--- title: Loop Communications Reviews meta_title: 'Loop Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 110 reviews by the users' company size, role or industry to find out how Loop Communications works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 110 scale: '5' date_modified: '2026-06-15' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Loop Communications Reviews **Vendor:** Loop Communications **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 110 ## About Loop Communications At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective. ## Loop Communications Reviews ### 1. Loop Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie B. | Administrative Assistant, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Loop Communications?** The are so responsive in there care of our needs. **What do you dislike about Loop Communications?** There isn't anything we dislike about Loop Communications. **Recommendations to others considering Loop Communications:** They are a great company to work with and very accomodating. **What problems is Loop Communications solving and how is that benefiting you?** Flip of a switch technology ### 2. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alma R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Loop Communications?** When I contact Loop Communications, they respond immediately. If there is action that is needed, it is done in such a timely manner. **What do you dislike about Loop Communications?** There is nothing I dislike about Loop Communications **Recommendations to others considering Loop Communications:** Loop Communications is an awesome company! **What problems is Loop Communications solving and how is that benefiting you?** They handle our phone systems and we have had no problems. ### 3. Great Service - Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Mary O. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Loop Communications?** Being a small business, it is so essential that we control overhead costs. Loop is a key player. **What do you dislike about Loop Communications?** We really don't have a dislike with Loop. Our dislike is with our internet provider. When they randomly change our IP address, it knocks us offline, or when the internet goes down, we lose phone service. **What problems is Loop Communications solving and how is that benefiting you?** Overhead costs have been reduced greatly. ### 4. Service has been reliable and support responsive. No complaints at all. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2020 **What do you like best about Loop Communications?** Responsive support when we needed changes. **What do you dislike about Loop Communications?** I haven't had any bad experiences so far. **What problems is Loop Communications solving and how is that benefiting you?** We've been able to move our business phones to home office to easily work remote. ### 5. Phone line adjustments **Rating:** 5.0/5.0 stars **Reviewed by:** Abby W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Loop Communications?** Prompt and very polite customer service. **What do you dislike about Loop Communications?** Nothing at all!! amazing service for us. **Recommendations to others considering Loop Communications:** Please go with Loop! You wont be sorry! **What problems is Loop Communications solving and how is that benefiting you?** Phone line communications. Loop is beneficial in getting our message out to our customers and helping our patients communicate with us. ### 6. Chief Technology Officer **Rating:** 5.0/5.0 stars **Reviewed by:** Dean S. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Loop Communications?** Service - Service - Service! Loop Communications sets the standard for service! They provided a seamless conversion, customer friendly user support, include innovative tools for managing support desks, multiple IVR solutions and customized a user manual to meet our needs. **What do you dislike about Loop Communications?** We have not found any area of Loop Communication that we dislike **Recommendations to others considering Loop Communications:** Move to this service as fast as possible **What problems is Loop Communications solving and how is that benefiting you?** Improved call center, reduced cost, freed up phone support personel, corporate and remote phone systems, custom IVR solutions, ### 7. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2020 **What do you like best about Loop Communications?** The tech support is amazing. They answer the phone quickly, and take care of you. I was amazed, this is the way tech support is supposed to work. **What do you dislike about Loop Communications?** I don’t have any things I dislike, it has been great so far. **Recommendations to others considering Loop Communications:** Very hands on a personal to each customer. **What problems is Loop Communications solving and how is that benefiting you?** Provisioning a new phone. ### 8. By Far, the best customer support I have experienced! **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | IT Manager, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Loop Communications?** I started with my company in the middle of our VOIP upgrade and with the help of everyone at Loop, I was able to pick up the pieces from my predecessor and complete the install without any major hitches. Every time I needed something, whether it was a new extension or a change to the call tree on Sunday, Loop was there to handle everything quickly, efficiently and most of, professionally. **What do you dislike about Loop Communications?