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# Loop Communications vs Nextiva Comparison - What are their main differences?

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Loop CommunicationsNextiva[+ Add Product](#)

Reviews

**Loop Communications** [

4.8/5(110)

](https://www.g2.com/products/loop-communications/reviews#reviews)

**Nextiva** [

4.5/5(3,678)

](https://www.g2.com/products/nextiva/reviews#reviews)

Pricing

**Loop Communications**
 **$70** month per company · Hosted Phone System

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**Pricing Insights**
from reviews

Time to Implement

**Loop Communications**
1 month

Based on 27 responses

**Nextiva**
1 month

Based on 679 responses

Return on Investment

**Loop Communications**
14 months1 month sooner

Based on 18 responses

**Nextiva**
15 months

Based on 553 responses

Perceived Cost

**Loop Communications**
$$$$$

**Nextiva**
$$$$$

Average Discount

**Loop Communications**
Not enough reviews yet

**Nextiva**
11%

 ![Loop Communications](https://images.g2crowd.com/uploads/product/hd_favicon/1510247503/loop-communications.svg "Loop Communications")

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

G2 offers free advice on this comparison.

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Pros & Cons

**Loop Communications**
Not enough data

**Nextiva**
[
Customer Support (135)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (128)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Difficult Configuration (27)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)

Integrations

**Loop Communications**
Not enough data

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

Screenshots

**Loop Communications**
No screenshot available

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

Ratings

Meets Requirements

**Loop Communications**

9.7

9.792

**Nextiva**

9.1

9.12,916

Ease of Use

**Loop Communications**

9.6

9.692

**Nextiva**

8.8

8.82,967

Ease of Setup

**Loop Communications**

9.5

9.545

**Nextiva**

8.4

8.42,256

Ease of Admin

**Loop Communications**

9.5

9.545

**Nextiva**

8.6

8.62,038

Quality of Support

**Loop Communications**

9.8

9.894

**Nextiva**

9.0

9.02,901

Has the product been a good partner in doing business?

**Loop Communications**

9.8

9.846

**Nextiva**

8.9

8.92,018

Product Direction (% positive)

**Loop Communications**

9.2

9.293

**Nextiva**

8.3

8.32,776

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

9.1

94

8.5

1,872

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

8.7(won by default)

73

Call Management

Not enough data

8.9(won by default)

126

Network monitoring

Not enough data

8.4(won by default)

63

Integrations

Not enough data

8.2(won by default)

77

Virtual PBX

Not enough data

7.9(won by default)

54

SIP trunking services

Not enough data

7.7(won by default)

53

Call List Management

Not enough data

7.5(won by default)

6

Call Center Management

Not enough data

9.0(won by default)

5

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.4(won by 0.2)

83

|

Verified

9.2

1746

|

Verified

Conference Calls

9.1(won by 0.5)

55

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

1159

|

Verified

Desk-to-Desk Calls

9.6(won by 0.5)

80

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.1

1344

|

Verified

Video Calls

Feature Not Available

7.9(won by default)

895

|

Verified

Instant Messaging

Feature Not Available

8.3(won by default)

1056

|

Verified

Screen Sharing

Feature Not Available

7.7(won by default)

826

SMS Messaging

Not enough data

9.0(won by default)

5

Chat/Messaging

Not enough data

10.0(won by default)

5

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

7.7(won by default)

43

Cross-system Integration

Not enough data

7.8(won by default)

41

Adaptive Learning

Not enough data

7.6(won by default)

40

Proactive Assistance

Not enough data

7.6(won by default)

40

Access

Software Pairing

8.3(won by 0.3)

31

8.0

900

Browser Extension

8.5(won by 0.3)

28

8.2

896

Individual Download

Feature Not Available

8.5(won by default)

1037

|

Verified

Advanced Features

Hold Music

9.0(won by 0.7)

66

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

1171

|

Verified

Automated Attendants

9.2(won by 0.6)

