# Loop Communications Reviews **Vendor:** Loop Communications **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 110 ## About Loop Communications At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective. ## Loop Communications Reviews ### 1. We love LOOP! **Rating:** 5.0/5.0 stars **Reviewed by:** Joelle F. | Agency Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Loop Communications?** I love how responsive they are to my calls or emails when I need service! But more importantly, I love that my phones are never down! With our previous provider, we were experiencing weekly outages! **What do you dislike about Loop Communications?** There is nothing about LOOP we dislike. They have always exceeded our expectations! **Recommendations to others considering Loop Communications:** Don’t wait to switch from your current provider to LOOP! I waited for over a year because I was dreading the amount of effort I imagined it would take me to switch but it was so simple and they supported me the entire way! I wish I had made the choice immediately after finding LOOP! **What problems is Loop Communications solving and how is that benefiting you?** Rapid response when support is necessary. It’s rare that we need support, but when we do, their friendly & knowledgeable support team are able to assist me and my staff in very short order. Worth our previous provider, I had to be a part of every support call with one of my staff because there was a massive communication barrier! Loop speaks to my team directly and in terms that we can answer their questions as they seek to better understand our issue or need. ### 2. Quick response times **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** Always very speedy on responding to our ticket, Decreases the stress of my daily work **What do you dislike about Loop Communications?** I cant really think of anything that I dislike about the product we currently use. **Recommendations to others considering Loop Communications:** n/a **What problems is Loop Communications solving and how is that benefiting you?** ability to transfer calls across 13 different locations! Voicemail transcribed and emailed is a very helpful tool. ### 3. Feature rich, customer oriented services at the right price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Loop Communications?** Loop customer service is one of the best I have experienced in 40 years of IT leadership. Coupled with a rich feature set and an aggressive price make Loop an obvious choice. The feature set allows organizations to grow and flex in thier use of sophisticated phone and call center systems without having to worry about **What do you dislike about Loop Communications?** End-user startup training could be improved by implementing a set of simple videos **What problems is Loop Communications solving and how is that benefiting you?** We are implementing calling queues with simple auto-attendant features as our organization steps into a formal call center and marketing reporting/management. Loop has been amazing every step of the way. ### 4. Quick to respond & seamless transition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Loop Communications?** We just recently upgraded our entire system. Both points of contact were extremely thorough in making sure we had a seamless transition. They quickly responded to all questions and final details of getting our new system up and running. **What do you dislike about Loop Communications?** A few days into our switch, we received notification that the provider for Loop had incurred attacks causing system issues. While we have not experienced any of the problems, and it doesn't seem to affect data, I'm hoping that security is not a continuing problem in the future. **What problems is Loop Communications solving and how is that benefiting you?** We are saving money by upgrading while having better technology. **Official Response from Brian Tolleson:** > Thanks for your review and kind words about our customer service! Regarding the DDoS attacks, I just wanted to clarify that this was not on our network, but it impacted an upstream provider that affects the entire telecom industry. We have seen very little impact to a small number of customers on our services, but wanted to keep all of our customers informed. Hope that helps explain why you haven't experienced any issues. Regards, Brian ### 5. Excellent VOIP Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Service Desk Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Loop Communications?** The speed of assistance, and ease with which their technicians assist. I've worked & spoken with the owners of the company. They have been extremely helpful throughout the demo pross and are very knowledgeable about their product. I've also spoken with several technicians, everyone I have spoken with, has resolved the issue very quickly and efficiently. The integration with Connectwise Manage improves the workflow of answering phones and creating tickets. **What do you dislike about Loop Communications?** The inability to manage my own phone queues, I understand the queues are managed by loops for ease of use. With everything I have tested so far this has been my only complaint, therefore to me it is not a deal breaker. The system works exactly as advertised, and for that I have no complaints. **Recommendations to others considering Loop Communications:** I have been testing the phone system, using the app on an Android, on my PC using the full application and the ConnectWise Plugin. Everything has worked as advertised. **What problems is Loop Communications solving and how is that benefiting you?** We are solving the issue of replacing an outdated phone system, and the benefits are a more modern, sleek application that works with our business. One of the selling points was the ability to use the app from a cell phone. This is especially important to my technicians who rotate on call after business hours. Whenever they contact a client after hours, the end user no longer has the technician's cell phone number, which is a big plus. ### 6. Loop Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Kathleen S. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** Service, equipment and set up. The support team is phenomenal via phone and email support - they are fast and quick to understand most any question. **What do you dislike about Loop Communications?