--- title: Lucidya - Social Media Analytics Reviews meta\_title: 'Lucidya - Social Media Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 117 reviews by the users' company size, role or industry to find out how Lucidya - Social Media Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 117 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Lucidya - Social Media Analytics Reviews & Product Details Visit Website Lucidya Social Listening is an AI-native social intelligence platform that helps enterprises detect reputation risks, understand audience sentiment, track competitors, and measure campaign response across major social platforms. Teams can monitor conversations about brands, products, campaigns, executives, competitors, and custom topics from one workspace. Real-time sentiment, topic, trend, influencer, and share-of-voice analysis shows how public perception is changing, which issues are gaining attention, and where risks or opportunities may be emerging. Built for MENA markets, Lucidya uses proprietary Arabic language models trained on millions of multilingual conversations. It interprets 17 regional Arabic dialects and delivers 92% sentiment accuracy across English and Arabic, helping teams capture local perspectives and compare sentiment and topics across markets without translation-based accuracy loss. Key features include: 1- Keyword and mention M\monitoring: Track conversations about brands, products, campaigns, executives, competitors, hashtags, and custom keywords in real time. 2- Cross-channel social monitoring: Monitor public conversations across X, Facebook, Instagram, YouTube, and Snapchat from one workspace. - Sentiment & Arabic dialect analysis: Classify positive, negative, and neutral sentiment and understand how audiences express opinions across regional Arabic dialects. 3- Real-time alerts: Detect unusual mention spikes and sentiment shifts so teams can investigate emerging issues before they create wider reputational risk. 4- Trend & topic analysis: Identify recurring complaints, unmet needs, emerging topics, and shifts in audience interest to inform product, service, campaign, and communication decisions. 5- Competitor & share-of-voice intelligence: Compare sentiment, conversation trends, audience response, and campaign performance to identify competitor strengths, emerging threats, and opportunities to differentiate. 6- Influencer and campaign analysis: Identify the voices driving reach and sentiment, assess potential partnerships, and measure how audiences respond to campaigns, launches, and messaging. Luci AI Copilot, dashboards and reporting: Use AI-generated summaries, contextual explanations, recommended actions, ready-to-use dashboards, alerts, and recurring reports to reduce manual analysis and determine the next step. Within Lucidya’s Agentic CX platform, Social Listening powers the Sense layer by turning public conversations into customer and market intelligence that can inform the next decision or action. Lucidya supports public social listening across X, Facebook, Instagram, YouTube, and Snapchat, with owned-account analytics across X, Facebook, Instagram, LinkedIn, and TikTok. * * * Product Website Lucidya - Social Media Analytics Seller [Lucidya](https://www.g2.com/sellers/lucidya) Discussions [Lucidya - Social Media Analytics Community](https://www.g2.com/products/lucidya-social-media-analytics/discuss) Languages Supported Arabic, German, English, French, Hindi, Russian, Turkish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) ## Lucidya - Social Media Analytics Integrations (12) What do users say about integrations? Verified by Lucidya - Social Media Analytics [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CAN Capital ](https://www.g2.com/products/can-capital/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Maps Platform ](https://www.g2.com/products/google-maps-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intercom Enterprises ](https://www.g2.com/products/intercom-enterprises/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linkedin Posts Generator ](https://www.g2.com/products/linkedin-posts-generator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TikTok Ads ](https://www.g2.com/products/tiktok-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twitter API ](https://www.g2.com/products/twitter-api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 8/3/2021 "The best social media listening tool" 5/5 What do you like best about Lucidya - Social Media Analytics? How easy is the platform to understand and use the powerful analytics it provides and mostly is the full support for Arabic analysis Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Insights on our products and services, also about our customer support team. Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features. All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 1/27/2022 "Helpful product with great analytic services" 4.5/5 What do you like best about Lucidya - Social Media Analytics? What I like best is the visuals you can develop and the up-to-date analytics for the best results Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I wish there were more options for social media platforms with tailored analytics Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I am creating helpful analysis for non-social media players to best understand our impact on digital platforms Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Mid-Market (51-1000 emp.) 12/11/2021 "professional platform" 5/5 What do you like best about Lucidya - Social Media Analytics? a professional platform that helped my business improvement and customer tracking witch reflected on my sales and customer service Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? it would be better to add other social media platforms such as TIKTOK and Snapchat to target young people and follow their requests Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? it helped to track my customer and boost my sales since I am able to analyze what customers are looking for and to review their data on regular bases Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") IM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/5/2021 "All of the greatness under one roof" 5/5 What do you like best about Lucidya - Social Media Analytics? Lucidya is extremely powerful in terms of the range of features it offers. I strongly like its understanding and insight of competitors along with its ability to monitor critical customer discourse and conversation that empowers me to make better decisions while enhancing my marketing strategies and plans. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Nothing to dislike so far. My needs were fulfilled Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? - Competitive analysis - Sentiment analysis - Listening to customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Small-Business (50 or fewer emp.) 2/17/2022 "so powerful and professional social media tool!" 5/5 What do you like best about Lucidya - Social Media Analytics? accurate settlements in both (Arabic & English) on real-time data Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? we need additional access for integration with other platforms Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Collecting all social media pages (Instagram, Facebook,...) data and information Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Mid-Market (51-1000 emp.) 2/18/2022 "Flexible" 5/5 What do you like best about Lucidya - Social Media Analytics? Flexible and comprehensive when it comes to social listing & crisis management Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Must have More social media pages like snap chat Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Engaging with customers and discover customers needs Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 12/1/2021 "Huge Features!" 4.5/5 What do you like best about Lucidya - Social Media Analytics? Lucidya is a social media listening tool. It helped within my job to benchmark our competitors, monitor our brand reputation and manage customer care accurately. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? it's a great tool and each company has enhancements to do. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? 1. less time creating reports. 2. manage customer care faster. 3. understands Arabic dialects, which leads to accurate data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Abdulghani A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdulghani A.") AA Abdulghani A. Senior Business Analyst Small-Business (50 or fewer emp.) 10/9/2021 "Very informative and practical tools, a good measurement for you campaigns and impressions" 4/5 What do you like best about Lucidya - Social Media Analytics? The tools give very informative insights on how customers percieve brand Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Nothing till now, I have been using it without disturbances Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I am using it to measure how customers percieve different brands and react to them Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Iyad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iyad A.") IA Iyad A. Director of Buisness development Small-Business (50 or fewer emp.) 8/5/2021 "One of the best smart tools in the region" 4.5/5 What do you like best about Lucidya - Social Media Analytics? How fast &accurate are the results, how data is collected. One of the best-ever dashboards. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I would like to see it improved by covering all kinds of new channels. Review collected by and hosted on G2.com. Recommendations to others considering Lucidya - Social Media Analytics: I would say one thing, you will know how it will benefit you by trying it, so just try it and you will get addicted to its results. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Benchmarking between our accounts or client accounts and competitors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Hosam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hosam A.") HA Hosam A. Business Development Manager Mid-Market (51-1000 emp.) 8/6/2021 "Nice Social listening tool" 4.5/5 What do you like best about Lucidya - Social Media Analytics? Lucidya has been very helpful with my Analytics reports. It is super easy to use! Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? It was slightly confusing at first, but once the customer success onboard me, it was helpful. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? It was helpful for the customer service during the campaigns when we are getting many questions. It's sending us an email alert, especially for many questions from the customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Lucidya - Social Media Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lucidya - Social Media Analytics ](https://www.g2.com/products/lucidya-social-media-analytics/discussions/new) GU Guest User What improvements would you suggest for Lucidya to better meet your social media analytics needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-lucidya-to-better-meet-your-social-media-analytics-needs) GU Guest User What is Lucidya - Social Media Analytics used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lucidya-social-media-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/lucidya-social-media-analytics/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) Lucidya - Social Media Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_46e0d2ba3ffe5aba83a48e060dfdfe5f/meltwater.png "Product Avatar Image") Meltwater 4.1/5(2,668) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-meltwater) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-social.png "Product Avatar Image") Sprinklr Social 4.1/5(1,217) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-sprinklr-social) ##### ##### Lucidya - Social Media Analytics Features Monitoring & Listening Social Measurement Influencer Identification Brand Monitoring Data Management & Analysis Sentiment Analysis Social Reporting Alerts and Notifications [ View More Features ](https://www.g2.com/products/lucidya-social-media-analytics/features) ## Top-Rated Alternatives [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Brandwatch Consumer Intelligence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5(728) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ View All Alternatives ](https://www.g2.com/products/lucidya-social-media-analytics/competitors/alternatives) ##### Categories on G2 [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [What is the best email marketing tool with good customer support?](https://www.g2.com/discussions/what-is-the-best-email-marketing-tool-with-good-customer-support)[What platforms do you use to build online communities](https://www.g2.com/discussions/are-there-platforms-to-build-engaging-online-communities)[How to choose the best payment processor](https://www.g2.com/discussions/gateway-to-greatness-help-me-choose-the-best-payment-processor) [What is the best analytics platform for improving app engagement?](https://www.g2.com/discussions/what-is-the-best-analytics-platform-for-improving-app-engagement)[Is there a free trial of Alteryx One to test its core capabilities before committing?](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[Pros and Cons Details](https://www.g2.com/products/lucidya-social-media-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)