** The only complaint that I have about the services provided by Loop, which is actually not one of their native services but a service they provide access to from another vendor, is their eFax service. The support I receive from Loop is great, but sometimes the issue is not something they can control. Complaints are typical, faxes not going through or the portal is down. Other then that, I have no other complaints. **What problems is Loop Communications solving and how is that benefiting you?** We have been able to cut costs by moving away from the several analog phone lines we had for faxing documents and moved to Loop's eFax. This saved us, overall, around $7,200 yearly and we have improved processes by removing the need to have a physical analog fax machine at each doctor's pod. ### 9. Loop customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Loop Communications?** I emailed support and they responded very quickly and then followed up with a call. **What do you dislike about Loop Communications?** There wasn't anything I disliked about working with them. **What problems is Loop Communications solving and how is that benefiting you?** We need to make some changes to how our phones are answered. ### 10. Excellent Service. Very Customer Oriented **Rating:** 5.0/5.0 stars **Reviewed by:** Subu N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Loop Communications?** They listen. They are flexible. Their service is excellent **What do you dislike about Loop Communications?** Nothing to complain thus far. Overall everything seems to work great **What problems is Loop Communications solving and how is that benefiting you?** Replaced the VIOP system in my company. They worked with my IS provider and the transition was seamless ### 11. Responsive, honest, professional and reasonably priced VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew T. | Client Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** They have a very quick response time and send e-mail updates on the status of the ticket. Everyone that we talk with at their office is always helpful and professional. They are also very efficient at making changes to the service. **What do you dislike about Loop Communications?** Honestly can't think of anything! The only "negative" is that because the phone lines go through the internet, whenever our internet goes down the phone lines do as well, however it is a quick and easy process getting phone calls transferred to a cell phone, if necessary. **What problems is Loop Communications solving and how is that benefiting you?** Much more reasonably priced than traditional phone lines, very easy to make changes to the lines (name on extension, adding/removing lines, etc.) and quick, easy communication between our 3 offices in 2 states. ### 12. Great company to do business with. **Rating:** 5.0/5.0 stars **Reviewed by:** James E. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Loop Communications?** Customer service is over the top. Always friendly and willing to help you anyway that they can. **What do you dislike about Loop Communications?** I have found nothing to not like about this company. **Recommendations to others considering Loop Communications:** Great business, great support. Give them a call. **What problems is Loop Communications solving and how is that benefiting you?** We cut out VOIP costs in half from our previous provider. Also the hardware is not proprietary. I can't imagine going somewhere else, but if we did the phones can go with us. ### 13. Business Phones Made Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Loop Communications?** Loop is extremely easy to work with. From the contract set up, to getting our phones/E-Fax up and running, they have been a breeze to work with. They've made our phone system an after thought, knowing it is in good hands. **What do you dislike about Loop Communications?** No complaints. They have been perfect to work with so far. **What problems is Loop Communications solving and how is that benefiting you?** Loop allowed us to convert to VOIP platform and cut our phone expenses. ### 14. Loop communication review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Loop Communications?** The ability to carry extensions from one work place to another **What do you dislike about Loop Communications?** Unsure if the high volume of calls we receive is too much for the system are currently using. We often have patient complaints that they are unable to get through to a person. **What problems is Loop Communications solving and how is that benefiting you?** We are able to see what line a call comes into and narrow down who spoke to that patient **Official Response from Brian Tolleson:** > Hello, thank you for reporting your concerns. We would love to help resolve any issues you are having regarding call routing and we would be happy to give advice on the optimal setup to help patients reach the appropriate party. I do not currently see any tickets regarding this issue, so please reach out to customer support so we can help! ### 15. Loop @ Charlotte Lab School **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Loop Communications?** Loop does very well with response time and quick solutions. I always have a quick response to whatever question posed and a relatively precise solution. **What do you dislike about Loop Communications?