** So far, nothing! I haven't found any thing worth stating here. **Recommendations to others considering Loop Communications:** Call them - they will hook you up. **What problems is Loop Communications solving and how is that benefiting you?** Great phone and system! It is user friendly, I can import/export contacts and their numbers for easy transfers, portal communication, voicemail to text translation. It's wonderful tool in today's world. ### 7. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Loop Communications?** I like that when I have an issue I can email customer service right away and they take care of it quickly. **What do you dislike about Loop Communications?** The only issue I had is when we initially filled out the set up form I included what phones needed to be forwarded. That didn't happen at all so I don't think they read that form. But each time I found another phone not forwarded I just emailed them and they took care of it. **Recommendations to others considering Loop Communications:** You don't find many companies with Customer Service like this. The phones are easy to use and you won't be disappointed. **What problems is Loop Communications solving and how is that benefiting you?** We had phones that did the same thing as Loop but we are saving so much money and we had no customer service with our old phones. I love Loops customer service. They truly go above and beyond. ### 8. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Loop Communications?** Easy to get in touch with a knowledgeable representative. **What do you dislike about Loop Communications?** I wish when we listen to voicemails on the phone, it says the date/time the person called. **What problems is Loop Communications solving and how is that benefiting you?** Easy to stay connected with customers with the voicemail-to-email. ### 9. Service has been excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Loop Communications?** Always very helpful and follows up with any questions or concerns. **What do you dislike about Loop Communications?** We have had no issues with Loop, always very responsive and timely. **What problems is Loop Communications solving and how is that benefiting you?** Changing to vfax has been good and has resolved not getting our faxes or only getting partial fax. ### 10. Loop handled all the heavy lifting on our VOIP change and made it easy on a busy Operations Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Loop Communications?** They completed all the changes, included handling all the voice recordings. Took hours off the project for me! They have been extremely helpful and flexible. **What do you dislike about Loop Communications?** I haven't found anything so far that has been disappointing. **Recommendations to others considering Loop Communications:** Love the fact that (as the operations person responsible for set up and maintenance) I do not have to flounder through learning a new console and dashboard and figure out how to do things when things go wrong. I simply reach out to the experts and they do it for me. **What problems is Loop Communications solving and how is that benefiting you?** We had a number of little after thoughts and they were handled quickly and efficiently. We have only been on the service for one week, so not a lot of feedback to offer. I have found that any ticket I submit, I am getting very prompt replies. ### 11. Updated phones, security, easy to use, unlimited features, I could go on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Loop Communications?** The cost is the best deal I could find in a fully functional phone system. **What do you dislike about Loop Communications?** Training on the features could be better, but we're slowly learning just what this puppy can do **Recommendations to others considering Loop Communications:** Best price, best product, best service, best company. **What problems is Loop Communications solving and how is that benefiting you?** Communications with staff & clients is much easier now and we can work remote outside the office and it's just like we're there. ### 12. Love Loop! Love Loop Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Dottie B. | Head of Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Loop Communications?** Customer support is just a click away and love that they are so responsive. Using Loop gives us confidence in knowing our phones will work all the time. **What do you dislike about Loop Communications?** So far, we are very, very happy with Loop's quality and customer support. Nothing at this point - even after three years - has proven to be a problem. We don't really have any issues with Loop. **Recommendations to others considering Loop Communications:** Work with Brian. Expect to be wowed with support and service. **What problems is Loop Communications solving and how is that benefiting you?** Zero worries with our phone system, and the price is surely right on! Works each time we need with clear and worry free operation. Anytime we need support, it's a click away. ### 13. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Farris L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Loop Communications?** We have just decided to go with Loop. So far, all I've experienced is the customer service which has been very courteous and prompt. **What do you dislike about Loop Communications?** Since we don't have Loop phones installed yet, I have not experienced any dislikes. However, I'm positive that I won't and if I do I'm sure Loop will make it right. **Recommendations to others considering Loop Communications:** Definitely talk with a Loop representative. So far they have answered all of my questions and put my mind at ease about purchasing with them. **What problems is Loop Communications solving and how is that benefiting you?** Our current phone system is so outdated that we're missing calls. Loop phones should guarantee we never miss another call. ### 14. Excellent service, and awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Loop Communications?** The professional support, they always care in solving the issue, and fast respond **What do you dislike about Loop Communications?** Until now, I don't find any downsides to the service **What problems is Loop Communications solving and how is that benefiting you?