# Loop Communications vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Loop Communications excels in customer support, with users highlighting their responsiveness and the reliability of their service. One user noted, "I love how responsive they are to my calls or emails when I need service!" This level of support is a significant advantage for small businesses that require consistent communication.
- **Users say** that Nextiva offers a more comprehensive and reliable platform overall, with many praising its ease of use and scalability. A reviewer mentioned, "Nextiva is a smooth communication platform that has worked well for us for several years," indicating that once set up, it operates seamlessly across multiple locations.
- **Reviewers mention** that Loop Communications provides a rich feature set at an aggressive price point, making it an attractive option for small businesses. One user stated, "Coupled with a rich feature set and an aggressive price, Loop is an obvious choice," which highlights its value proposition for budget-conscious organizations.
- **According to verified reviews** , Nextiva's reliability is a standout feature, with users noting that it rarely experiences downtime. A user remarked, "I like Nextiva's reliability; it rarely goes down," which is crucial for businesses that depend on uninterrupted communication.
- **G2 reviewers report** that Loop Communications has a notably quick implementation process, with users appreciating the intuitive onboarding experience. One user shared, "Easy to get in touch with a knowledgeable representative," which suggests that new users can quickly get up to speed with the system.
- **Users say** that while Nextiva has solid customer support, it doesn't quite match the high praise Loop Communications receives in this area. A reviewer noted, "Their team has been responsive," but the overall sentiment leans towards Loop's exceptional service, which could be a deciding factor for businesses prioritizing support.



| | Loop Communications | Nextiva | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 110 | 3,567 | 
| **Largest Market Segment** | Small-Business (67.3% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | $70 month per company | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Loop Communications

**Not enough data**

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | Loop Communications | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 9.7 (92 reviews) | 9.0 (2838 reviews) | 
  | **Ease of Use** | 9.6 (92 reviews) | 8.7 (2886 reviews) | 
  | **Ease of Setup** | 9.5 (45 reviews) | 8.4 (2171 reviews) | 
  | **Ease of Admin** | 9.5 (45 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 9.8 (94 reviews) | 9.0 (2822 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (46 reviews) | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 9.2 (93 reviews) | 8.3 (2713 reviews) | 

---
## Pricing

### Loop Communications

#### Entry-Level Pricing

Plan: Hosted Phone System

Price: $70 month per company

Description: All features, support, and changes included.


[Browse all 2 editions](https://www.g2.com/products/loop-communications/pricing)

#### Free Trial

No

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Loop Communications** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Loop Communications** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Loop Communications** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Loop Communications** | 9.1/10 | 94 |
| **Nextiva** | 8.2/10 | 1793 |

#### Platform Basics - VoIP Providers

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.6 (67 reviews) | 
| **Call Management** | Not enough data | 8.8 (94 reviews) | 
| **Network monitoring** | Not enough data | 8.2 (58 reviews) | 
| **Integrations** | Not enough data | 8.0 (68 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.4 (83 reviews) ✓ Verified | 9.2 (1697 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 7.7 (829 reviews) | 
| **Conference Calls** | 9.1 (55 reviews) ✓ Verified | 8.6 (1160 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.6 (80 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Software Pairing** | 8.3 (31 reviews) | 8.0 (902 reviews) | 
| **Browser Extension** | 8.5 (28 reviews) | 8.1 (897 reviews) | 
| **Individual Download** | Feature Not Available | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Hold Music** | 9.0 (66 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 9.2 (62 reviews) ✓ Verified | 8.6 (1243 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (64 reviews) ✓ Verified | 9.1 (1490 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Loop Communications** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Loop Communications** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Loop Communications | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)


**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Loop Communications | Nextiva | 
|---|---|---|
| **Small-Business** | 67.3% | 77.2% | 
| **Mid-Market** | 31.7% | 21.5% | 
| **Enterprise** | 1.0% | 1.2% | 

### By Industry

#### Loop Communications

- **Insurance:** 12.5%
- **Medical Practice:** 9.6%
- **Hospital & Health Care:** 7.7%
- **Accounting:** 4.8%
- **Information Technology and Services:** 4.8%
- **Non-Profit Organization Management:** 4.8%
- **Health, Wellness and Fitness:** 4.8%
- **Mechanical or Industrial Engineering:** 3.8%
- **Real Estate:** 3.8%
- **Construction:** 3.8%
- **Other:** 39.4%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Loop Communications

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3375 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Loop Communications

- Title: [What is VoIP?](https://www.g2.com/discussions/what-is-voip) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Voice Over Internet Protocol (VOIP) is technology that allows telephone calls over the Internet. It’s the technology we use."
- Title: [Why does hosted VoIP save businesses money?](https://www.g2.com/discussions/saving-money) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hosted VOIP is the easiest and least expensive way to get a dial tone. It provides more features for less money. There are no long distance charges within..."
- Title: [What features are included?](https://www.g2.com/discussions/included-features) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "All of them. (We never charge à la carte.) You get Automated Attendant, Blacklists, External Call Transfers, Call Detail Records, Situational Call Forward,..."
- Title: [How do I buy my phones?](https://www.g2.com/discussions/buying-phones) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We can help you purchase the best phone for your needs. There are many options available."
- Title: [What is a hosted PBX?](https://www.g2.com/discussions/hosted-pbx) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "A Hosted PBX is a “phone system in the cloud”. No equipment is needed in your office to maintain or service."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/loop-communications-vs-nextiva)