** After looking at more of this survey, I see now that we don't use Loop at its maximum capacity for our school. **What problems is Loop Communications solving and how is that benefiting you?** Communication within our school. ### 16. Excellent communication between Loop (Jon) and myself. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Loop Communications?** That Loop Communication got back with me shortly. **What do you dislike about Loop Communications?** There was no downside using Loop Communication. **What problems is Loop Communications solving and how is that benefiting you?** Made my communication easier with employees on my staff. ### 17. Nothing but good service for the staff at Loop Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Loop Communications?** Reliable service for phones as well as customer service support **What do you dislike about Loop Communications?** I have not found any reason at this point to dislike anything about Loop Communications **Recommendations to others considering Loop Communications:** Great Customer Service **What problems is Loop Communications solving and how is that benefiting you?** Phone ext set up and configuring phones ### 18. Loopy for loop **Rating:** 5.0/5.0 stars **Reviewed by:** Nick O. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** Support. We had an instance where a user was entering his vm password incorrectly a few times, his phone then rang and it was Loop support asking if he needed help. **What do you dislike about Loop Communications?** So far, nothing. I thought I'd have an issue with latency or something, but it's been great. **Recommendations to others considering Loop Communications:** I ended up becomming a reseller after I bought it for our own use. **What problems is Loop Communications solving and how is that benefiting you?** I was able to get a full featured phone system that does everything we need and is nimble. ### 19. Prompt responses/resolutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Loop Communications?** Always very helpful with fast/courteous service. **What do you dislike about Loop Communications?** Nothing to dislike. We haven't had any negative experiences with Loop. **Recommendations to others considering Loop Communications:** Their service is impeccable. **What problems is Loop Communications solving and how is that benefiting you?** No problems. They've always been on top of their service. They always go above and beyond with suggestions and advice in regards to our telecommunications. ### 20. Loop Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** We encounter few issues with Loop. On the rare occasions that we need to contact them for assistance, they are always friendly and prompt to respond and resolve our service requests. **What do you dislike about Loop Communications?** I can't think of any things that I dislike about Loop. We rarely experience any issues and they're always resolved quickly when we do. **What problems is Loop Communications solving and how is that benefiting you?** Loop Communications has allowed our entire company to be more efficient by providing great (and simple to use) products and excellent service. Our business has grown exponentially over the past decade and Loop has remained an excellent vendor. ### 21. New technologie at its best. **Rating:** 4.5/5.0 stars **Reviewed by:** Arlene L. | Finance/Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Loop Communications?** We have the ability to have many phones with only one line. I patients calls can be answered and therefore reduces the frustration of hearing a busy signal. Enjoy the fact that we have a support staff to handle any issues with the phones. This is a much more professional approach for our clinic. **What do you dislike about Loop Communications?** I have not found anything I dislike yet. We probably need to use more features that we currently do. **What problems is Loop Communications solving and how is that benefiting you?** Reduced busy signal for callers. No waiting by employees to make calls due to limited phone lines. ### 22. Simple and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Loop Communications?** When we started using Loop, the process was super simple and effortless. We had all the tools we needed to successfully use our equipment. **What do you dislike about Loop Communications?** We are a large corporation and we needed Loop for one of our small offsite offices. Because there are so many levels to me, I feel like I wasn't passed on the information I needed although I'm responsible for the system at this location. This is of no fault to anyone directly. **Recommendations to others considering Loop Communications:** This worked for us as we have a remote location. We don't need a permanent receptionist there right now, so we were able to use an automated answering service for the phones. **What problems is Loop Communications solving and how is that benefiting you?** Ease of a phone system. Not difficult to use and has helped with the absence of a switchboard operator. ### 23. Loop Communications service **Rating:** 5.0/5.0 stars **Reviewed by:** Karen B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** Loop Communications has excellent service. Their sales team is thorough and their technical support team is fantastic, their response time is quick and direct. **What do you dislike about Loop Communications?