62

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

1246

|

Verified

VOiP Number

9.3(won by 0.1)

64

|

Verified

9.2

1494

Additional Functionality

Customizable Reports

Not enough data

7.0(won by default)

5

Reporting & Statistics

Not enough data

7.0(won by default)

9

Voice Mail

Not enough data

9.4(won by default)

8

Mobile Access

Not enough data

9.4(won by default)

18

Call Routing

Not enough data

8.6(won by default)

7

VoIP Connection

Not enough data

10.0(won by default)

5

Reporting/Analytics

Not enough data

7.0(won by default)

5

VoIP

Not enough data

10.0(won by default)

5

Unified Communications

Not enough data

10.0(won by default)

6

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

Not enough data

8.6

217

Channels

Voice

Not enough data

9.4(won by default)

200

Social

Not enough data

8.0(won by default)

175

Live Chat

Not enough data

7.8(won by default)

174

Mobile SMS

Not enough data

8.3(won by default)

179

Email

Not enough data

8.2(won by default)

167

Generative AI

AI Text-to-Speech

Not enough data

7.6(won by default)

85

Generative AI

Not enough data

Not enough data

Functions

Call Routing

Not enough data

8.7(won by default)

176

Session Queuing

Not enough data

8.7(won by default)

172

Concurrent Calling

Not enough data

8.9(won by default)

177

Speech Analytics

Not enough data

8.1(won by default)

170

Auto Dialer

Not enough data

8.2(won by default)

168

IVR

Not enough data

8.6(won by default)

176

Inbound Screen Pop

Not enough data

8.6(won by default)

169

Persistent Data

Not enough data

8.4(won by default)

164

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

Not enough data

8.8(won by default)

11

Cross-system Integration

Not enough data

9.2(won by default)

11

Natural Language Interaction

Not enough data

9.2(won by default)

11

Proactive Assistance

Not enough data

9.2(won by default)

11

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

Not enough data

8.3(won by default)

166

Administrator Access

Not enough data

9.1(won by default)

178

Reporting & Dashboards

Not enough data

8.9(won by default)

178

Session Recording

Not enough data

8.5(won by default)

165

Agent Scheduling and Assignment

Not enough data

8.4(won by default)

160

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

8.6

775

Platform

Omnichannel

Not enough data

8.1(won by default)

464

Mobile Access

Not enough data

8.7(won by default)

665

Queue Management

Not enough data

8.6(won by default)

584

Call Routing

Not enough data

8.9(won by default)

693

Call Back

Not enough data

8.7(won by default)

605

IVR

Not enough data

8.3(won by default)

500

Automatic Call Distribution

Not enough data

8.6(won by default)

602

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

7.7(won by default)

294

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

Not enough data

8.7(won by default)

607

Performance Evaluation

Not enough data

8.7(won by default)

563

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

8.8(won by default)

8

Cross-system Integration

Not enough data

8.9(won by default)

9

Natural Language Interaction

Not enough data

8.8(won by default)

8

Proactive Assistance

Not enough data

8.8(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

Not enough data

8.6(won by default)

593

Reporting & Dashboards

Not enough data

8.7(won by default)

624

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

9.1

48

Basic Communication - Cloud PBX

Call Management

Not enough data

9.5(won by default)

35

Communication Management

Not enough data

9.1(won by default)

30

Scalability

Not enough data

9.4(won by default)

29

Integrations

Not enough data

8.5(won by default)

24

Mobile Accessibility

Not enough data

8.8(won by default)

33

Accessibility

Not enough data

9.1(won by default)

29

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

9.1(won by default)

26

Analytics and Reporting

Not enough data

9.3(won by default)

29

Support and Reliability

Not enough data

9.1(won by default)

30

Automated attendant

Not enough data

9.1(won by default)

27

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.6

210

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

8.1(won by default)

7

Cross-system Integration

Not enough data

8.1(won by default)

