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Loop Communications Reviews & Product Details

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

Seller

Loop Communications

Discussions

Loop Communications Community

Languages Supported

English

Overview by

Brian Tolleson (CEO and Founding Partner at Loop Communications)

Pricing

Pricing provided by Loop Communications.

Hosted Phone System

$70

month per company

Phone Extension

$17

month per user

View More Pricing Information

Top-Rated Alternatives

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Loop Communications Reviews (110)

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Michelle M.

Small-Business (50 or fewer emp.)

11/6/2017

"Consistently The Best Customer Service Team!"

5/5

What do you like best about Loop Communications?

No matter who I'm working with on the Loop team, I always get quick, reliable, and friendly responses. Their staff is extremely competent, and get to the root of any issue or question that arises. Their billing and service packages are transparent and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I do wish I had the capability to change our greeting message without having to email/call Loop customer service. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

If your company has not previously used a VOIP system, check with your IT Admin to ensure your networks can handle the additional load of the VOIP phone system. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

When my company started using Loop, we were transferring off an archaic phone system to new VOIP system. The phones we've purchased from Loop have brought relevant technology that integrated easily with our business needs. The professionally recorded greeting, ability to be alerted/listen to voicemails via email, a company directory within the phone, and an online portal to customize our speed-dial settings are some of the features that has immediately helped our business. Review collected by and hosted on G2.com.

Ray G.

Operations Director

Information Technology and Services

Small-Business (50 or fewer emp.)

11/29/2017

"We LOVE Loop!!!"

5/5

What do you like best about Loop Communications?

Excellent VOIP and THE BEST SUPPORT I'VE EVER EXPERIENCED!!!! HANDS DOWN! Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

We are very satisfied with Loop's VOIP product and the support. There's nothing we dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

If you need a VOIP solution AND you have rigorous requirements AND you want the highest level of service at a reasonable price then Loop Communications is the right choice. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Loop's VOIP solution provides us with nearly unlimited flexibility in the way we communicate. We have some complex requirements for our dial plans in order to support our client base. Loop's solution is tailored to our business needs giving us the communication tools we need to provide service to our clients. Review collected by and hosted on G2.com.

Timmy S.

Mid-Market (51-1000 emp.)

11/6/2017

"Reliable, Affordable Phone Service"

5/5

What do you like best about Loop Communications?

Loop provides the perfect solution to fit our business needs. Whether it's setting up a single phone or creating an advanced call routing plan, it's never been an issue. The support response times are amazing as well. Most of our requests are completed within 10 minuets of opening a ticket. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing so far. Everything has met our needs. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

If you are looking for a no-hassle solution that just works, switch to Loop. We currently have around 70 devices managed by Loop, and our experience has been fantastic. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Loop has created a solid platform for phone service. With our previous provider, we had frequent service outages and issues with our hardware. Since switching, we rarely have issues. Review collected by and hosted on G2.com.

Robin G.

Mid-Market (51-1000 emp.)

5/7/2018

"Great Suport"

5/5

What do you like best about Loop Communications?

The support has been amazing. They are quick to respond and resolve anything you need from them. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing they have been great to deal with Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

We are using them for their phone service and the phones are very good but the support we have received has been amazing. Would recommend them because of the amazing support. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Phone issues Review collected by and hosted on G2.com.

Michael P.

Director of Information Technology and Sales

Computer & Network Security

Small-Business (50 or fewer emp.)

12/13/2017

Business partner of the seller or seller's competitor, not included in G2 scores.

"Saved the day!"

5/5

What do you like best about Loop Communications?

The team at Loop Communications have been extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

We currently have no dislikes. They have been doing a great job! Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

NDSE Inc. Highly recommends using Loop Communications as they are a very personable group that takes a great deal of pride in their service and delivery. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

As a service company, we had lost our VoIP phones for the majority of a day. Loop Communication was able to get us back up and operational on their platform within an hour so we could continue our operations. Review collected by and hosted on G2.com.

Heath C.

Small-Business (50 or fewer emp.)

2/9/2018

"Friendly and helpful"

4.5/5

What do you like best about Loop Communications?

The representative helping me (Rebecca) was very kind and patient. She was able to assist me with setting up my service and provided further training material. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing really that I disliked about Loop Communications. So far they are spot on! Review collected by and hosted on G2.com.

Debbie W.

Small-Business (50 or fewer emp.)

4/12/2018

"Quick Response Time"

4/5

What do you like best about Loop Communications?

I like being able to email question and continue working while awaiting answers. Also very quick to respond Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Maybe this will be taken care of as we are a new account but I don't see where I can go back and listen to my calls Review collected by and hosted on G2.com.

Response from Brian Tolleson of Loop Communications

edit

Debbie,

Thanks for submitting a review, we appreciate the feedback! You can see your call history and download recorded calls by logging into your User Control Panel. We'll send over instructions.

Regards,

Brian

Jennifer K.

Director of Marketing

Marketing and Advertising

Mid-Market (51-1000 emp.)

11/8/2017

"Outstanding Customer Service; great reporting features"

5/5

What do you like best about Loop Communications?

Every time we need something or have a question, James is there to help. Plus, with the way their systems are set-up, we have every feature we need regarding call tracking for our 10+ offices. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

If I had to choose something, I suppose it would be a slightly easier way to decipher reports but this is minimal compared to the data we can access. Review collected by and hosted on G2.com.

Shannon A.

Mid-Market (51-1000 emp.)

11/6/2017

"Good service and product "

4/5

What do you like best about Loop Communications?

I can send an update email for my recording directly to loop. I get an email back that day, sometimes even within the hour and it's complete within 48 hours. Now that is fast service.

Support is accessible and friendly. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I haven't had any troubles yet. I wish I knew how to forward my calls to my cell phone when I am not in the office. That way, I would never miss a call. Review collected by and hosted on G2.com.

Response from Brian Tolleson of Loop Communications

edit

Shannon,

Thanks for submitting your feedback on G2, we really appreciate it! In regards to forwarding calls to your mobile, you can do this yourself using the user control panel, or you can just let us know how you want it set up, and we can do it for you. Below are the options you can choose from. We will have support reach out to you, and get you set up!

- Unavailable, which rings your desk phone first, and then forwards if you don't answer.

- Unconditional, which immediately forwards the call, without trying your desk phone first.

- Busy, which forwards if you're on another call.