** Nothing, I have been very pleased with all aspects of their service. **Recommendations to others considering Loop Communications:** Talk to them **What problems is Loop Communications solving and how is that benefiting you?** Loop manages our phones/IP Phones, They installed and service. ### 24. Fantastic Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Loop Communications?** The Loop team has been fantastic to work with. We had a few issues during implementation, but the team has been responsive. That is why we made a change...we needed a responsive team. **What do you dislike about Loop Communications?** Some of the online tools are not as "fancy" as what we came from, but everything has worked perfectly. We have had issues with porting numbers and I wish I could have worked this ahead of time so that I am not still having to pay my old carrier. **Recommendations to others considering Loop Communications:** They are a small team and make sure your business is right sized to work with them. We kept our phones we previously used and there were some issues with implementation, but they were extremely responsive and owned the issues. If you are porting numbers to them, make sure that you investigate completely. We are 30 days in and still trying to port numbers over. **What problems is Loop Communications solving and how is that benefiting you?** I was looking for a more economical VOIP solution with better customer service. I operate a small distributed business and do not have time to fool with settings and configurations. The Loop team handles everything for me. ### 25. Customer service was pretty good. **Rating:** 4.5/5.0 stars **Reviewed by:** Todd H. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Loop Communications?** The phone conversation was professional . **What do you dislike about Loop Communications?** Can't think of anything. There was mention of an app that would allow me to use my headset through my cell phone and show my work number and name on caller id. **What problems is Loop Communications solving and how is that benefiting you?** Was trying to get a headset to work with my office phone. ### 26. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** The prompt responses is what I like the best. I send an email and they respond very quickly and resolve my issues. **What do you dislike about Loop Communications?** There is no dislikes thus far. I would let the customer service know if I had issues with their services. If I have nothing negative to say, I will not makeup something. **Recommendations to others considering Loop Communications:** N/A **What problems is Loop Communications solving and how is that benefiting you?** The visual voicemail is my absolute favorite and clients can no longer say they have been leaving messages for months because my emails will tell me who has left messages. ### 27. Loop gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** they are very communicative and really want to get our issues resolved **What do you dislike about Loop Communications?** sometimes it can take a bit for them to get the issue resolved **Recommendations to others considering Loop Communications:** for growing companies, this is a great product and we are very happy with the service we're getting **What problems is Loop Communications solving and how is that benefiting you?** so much easier to contact the people we need to at other offices, and it's nice to have the ability to personalize ### 28. Essential Title Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Loop Communications?** An attentive customer service and tech support team. **What do you dislike about Loop Communications?** Technology could be more update - like a more advanced portal with an app that can be downloaded onto a desktop and phone which includes a chat window to talk with co-workers. **What problems is Loop Communications solving and how is that benefiting you?** The ability to answer phone calls even when out of the office. ### 29. Administrative Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** Loop is quick to respond and VERY helpful **What do you dislike about Loop Communications?** It would be nice to have one person to go to for help instead of writing into the support email. But I might also be doing that part wrong... **What problems is Loop Communications solving and how is that benefiting you?** I am not tech savvy so they help me update phone extensions and names ### 30. Nothing but a great experience with Loop. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Loop Communications?** The customer service with Loop I always quick, friendly, and reliable. **What do you dislike about Loop Communications?** I would like Loop to integrate with more systems. **Recommendations to others considering Loop Communications:** More integration **What problems is Loop Communications solving and how is that benefiting you?** Loop always provides a clear reliable connection we can count on. ### 31. Consistently The Best Customer Service Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Loop Communications?** No matter who I'm working with on the Loop team, I always get quick, reliable, and friendly responses. Their staff is extremely competent, and get to the root of any issue or question that arises. Their billing and service packages are transparent and easy to understand. **What do you dislike about Loop Communications?