--- title: Loop Communications Reviews meta\_title: 'Loop Communications Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 110 reviews by the users' company size, role or industry to find out how Loop Communications works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 110 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Loop Communications Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Loop Communications but has limited features. Are you part of the Loop Communications team? [Upgrade your plan](https://my.g2.com/loop-communications/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective. * * * Seller [Loop Communications](https://www.g2.com/sellers/loop-communications) Discussions [Loop Communications Community](https://www.g2.com/products/loop-communications/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Brian Tolleson (CEO and Founding Partner at Loop Communications) Show More ## Pricing Pricing provided by Loop Communications. ### Hosted Phone System $70 month per company ### Phone Extension $17 month per user [ View More Pricing Information ](https://www.g2.com/products/loop-communications/pricing) ## Top-Rated Alternatives [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,426) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/loop-communications/competitors/alternatives) ## User Insights Average based on 110 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Small-Business (50 or fewer emp.) 9/29/2021 "Quick to respond & seamless transition" 4/5 What do you like best about Loop Communications? We just recently upgraded our entire system. Both points of contact were extremely thorough in making sure we had a seamless transition. They quickly responded to all questions and final details of getting our new system up and running. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? A few days into our switch, we received notification that the provider for Loop had incurred attacks causing system issues. While we have not experienced any of the problems, and it doesn't seem to affect data, I'm hoping that security is not a continuing problem in the future. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? We are saving money by upgrading while having better technology. Review collected by and hosted on G2.com. Show More Response from Brian Tolleson of Loop Communications [Editedit](https://www.g2.com/survey_responses/loop-communications-review-5030058/official_response/edit) Thanks for your review and kind words about our customer service! Regarding the DDoS attacks, I just wanted to clarify that this was not on our network, but it impacted an upstream provider that affects the entire telecom industry. We have seen very little impact to a small number of customers on our services, but wanted to keep all of our customers informed. Hope that helps explain why you haven't experienced any issues. Regards, Brian Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LM Lauren M. Mid-Market (51-1000 emp.) 3/18/2020 "User-friendly, consistently works as described" 4/5 What do you like best about Loop Communications? Loop is very easy to use. Once you have log-in credentials, you simply log-in & you are ready to proceed with your day. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? Often when I am making calls, the caller ID will not be visible. Other times it will be. The inconsistency is not detrimental, but it is something that could be improved. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? Being able to remotely log-in to the platform gives me the opportunity to work from home. This is huge! Especially with the pandemic occurring currently. I have renewed confidence in my employer because they have made efforts to use a platform which supports our work-from-home capabilities. This is an advantage when ill, on maternity leave, on vacation, et cetera. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JD Jessica D. Small-Business (50 or fewer emp.) 3/23/2020 "Simple and Easy" 4/5 What do you like best about Loop Communications? Loop Communications is effective in getting issues resolved quickly and efficiently. They are very professional as well. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? That certain things require a managers approval. I have been with my company for over a year now and I wanted to update our phone system so that if someone wants to call in and speak to me or Accounting, that my name is in the system to search and they stated they need my managers approval. With our small company, my boss is always busy so I never got it done. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? A phone was dmaged due to a power surge and they replaced the phone. Also Loop has connected many of our offices through the office phone system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DC Debbie C. PL Agency Manager Small-Business (50 or fewer emp.) 12/3/2019 "Loop Review" 4/5 What do you like best about Loop Communications? I like the control panel that shows who is on the phone and the availability to download a conversation to my agency management system. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? My least favorite thing about Loop is that I sometimes get static on the line when speaking with customers and a few times the call was lost in a transfer. Review collected by and hosted on G2.com. Recommendations to others considering Loop Communications: It's a great tool for today's offices. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? It has made it easier to access our customers accounts and also to help protect us in an E&O situation having the recorded phone conversation available to put in our management system as proof of our conversation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/29/2020 "Service has been reliable and support responsive. No complaints at all." 4/5 What do you like best about Loop Communications? Responsive support when we needed changes. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? I haven't had any bad experiences so far. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? We've been able to move our business phones to home office to easily work remote. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 1/25/2019 "Essential Title Partners" 4/5 What do you like best about Loop Communications? An attentive customer service and tech support team. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? Technology could be more update - like a more advanced portal with an app that can be downloaded onto a desktop and phone which includes a chat window to talk with co-workers. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? The ability to answer phone calls even when out of the office. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DW Debbie W. Small-Business (50 or fewer emp.) 4/12/2018 "Quick Response Time" 4/5 What do you like best about Loop Communications? I like being able to email question and continue working while awaiting answers. Also very quick to respond Review collected by and hosted on G2.com. What do you dislike about Loop Communications? Maybe this will be taken care of as we are a new account but I don't see where I can go back and listen to my calls Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? Phone Service Review collected by and hosted on G2.com. Show More Response from Brian Tolleson of Loop Communications [Editedit](https://www.g2.com/survey_responses/loop-communications-review-673422/official_response/edit) Debbie, Thanks for submitting a review, we appreciate the feedback! You can see your call history and download recorded calls by logging into your User Control Panel. We'll send over instructions. Regards, Brian Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SA Shannon A. Mid-Market (51-1000 emp.) 11/6/2017 "Good service and product " 4/5 What do you like best about Loop Communications? I can send an update email for my recording directly to loop. I get an email back that day, sometimes even within the hour and it's complete within 48 hours. Now that is fast service. Support is accessible and friendly. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? I haven't had any troubles yet. I wish I knew how to forward my calls to my cell phone when I am not in the office. That way, I would never miss a call. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? We have multiple phones in our offices including a conference phone in our conference room. Not having to worry about our communication due to the great customer service is phenomenal. Review collected by and hosted on G2.com. Show More Response from Brian Tolleson of Loop Communications [Editedit](https://www.g2.com/survey_responses/loop-communications-review-455148/official_response/edit) Shannon, Thanks for submitting your feedback on G2, we really appreciate it! In regards to forwarding calls to your mobile, you can do this yourself using the user control panel, or you can just let us know how you want it set up, and we can do it for you. Below are the options you can choose from. We will have support reach out to you, and get you set up! - Unavailable, which rings your desk phone first, and then forwards if you don't answer. - Unconditional, which immediately forwards the call, without trying your desk phone first. - Busy, which forwards if you're on another call. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CP Casey P. Small-Business (50 or fewer emp.) 2/13/2018 "Patient" 4/5 What do you like best about Loop Communications? Tech Brandon is wonderful to work with and very patient. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? I am not sure what I dislike. This is a new phone system for us but so far so good. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? We are a dental office with several locations. At times we share patients so it allows us to communicate between offices quickly and easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LW Liz W. Small-Business (50 or fewer emp.) 11/6/2017 "Nice Phone System" 4/5 What do you like best about Loop Communications? User friendly details and the ability to customize your experience. Review collected by and hosted on G2.com. What do you dislike about Loop Communications? Sometimes the connection is choppy making the quality less than great. Review collected by and hosted on G2.com. What problems is Loop Communications solving and how is that benefiting you? Easier and more efficient communications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Loop Communications? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Loop Communications ](https://www.g2.com/products/loop-communications/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What is VoIP? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-voip) GU Guest User What is your experience with Loop Communications for VoIP solutions, and what challenges have you faced? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-experience-with-loop-communications-for-voip-solutions-and-what-challenges-have-you-faced) [ View all Discussions ](https://www.g2.com/products/loop-communications/discuss) ## Pricing Options Pricing provided by Loop Communications. ### Hosted Phone System $70 month per company ### Phone Extension $17 month per user [ View More Pricing Information ](https://www.g2.com/products/loop-communications/pricing) Loop Communications Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-loop-communications) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image") Nextiva 4.5/5(3,619) [ Compare Now ](https://www.g2.com/compare/loop-communications-vs-nextiva) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,426) [ Compare Now ](https://www.g2.com/compare/loop-communications-vs-ringex) ##### ##### Loop Communications Features Basic Communication Phone Calls Conference Calls Desk-to-Desk Calls Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension [ View More Features ](https://www.g2.com/products/loop-communications/features) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers) ##### Explore More [Top-rated ASM tools for continuous security scanning](https://www.g2.com/discussions/top-rated-asm-tools-for-continuous-security-scanning)[How regularly does Alteryx deliver new features and platform updates that support enterprise-scale analytics?](https://www.g2.com/discussions/how-regularly-does-alteryx-deliver-new-features-and-platform-updates-that-support-enterprise-scale-analytics)[What are the most trusted enterprise information archiving solutions by financial services compliance officers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-enterprise-information-archiving-solutions-by-financial-services-compliance-officers-based-on-user-reviews%20) [Top tools for recurring billing automation](https://www.g2.com/discussions/top-tools-for-recurring-billing-automation)[Which enterprise mobility management platforms avoid user friction while enforcing security policies for distributed workforces?](https://www.g2.com/discussions/which-enterprise-mobility-management-platforms-avoid-user-friction-while-enforcing-security-policies-for-distributed-workforces)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures) [Show MoreShow Less](javascript:void(0);)