--- title: Blackbaud Luminate Online Reviews meta_title: 'Blackbaud Luminate Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Blackbaud Luminate Online works for a business like yours. aggregate_rating: rating_value: 3.1 review_count: 65 scale: '5' date_modified: '2026-08-07' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Luminate Online Reviews **Vendor:** Blackbaud **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.1/5.0 **Total Reviews:** 65 ## About Blackbaud Luminate Online Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission. ## Blackbaud Luminate Online Pros & Cons **What users like:** - Users appreciate the **organization of documents** within Blackbaud Luminate Online, enhancing their overall experience with the CMS. (1 reviews) **What users dislike:** - Users find the **clunky interface** of Blackbaud Luminate Online frustrating and not user-friendly. (1 reviews) - Users find the **limited customization** of Blackbaud Luminate Online to be outdated and not user-friendly. (1 reviews) ## Blackbaud Luminate Online Reviews ### 1. Luminate Online - more than it seems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Blackbaud Luminate Online?** I like that it's not just a system. It's many modules that can work together and / or independantly. **What do you dislike about Blackbaud Luminate Online?** I dont like the lenght of time Blackbaud takes when you find an issue or oversight and they as for you to submit to the Ideas Portal for voting. **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** Donor database and duplications. ### 2. Challenging to learn but gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Blackbaud Luminate Online?** I like the email platform the best, especially that you can create a bank of emails and save them as drafts that you can modify. We run email campaigns that we schedule out ahead of time and the turnover is easy year over year when we can go back to old drafts, make copies and modify using new branding, dates, etc. It would be nice to be able to modify multiple messages at once if that feature doesn't already exist. **What do you dislike about Blackbaud Luminate Online?** The donation entry system is complicated and confusing, possibly just because the relationship between Luminate and our other constituent services can be complicated. **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** Using more tedious systems for mass communication like outlook takes much more time and we have realized that using a more uniform branding made possible through email campaign templates allows us to get better rates of opening, action and response. The reports are also changing how we set goals. ### 3. Its more than my expectations. **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad U. | Tradings , Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Blackbaud Luminate Online?** I liked its Fundraising Features more satisfied and have not more trouble in searching inviting for fund raising in. It enhanced the capacity ,capacity of all staff related to marketing ,communication, web searching. **What do you dislike about Blackbaud Luminate Online?** there are a improvement corner always empty i dint think so many dislikes in this feature but improvement always needed in any software that helps a product to compete in market and a supporting staff should be always there **Recommendations to others considering Blackbaud Luminate Online:** I advise to newbies you should use this software it is more efficient then other competitors by functions price, and support also.But mind it there is always a improvement ahead. **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** Managing my credentials ,email handling , fund raising.It helps to increase you operations world wide. ### 4. Use this product everyday- love it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Blackbaud Luminate Online?** Very versatile- website editing and donor database **What do you dislike about Blackbaud Luminate Online?** Often difficult to not make duplicate accounts- merge feature is not user friendly **Recommendations to others considering Blackbaud Luminate Online:** It's easier to use and more robust than many competitors **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** It is our donor database as well as website and fundraising (donation) software ### 5. Luminate Online a hidden gem **Rating:** 4.5/5.0 stars **Reviewed by:** Sherry K. | Grants Writer, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Blackbaud Luminate Online?** I love the analytics, such as rating clients by engagement factors. I also love the seamless integration of email and donation forms and the website. **What do you dislike about Blackbaud Luminate Online?** Query and reporting are not as comprehensive as I would prefer. **Recommendations to others considering Blackbaud Luminate Online:** An org must have a dedicated (or at least part time) administrator who can make the most of the robust tools available in LO. Ideally you will also upgrade to LCRM. **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** Ongoing communications with stakeholders. Analytics as far as general engagement. Customization of communications to targeted audiences. ### 6. Why Luminate is a great system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Blackbaud Luminate Online?** I am currently interning and have found that convio’s luminate system has a great training program which has really helped me learn a lot and be able to work with my team to create a strong media presence. **What do you dislike about Blackbaud Luminate Online?** The training sessions are pretty lengthy. **Recommendations to others considering Blackbaud Luminate Online:** This service is really beneficial! **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** It helps us communicate internally and externally ### 7. Love this program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Blackbaud Luminate Online?** What don’t I love about this program. It allows our participants to register for our event, gives them a platform to raise funds on, i an able to send out mass emails to different groups, and pull reports! **What do you dislike about Blackbaud Luminate Online?