--- title: Lucidya - Social Media Analytics Reviews meta\_title: 'Lucidya - Social Media Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 117 reviews by the users' company size, role or industry to find out how Lucidya - Social Media Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 117 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Lucidya - Social Media Analytics Reviews & Product Details Visit Website Lucidya Social Listening is an AI-native social intelligence platform that helps enterprises detect reputation risks, understand audience sentiment, track competitors, and measure campaign response across major social platforms. Teams can monitor conversations about brands, products, campaigns, executives, competitors, and custom topics from one workspace. Real-time sentiment, topic, trend, influencer, and share-of-voice analysis shows how public perception is changing, which issues are gaining attention, and where risks or opportunities may be emerging. Built for MENA markets, Lucidya uses proprietary Arabic language models trained on millions of multilingual conversations. It interprets 17 regional Arabic dialects and delivers 92% sentiment accuracy across English and Arabic, helping teams capture local perspectives and compare sentiment and topics across markets without translation-based accuracy loss. Key features include: 1- Keyword and mention M\monitoring: Track conversations about brands, products, campaigns, executives, competitors, hashtags, and custom keywords in real time. 2- Cross-channel social monitoring: Monitor public conversations across X, Facebook, Instagram, YouTube, and Snapchat from one workspace. - Sentiment & Arabic dialect analysis: Classify positive, negative, and neutral sentiment and understand how audiences express opinions across regional Arabic dialects. 3- Real-time alerts: Detect unusual mention spikes and sentiment shifts so teams can investigate emerging issues before they create wider reputational risk. 4- Trend & topic analysis: Identify recurring complaints, unmet needs, emerging topics, and shifts in audience interest to inform product, service, campaign, and communication decisions. 5- Competitor & share-of-voice intelligence: Compare sentiment, conversation trends, audience response, and campaign performance to identify competitor strengths, emerging threats, and opportunities to differentiate. 6- Influencer and campaign analysis: Identify the voices driving reach and sentiment, assess potential partnerships, and measure how audiences respond to campaigns, launches, and messaging. Luci AI Copilot, dashboards and reporting: Use AI-generated summaries, contextual explanations, recommended actions, ready-to-use dashboards, alerts, and recurring reports to reduce manual analysis and determine the next step. Within Lucidya’s Agentic CX platform, Social Listening powers the Sense layer by turning public conversations into customer and market intelligence that can inform the next decision or action. Lucidya supports public social listening across X, Facebook, Instagram, YouTube, and Snapchat, with owned-account analytics across X, Facebook, Instagram, LinkedIn, and TikTok. * * * Product Website Lucidya - Social Media Analytics Seller [Lucidya](https://www.g2.com/sellers/lucidya) Discussions [Lucidya - Social Media Analytics Community](https://www.g2.com/products/lucidya-social-media-analytics/discuss) Languages Supported Arabic, German, English, French, Hindi, Russian, Turkish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) ## Lucidya - Social Media Analytics Integrations (12) What do users say about integrations? Verified by Lucidya - Social Media Analytics [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CAN Capital ](https://www.g2.com/products/can-capital/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Maps Platform ](https://www.g2.com/products/google-maps-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intercom Enterprises ](https://www.g2.com/products/intercom-enterprises/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linkedin Posts Generator ](https://www.g2.com/products/linkedin-posts-generator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TikTok Ads ](https://www.g2.com/products/tiktok-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twitter API ](https://www.g2.com/products/twitter-api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![AMAN R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AMAN R.") AR AMAN R. Business Development Executive Mid-Market (51-1000 emp.) 6/2/2026 "Empowers Data-Driven Social Strategies" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I like how Lucidya provides clear sentiment insights and real-time monitoring, which helps me make data-driven decisions with confidence. I also appreciate the competitive benchmarking and customized dashboards, which make tracking performance and reports much more efficient. Additionally, the initial setup was straightforward, and the onboarding process made it easy to start tracking relevant conversations and insights quickly. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I would like to see more advanced customizable reporting options and broader coverage for some emerging social media platforms. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya to monitor brand mentions, track audience sentiments, and analyze campaign performance. It helps me quickly understand public sentiments without manually reviewing conversations, and make more informed decisions for future social media strategies. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![chetan s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "chetan s.") CS chetan s. Content Researcher Small-Business (50 or fewer emp.) 5/19/2026 "Lucidya Makes Social Listening Effortless" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I like Lucidya for its accurate sentiment analysis, which helps me understand how clients feel about our brand without having to review thousands of comments. The user-friendly dashboard makes it easy to access insights, track trends, and create reports efficiently. I also appreciate the real-time monitoring capabilities that allow me to respond quickly to customer feedback. Additionally, this platform simplifies the process of tracking campaign performance. