--- title: Blackbaud Luminate Online Reviews meta\_title: 'Blackbaud Luminate Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Blackbaud Luminate Online works for a business like yours. aggregate\_rating: rating\_value: 3.1 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Luminate Online Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Blackbaud Luminate Online but has limited features. Are you part of the Blackbaud Luminate Online team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission. * * * Seller [Blackbaud](https://www.g2.com/sellers/blackbaud) Discussions [Blackbaud Luminate Online Community](https://www.g2.com/products/blackbaud-luminate-online/discuss) Solution Type All-in-One Overview by Kaney Steele Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) ## Top-Rated Alternatives [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![DonorPerfect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DonorPerfect") DonorPerfect 4.4/5(566) ](https://www.g2.com/products/donorperfect/reviews) [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/blackbaud-luminate-online/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 6/10/2016 "Luminate online for collecting donations" 4/5 What do you like best about Blackbaud Luminate Online? Easy to create new donation forms and copy old ones. The responsive layouts are a great functionality that work well with our website to create a good user experience . Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Fixing problems seems to take a while and involve several layers of people. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Fundraising through online donation pages, ticketing for events, development of eCards, survey building and story capturing. Review collected by and hosted on G2.com. Show More 10/19/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 12/17/2019 "Great for housing email drafts and stacks well with other softwares" 3.5/5 What do you like best about Blackbaud Luminate Online? Luminate, specifically Convio, has done a great job updating its product visually. Easy to edit/update front end website for events/campaigns. Great that you can create a bunch of email templates and save them for later/right time of year. Such a great tool to showcase fundraising! Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? While I love that you can fill it up with email templates and categories. It isn't the most user-friendly for creating an actual email template. Many times the user of the back-end is an event manager that needs to communicate or make consistent back-end updates. It can be a bit time consuming! Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: Take your time learning the ins and outs of customization and you will be able to take full advantage! Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Mass communication either through emailing or making front-end website updates. Review collected by and hosted on G2.com. Show More 1/7/2021 Validated ReviewerSource: Organic ![Lindsay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay R.") LR Lindsay R. Vice President & Co-Founder Mid-Market (51-1000 emp.) 4/21/2020 "Luminate Online is user friendly" 3/5 What do you like best about Blackbaud Luminate Online? Luminate is easy to use and is great for our friend-raising events, email hosting, etc. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? I don't dislike anything so far that I've encountered using Luminate Online. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: No recommendations at this time. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? We use Luminate for email hosting to event participants, friend-raising fundraising events. It's very streamlined for our constituents and users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/23/2019 "Challenging to learn but gets the job done " 4.5/5 What do you like best about Blackbaud Luminate Online? I like the email platform the best, especially that you can create a bank of emails and save them as drafts that you can modify. We run email campaigns that we schedule out ahead of time and the turnover is easy year over year when we can go back to old drafts, make copies and modify using new branding, dates, etc. It would be nice to be able to modify multiple messages at once if that feature doesn't already exist. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? The donation entry system is complicated and confusing, possibly just because the relationship between Luminate and our other constituent services can be complicated. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Using more tedious systems for mass communication like outlook takes much more time and we have realized that using a more uniform branding made possible through email campaign templates allows us to get better rates of opening, action and response. The reports are also changing how we set goals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Muhammad U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad U.") MU Muhammad U. Tradings Small-Business (50 or fewer emp.) 5/7/2019 "Its more than my expectations. " 4.5/5 What do you like best about Blackbaud Luminate Online? I liked its Fundraising Features more satisfied and have not more trouble in searching inviting for fund raising in. It enhanced the capacity ,capacity of all staff related to marketing ,communication, web searching. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? there are a improvement corner always empty i dint think so many dislikes in this feature but improvement always needed in any software that helps a product to compete in market and a supporting staff should be always there Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: I advise to newbies you should use this software it is more efficient then other competitors by functions price, and support also.But mind it there is always a improvement ahead. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Managing my credentials ,email handling , fund raising.It helps to increase you operations world wide. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 2/18/2019 "Challenges increased as BB stopped upgrading and maintaining Luminate Online product" 3/5 What do you like best about Blackbaud Luminate Online? Consolidation of critical onlineFR functions, under Luminate Online umbrella. Chat support/case assignment system so much better now. Also, integration with BB database of record is a well oiled system. would require resources and time if ever migrated. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? huge issue is that default products are not mobile responsive out of the box. forces customers to go third party developer for building it on top of LO. complicates any user issue after that. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? does not solve business problem, as much as fills role for function of basic online FR products like email, donations, some auto-responder automation for trigger emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/23/2019 "Use this product everyday- love it " 4.5/5 What do you like best about Blackbaud Luminate Online? Very versatile- website editing and donor database Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Often difficult to not make duplicate accounts- merge feature is not user friendly Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: It's easier to use and more robust than many competitors Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? It is our donor database as well as website and fundraising (donation) software Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sherry K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sherry K.") SK Sherry K. Grants Writer Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/29/2018 "Luminate Online a hidden gem" 4.5/5 What do you like best about Blackbaud Luminate Online? I love the analytics, such as rating clients by engagement factors. I also love the seamless integration of email and donation forms and the website. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? Query and reporting are not as comprehensive as I would prefer. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: An org must have a dedicated (or at least part time) administrator who can make the most of the robust tools available in LO. Ideally you will also upgrade to LCRM. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Ongoing communications with stakeholders. Analytics as far as general engagement. Customization of communications to targeted audiences. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RP Rebecca P. Mid-Market (51-1000 emp.) 7/26/2018 "used daily " 3.5/5 What do you like best about Blackbaud Luminate Online? nice looking interface, fairly user friendly after some basic training. great report capabilities. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? sometimes the mass-email function can be a little difficult to manage... so many steps to complete. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Luminate Online: take as many trainings as possible to get the most from this product Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? I use this for both constituent database management, as well as special events management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Philanthropy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Philanthropy") AP Verified User in Philanthropy Mid-Market (51-1000 emp.) 6/18/2018 "Almost Seamless Word Pasting - time efficient and user intuitive " 4/5 What do you like best about Blackbaud Luminate Online? The product required minimal manipulation in html after copying and pasting word doc text (or email text) into the luminate system. Great way to organize multiple campaigns and distribution lists. Easy to added additional recipients to a campaign or a specific email. Emails can be sent to additional distribution lists based on set criteria within the crm function of the platform. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Luminate Online? From time to time when copying and pasting material into the email template not all formatting would transfer over - including text color, font, and font size. Typically an email would require 1-2 additional proof edits to fix the formatting. Review collected by and hosted on G2.com. What problems is Blackbaud Luminate Online solving and how is that benefiting you? Luminate allows for emails to be sent to a larger distribution list in a designed template and keeps track of basic analytics - great way to clear distribution lists and ensure that the right people are receiving the right message for their specific needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Blackbaud Luminate Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Blackbaud Luminate Online ](https://www.g2.com/products/blackbaud-luminate-online/discussions/new) GU Guest User What is Blackbaud Luminate Online used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-blackbaud-luminate-online-used-for) [ View all Discussions ](https://www.g2.com/products/blackbaud-luminate-online/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/blackbaud-luminate-online/pricing) Blackbaud Luminate Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-raiser-s-edge-nxt) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38bb83e5f2ed81b8ec4462d274ff04fd/blackbaud-online-express.jpg "Product Avatar Image") Blackbaud Online Express 3.4/5(27) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-online-express) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-teamraiser.png "Product Avatar Image") TeamRaiser 3/5(22) [ Compare Now ](https://www.g2.com/compare/blackbaud-luminate-online-vs-blackbaud-teamraiser) ##### Categories on G2 [Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising) ##### Explore More [Which AEM tools scale without proportional increases to IT team size or complexity as device counts grow?](https://www.g2.com/discussions/which-aem-tools-scale-without-proportional-increases-to-it-team-size-or-complexity-as-device-counts-grow)[What's the best employee identity theft protection software for a 50-person company?](https://www.g2.com/discussions/what-s-the-best-employee-identity-theft-protection-software-for-a-50-person-company)[What exit interview management tools have the most intuitive design for increasing response rates compared to traditional form-based surveys?](https://www.g2.com/discussions/what-exit-interview-management-tools-have-the-most-intuitive-design-for-increasing-response-rates-compared-to-traditional-form-based-surveys) [Which brand protection software is the most reliable for monitoring counterfeits online and getting listings removed before they cause real brand damage?](https://www.g2.com/discussions/which-brand-protection-software-is-the-most-reliable-for-monitoring-counterfeits-online-and-getting-listings-removed-before-they-cause-real-brand-damage)[Which sales gamification tools are the most customizable for a complex enterprise sales org with multiple product lines and different comp structures across teams?](https://www.g2.com/discussions/which-sales-gamification-tools-are-the-most-customizable-for-a-complex-enterprise-sales-org-with-multiple-product-lines-and-different-comp-structures-across-teams)[Pros and Cons Details](https://www.g2.com/products/blackbaud-luminate-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)