--- title: Blackbaud Luminate Online Reviews meta\_title: 'Blackbaud Luminate Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Blackbaud Luminate Online works for a business like yours. aggregate\_rating: rating\_value: 3.1 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Luminate Online Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Blackbaud Luminate Online but has limited features. Are you part of the Blackbaud Luminate Online team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission. * * * Seller [Blackbaud](https://www.g2.com/sellers/blackbaud) Discussions [Blackbaud Luminate Online Community](https://www.g2.com/products/blackbaud-luminate-online/discuss) Solution Type All-in-One Overview by Kaney Steele Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) ## Top-Rated Alternatives [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![DonorPerfect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DonorPerfect") DonorPerfect 4.4/5(566) ](https://www.g2.com/products/donorperfect/reviews) [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/blackbaud-luminate-online/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Vivian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivian C.") VC Vivian C. Legal Assistant Hospital & Health Care Enterprise (\> 1000 emp.) 1/9/2018 "Really easy to use and organized layout" 5/5 What do you like best about Blackbaud Luminate Online? Setting up and managing accounts is simple but also entering donations is easy too Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? The finance part of it can be a little tricky Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Managing teams and donations Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") AR Verified User in Religious Institutions Mid-Market (51-1000 emp.) 5/9/2017 "Powerful but not easy to use" 3/5 What do you like best about Blackbaud Luminate Online? The ability to integrate all of our online fundaring, user database / constituent profiles, and email marketing makes for a very powerful tool. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? While the tool is very robust and powerful it is also not user friendly and in some areas has a steep learning curve. The admin interface is clunky and very dated. Many tasks require a technical expertise beyond that of a typical user and thus may require you to frequently need outside cosultants. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: If you are going to use Luminate, I would definitely recommend that you partner with a vendor rather than attempt to do everything in-house. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We use Luminate for all of our online fundraising as well as email marketing across our organization. The ability to target and automate emails based on user actions / data is a fantastic, but often feels like setup and maintenance takes longer than it needs to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 12/18/2017 "Convio Luminate Event Manager" 3.5/5 What do you like best about Blackbaud Luminate Online? I like the variety of reports available, and the data they provide. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? really old interface and issues running reports sometimes Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Managing event constituents - great to edit their profiles, passwords and details in real time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 10/24/2017 "Luminate can be frustrating " 2/5 What do you like best about Blackbaud Luminate Online? Ability to manage content across events or donor groups. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Some features are frustrating when working with large audience groups. It is time consuming to add so many groups one at at time instead of creating a saved group made up of existing groups. This hierarchy feature is also missing on the company page set up. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Online content and emails Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") EN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/17/2017 "The CRM Everyone Loves to Hate" 2/5 What do you like best about Blackbaud Luminate Online? Powerful, many features. Very deep product. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Very expensive. Hard to work with. Inconsistency across platform, some modules are vastly inferior to others. Email module pales by comparison to products like Mail Chimp. Peer-to-peer very hard to implement. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Look at alternatives! There are many. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Integrate fundraising, advocacy, email and peer-2-peer. Compared to what we had before (4 separate products), it's an improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/31/2018 "Works just fine" 4/5 What do you like best about Blackbaud Luminate Online? Easy to use, and with little training can seek out data you need easily. Very user friendly. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Limited availability to compare YOY data Not CRM friendly. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We use the data to drive our behaviors, we've benefitted from having real time data to help drive our work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 12/5/2017 "Love this software!" 5/5 What do you like best about Blackbaud Luminate Online? Love this software! We use convio software for all of our events. I love that it is so easy for us to track our events progress, email participants, and run reports! Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? There isn’t anything that I dislike! We utilize this software everyday at work! Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We solved the problem of running numbers in a timely manner, as well as being able to email all of our participants and past participants at once! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/20/2017 "Convio Luminate Review" 5/5 What do you like best about Blackbaud Luminate Online? Convio Luminate is very user friendly. It is a great platform for constituent/participant management, event website, reporting, etc. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? There is nothing I dislike about Convio Luminate. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We are solving issues with running reports of participants from our events. Keeping track year over year. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") CN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/17/2017 "Worth the resources" 5/5 What do you like best about Blackbaud Luminate Online? Luminate offers a one stop shop for constituent management and engagement. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Some of the tools require a bit of customization out of the box. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Single database to view all interactions, communicate with constituents and set up fundraisers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kunal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kunal S.") KS Kunal S. CRM Director Small-Business (50 or fewer emp.) 10/11/2017 "Good strong tool" 4/5 What do you like best about Blackbaud Luminate Online? It's easy to read and understand the records and the information in them. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? The reporting tool is not as advanced. Also, needs too many clicks to get the result. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Keeping in touch with the client base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Blackbaud Luminate Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Blackbaud Luminate Online ](https://www.g2.com/products/blackbaud-luminate-online/discussions/new) GU Guest User What is Blackbaud Luminate Online used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-blackbaud-luminate-online-used-for) [ View all Discussions ](https://www.g2.com/products/blackbaud-luminate-online/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) Blackbaud Luminate Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-raiser-s-edge-nxt) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38bb83e5f2ed81b8ec4462d274ff04fd/blackbaud-online-express.jpg "Product Avatar Image") Blackbaud Online Express 3.4/5(27) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-online-express) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-teamraiser.png "Product Avatar Image") TeamRaiser 3/5(22) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-teamraiser) ##### Categories on G2 [Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising) ##### Explore More [Best customer success platform for growing software companies](https://www.g2.com/discussions/best-customer-success-platform-for-growing-software-companies)[Wiz vs Orca Security for a security team evaluating cloud workload protection that wants full coverage without deploying agents on every workload?](https://www.g2.com/discussions/wiz-vs-orca-security-for-a-security-team-evaluating-cloud-workload-protection-that-wants-full-coverage-without-deploying-agents-on-every-workload%20)[What are some enterprise information archiving platforms supporting seamless capture from Teams, email, and social media?](https://www.g2.com/discussions/what-are-some-enterprise-information-archiving-platforms-supporting-seamless-capture-from-teams-email-and-social-media%20) [Most recommended audit software for service industry](https://www.g2.com/discussions/what-s-the-most-recommended-audit-software-for-service-industry)[digital asset management platforms](https://www.g2.com/discussions/digital-asset-management-platforms-what-s-your-favorite)[Pros and Cons Details](https://www.g2.com/products/blackbaud-luminate-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)