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Loop Communications Reviews & Product Details

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

Seller

Loop Communications

Languages Supported

English

Overview by

Brian Tolleson (CEO and Founding Partner at Loop Communications)

Discussions

Loop Communications Community

Pricing

Pricing provided by Loop Communications.

Hosted Phone System

$70

month per company

Phone Extension

$17

month per user

View More Pricing Information

Top-Rated Alternatives

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Loop Communications Reviews (110)

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Matthew T.

Client Care

Mid-Market (51-1000 emp.)

1/24/2019

"Responsive, honest, professional and reasonably priced VOIP service"

5/5

What do you like best about Loop Communications?

They have a very quick response time and send e-mail updates on the status of the ticket. Everyone that we talk with at their office is always helpful and professional. They are also very efficient at making changes to the service. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Honestly can't think of anything! The only "negative" is that because the phone lines go through the internet, whenever our internet goes down the phone lines do as well, however it is a quick and easy process getting phone calls transferred to a cell phone, if necessary. Review collected by and hosted on G2.com.

James E.

IT Manager

Small-Business (50 or fewer emp.)

7/11/2019

"Great company to do business with. "

5/5

What do you like best about Loop Communications?

Customer service is over the top. Always friendly and willing to help you anyway that they can.

Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I have found nothing to not like about this company. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Great business, great support. Give them a call. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

We cut out VOIP costs in half from our previous provider. Also the hardware is not proprietary. I can't imagine going somewhere else, but if we did the phones can go with us. Review collected by and hosted on G2.com.

Dan M.

Small-Business (50 or fewer emp.)

7/16/2019

"Business Phones Made Easy!"

5/5

What do you like best about Loop Communications?

Loop is extremely easy to work with. From the contract set up, to getting our phones/E-Fax up and running, they have been a breeze to work with. They've made our phone system an after thought, knowing it is in good hands. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

No complaints. They have been perfect to work with so far. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/18/2019

"Loop communication review"

2.5/5

What do you like best about Loop Communications?

The ability to carry extensions from one work place to another Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Unsure if the high volume of calls we receive is too much for the system are currently using. We often have patient complaints that they are unable to get through to a person. Review collected by and hosted on G2.com.

Response from Brian Tolleson of Loop Communications

edit

Hello, thank you for reporting your concerns. We would love to help resolve any issues you are having regarding call routing and we would be happy to give advice on the optimal setup to help patients reach the appropriate party. I do not currently see any tickets regarding this issue, so please reach out to customer support so we can help!

Verified User in Education Management

Mid-Market (51-1000 emp.)

10/21/2019

"Loop @ Charlotte Lab School"

4.5/5

What do you like best about Loop Communications?

Loop does very well with response time and quick solutions. I always have a quick response to whatever question posed and a relatively precise solution. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

After looking at more of this survey, I see now that we don't use Loop at its maximum capacity for our school. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

11/18/2019

"Excellent communication between Loop (Jon) and myself."

4.5/5

What do you like best about Loop Communications?

That Loop Communication got back with me shortly. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

There was no downside using Loop Communication. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/18/2019

"Nothing but good service for the staff at Loop Communications"

4.5/5

What do you like best about Loop Communications?

Reliable service for phones as well as customer service support Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I have not found any reason at this point to dislike anything about Loop Communications Review collected by and hosted on G2.com.

Nick O.

President

Small-Business (50 or fewer emp.)

1/24/2019

"Loopy for loop"

5/5

What do you like best about Loop Communications?

Support. We had an instance where a user was entering his vm password incorrectly a few times, his phone then rang and it was Loop support asking if he needed help. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

So far, nothing. I thought I'd have an issue with latency or something, but it's been great. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

7/16/2019

"Prompt responses/resolutions"

5/5

What do you like best about Loop Communications?

Always very helpful with fast/courteous service. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing to dislike. We haven't had any negative experiences with Loop. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Their service is impeccable. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

No problems. They've always been on top of their service. They always go above and beyond with suggestions and advice in regards to our telecommunications. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

1/24/2019

"Loop Communications"

5/5

What do you like best about Loop Communications?

We encounter few issues with Loop. On the rare occasions that we need to contact them for assistance, they are always friendly and prompt to respond and resolve our service requests. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I can't think of any things that I dislike about Loop. We rarely experience any issues and they're always resolved quickly when we do. Review collected by and hosted on G2.com.