything you need to fix in your company, which is not realistic. Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? We have distinctive needs as a customer care unit and Luware constantly supports us with specific solutions, not only out of the box. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Enterprise (\> 1000 emp.) 8/12/2025 "Great progress and development since we first started with Luware" 4.5/5 What do you like best about Luware? Ease of use for agents and management for administrators Review collected by and hosted on G2.com. What do you dislike about Luware? Dependency from other platforms such as MS Azure or components such as MS PowerAutomate Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? Internal contact centers and reception systems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![IGEFA I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IGEFA I.") II IGEFA I. Referent IT Enterprise (\> 1000 emp.) 7/12/2024 "Everything what Teams never had" 5/5 What do you like best about Luware? Nimbus is filling all those important holes of functionality which MS Teams PSTN itself currently has, from useful IVRs, Conditions up to the most important feature a PowerAutomate integration. Review collected by and hosted on G2.com. What do you dislike about Luware? Some bugs which sometimes even break features takte month to be resolved. Review collected by and hosted on G2.com. What problems is Luware solving and how is that benefiting you? Being able to enhance the classic phone call with information for both the customer (via dynamic Announcment and IVR) and the agent (via Adaptive Cards). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/luware/pricing) Luware Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-luware) ##### Categories on G2 [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Visual Studio vs Rider for a .NET team comparing IDE platforms that need rapid deployment and minimal configuration overhead: which gets teams productive fastest?](https://www.g2.com/discussions/visual-studio-vs-rider-for-a-net-team-comparing-ide-platforms-that-need-rapid-deployment-and-minimal-configuration-overhead-which-gets-teams-productive-fastest)[Best-rated fleet management system for corporate fleets](https://www.g2.com/discussions/best-rated-fleet-management-system-for-corporate-fleets)[Which financial data APIs platforms avoid unexpected deprecations or data format changes that break existing integrations?](https://www.g2.com/discussions/which-financial-data-apis-platforms-avoid-unexpected-deprecations-or-data-format-changes-that-break-existing-integrations) [Top tools for automating new client workflows](https://www.g2.com/discussions/top-tools-for-automating-new-client-workflows)[Which ETO ERP options have good mobile access for shop floor and field service teams who need to update job status without going back to a desktop?](https://www.g2.com/discussions/which-eto-erp-options-have-good-mobile-access-for-shop-floor-and-field-service-teams-who-need-to-update-job-status-without-going-back-to-a-desktop)[Pros and Cons Details](https://www.g2.com/products/luware/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)