--- title: Blackbaud Luminate Online Reviews meta\_title: 'Blackbaud Luminate Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Blackbaud Luminate Online works for a business like yours. aggregate\_rating: rating\_value: 3.1 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Luminate Online Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Blackbaud Luminate Online but has limited features. Are you part of the Blackbaud Luminate Online team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission. * * * Seller [Blackbaud](https://www.g2.com/sellers/blackbaud) Discussions [Blackbaud Luminate Online Community](https://www.g2.com/products/blackbaud-luminate-online/discuss) Solution Type All-in-One Overview by Kaney Steele Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) ## Top-Rated Alternatives [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![DonorPerfect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DonorPerfect") DonorPerfect 4.4/5(566) ](https://www.g2.com/products/donorperfect/reviews) [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/blackbaud-luminate-online/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") UI Verified User in Individual & Family Services Mid-Market (51-1000 emp.) 12/7/2017 "Development Associate" 3.5/5 What do you like best about Blackbaud Luminate Online? Ease of access to donor information, giving history, ease of reporting Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Editing emails should be easier and more user friendly Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Benefits include the appearance of the email campaign - much cleaner than other email services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 5/23/2017 "Does a lot but has some big issues" 2.5/5 What do you like best about Blackbaud Luminate Online? I like that you can create surveys, send emails, create reports, process and track online donations, track event attendance, and integrate with Raiser's Edge. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? there are a lot of functionality and flexibility limitations that are a problem with the system - the surveys don't allow for dynamic results (showing how many people chose a given answer or unique results per person), the WYSIWYG editor for email does not always function correctly, layout options are limited, text for events is limited and not always clear Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Be prepared because customer service can be slow to respond and there are a lot of things that cost extra in order to customize it the way you need it. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? event sign ups and tracking, online marketing and fundraising, online donation processing, integration with Raiser's Edge Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Edwin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edwin B.") EB Edwin B. Email Production Specialist Non-Profit Organization Management Enterprise (\> 1000 emp.) 1/17/2017 "Integration and Ease of Use" 3.5/5 What do you like best about Blackbaud Luminate Online? The thing that I like best about Luminate Online is that it integrates well with our eCRM so that we're able to personalize and provide conditional content across channels based on constituent information. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? I dislike that, at times, the system can run slowly when running reports, queries or building email lists. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Definitely an easy system to jump in and get started using. Provided tutorials and knowledgebase posts can help further understanding of the system and its capabilities. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? I'm raising un-restricted revenue through donations via the email channel. Because Luminate Online syncs with our eCRM, I'm able to use previous giving history to make more compelling donation asks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Caitrin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caitrin M.") CM Caitrin M. Communications and Marketing Director Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/24/2016 "One stop marketing solution" 5/5 What do you like best about Blackbaud Luminate Online? After years of toiling through LyrisHQ, etc., the integrated features of Luminate make it easy for a one-person marketing department to seamlessly manage development and e-mail campaigns. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? I wish the dashboard were a little more intuitive at times. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Luminate offers helpful applications to fully staffed marketing departments and small non-profit staff alike. Because it's a Blackbaud product, it's incredibly helpful for e-commerce use, and the e-mail/form campaigns are easy to develop and use. Just a pro-tip for those less accustomed to such intensive software: do make sure to complete each of the form/campaign trainings - it's more user friendly if you have a level of comfort with more technical platforms (e.g., the polar opposite of something like, say, Constant Contact, which relies strictly on visual editors). Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We're better able to segment our campaigns, both fundraising and e-mail, on one singular platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 7/27/2017 "Convio Luminate" 4/5 What do you like best about Blackbaud Luminate Online? personalized messaging to constituents about fundraising for an svent Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? The ability to add flash into emails like embedded videos or graphics that can change Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Customized and segmented messaging to participants to increase online fundraising for events Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 11/17/2016 "Pretty User Friendly Software" 3.5/5 What do you like best about Blackbaud Luminate Online? I like that it's pretty user friendly. I used Listrak in the past which was not user friendly at all. I've only been using LO for 7 months and I am often able to figure out anything that I need to accomplish. My manager was pretty impressed when I was able to pull reports and refund transactions without needing to be trained on it. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? I've tried to use "Help" links on occasion and pretty much all of them are broken. My biggest gripe is the "Send" button. It's very scary to hit "Send" when you are planning on scheduling. When I set up emails, I select the time and date I want them to go, but if I'm going to run an A/B split, it deletes that time and changes it to "immediate". One time I accidentally sent one immediate when I first started. Talk about stress! Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: User friendly and great support. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Just always testing what we can do to increase opens and click-thrus. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/20/2016 "Review of Luminate Online" 4/5 What do you like best about Blackbaud Luminate Online? The fundraising emails we send out via Luminate Online look great. Updating donor information and pulling simple email/fundraising queries is simple and straightforward. I'm a big fan of the Raiser's Edge/Luminate Online integration plugin (for the most part). Since my organization sends out emails for a variety of purposes not limited to fundraising, it's very useful for all those emails to be able to come from one place -- useful both logistically and for branding consistency purposes. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Luminate Online as a whole is not intuitive at all. Building and exporting reports is needlessly difficult. Email coding isn't straight CSS but has some kind of special coding (as I understand it), when having it be straight CSS would make coding troubleshooting a lot easier. I wish there was a way to conduct duplicate management both in Luminate Online AND through the Raiser's Edge/Luminate Online integration plugin. I'm not entirely sure why Luminate Online has its own support portal when Blackbaud support is much better. Not to mention: why is it still called Convio support? Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Prioritize training, because you will need a lot of it. Learning some CSS is helpful. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We have been using Luminate Online since before I started at this organization, so I am unsure what was solved specifically through this product. That being said, I doubt that whatever we used before was as easy to integrate with our CRM (The Raiser's Edge) and as easy for every one of our departments to use for their own purposes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/18/2016 "Great tool but training is essential " 3.5/5 What do you like best about Blackbaud Luminate Online? I love how luminate online can link your donor info to email campaigns and website content. It's a really great way to segment your supporters and really target your email blasts based on their choices. I also love the autologin feature. It makes donating to your cause a much faster process for them. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? I dislike that there aren't more tutorials that show you how to do more of the advanced stuff. You can take classes from blackbaud but they are pricy. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Consider investing in training for the individual that will be running it. It's a great tool if you know how to use it. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We just made our virtual food drive responsive. We worked with a 3rd party blackbaud vendor to get this accomplished using luminate online's teamraiser tool It looks so much cleaner and easy to navigate. We are hoping this will help us raise more money this year via our online virtual food drive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/17/2017 "not my favorite" 1.5/5 What do you like best about Blackbaud Luminate Online? I think this software appeals to a large variety of needs. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? It's so accommodating that it's overwhelming for my organizations back end users/needs. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Take the webinars, use customer support. I do think this software will meet your needs but you need to understand it first. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We do love the variety it allows but figuring out the settings to give us our best outcome has been difficult. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 2/21/2017 "Can process a lot a data at once" 3/5 What do you like best about Blackbaud Luminate Online? It is online and easy to process, you can process lots of donation at the same time. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? It does not always process all gifts without reason or cause. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Database management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Blackbaud Luminate Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Blackbaud Luminate Online ](https://www.g2.com/products/blackbaud-luminate-online/discussions/new) GU Guest User What is Blackbaud Luminate Online used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-blackbaud-luminate-online-used-for) [ View all Discussions ](https://www.g2.com/products/blackbaud-luminate-online/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) Blackbaud Luminate Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-raiser-s-edge-nxt) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38bb83e5f2ed81b8ec4462d274ff04fd/blackbaud-online-express.jpg "Product Avatar Image") Blackbaud Online Express 3.4/5(27) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-online-express) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-teamraiser.png "Product Avatar Image") TeamRaiser 3/5(22) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-teamraiser) ##### Categories on G2 [Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising) ##### Explore More [Best customer success platform for growing software companies](https://www.g2.com/discussions/best-customer-success-platform-for-growing-software-companies)[Wiz vs Orca Security for a security team evaluating cloud workload protection that wants full coverage without deploying agents on every workload?](https://www.g2.com/discussions/wiz-vs-orca-security-for-a-security-team-evaluating-cloud-workload-protection-that-wants-full-coverage-without-deploying-agents-on-every-workload%20)[What are some enterprise information archiving platforms supporting seamless capture from Teams, email, and social media?](https://www.g2.com/discussions/what-are-some-enterprise-information-archiving-platforms-supporting-seamless-capture-from-teams-email-and-social-media%20) [Most recommended audit software for service industry](https://www.g2.com/discussions/what-s-the-most-recommended-audit-software-for-service-industry)[digital asset management platforms](https://www.g2.com/discussions/digital-asset-management-platforms-what-s-your-favorite)[Pros and Cons Details](https://www.g2.com/products/blackbaud-luminate-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)