** I do wish I had the capability to change our greeting message without having to email/call Loop customer service. **Recommendations to others considering Loop Communications:** If your company has not previously used a VOIP system, check with your IT Admin to ensure your networks can handle the additional load of the VOIP phone system. **What problems is Loop Communications solving and how is that benefiting you?** When my company started using Loop, we were transferring off an archaic phone system to new VOIP system. The phones we've purchased from Loop have brought relevant technology that integrated easily with our business needs. The professionally recorded greeting, ability to be alerted/listen to voicemails via email, a company directory within the phone, and an online portal to customize our speed-dial settings are some of the features that has immediately helped our business. ### 32. We LOVE Loop!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ray G. | Operations Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Loop Communications?** Excellent VOIP and THE BEST SUPPORT I'VE EVER EXPERIENCED!!!! HANDS DOWN! **What do you dislike about Loop Communications?** We are very satisfied with Loop's VOIP product and the support. There's nothing we dislike. **Recommendations to others considering Loop Communications:** If you need a VOIP solution AND you have rigorous requirements AND you want the highest level of service at a reasonable price then Loop Communications is the right choice. **What problems is Loop Communications solving and how is that benefiting you?** Loop's VOIP solution provides us with nearly unlimited flexibility in the way we communicate. We have some complex requirements for our dial plans in order to support our client base. Loop's solution is tailored to our business needs giving us the communication tools we need to provide service to our clients. ### 33. Reliable, Affordable Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Timmy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Loop Communications?** Loop provides the perfect solution to fit our business needs. Whether it's setting up a single phone or creating an advanced call routing plan, it's never been an issue. The support response times are amazing as well. Most of our requests are completed within 10 minuets of opening a ticket. **What do you dislike about Loop Communications?** Nothing so far. Everything has met our needs. **Recommendations to others considering Loop Communications:** If you are looking for a no-hassle solution that just works, switch to Loop. We currently have around 70 devices managed by Loop, and our experience has been fantastic. **What problems is Loop Communications solving and how is that benefiting you?** Loop has created a solid platform for phone service. With our previous provider, we had frequent service outages and issues with our hardware. Since switching, we rarely have issues. ### 34. Great Suport **Rating:** 5.0/5.0 stars **Reviewed by:** Robin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2018 **What do you like best about Loop Communications?** The support has been amazing. They are quick to respond and resolve anything you need from them. **What do you dislike about Loop Communications?** Nothing they have been great to deal with **Recommendations to others considering Loop Communications:** We are using them for their phone service and the phones are very good but the support we have received has been amazing. Would recommend them because of the amazing support. **What problems is Loop Communications solving and how is that benefiting you?** Phone issues ### 35. Saved the day! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Director of Information Technology and Sales, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Loop Communications?** The team at Loop Communications have been extremely responsive. **What do you dislike about Loop Communications?** We currently have no dislikes. They have been doing a great job! **Recommendations to others considering Loop Communications:** NDSE Inc. Highly recommends using Loop Communications as they are a very personable group that takes a great deal of pride in their service and delivery. **What problems is Loop Communications solving and how is that benefiting you?** As a service company, we had lost our VoIP phones for the majority of a day. Loop Communication was able to get us back up and operational on their platform within an hour so we could continue our operations. ### 36. Friendly and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Heath C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2018 **What do you like best about Loop Communications?** The representative helping me (Rebecca) was very kind and patient. She was able to assist me with setting up my service and provided further training material. **What do you dislike about Loop Communications?** Nothing really that I disliked about Loop Communications. So far they are spot on! **What problems is Loop Communications solving and how is that benefiting you?** The phone service is one of the most user friendly I've encountered. Definitely recommended. ### 37. Quick Response Time **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about Loop Communications?** I like being able to email question and continue working while awaiting answers. Also very quick to respond **What do you dislike about Loop Communications?