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? it will take time to learn full features Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya to monitor brand mentions and track campaign performance. It helps me understand large volumes of social media conversations and simplifies data. Accurate sentiment analysis, a user-friendly dashboard, and real-time monitoring let me respond quickly to feedback and access insights easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Meenakshi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meenakshi M.") MM Meenakshi M. Digital Marketing Manager Mid-Market (51-1000 emp.) 6/1/2026 "Effortless Brand Sentiment Tracking" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I like Lucidya - Social Media Analytics for its real social listening capabilities and easy-to-use dashboard. It provides clear insights into audience sentiment and brand performance. The setup was straightforward and easy to complete. I find the platform efficient for tracking brand sentiment and social media performance. It's easy to use and provides valuable social media insights, which helps me track brand sentiment effectively. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? The platform works well overall, but some reports could offer more customization options and faster data exports. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya to track brand sentiment and social media performance, monitor campaigns, and gain insights for better marketing decisions. It offers real social listening and a user-friendly dashboard. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sannidhya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sannidhya S.") SS Sannidhya S. Small-Business (50 or fewer emp.) 5/13/2026 "Streamlined Brand Sentiment Tracking with Deep Insights" 5/5 What do you like best about Lucidya - Social Media Analytics? I use Lucidya - Social Media Analytics for tracking brand sentiment, monitoring campaigns, and understanding audience conversations. I appreciate the intuitive dashboards which have made competitor and market analysis more efficient. I like its deep analysis, which provides clear insights into audience behavior and sentiment. It was very easy to set up and use, which I find valuable. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Deeper analytics coverage for platforms like TikTok and YouTube, especially for video engagement insights. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I find Lucidya - Social Media Analytics helps me track brand sentiment, monitor campaigns, and understand audience conversations. The intuitive dashboards make competitor and market analysis more efficient, and the deep analysis provides clear insights into audience behavior and sentiment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nupur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nupur R.") NR Nupur R. Customer Relationship Management Team Lead Mid-Market (51-1000 emp.) 6/1/2026 "Effective Social Listening for Better Customer Experience" 4.5/5 What do you like best about Lucidya - Social Media Analytics? What I like best about Lucidya is its ability to track customer feedback and sentiment in real time. It helps me understand customer concerns, identify trends quickly, and improve the overall customer experience. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? The platform works well overall, but I would like more flexibility when creating custom reports and setting up alerts. A few additional integrations and expanded platform coverage would also be beneficial. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Lucidya helps me monitor customer feedback, track sentiment, and identify recurring concerns across social media channels. This allows me to respond more effectively to customer needs and improve the overall customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Punish A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Punish A.") PA Punish A. Small-Business (50 or fewer emp.) 5/12/2026 "Insightful Analytics with Room for TikTok Improvements" 5/5 What do you like best about Lucidya - Social Media Analytics? I like the ability to track brand mentions, analyze sentiments, and understand audience reactions with Lucidya - Social Media Analytics. These features help me make informed content decisions based on real insights. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? TikTok data collection is not that deep, and I wish it had better and deeper sentiment analyses and audience engagement tracking for better content strategy. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya to understand brand positioning and audience interactions. It summarizes marketing performance and assists in strategy. Tracking brand mentions and analyzing sentiments guide content decisions with real insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MK Muhannad K. 12/21/2025 "Insightful and Reliable Tool for Arabic Market Analysis" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I really like how relevant the insights are for our market, especially when it comes to Arabic content and local context. Lucidya is reliable, easy to navigate, and provides a clear picture without overcomplicating the analysis. It's also very user-friendly, which made the setup very easy and allowed my team to start using it quickly without heavy onboarding or technical effort. The platform helps us avoid misreading customer sentiment and market conversations in Arabic-speaking markets, providing accurate insights in local dialects, which builds confidence in the data and supports strategic decisions. Combining Lucidya with our internal system data workflows enhances our ability to validate insights and turn social data into actionable intelligence. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? One area that could be improved is reporting. Reports could be more flexible and detailed, and occasionally we notice minor inconsistencies in numbers that require manual validation. More report customization and clear metric definitions would be helpful. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya for market research and competitor benchmarking. It helps track real-time audience sentiment, especially in Arabic, and spot market shifts early. The relevant insights prevent misreading customer sentiment, and the user-friendly platform makes strategic decision-making easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite FM Fayez M. 12/16/2025 "Transforms Social Media Insights with Ease" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I appreciate how easy it is to turn social conversations into clear, actionable insights with Lucidya - Social Media Analytics. It helps our marketing and CX teams quickly understand sentiment, spot trends, and respond faster to customer needs. The intuitive dashboard and real-time monitoring make it easy to stay on top of conversations and act quickly without spending too much time analyzing data. I also find the initial setup straightforward, with clear guidance and support from the Lucidya team, allowing us to start monitoring and analyzing data quickly. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? Some advanced features have a learning curve, and more customization in reports and dashboards would make the platform even more flexible for different team needs. The more advanced analytics and query setup can take time to fully understand, especially when refining keywords and sentiment rules. We'd also like more flexibility to customize dashboards and reports by role, metrics, and visualization types to better suit marketing and CX team needs. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? Lucidya helps us centralize customer feedback from multiple social platforms, identify sentiment, spot issues, and detect potential crises. This leads to faster responses and data-driven decisions, improving campaign performance and customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![chetan s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "chetan s.") CS chetan s. Search Engine Optimization Executive Mid-Market (51-1000 emp.) 5/25/2026 "Insightful Analytics with Room for Speed Improvement" 4.5/5 What do you like best about Lucidya - Social Media Analytics? I really like the realtime monitoring and perfect dashboard of Lucidya - Social Media Analytics. It helped me to understand the trend and understand customer segment. Plus, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? it need to improve the speed to create report Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya - Social Media Analytics to check my social media performance. It helps me understand trends and customer segments effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Pihu D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pihu D.") PD Pihu D. Business Development Computer Software Small-Business (50 or fewer emp.) 5/14/2026 "Customizable Reporting but Needs Improved Flexibility" 3.5/5 What do you like best about Lucidya - Social Media Analytics? I use Lucidya - Social Media Analytics for reporting customization. It's easier to understand and view the analytics, making it more convenient for my needs. Review collected by and hosted on G2.com. What do you dislike about Lucidya - Social Media Analytics? I think reporting and datasets flexibility could be improved. It would be great if reports could be customized and extracted faster. Also, the dashboard should be a little more interactive. Review collected by and hosted on G2.com. What problems is Lucidya - Social Media Analytics solving and how is that benefiting you? I use Lucidya for reporting customization, making it easier to understand and view analytics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Lucidya - Social Media Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lucidya - Social Media Analytics ](https://www.g2.com/products/lucidya-social-media-analytics/discussions/new) GU Guest User What is Lucidya - Social Media Analytics used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lucidya-social-media-analytics-used-for) GU Guest User What improvements would you suggest for Lucidya to better meet your social media analytics needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-lucidya-to-better-meet-your-social-media-analytics-needs) [ View all Discussions ](https://www.g2.com/products/lucidya-social-media-analytics/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/lucidya-social-media-analytics/pricing) Lucidya - Social Media Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_46e0d2ba3ffe5aba83a48e060dfdfe5f/meltwater.png "Product Avatar Image") Meltwater 4.1/5(2,668) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-meltwater) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-social.png "Product Avatar Image") Sprinklr Social 4.1/5(1,217) [ Compare Now ](https://www.g2.com/compare/lucidya-social-media-analytics-vs-sprinklr-social) ##### ##### Lucidya - Social Media Analytics Features Monitoring & Listening Social Measurement Influencer Identification Brand Monitoring Data Management & Analysis Sentiment Analysis Social Reporting Alerts and Notifications [ View More Features ](https://www.g2.com/products/lucidya-social-media-analytics/features) ## Top-Rated Alternatives [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Brandwatch Consumer Intelligence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5(728) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ View All Alternatives ](https://www.g2.com/products/lucidya-social-media-analytics/competitors/alternatives) ##### Categories on G2 [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [What is the best email marketing tool with good customer support?](https://www.g2.com/discussions/what-is-the-best-email-marketing-tool-with-good-customer-support)[What platforms do you use to build online communities](https://www.g2.com/discussions/are-there-platforms-to-build-engaging-online-communities)[How to choose the best payment processor](https://www.g2.com/discussions/gateway-to-greatness-help-me-choose-the-best-payment-processor) [What is the best analytics platform for improving app engagement?](https://www.g2.com/discussions/what-is-the-best-analytics-platform-for-improving-app-engagement)[Is there a free trial of Alteryx One to test its core capabilities before committing?](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[Pros and Cons Details](https://www.g2.com/products/lucidya-social-media-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)