--- title: Lucidya - Social Media Analytics Reviews meta\_title: 'Lucidya - Social Media Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 117 reviews by the users' company size, role or industry to find out how Lucidya - Social Media Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 117 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Lucidya - Social Media Analytics Reviews & Product Details Visit Website Lucidya Social Listening is an AI-native social intelligence platform that helps enterprises detect reputation risks, understand audience sentiment, track competitors, and measure campaign response across major social platforms. Teams can monitor conversations about brands, products, campaigns, executives, competitors, and custom topics from one workspace. Real-time sentiment, topic, trend, influencer, and share-of-voice analysis shows how public perception is changing, which issues are gaining attention, and where risks or opportunities may be emerging. Built for MENA markets, Lucidya uses proprietary Arabic language models trained on millions of multilingual conversations. It interprets 17 regional Arabic dialects and delivers 92% sentiment accuracy across English and Arabic, helping teams capture local perspectives and compare sentiment and topics across markets without translation-based accuracy loss. Key features include: 1- Keyword and mention M\monitoring: Track conversations about brands, products, campaigns, executives, competitors, hashtags, and custom keywords in real time. 2- Cross-channel social monitoring: Monitor public conversations across X, Facebook, Instagram, YouTube, and Snapchat from one workspace. - Sentiment & Arabic dialect analysis: Classify positive, negative, and neutral sentiment and understand how audiences express opinions across regional Arabic dialects. 3- Real-time alerts: Detect unusual mention spikes and sentiment shifts so teams can investigate emerging issues before they create wider reputational risk. 4- Trend & topic analysis: Identify recurring complaints, unmet needs, emerging topics, and shifts in audience interest to inform product, service, campaign, and communication decisions. 5- Competitor & share-of-voice intelligence: Compare sentiment, conversation trends, audience response, and campaign performance to identify competitor strengths, emerging threats, and opportunities to differentiate. 6- Influencer and campaign analysis: Identify the voices driving reach and sentiment, assess potential partnerships, and measure how audiences respond to campaigns, launches, and messaging. Luci AI Copilot, dashboards and reporting: Use AI-generated summaries, contextual explanations, recommended actions, ready-to-use dashboards, alerts, and recurring reports to reduce manual analysis and determine the next step. Within Lucidya’s Agentic CX platform, Social Listening powers the Sense layer by turning public conversations into customer and market intelligence that can inform the next decision or action. Lucidya supports public social listening across X, Facebook, Instagram, YouTube, and Snapchat, with owned-account analytics across X, Facebook, Instagram, LinkedIn, and TikTok. * * * Product Website Lucidya - Social Media Analytics Seller [Lucidya](https://www.g2.com/sellers/lucidya) Discussions [Lucidya - Social Media Analytics Community](https://www.g2.com/products/lucidya-social-media-analytics/discuss) Languages Supported Arabic, German, English, French, Hindi, Russian, Turkish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) ## Lucidya - Social Media Analytics Integrations (12) What do users say about integrations? Verified by Lucidya - Social Media Analytics [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CAN Capital ](https://www.g2.com/products/can-capital/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Maps Platform ](https://www.g2.com/products/google-maps-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intercom Enterprises ](https://www.g2.com/products/intercom-enterprises/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linkedin Posts Generator ](https://www.g2.com/products/linkedin-posts-generator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TikTok Ads ](https://www.g2.com/products/tiktok-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twitter API ](https://www.g2.com/products/twitter-api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More OT Omar T. 12/20/2025 "User-Friendly and Insightful, But Needs More Interactivity" 4/5 What do you like best about Lucidya - Social Media Analytics? I like that the user experience with Lucidya - Social Media Analytics is very friendly and easy to use. I find Lucidya very beneficial as it provides a summary of all data, making it easier to analyze and get straight to the point. The initial setup was very seamless; the Lucidya team had the accounts configured and ready within 48 hours, and the training took about 10 days to ensure everything was running well. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I would say making things more interactive or more things clickable in the dashboard. I want to be able to click on any of the graphs to deep dive and see the analytics of that specific area, like dialects. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya - Social Media Analytics for social media monitoring and analysis, solving brand assessment, brand perception, and benchmarking issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") TE Verified User in Education Management Mid-Market (51-1000 emp.) 5/25/2026 "Simple, Useful Social Analytics Tool" 4/5 What do you like best about Lucidya - Social Media Analytics? I like how Lucidya turns social media data into clear, useful insights. It helps me track sentiment, understand audience conversations, and make faster content decisions. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Lucidya is useful, but I feel the reporting dashboard can be smoother. Sometimes insights take extra time to filter, so faster navigation would improve the experience. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? We struggled to track customer sentiment across channels, but Lucidya helps us spot trends faster, understand audience feedback, and make better content decisions with less manual effort. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/1/2025 "Effortless Social Monitoring with Intuitive, Reliable Analytics" 5/5 What do you like best about Lucidya - Social Media Analytics? What I like most about Lucidya is how easy and intuitive the platform is to use. The implementation was smooth, and it integrates seamlessly into my daily workflow. I use the platform frequently because the number of features it offers allows me to monitor conversations, track sentiment, and generate reports efficiently. The insights are always accurate and reliable, which helps me deliver better results. I also appreciate their responsive customer support, which makes the overall experience even better. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? The primary challenge I face is with the data loading speed. Occasionally, generating reports or extracting data takes longer than anticipated, particularly when handling large datasets or during periods of high usage. Because I depend on the platform regularly, these delays can sometimes impact my deadlines. Enhancing the processing speed would make the platform more efficient and better suited to my frequent needs. Additionally, there have been several occasions when I used the Comments Sentiment Analysis feature for a report and encountered extremely offensive language in the results. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Lucidya helps me manage social media monitoring more efficiently by giving me clear, accurate insights without complicating the workflow. Its easy-to-use interface and smooth implementation allowed me to adopt it quickly, and the integration with our daily processes saves a lot of time. I use the platform frequently to track conversations, measure sentiment, and generate reliable reports for clients. The wide range of features helps me understand audience behavior and respond faster. Whenever I face a question, their customer support team is quick and helpful, which makes the entire experience even more seamless. Overall, Lucidya solves the challenge of time-consuming manual monitoring and helps me deliver better, data-driven results. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Talal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talal A.") TA Talal A. Media Director 12/8/2025 "Easy to use and great support for social signal analysis" 5/5 What do you like best about Lucidya - Social Media Analytics? I love the ease of use of the interfaces in Lucidya - Social Media Analytics, the elegant design, and the continuous support from the Lucidya team. I also liked that the Lucidya interface is constantly updated and all options are available in a simple manner. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Wider availability for sharing real-time dashboard screens with any user in real-time. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya for reputation analysis, collecting and analyzing mentions, and issuing reports related to social monitoring and statistics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Bader L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bader L.") BL Bader L. Chief Operations Officer Enterprise (\> 1000 emp.) 6/21/2022 "Lucidya has given us insight into our customers that we never thought were possible." 5/5 What do you like best about Lucidya - Social Media Analytics? their interface is easy to use and straightforward, why didn't need their help often but whenever their help was requested their customer support team was there to assist. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? We've used similar products before and Lucidya was a major upgrade that doesn't leave room for us to dislike anything just yet. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Our customer segment love to express their opinion on social media, we don't have problems getting insights from our English speaking countries, however Arabic speaking countries were tricky since we couldn't find a tool that truely captures our customers feelings and actual openion until we signed with Lucidya. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Raed K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raed K.") RK Raed K. Account Manager Mid-Market (51-1000 emp.) 6/21/2022 "Demo feed back" 5/5 What do you like best about Lucidya - Social Media Analytics? The most likely part is the dashboard, the team is very supportive, and the real-time data in the dashboard are very helpful. the advantage over the other competitors is the local hosting data inside Saudi Arabia. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I think nothing missing in lucidya, everything works well. Review collected by and hosted on G2.com. Recommendations to others considering Lucidya - Social Media Analytics: I strongly suggest lucidya for any company needs to work with such a stable tool and professional team Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? all social media reviews and impact from one place, yes and it helps the companies to take the right decision, it also help to be more productive Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Zeyad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zeyad H.") ZH Zeyad H. Founder & Director Small-Business (50 or fewer emp.) 2/16/2022 "Excellent social media analytics tool using advanced AI" 5/5 What do you like best about Lucidya - Social Media Analytics? One of my favorite features is the social media listening tool in Arabic, in which the AI can understand different arabic dialects. This helps my business see customer viewpoints and opinions easily and efficiently without complex input. I Highly recommend using this feature from Lucidya, especially if your business has a wide customer base with arabic users. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I would like to see Lucidya expand its services to consulting in business and marketing, as the tools provided can be used highly effectively in aiding businesses with executive management and marketing decisions. I would like to see how the tools provided have helped in big campaigns. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I am making decisions based on the reports provided by understanding the viewpoints of my customers and the opinions of all stakeholders. Lucidya's latest customer experience management has aided my business in learning about customer behavior on a deeper level. This has increased my business performance overall. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Raghad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghad A.") RA Raghad A. Sales Officer Mid-Market (51-1000 emp.) 6/21/2022 "Social media listening at its best" 5/5 What do you like best about Lucidya - Social Media Analytics? I like that Lucidya supports crisis management with real time alerts that indicate unexpected spikes in negative sentiment, which comes in handy for high-profile brands and government organizations. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? There’s room for improvement when it comes to the range of digital channels covered by the tool. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? The tool allows brands to better understand the way that they are perceived in the market. It’s good for maintaining a sound public image and good public relations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 6/21/2022 "Top listening and analytics tool" 5/5 What do you like best about Lucidya - Social Media Analytics? I like Lucidya’s automated reports. Those contain metrics that give you a more comprehensive view of your customer-base, no matter the industry. The reports are easily exportable in PDF and ppt formats, and they can be published in Arabic as well as English. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I don’t know that Instagram and Facebook functionalities are as good as Twitter with respect to the tool. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? The tool offers easy access to data and insights that are more of a challenge to get otherwise. There’s a lot that you can do with that for your business, but mostly, it’s value is in connecting with customers more effectively and learning to offer more relevant experiences. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ND Nour D. Sales Manager Small-Business (50 or fewer emp.) 4/9/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Best team members in Riyadh" 5/5 What do you like best about Lucidya - Social Media Analytics? The tool allows you to filter collected data by region, language, dialect, sentiment, key words etc., which really helps detect brand performance and engagement trends. You can analyze the way different audience segments interact with your brand online and make decisions accordingly. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Instagram and Facebook monitoring is somewhat limited Review collected by and hosted on G2.com. Recommendations to others considering Lucidya - Social Media Analytics: Don't hesitate to look into Lucidya to see if it works for you. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? We want our brand to be more connected to real customer needs and are working to significantly grow our awareness of customer attitudes and thoughts around the brand, its offering and experience. The sentiment analysis provided by Lucidya plays an important role in that. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Lucidya - Social Media Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lucidya - Social Media Analytics ](https://www.g2.com/products/lucidya-social-media-analytics/discussions/new) GU Guest User What is Lucidya - Social Media Analytics used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lucidya-social-media-analytics-used-for) GU Guest User What improvements would you suggest for Lucidya to better meet your social media analytics needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-lucidya-to-better-meet-your-social-media-analytics-needs) [ View all Discussions ](https://www.g2.com/products/lucidya-social-media-analytics/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) Lucidya - Social Media Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_46e0d2ba3ffe5aba83a48e060dfdfe5f/meltwater.png "Product Avatar Image") Meltwater 4.1/5(2,668) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-meltwater) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-social.png "Product Avatar Image") Sprinklr Social 4.1/5(1,217) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-sprinklr-social) ##### ##### Lucidya - Social Media Analytics Features Monitoring & Listening Social Measurement Influencer Identification Brand Monitoring Data Management & Analysis Sentiment Analysis Social Reporting Alerts and Notifications [ View More Features ](https://www.g2.com/products/lucidya-social-media-analytics/features) ## Top-Rated Alternatives [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Brandwatch Consumer Intelligence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5(728) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ View All Alternatives ](https://www.g2.com/products/lucidya-social-media-analytics/competitors/alternatives) ##### Categories on G2 [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [What is the best email marketing tool with good customer support?](https://www.g2.com/discussions/what-is-the-best-email-marketing-tool-with-good-customer-support)[What platforms do you use to build online communities](https://www.g2.com/discussions/are-there-platforms-to-build-engaging-online-communities)[How to choose the best payment processor](https://www.g2.com/discussions/gateway-to-greatness-help-me-choose-the-best-payment-processor) [What is the best analytics platform for improving app engagement?](https://www.g2.com/discussions/what-is-the-best-analytics-platform-for-improving-app-engagement)[Is there a free trial of Alteryx One to test its core capabilities before committing?](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[Pros and Cons Details](https://www.g2.com/products/lucidya-social-media-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)