** Maybe this will be taken care of as we are a new account but I don't see where I can go back and listen to my calls **What problems is Loop Communications solving and how is that benefiting you?** Phone Service **Official Response from Brian Tolleson:** > Debbie, Thanks for submitting a review, we appreciate the feedback! You can see your call history and download recorded calls by logging into your User Control Panel. We'll send over instructions. Regards, Brian ### 38. Outstanding Customer Service; great reporting features **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Director of Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Loop Communications?** Every time we need something or have a question, James is there to help. Plus, with the way their systems are set-up, we have every feature we need regarding call tracking for our 10+ offices. **What do you dislike about Loop Communications?** If I had to choose something, I suppose it would be a slightly easier way to decipher reports but this is minimal compared to the data we can access. **What problems is Loop Communications solving and how is that benefiting you?** We are now able to assess how are phones are being answered, where the weaknesses are and reward those employees who are doing an outstanding job. ### 39. Good service and product **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Loop Communications?** I can send an update email for my recording directly to loop. I get an email back that day, sometimes even within the hour and it's complete within 48 hours. Now that is fast service. Support is accessible and friendly. **What do you dislike about Loop Communications?** I haven't had any troubles yet. I wish I knew how to forward my calls to my cell phone when I am not in the office. That way, I would never miss a call. **What problems is Loop Communications solving and how is that benefiting you?** We have multiple phones in our offices including a conference phone in our conference room. Not having to worry about our communication due to the great customer service is phenomenal. **Official Response from Brian Tolleson:** > Shannon, Thanks for submitting your feedback on G2, we really appreciate it! In regards to forwarding calls to your mobile, you can do this yourself using the user control panel, or you can just let us know how you want it set up, and we can do it for you. Below are the options you can choose from. We will have support reach out to you, and get you set up! - Unavailable, which rings your desk phone first, and then forwards if you don't answer. - Unconditional, which immediately forwards the call, without trying your desk phone first. - Busy, which forwards if you're on another call. ### 40. Patient **Rating:** 4.0/5.0 stars **Reviewed by:** Casey P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about Loop Communications?** Tech Brandon is wonderful to work with and very patient. **What do you dislike about Loop Communications?** I am not sure what I dislike. This is a new phone system for us but so far so good. **What problems is Loop Communications solving and how is that benefiting you?** We are a dental office with several locations. At times we share patients so it allows us to communicate between offices quickly and easily. ### 41. James and his crew take utmost care of us **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen K. | VP Business Development, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2017 **What do you like best about Loop Communications?** The team at Loop is extremely responsive and are able to resolve any issues we have within minutes of our trouble tickets. **What do you dislike about Loop Communications?** There isn't anything that I dislike. Even when I have a question about a feature that they don't have available, they begin looking into a solution. **Recommendations to others considering Loop Communications:** You will be taken care of. **What problems is Loop Communications solving and how is that benefiting you?** We have a system with a call in queue. It took a while to setup and we have tweaked it a bit but the Loop team have been patient and persistent to get it done for us. ### 42. change message for phones down **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Loop Communications?** Everyone was very helpful. They were also very polite. My issues were handled promptly. **What do you dislike about Loop Communications?** I was very satisfied with everything and have no dislikes at this time. **What problems is Loop Communications solving and how is that benefiting you?** our phone systems were down due to a wide spread outage with spectrum and loop helped me changed our message to inform patients of the situation ### 43. Wonderful Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon O. | Payroll Specialist, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Loop Communications?** Always very responsive and thorough to complete requested action. **What do you dislike about Loop Communications?** There is really nothing I dislike about Loop! **What problems is Loop Communications solving and how is that benefiting you?** Better communication throughout the company. ### 44. Loop has a fast response time **Rating:** 4.5/5.0 stars **Reviewed by:** Mary B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Loop Communications?