2026 Best Software Awards are here!See the list
Compare Loop Communications and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$70 month per company
Starting at $15.00 1 User Per Month
Loop Communications
Star Rating
(110)4.8 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$70 month per company
Browse all 2 pricing plansNextiva
Star Rating
(3,441)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Loop Communications. Users appreciate its reliable functionality, with one reviewer noting, "The product functions as expected, and we haven't encountered many problems with it."
- According to verified reviews, Loop Communications stands out for its exceptional customer support. Users highlight the responsiveness of their team, stating, "I love how responsive they are to my calls or emails when I need service!" This level of support is a key differentiator for businesses seeking reliable assistance.
- Reviewers mention that Nextiva offers a user-friendly experience, making implementation straightforward for agents. One user remarked, "It is very easy to use, and implementing it for each agent is straightforward," which is crucial for businesses looking to minimize downtime during setup.
- Users say that Loop Communications provides a rich feature set at an aggressive price point, making it an attractive option for small businesses. A user noted, "Coupled with a rich feature set and an aggressive price, Loop is an obvious choice," indicating that it can effectively support growing organizations.
- Reviewers highlight Nextiva's valuable features, such as call recording, which aids in improving communication scripts for better quality assurance. One user stated, "I find the call recording feature particularly valuable for my small business," showcasing how this functionality can enhance operational efficiency.
- According to recent feedback, Loop Communications has a strong focus on uptime, with users expressing satisfaction that their phones are "never down." This reliability is a significant advantage for businesses that depend on consistent communication.
Pricing
Entry-Level Pricing
Loop Communications
Hosted Phone System
$70
month per company
All features, support, and changes included.
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Loop Communications
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.7
92
9.0
2,768
Ease of Use
9.6
92
8.7
2,804
Ease of Setup
9.5
45
8.4
2,096
Ease of Admin
9.5
45
8.6
1,986
Quality of Support
9.8
94
9.0
2,754
Has the product been a good partner in doing business?
9.8
46
8.9
1,967
Product Direction (% positive)
9.2
93
8.3
2,655
Features by Category
Channels
Not enough data
9.4
197
Not enough data
8.0
179
Not enough data
7.7
176
Not enough data
8.2
182
Not enough data
8.2
171
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
177
Not enough data
8.6
176
Not enough data
8.9
177
Not enough data
8.1
174
Not enough data
8.2
172
Not enough data
8.5
180
Not enough data
8.5
172
Not enough data
8.4
168
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
170
Not enough data
9.1
178
Not enough data
9.0
178
Not enough data
8.4
168
Not enough data
8.3
163
Platform
Not enough data
8.1
470
Not enough data
8.6
670
Not enough data
8.6
588
Not enough data
8.9
696
Not enough data
8.8
609
Not enough data
8.3
506
Not enough data
8.6
607
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
611
Not enough data
8.7
569
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
598
Not enough data
8.7
628
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.3
29
Not enough data
9.0
29
Not enough data
9.2
27
Platform Basics - VoIP Providers
Not enough data
8.6
60
Not enough data
8.8
65
Not enough data
8.4
59
Not enough data
8.2
59
Not enough data
8.0
56
Not enough data
7.9
56
Basic Communication
9.4
83
|
Verified
9.2
1642
|
Verified
Feature Not Available
7.9
903
|
Verified
Feature Not Available
8.3
1049
|
Verified
Feature Not Available
7.7
836
9.1
55
|
Verified
8.6
1161
|
Verified
9.6
80
|
Verified
9.1
1342
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
42
Not enough data
8.0
41
Not enough data
7.7
42
Not enough data
7.8
43
Access
8.3
31
8.0
910
8.5
28
8.2
904
Feature Not Available
8.5
1040
|
Verified
Advanced Features
9.0
66
|
Verified
8.3
1176
|
Verified
9.2
62
|
Verified
8.6
1241
|
Verified
9.3
64
|
Verified
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
152
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.8
150
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
155
Not enough data
8.3
146
|
Verified
Not enough data
9.0
159
|
Verified
Not enough data
8.5
150
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Loop Communications and Nextiva are categorized as VoIP Providers
Unique Categories
Loop Communications has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Loop Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
12.5%
Medical Practice
9.6%
Hospital & Health Care
7.7%
Non-Profit Organization Management
4.8%
Information Technology and Services
4.8%
Other
60.6%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Alternatives
Discussions
Is unlimited calling included in my monthly fee?
1 Comment
Official Response from Loop Communications
Yes, within the United States.Read more
How do I set up my VoIP network?
1 Comment
Official Response from Loop Communications
We handle set up and walk you through the entire process.Read more
Can I keep my current number?
1 Comment
Official Response from Loop Communications
Yes. In all but the rarest cases, we can have your existing number ported over.Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
