--- title: Lucidya - Social Media Analytics Reviews meta\_title: 'Lucidya - Social Media Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 117 reviews by the users' company size, role or industry to find out how Lucidya - Social Media Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 117 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Lucidya - Social Media Analytics Reviews & Product Details Visit Website Lucidya Social Listening is an AI-native social intelligence platform that helps enterprises detect reputation risks, understand audience sentiment, track competitors, and measure campaign response across major social platforms. Teams can monitor conversations about brands, products, campaigns, executives, competitors, and custom topics from one workspace. Real-time sentiment, topic, trend, influencer, and share-of-voice analysis shows how public perception is changing, which issues are gaining attention, and where risks or opportunities may be emerging. Built for MENA markets, Lucidya uses proprietary Arabic language models trained on millions of multilingual conversations. It interprets 17 regional Arabic dialects and delivers 92% sentiment accuracy across English and Arabic, helping teams capture local perspectives and compare sentiment and topics across markets without translation-based accuracy loss. Key features include: 1- Keyword and mention M\monitoring: Track conversations about brands, products, campaigns, executives, competitors, hashtags, and custom keywords in real time. 2- Cross-channel social monitoring: Monitor public conversations across X, Facebook, Instagram, YouTube, and Snapchat from one workspace. - Sentiment & Arabic dialect analysis: Classify positive, negative, and neutral sentiment and understand how audiences express opinions across regional Arabic dialects. 3- Real-time alerts: Detect unusual mention spikes and sentiment shifts so teams can investigate emerging issues before they create wider reputational risk. 4- Trend & topic analysis: Identify recurring complaints, unmet needs, emerging topics, and shifts in audience interest to inform product, service, campaign, and communication decisions. 5- Competitor & share-of-voice intelligence: Compare sentiment, conversation trends, audience response, and campaign performance to identify competitor strengths, emerging threats, and opportunities to differentiate. 6- Influencer and campaign analysis: Identify the voices driving reach and sentiment, assess potential partnerships, and measure how audiences respond to campaigns, launches, and messaging. Luci AI Copilot, dashboards and reporting: Use AI-generated summaries, contextual explanations, recommended actions, ready-to-use dashboards, alerts, and recurring reports to reduce manual analysis and determine the next step. Within Lucidya’s Agentic CX platform, Social Listening powers the Sense layer by turning public conversations into customer and market intelligence that can inform the next decision or action. Lucidya supports public social listening across X, Facebook, Instagram, YouTube, and Snapchat, with owned-account analytics across X, Facebook, Instagram, LinkedIn, and TikTok. * * * Product Website Lucidya - Social Media Analytics Seller [Lucidya](https://www.g2.com/sellers/lucidya) Discussions [Lucidya - Social Media Analytics Community](https://www.g2.com/products/lucidya-social-media-analytics/discuss) Languages Supported Arabic, German, English, French, Hindi, Russian, Turkish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) ## Lucidya - Social Media Analytics Integrations (12) What do users say about integrations? Verified by Lucidya - Social Media Analytics [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CAN Capital ](https://www.g2.com/products/can-capital/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Maps Platform ](https://www.g2.com/products/google-maps-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intercom Enterprises ](https://www.g2.com/products/intercom-enterprises/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linkedin Posts Generator ](https://www.g2.com/products/linkedin-posts-generator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TikTok Ads ](https://www.g2.com/products/tiktok-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twitter API ](https://www.g2.com/products/twitter-api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Dana A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana A.") DA Dana A. Manager, Brand Planning Enterprise (\> 1000 emp.) 4/10/2022 "Seems like a great platform to stay ahead and listen to customers" 5/5 What do you like best about Lucidya - Social Media Analytics? It's well tailored for Arab brands and audiences. The reporting feature is useful for sharing with external stakeholders. Spike alerts are also useful for staying on top of current conversations. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I hope that in the future LinkedIn listening is added to Lucidya to help with corporate communications. We also want to make sure our YouTube campaigns are relevant and drive brand loyalty. Review collected by and hosted on G2.com. Recommendations to others considering Lucidya - Social Media Analytics: It is a platform that is worth considering and works better for Arab brands. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Based on the demo, I would say the platform helps with choosing the right influencers, gaining insights on brand reputation and generating new ideas based on social listening. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MM mustafa m. Supply chain item master Enterprise (\> 1000 emp.) 4/17/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "A game-changer for Arabic brands" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I think the tool is capable of listening to all kinds of conversations that enable brands to really connect with their audience on a deeper level; Lucidya can analyze over 15 Arabic dialects and present all the metrics that a brand needs to develop a meaningful experience, especially for Arabic customers. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I don’t know that there’s anything specific that I dislike about the tool, but I can see it being more scalable and intuitive in the future for brands that are interested in Customer Experience Management (CXM) but already have an ecosystem in place. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Market research lead genartion Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/21/2022 "Lucidya review" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I like Lucidya because it provides social media analytics tools that gather and process Arabic data from conversations on social media, such as Twitter. And I think there aren't Arabic companies that have a huge amount of Arabic data like Lucidya. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I understand that Lucidya focuses on B2B but I would like to see some focus on the individual customer and improving the prices more. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Gathering and analyzing the customer's conversations and reviews on social media will provide a solid understanding of the customer behavior and this increase the performance of the service Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 6/21/2022 "I like the maturity of the tool’s capability to analyze Arabic Data in different forms and dialects." 5/5 What do you like best about Lucidya - Social Media Analytics? I like the maturity of the tool’s capability to analyze Arabic data in different forms and dialects. This is unique to Lucidya, as I’ve yet to see another brand make such an offering in the region. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? The ratio of the number of languages that the tool can listen to, to the number of languages it can analyze, seems a bit off. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? The tool can provide our brand the platform to get deep insights into our Arabic-speaking audience, specifically in terms of dialect distribution and other useful metrics of analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 6/21/2022 "Amazing listening and analytics tool" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I like that Lucidya can listen and analyze data in Arabic, especially in multiple dialects. This can benefit public sector organizations in the region and Arabic brands. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? No trace of locidya in social media , think it would be a good idea if you start to premote Lucidya via social media plat forms for example tiktok and snapchat Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I think that with Lucidya’s capabilities, brands have the chance to create more impactful experiences for their customers, especially in the Arab world. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rayan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rayan A.") RA Rayan A. Senior Associate - Client Services Small-Business (50 or fewer emp.) 3/28/2022 "All about insight-driven business decisions!" 5/5 What do you like best about Lucidya - Social Media Analytics? The automated reports help keep track of key industry events and developments. I like that they are customizable, versatile and exportable to Excel and PowerPoint. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Sometimes metrics do not reflect current social media interactions. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? The tool helps us connect with our target audience more effectively by providing real insights on our customer needs, in addition to their thoughts and feelings around our brand and our competitors. With Lucidya we can look deeper into traffic, sentiment and engagement trends, all in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Adham E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adham E.") AE Adham E. Marketing manager Mid-Market (51-1000 emp.) 2/19/2022 "Great experience with perfect application" 5/5 What do you like best about Lucidya - Social Media Analytics? Lucidya helped me to know what do my customers feel and think about my products And helped me to know what they like or don't Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I thinks ot's perfect application with competitive price Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I don't find any problems til now but i found alot of benefits like it can detect the customer language with the accent and it's something special in it Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") CF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 5/29/2022 "Completed a demo session with the marketing team" 4/5 What do you like best about Lucidya - Social Media Analytics? Impressive coverage of the Arabic language analysis, and a proven list of clients Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? No pre-existing analysis on my topic of research, all use cases had to be detailed from the start. Based on your existing list of clients, you should be able to create a default analysis per industry. One solution for all businesses is nice, but a dedicated tool for a targeted market is what im looking for. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Monitoring charter related to your product, in addition to assessing the lifetime of serten trend in the market Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Enterprise (\> 1000 emp.) 4/10/2022 "Review of Lucidya!" 4/5 What do you like best about Lucidya - Social Media Analytics? Software using Ai to track news and articles published online with keywords and across all social media as well. I plan on proposing it to the marketing team for using it at my organization. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Nothing yet. I am impressed with the fact that it is a brand grown in Saudi Arabia and can track in Arabic as well which is an advantage over other tools online. More languages in the future would be beneficial too given the multi-cultural landscape of the UAE. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I look forward to solving more issues that are posted on social media. Customer service is the heart and soul of our operations across different modes of public transport. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Meznah A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meznah A.") MA Meznah A. Business Development Manager Small-Business (50 or fewer emp.) 3/28/2022 "The best social listening tool for Arabic brands" 5/5 What do you like best about Lucidya - Social Media Analytics? My favorite part about the tool is the alert feature, which lets the team know when there are unusual traffic spikes for PR and crisis management purposes. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? There can be a delay in receiving exported reports via email. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? We want our brand to be in touch with digital and social media trends related to the market category we are in. It’s great that we can monitor keywords, hashtags and receive alerts with any spikes that occur. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Lucidya - Social Media Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lucidya - Social Media Analytics ](https://www.g2.com/products/lucidya-social-media-analytics/discussions/new) GU Guest User What is Lucidya - Social Media Analytics used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lucidya-social-media-analytics-used-for) GU Guest User What improvements would you suggest for Lucidya to better meet your social media analytics needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-lucidya-to-better-meet-your-social-media-analytics-needs) [ View all Discussions ](https://www.g2.com/products/lucidya-social-media-analytics/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) Lucidya - Social Media Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_46e0d2ba3ffe5aba83a48e060dfdfe5f/meltwater.png "Product Avatar Image") Meltwater 4.1/5(2,668) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-meltwater) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-social.png "Product Avatar Image") Sprinklr Social 4.1/5(1,217) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-sprinklr-social) ##### ##### Lucidya - Social Media Analytics Features Monitoring & Listening Social Measurement Influencer Identification Brand Monitoring Data Management & Analysis Sentiment Analysis Social Reporting Alerts and Notifications [ View More Features ](https://www.g2.com/products/lucidya-social-media-analytics/features) ## Top-Rated Alternatives [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Brandwatch Consumer Intelligence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5(728) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ View All Alternatives ](https://www.g2.com/products/lucidya-social-media-analytics/competitors/alternatives) ##### Categories on G2 [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [What is the best email marketing tool with good customer support?](https://www.g2.com/discussions/what-is-the-best-email-marketing-tool-with-good-customer-support)[What platforms do you use to build online communities](https://www.g2.com/discussions/are-there-platforms-to-build-engaging-online-communities)[How to choose the best payment processor](https://www.g2.com/discussions/gateway-to-greatness-help-me-choose-the-best-payment-processor) [What is the best analytics platform for improving app engagement?](https://www.g2.com/discussions/what-is-the-best-analytics-platform-for-improving-app-engagement)[Is there a free trial of Alteryx One to test its core capabilities before committing?](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[Pros and Cons Details](https://www.g2.com/products/lucidya-social-media-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)