** Friendly staff,fast response time and dedicated to finding solutions. **What do you dislike about Loop Communications?** Phone addition created issue that took several days to resolve. **What problems is Loop Communications solving and how is that benefiting you?** Communications via telephone service. Easy access, local service. ### 45. Awesome Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Loren C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Loop Communications?** The ability to contact loop anytime and they will respond promptly with an eagerness to assist. **What do you dislike about Loop Communications?** Truly nothing. We had an issue with Time Warner Cable/ Spectrum, and even though it was not their fault they did everything they could to verify they had everything in order on their side and made appropriate suggestions to assist. **Recommendations to others considering Loop Communications:** Do not be afraid to reach out with any questions **What problems is Loop Communications solving and how is that benefiting you?** We use Loop for our VOIP and when we have any hiccups or changes in names on phones, or extensions, they have been there attentively assisting. ### 46. Phones you can trust **Rating:** 5.0/5.0 stars **Reviewed by:** Stefanie G. | Doctor/Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Loop Communications?** Accountability! Since we have been with loop we have not had trouble with counting on phones to work! Important for business **What do you dislike about Loop Communications?** The phones themselves could have a higher volume which would help in our busy loud office! **Recommendations to others considering Loop Communications:** It’s easy **What problems is Loop Communications solving and how is that benefiting you?** We can always count on our phones which means we can beat serve our patients! We used to be with a different company and our phones were down far too often ### 47. tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony E. G. | Warehouse Manager, Mechanical or Industrial Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2017 **What do you like best about Loop Communications?** The timely manner that the problems were solved you have a Great Team especially Brandon he is a problem solver and does a follow up every time !!! **What do you dislike about Loop Communications?** nothing really but sometimes its hard to park calls and pick them back up but if I get time Ill get more information on it **Recommendations to others considering Loop Communications:** Great support staff !!! knowlegable ! **What problems is Loop Communications solving and how is that benefiting you?** outstanding customer service ### 48. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Loop Communications?** Customer service was nearly immediate. Loved that **What do you dislike about Loop Communications?** Nothing. Customer service responded nearly ommediately. **What problems is Loop Communications solving and how is that benefiting you?** Moved to IP phones. ### 49. Exceptional service, communication, support and transitional assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Loop Communications?** LOOP has a simple, easy and honest way of communicating with no hidden fees or difficult hurdles. They are technically competent and simplify things in order to make easy business decisions. Their service and integration has been flawless. Lastly, they are extremely honest. **What do you dislike about Loop Communications?** nothing at this time. We have not encountered any functionality problems **Recommendations to others considering Loop Communications:** Don't hesitate; they're great **What problems is Loop Communications solving and how is that benefiting you?** Centralized call center and reporting for 5 offices with seamless integration. More cost effective than landline systems. ### 50. Nice Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Liz W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Loop Communications?** User friendly details and the ability to customize your experience. **What do you dislike about Loop Communications?** Sometimes the connection is choppy making the quality less than great. **What problems is Loop Communications solving and how is that benefiting you?** Easier and more efficient communications. ## Loop Communications Discussions - [What is VoIP?](https://www.g2.com/discussions/what-is-voip) - 1 comment, 1 upvote - [Why does hosted VoIP save businesses money?](https://www.g2.com/discussions/saving-money) - 1 comment, 1 upvote - [What features are included?](https://www.g2.com/discussions/included-features) - 1 comment, 1 upvote - [How do I buy my phones?](https://www.g2.com/discussions/buying-phones) - 1 comment, 1 upvote - [What is a hosted PBX?](https://www.g2.com/discussions/hosted-pbx) - 1 comment, 1 upvote - [View Loop Communications pricing details and edition comparison](https://www.g2.com/products/loop-communications/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+11%3A39%3A59+-0500&secure%5Bsession_id%5D=d7d78d7d-ff09-4dff-bec5-dc55a3370aaa&secure%5Btoken%5D=cbcd2312e2b57456e540cb703a6624e45d693c9ff3ac3404f98de57a775e8cb7&format=llm_user) ## Loop Communications Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Loop Communications Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,389 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,541 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,364 reviews)