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Compare Loop Communications and Nextiva 
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At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$70 month per company
Starting at $15.00 1 User Per Month
Loop Communications
Star Rating
(110)4.8 out of 5
Market Segments
Small-Business (67.3% of reviews)
Entry-Level Pricing
$70 month per company
Browse all 2 pricing plansNextiva
Star Rating
(3,436)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Loop Communications excels in Ease of Use with a score of 9.6, while Nextiva trails behind at 8.7. Reviewers mention that Loop's intuitive interface makes it easy for small businesses to adopt and utilize the software effectively.
- Reviewers say that Loop Communications offers superior Quality of Support with a score of 9.8 compared to Nextiva's 9.0. Users on G2 highlight Loop's responsive customer service as a key factor in their satisfaction.
- G2 users mention that Loop Communications shines in Call Management with a score of 9.3, while Nextiva's score of 9.2 indicates a slight difference. Users appreciate Loop's robust features for managing calls efficiently.
- Users say that Loop Communications has a higher score in Scalability at 9.3, which is crucial for growing businesses, compared to Nextiva's score. Reviewers mention that Loop's flexibility allows for easy adjustments as business needs change.
- Reviewers mention that Nextiva offers better Video Calls functionality with a score of 7.9, while Loop's score is lower at 6.7. Users report that Nextiva's video conferencing features are more reliable and user-friendly.
- Users on G2 report that Loop Communications provides a more comprehensive Automated Attendant feature with a score of 9.2, compared to Nextiva's 8.7. Reviewers highlight Loop's ability to customize greetings and routing options as a significant advantage.
Pricing
Entry-Level Pricing
Loop Communications
Hosted Phone System
$70
month per company
All features, support, and changes included.
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Loop Communications
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.7
92
9.0
2,766
Ease of Use
9.6
92
8.7
2,803
Ease of Setup
9.5
45
8.4
2,094
Ease of Admin
9.5
45
8.6
1,987
Quality of Support
9.8
94
9.0
2,752
Has the product been a good partner in doing business?
9.8
46
8.9
1,969
Product Direction (% positive)
9.2
93
8.3
2,652
Features by Category
Channels
Not enough data
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
Not enough data
8.4
166
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
597
Not enough data
8.7
626
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
Not enough data
8.6
61
Not enough data
8.8
64
Not enough data
8.4
60
Not enough data
8.2
59
Not enough data
8.0
57
Not enough data
7.9
57
Basic Communication
9.4
83
|
Verified
9.2
1641
|
Verified
Feature Not Available
7.9
904
|
Verified
Feature Not Available
8.2
1049
|
Verified
Feature Not Available
7.7
835
9.1
55
|
Verified
8.6
1160
|
Verified
9.6
80
|
Verified
9.1
1340
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.8
43
Not enough data
8.1
42
Not enough data
7.7
42
Not enough data
7.8
43
Access
8.3
31
8.0
909
8.5
28
8.2
904
Feature Not Available
8.5
1040
|
Verified
Advanced Features
9.0
66
|
Verified
8.3
1176
|
Verified
9.2
62
|
Verified
8.6
1241
|
Verified
9.3
64
|
Verified
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Loop Communications and Nextiva are categorized as VoIP Providers
Unique Categories
Loop Communications has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Loop Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
12.5%
Medical Practice
9.6%
Hospital & Health Care
7.7%
Non-Profit Organization Management
4.8%
Information Technology and Services
4.8%
Other
60.6%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Alternatives
Discussions
Is unlimited calling included in my monthly fee?
1 Comment
Official Response from Loop Communications
Yes, within the United States.Read more
How do I set up my VoIP network?
1 Comment
Official Response from Loop Communications
We handle set up and walk you through the entire process.Read more
Can I keep my current number?
1 Comment
Official Response from Loop Communications
Yes. In all but the rarest cases, we can have your existing number ported over.Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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