7

Adaptive Learning

Not enough data

8.3(won by default)

8

Natural Language Interaction

Not enough data

8.6(won by default)

7

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

8.5(won by default)

148

|

Verified

Native VoIP

Not enough data

9.1(won by default)

160

|

Verified

CCaaS Option

Not enough data

8.8(won by default)

147

|

Verified

Features

Voicemail to Email

Not enough data

9.2(won by default)

187

|

Verified

Voicemail to SMS

Not enough data

8.6(won by default)

154

File Sharing

Not enough data

8.3(won by default)

141

|

Verified

Voice Conferencing

Not enough data

9.0(won by default)

156

|

Verified

Video Conferencing

Not enough data

8.5(won by default)

145

|

Verified

Conference Transcripts

Not enough data

Feature Not Available

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Loop Communications](https://images.g2crowd.com/uploads/product/hd_favicon/1510247503/loop-communications.svg "Loop Communications")](https://www.g2.com/products/loop-communications/reviews)

Loop Communications

Small-Business(50 or fewer emp.)

67.3%

Mid-Market(51-1000 emp.)

31.7%

Enterprise(\> 1000 emp.)

1.0%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

76.9%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

1.2%

Small-Business

(50 or fewer emp.)

67.3%

76.9%

Mid-Market

(51-1000 emp.)

31.7%

21.9%

Enterprise

(\> 1000 emp.)

1.0%

1.2%

Reviewers' Industry

[![Loop Communications](https://images.g2crowd.com/uploads/product/hd_favicon/1510247503/loop-communications.svg "Loop Communications")](https://www.g2.com/products/loop-communications/reviews)
Loop Communications

Insurance

12.5%

Medical Practice

9.6%

Hospital & Health Care

7.7%

Accounting

4.8%

Information Technology and Services

4.8%

Other

60.6%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.5%

Real Estate

3.9%

Other

74.7%

FAQs

## Loop Communications vs Nextiva FAQs

Generated using AI

Last updated: August 17, 2026

### What is the difference between Loop Communications vs Nextiva?

Loop Communications stands out for higher reviewer satisfaction in setup, support, and ease of use, while Nextiva offers broader features and a larger review base.

| [Loop Communications](https://www.g2.com/products/loop-communications/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) |
| --- | --- |
| 4.8/5 (110 reviews) | 4.5/5 (3622 reviews) |
| Small-Business | Small-Business |
| 9.5 | 8.4 |
| 9.8 | 9.0 |
| Exceptional customer support and rapid response | Customer support (127 all-time mentions), reliability (85 all-time mentions) |

### How do the pricing models of Loop Communications and Nextiva compare?

Loop Communications is rated higher for value, with a stronger Price/Cost satisfaction score than Nextiva.

- **Loop Communications:** Reviewers consistently highlight cost savings and describe it as the best deal for a fully functional phone system.
- **Nextiva:** Recent reviews note that pricing can become expensive as features and users are added, and some small-business reviewers express frustration with contract terms and value for money.
- **Switching-reason:** Several reviewers mention switching to Loop Communications for better pricing and customer service compared to previous providers.

### What are the best alternatives to Loop Communications and Nextiva?

The top 3 alternatives to Loop Communications and Nextiva are 3CX, GoTo Connect, and Aircall.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Loop Communications](https://www.g2.com/products/loop-communications/reviews) | 4.8/5 (110 reviews) | Small-Business | Reviewers highlight cost savings and strong value | Exceptional customer support and rapid response |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3622 reviews) | Small-Business | Pricing can become expensive as features and users are added | Customer support (127 all-time mentions), reliability (85 all-time mentions) |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — |
| [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5 (1415 reviews) | Small-Business | — | — |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1645 reviews) | Small-Business | — | — |

### Which VoIP Providers features should I prioritize when comparing Loop Communications and Nextiva?

Buyers comparing Loop Communications and Nextiva should prioritize Ease of Setup, Quality of Support, Feature Breadth, Integrations, and Price/Cost satisfaction.

