Luminate offers a lot of reliable tools to help your org's fundraising efforts. They're just really terribly out of date. Their services are pretty diverse and once you get through the learning curve (which is kinda high), you start to connect the dots in how to use them.
It's horribly outdated. Oh my god. When is the last time you used Netscape? I'm not talking about `navigator.appName`. I'm talking about the browser I used in elementary school. The forms they offer have "netscape fixes" within the HTML. It is pretty crazy how crappy these are. Many years ago these were acceptable, but now it looks and feels ancient. I'm surprised there aren't animated GIFs all over the page.
The ways you need to manipulate TeamRaisers (fundraising event pages) are incredibly frustrating. Here are the steps to make a change to the HTML:
Navigate to teamraiser section in portal.
Search perfect terms to find it (you may have well over 10,000 to search through). You cannot search for the ID which is extremely frustrating.
Click through manage, click through edit, click through page wrapper to identify which page wrapper it uses.
Repeat process for page wrapper section within user portal
Unpublish page wrapper to edit.
Find version, click edit, make change.
Go to publish section, click publish.
No quick changes. ugh.
Next, browser compatibility. Things like file uploads, click and drag features, open window, CSS styling of the luminate UI, ALL may or may not work based on which browser you're using. Mozilla is best for some tasks, internet explorer of all things is often best for a lot of the file upload features. Chrome will get me by for most of it, but when something just doesn't work, I have to open all my tabs in another browser and hope it will work there.
THE SYNTAX FOR THEIR S:TAG LANGUAGE. oh my god what is the ugliest language you can come up with? Did they do this on purpose? It is literally a bunch of colons and brackets. It is extremely messy and difficult to work with. I dread projects that use it. It is a joke to me. I've sent screenshots to my friends to show how ridiculous it is. Can you tell how I feel about it? If not, let me just say again, that it's the ugliest thing I've seen in a text editor.
I'm not sure if this review can include the CMS, so I won't get into it in detail. Just gonna say--don't use it if you don't have to. You will be much happier.
Many non-profits use Luminate with good reason. It covers most of the bases that you need. It is not without struggle though.
Luminate is run by Blackbaud which seems too busy trying to acquire any and all competitors to improve the software itself.
My org uses it for constituent communication, surveys, fundraising, reporting, and email marketing. We achieve all of this, but often with frustration.