** There is nothing that I don’t like about this program. **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** We are giving a participants a way to take charge of their fundraising! It also gives us managers a way to manage what our participants are doing and the funds they are raising! ### 8. Really easy to use and organized layout **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian C. | Legal Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Blackbaud Luminate Online?** Setting up and managing accounts is simple but also entering donations is easy too **What do you dislike about Blackbaud Luminate Online?** The finance part of it can be a little tricky **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** Managing teams and donations ### 9. Love this software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Blackbaud Luminate Online?** Love this software! We use convio software for all of our events. I love that it is so easy for us to track our events progress, email participants, and run reports! **What do you dislike about Blackbaud Luminate Online?** There isn’t anything that I dislike! We utilize this software everyday at work! **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** We solved the problem of running numbers in a timely manner, as well as being able to email all of our participants and past participants at once! ### 10. Convio Luminate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Blackbaud Luminate Online?** Convio Luminate is very user friendly. It is a great platform for constituent/participant management, event website, reporting, etc. **What do you dislike about Blackbaud Luminate Online?** There is nothing I dislike about Convio Luminate. **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** We are solving issues with running reports of participants from our events. Keeping track year over year. ### 11. Worth the resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Blackbaud Luminate Online?** Luminate offers a one stop shop for constituent management and engagement. **What do you dislike about Blackbaud Luminate Online?** Some of the tools require a bit of customization out of the box. **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** Single database to view all interactions, communicate with constituents and set up fundraisers. ### 12. One stop marketing solution **Rating:** 5.0/5.0 stars **Reviewed by:** Caitrin M. | Communications and Marketing Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2016 **What do you like best about Blackbaud Luminate Online?** After years of toiling through LyrisHQ, etc., the integrated features of Luminate make it easy for a one-person marketing department to seamlessly manage development and e-mail campaigns. **What do you dislike about Blackbaud Luminate Online?** I wish the dashboard were a little more intuitive at times. **Recommendations to others considering Blackbaud Luminate Online:** Luminate offers helpful applications to fully staffed marketing departments and small non-profit staff alike. Because it's a Blackbaud product, it's incredibly helpful for e-commerce use, and the e-mail/form campaigns are easy to develop and use. Just a pro-tip for those less accustomed to such intensive software: do make sure to complete each of the form/campaign trainings - it's more user friendly if you have a level of comfort with more technical platforms (e.g., the polar opposite of something like, say, Constant Contact, which relies strictly on visual editors). **What problems is Blackbaud Luminate Online solving and how is that benefiting you?** We're better able to segment our campaigns, both fundraising and e-mail, on one singular platform. ## Blackbaud Luminate Online Discussions - [What is Blackbaud Luminate Online used for?](https://www.g2.com/discussions/what-is-blackbaud-luminate-online-used-for) - [What is blackbaud used for?](https://www.g2.com/discussions/blackbaud-luminate-online-what-is-blackbaud-used-for) - [Is Raiser's Edge a CRM database?](https://www.g2.com/discussions/blackbaud-luminate-online-is-raiser-s-edge-a-crm-database) - [What is luminate CRM?](https://www.g2.com/discussions/what-is-luminate-crm) - [What is blackbaud luminate?](https://www.g2.com/discussions/what-is-blackbaud-luminate) - [View Blackbaud Luminate Online pricing details and edition comparison](https://www.g2.com/products/blackbaud-luminate-online/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A18%3A39+-0500&secure%5Bsession_id%5D=8ea59822-029f-45e8-9adc-01e511a5a598&secure%5Btoken%5D=9ea12f703f6b7bada34c76071e3bc0906a471221a8a674c46640d9d0f7ffa57a&format=llm_user) ## Blackbaud Luminate Online Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Administration** - Reporting & Statistics - Interaction Tracking - Automation - Donor Profiles - Contribution Tracking - Goal Setting/Tracking **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities - Registration Management - Event Management - Auction Management - Pledge Management - Forms Management - Donor Management - Alumni Management - Volunteer Management - Gift Matching Management - Grant Management - Membership Management - Website Management - Receipt Management - Contact Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Marketing** - Email Marketing - Direct Mail Tools **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Additional Functionality** - Mobile Giving - Accounting Integration - Online Forms - Dashboard - Recurring Giving - Customizable Reports - Mobile Access - AI Copilot - Customizable Branding - Donor Discovery - Generative AI - Event Scheduling - Alerts/Notifications - Email Reminders - Credit Card Processing - CRM - Electronic Payments - ACH Payment Processing - Social Media Integration - Campaign Analytics - Access Controls/Permissions - Customizable Fields - Customizable Forms - Third-Party Integrations - API - For Nonprofits - Payment Processing - Data Import/Export **Reporting & Analytics** - Reporting - Dashboards - Summary Reports - Customizable Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms ## Top Blackbaud Luminate Online Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (563 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (435 reviews)