- **Ease of Setup:** Loop Communications scores 9.5, Nextiva 8.4.
- **Quality of Support:** Loop Communications scores 9.8, Nextiva 9.0.
- **Feature Breadth:** Nextiva offers individual download, instant messaging, screen sharing, and video calls, which are not listed for Loop Communications.
- **Integrations:** Nextiva reviewers mention CRM integrations and unified communications, while Loop Communications reviewers cite ConnectWise Manage integration.
- **Price/Cost satisfaction:** Loop Communications is favored for value, with reviewers highlighting cost savings.

### What are the pros and cons of Loop Communications vs Nextiva?

Loop Communications' headline strength is exceptional customer support, while Nextiva's is its broad feature set and reliability.

- **Loop Communications strengths:** Reviewers consistently praise rapid, knowledgeable support, ease of setup, and cost savings.
- **Loop Communications trade-offs:** Some reviewers note limited self-service options and occasional minor portal limitations.
- **Nextiva strengths:** Customer support (127 all-time mentions), reliability (85 all-time mentions), and a wide range of features including messaging, video calls, and integrations.
- **Nextiva trade-offs:** Reviewers mention pricing can become expensive, contract rigidity, and some limitations in texting and chat features (11 all-time mentions for texting limitations, 7 for chat functionality issues).

### Is Loop Communications or Nextiva better for small businesses?

Loop Communications is the better fit for small businesses, with higher satisfaction scores and a strong small-business reviewer base.

- **Loop Communications:** Largest segment is Small-Business; reviewers highlight ease of use, rapid support, and cost savings as key benefits for small teams.
- **Nextiva:** Largest segment is Small-Business; reviewers note strong support and reliability, but some small-business reviewers express concerns about pricing and contract flexibility.

### Which VoIP Providers platform has better integrations?

Nextiva is favored for integrations, with reviewers citing CRM and unified communications integrations, while Loop Communications is noted for ConnectWise Manage integration.

- **Loop Communications:** Reviewers mention integration with ConnectWise Manage for workflow improvements.
- **Nextiva:** Reviewers highlight CRM integrations and unified communications features, supporting efficient business operations.

### How do Loop Communications and Nextiva compare on customer support?

Loop Communications leads on Quality of Support by 0.8 points, a material difference over Nextiva.

- **Loop Communications:** Reviewers consistently describe rapid, knowledgeable, and friendly support, with many citing immediate assistance and proactive problem-solving.
- **Nextiva:** Customer support is a major strength with 127 all-time mentions, and reviewers frequently note responsive and helpful service, though some mention delays or challenges with complex issues.

### Which is easier to implement, Loop Communications or Nextiva?

Loop Communications is easier to implement, with a 1.1-point lead in Ease of Setup over Nextiva.

- **Loop Communications:** Reviewers describe setup as quick, simple, and well-supported, with many citing a smooth onboarding experience and minimal effort required.
- **Nextiva:** Reviewers generally find setup straightforward, especially with onboarding staff, but some note a learning curve for advanced features and occasional challenges with initial configuration.

### Which product has better Phone Calls?

Loop Communications and Nextiva both deliver strong Phone Calls experiences, with Loop Communications holding a higher Ease of Use score and Nextiva leading in all-time call quality mentions.

- **Loop Communications:** Ease of Use score 9.6; reviewers highlight reliable phone service, clear calls, and minimal downtime.
- **Nextiva:** Ease of Use score 8.7; call quality cited in 50 all-time reviews, with reviewers noting reliable connections and robust calling features.

Alternatives

**Loop Communications Alternatives**

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

[
Dialpad Connect
](/products/dialpad-connect/reviews)

 ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")

[
Vonage Business Communications
](/products/vonage-business-communications/reviews)

**Nextiva Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)