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Loop Communications Reviews & Product Details

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

Seller

Loop Communications

Discussions

Loop Communications Community

Languages Supported

English

Overview by

Brian Tolleson (CEO and Founding Partner at Loop Communications)

Pricing

Pricing provided by Loop Communications.

Hosted Phone System

$70

month per company

Phone Extension

$17

month per user

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Top-Rated Alternatives

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Arlene L.

Finance/Business Manager

Small-Business (50 or fewer emp.)

1/29/2019

"New technologie at its best."

4.5/5

What do you like best about Loop Communications?

We have the ability to have many phones with only one line. I patients calls can be answered and therefore reduces the frustration of hearing a busy signal. Enjoy the fact that we have a support staff to handle any issues with the phones. This is a much more professional approach for our clinic. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I have not found anything I dislike yet. We probably need to use more features that we currently do. Review collected by and hosted on G2.com.

Verified User in Venture Capital & Private Equity

Small-Business (50 or fewer emp.)

1/29/2019

"Simple and Effortless"

5/5

What do you like best about Loop Communications?

When we started using Loop, the process was super simple and effortless. We had all the tools we needed to successfully use our equipment. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

We are a large corporation and we needed Loop for one of our small offsite offices. Because there are so many levels to me, I feel like I wasn't passed on the information I needed although I'm responsible for the system at this location. This is of no fault to anyone directly. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

This worked for us as we have a remote location. We don't need a permanent receptionist there right now, so we were able to use an automated answering service for the phones. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Ease of a phone system. Not difficult to use and has helped with the absence of a switchboard operator. Review collected by and hosted on G2.com.

Karen B.

President

Small-Business (50 or fewer emp.)

1/24/2019

"Loop Communications service"

5/5

What do you like best about Loop Communications?

Loop Communications has excellent service. Their sales team is thorough and their technical support team is fantastic, their response time is quick and direct. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing, I have been very pleased with all aspects of their service. Review collected by and hosted on G2.com.

Nathan P.

Small-Business (50 or fewer emp.)

4/30/2018

"Fantastic Customer Service!"

5/5

What do you like best about Loop Communications?

The Loop team has been fantastic to work with. We had a few issues during implementation, but the team has been responsive. That is why we made a change...we needed a responsive team. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Some of the online tools are not as "fancy" as what we came from, but everything has worked perfectly. We have had issues with porting numbers and I wish I could have worked this ahead of time so that I am not still having to pay my old carrier. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

They are a small team and make sure your business is right sized to work with them. We kept our phones we previously used and there were some issues with implementation, but they were extremely responsive and owned the issues. If you are porting numbers to them, make sure that you investigate completely. We are 30 days in and still trying to port numbers over. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

I was looking for a more economical VOIP solution with better customer service. I operate a small distributed business and do not have time to fool with settings and configurations. The Loop team handles everything for me. Review collected by and hosted on G2.com.

Todd H.

Recruiter

Small-Business (50 or fewer emp.)

1/31/2019

"Customer service was pretty good."

4.5/5

What do you like best about Loop Communications?

The phone conversation was professional . Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Can't think of anything. There was mention of an app that would allow me to use my headset through my cell phone and show my work number and name on caller id. Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

1/24/2019

"Excellent Customer Service"

5/5

What do you like best about Loop Communications?

The prompt responses is what I like the best. I send an email and they respond very quickly and resolve my issues. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

There is no dislikes thus far. I would let the customer service know if I had issues with their services. If I have nothing negative to say, I will not makeup something. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

1/24/2019

"Loop gets the job done"

5/5

What do you like best about Loop Communications?

they are very communicative and really want to get our issues resolved Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

sometimes it can take a bit for them to get the issue resolved Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

for growing companies, this is a great product and we are very happy with the service we're getting Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

so much easier to contact the people we need to at other offices, and it's nice to have the ability to personalize Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/25/2019

"Essential Title Partners"

4/5

What do you like best about Loop Communications?

An attentive customer service and tech support team. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Technology could be more update - like a more advanced portal with an app that can be downloaded onto a desktop and phone which includes a chat window to talk with co-workers. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

1/24/2019

"Administrative Assistant"

5/5

What do you like best about Loop Communications?

Loop is quick to respond and VERY helpful Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

It would be nice to have one person to go to for help instead of writing into the support email. But I might also be doing that part wrong... Review collected by and hosted on G2.com.