--- title: Blackbaud Luminate Online Reviews meta\_title: 'Blackbaud Luminate Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Blackbaud Luminate Online works for a business like yours. aggregate\_rating: rating\_value: 3.1 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Luminate Online Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Blackbaud Luminate Online but has limited features. Are you part of the Blackbaud Luminate Online team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission. * * * Seller [Blackbaud](https://www.g2.com/sellers/blackbaud) Discussions [Blackbaud Luminate Online Community](https://www.g2.com/products/blackbaud-luminate-online/discuss) Solution Type All-in-One Overview by Kaney Steele Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) ## Top-Rated Alternatives [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![DonorPerfect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DonorPerfect") DonorPerfect 4.4/5(566) ](https://www.g2.com/products/donorperfect/reviews) [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/blackbaud-luminate-online/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") UC Verified User in Civic & Social Organization Small-Business (50 or fewer emp.) 2/15/2016 "Dated software, but integrates well with Raiser's Edge" 3/5 What do you like best about Blackbaud Luminate Online? Luminate integrates well with Raiser's Edge and when configured properly, it will synchronize well. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Luminate is billed as a platform that is extensible, however, nearly every customization requires expensive consultants to configure. Donation forms beyond the basic templates require custom work and additional features like peer-to-peer fundraising require the TeamRaiser module at an extra fee. Integration of Paypal will also require additional setup fees. Overall, the platform is clunky and aside from its integration from Raiser's Edge, there are many other platforms that offer similar or more functionality at comparable prices. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Read the fine print and make sure that it is clear what is going to require additional customization to get things to look the way you want. Consider that there are platforms that will allow you to go on month-to-month contracts on the strength of their platform rather than locking you into a multi-year contract. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Luminate allows donations to be processed and the data to be synchronized with Raiser's Edge. When it finally got working, it works well most of the time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Catie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catie B.") CB Catie B. Annual Giving Manager Museums and Institutions Mid-Market (51-1000 emp.) 1/14/2016 "Glitchy email marketing platform with disappointing support" 1/5 What do you like best about Blackbaud Luminate Online? Solid reporting function on email performance. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? The interface was incredibly glitchy for us, frequently freezing, kicking account users out, and not saving new content. I would often have to resort to making edits via HTML because the front-end platform was unresponsive to attempts to make style and formatting changes. Web forms were also cumbersome to edit. Convio's customer support was unhelpful if not entirely unavailable - which is unacceptable considering the price we were paying. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Look at other options if your primary use is going to be e-communications and web forms. The system is clunky and time-consuming to use, and you can get a better product for less money - such as MailChimp or Constant Contact, I cannot speak to the software's other functions. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Convio was used for email campaigns across a number of departments - primarily marketing, development, and membership. It also hosted a variety of web forms, including online giving pages. It allowed us to communicate with a variety of audiences, but at the cost of an inordinate amount of staff time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 6/3/2015 "Limited ecommerce capability" 1/5 What do you like best about Blackbaud Luminate Online? Somewhat intuitive to use - reports easy to run Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Very limited eccomerce and apparently going away Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Ecommerce fulfillment Review collected by and hosted on G2.com. Show More 6/4/2015 Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 10/14/2014 "Dated CRM/CMS but strong platform for Scale" 3/5 What do you like best about Blackbaud Luminate Online? I like that this CRM/CMS system allows for cross-reporting. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? I don't the the GUI for this product, it is not intuitive. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? I am solving how many problems for digital marketers, namely how digital engagement is managed and created. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") EN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 11/19/2013 "Experienced Convio User" 1.5/5 What do you like best about Blackbaud Luminate Online? The integration with the email marketing and the CMS platform is useful for populating content and timely updates. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? The look and feel of email templates, click-through reporting, and ability to integrate with other systems is dated and often cumbersome. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? It allows us to connect with segmented markets, but inputting lists is difficult. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Blackbaud Luminate Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Blackbaud Luminate Online ](https://www.g2.com/products/blackbaud-luminate-online/discussions/new) GU Guest User What is Blackbaud Luminate Online used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-blackbaud-luminate-online-used-for) [ View all Discussions ](https://www.g2.com/products/blackbaud-luminate-online/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) Blackbaud Luminate Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-raiser-s-edge-nxt) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38bb83e5f2ed81b8ec4462d274ff04fd/blackbaud-online-express.jpg "Product Avatar Image") Blackbaud Online Express 3.4/5(27) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-online-express) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-teamraiser.png "Product Avatar Image") TeamRaiser 3/5(22) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-teamraiser) ##### Categories on G2 [Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising) ##### Explore More [Best customer success platform for growing software companies](https://www.g2.com/discussions/best-customer-success-platform-for-growing-software-companies)[Wiz vs Orca Security for a security team evaluating cloud workload protection that wants full coverage without deploying agents on every workload?](https://www.g2.com/discussions/wiz-vs-orca-security-for-a-security-team-evaluating-cloud-workload-protection-that-wants-full-coverage-without-deploying-agents-on-every-workload%20)[What are some enterprise information archiving platforms supporting seamless capture from Teams, email, and social media?](https://www.g2.com/discussions/what-are-some-enterprise-information-archiving-platforms-supporting-seamless-capture-from-teams-email-and-social-media%20) [Most recommended audit software for service industry](https://www.g2.com/discussions/what-s-the-most-recommended-audit-software-for-service-industry)[digital asset management platforms](https://www.g2.com/discussions/digital-asset-management-platforms-what-s-your-favorite)[Pros and Cons Details](https://www.g2.com/products/blackbaud-luminate-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)