--- title: Loop Communications Reviews meta_title: 'Loop Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 110 reviews by the users' company size, role or industry to find out how Loop Communications works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 110 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Loop Communications Reviews **Vendor:** Loop Communications **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 110 ## About Loop Communications At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective. ## Loop Communications Reviews ### 1. Loop communication review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Loop Communications?** The ability to carry extensions from one work place to another **What do you dislike about Loop Communications?** Unsure if the high volume of calls we receive is too much for the system are currently using. We often have patient complaints that they are unable to get through to a person. **What problems is Loop Communications solving and how is that benefiting you?** We are able to see what line a call comes into and narrow down who spoke to that patient **Official Response from Brian Tolleson:** > Hello, thank you for reporting your concerns. We would love to help resolve any issues you are having regarding call routing and we would be happy to give advice on the optimal setup to help patients reach the appropriate party. I do not currently see any tickets regarding this issue, so please reach out to customer support so we can help! ## Loop Communications Discussions - [What is VoIP?](https://www.g2.com/discussions/what-is-voip) - 1 comment, 1 upvote - [Why does hosted VoIP save businesses money?](https://www.g2.com/discussions/saving-money) - 1 comment, 1 upvote - [What features are included?](https://www.g2.com/discussions/included-features) - 1 comment, 1 upvote - [How do I buy my phones?](https://www.g2.com/discussions/buying-phones) - 1 comment, 1 upvote - [What is a hosted PBX?](https://www.g2.com/discussions/hosted-pbx) - 1 comment, 1 upvote - [View Loop Communications pricing details and edition comparison](https://www.g2.com/products/loop-communications/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+05%3A25%3A43+-0500&secure%5Bsession_id%5D=1b783c1d-15ed-4e57-8c82-c14956fc2232&secure%5Btoken%5D=4eca015c84974be91242157a5eea9a20dc44ff722cc688fdbf004f9126eb8dfa&format=llm_user) ## Loop Communications Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Loop Communications Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,387 reviews)