** Employees can work from home, phones can be placed in many places thanks to the WiFi dongles. ### 15. Exciting features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2018 **What do you like best about Loop Communications?** The quick and easy customer service requests and follow through. **What do you dislike about Loop Communications?** The missed calls notification is too much. **What problems is Loop Communications solving and how is that benefiting you?** I like the customizable benefits for our specific needs at our schools. We can add and take away at any time. ### 16. Positive, engaging and informative customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Erin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about Loop Communications?** We have really enjoyed the customer service provided at Loop. Their knowledge of their product is great in the moment and if they don't know they will find out the answer! Additionally, they are nice people! **What do you dislike about Loop Communications?** I have had no downsides yet! The company has been incredible. **What problems is Loop Communications solving and how is that benefiting you?** At our previous company, our phones did not work at all. Our building is a cement and built in the 50's so signal was hard. Loop phones and services have been flawless! ### 17. Loop is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy D. | Owner-Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Loop Communications?** I love how Brian set us up appropriately and quickly. The onboarding process was simple and effective. Their tech support team handles any changes or help we need quicker than any other company I have ever dealt with. Very happy and highly recommend! This allowed us to open up a remote office, and thank goodness we did this before COVID all hit, without their service we could never have gone remote. **What do you dislike about Loop Communications?** Not doing it sooner. I honestly have nothing bad to say. **Recommendations to others considering Loop Communications:** Do it sooner than later. **What problems is Loop Communications solving and how is that benefiting you?** more than 1 office. Going IP has allowed us to accomplish more in our company and serve our clients better. The option to listen back to calls for quality assurance has upped our customer service by allowing us to listen back to items we may have msised when taking notes. it allows us to be more present with our customers and transferring a call across the country is easier than when we were all in the office together. ### 18. So great to work with. No issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Loop Communications?** Ease of communication and they executed really well. **What do you dislike about Loop Communications?** Emails responses were timely and they were able to set us up really quickly. **Recommendations to others considering Loop Communications:** Really easy to work with and get organized. **What problems is Loop Communications solving and how is that benefiting you?** We needed a phone number for a building under construction. They were able to reserve our number so we could start creating marketing materials. ### 19. Great customer service! Friendly and fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle B. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Loop Communications?** Loop makes it very easy to get in touch with them. Their employees are very helpful in providing steps to solving problems, and if those steps aren't working they are happy to jump in and work on the problem first hand. They try their best to communicate via email which is GREAT for someone like me who is super busy all day long, but when something can't be solved quickly via email they are quick to jump on a call and try to solve the issue ASAP. **What do you dislike about Loop Communications?** I don't have any complaints about Loop thus far. They have been so great to work with! Very efficient. **What problems is Loop Communications solving and how is that benefiting you?** There have been some employee changes that we have made in the past couple of weeks so we have had to update phones. We have had a lot of employees working from home & they have been super helpful with setting up our phones. ### 20. The Principle of Focus **Rating:** 5.0/5.0 stars **Reviewed by:** Wil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Loop Communications?** What I like the best about using Loop for our telephony work is that we are not doing it. For many years we tried to run our own VoIP offering and a full IT Services practices. We recently decided that we could do one of those things well and it wasn't voice. **What do you dislike about Loop Communications?** The only thing that I would suggest is the ability for us to self-service some of our own system for basic changes. Not a deal breaker but would be nice. **What problems is Loop Communications solving and how is that benefiting you?** By not having to deal with telephony we are able to focus on what we do best. ### 21. Great Transition from Prior Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Loop Communications?** Responsiveness of Support! Also feature set is beneficial and equates our prior system for less cost. **What do you dislike about Loop Communications?** The web interface could be a bit more sleek, but that's not a deal killer really. **Recommendations to others considering Loop Communications:** Check these guys out! The cost is great and service as well. Very good for us to have made this switch. **What problems is Loop Communications solving and how is that benefiting you?** Our techs need to respond quickly to calls and a phone system that works reliably helps us accomplish that. ### 22. Real customer service in a day and age where it is ignored. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly Speers, Author and I. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Loop Communications?** Customer service is critical to us. Loop has been exceptional from walking us through each step to answering questions. They are exceptional. **What do you dislike about Loop Communications?** to be honest we have not found anything to not like about Loop. **Recommendations to others considering Loop Communications:** Look for how a company handles a problem, 5 star reviews are great but it won't tell you what happens when things go south. Customer service is critical to any service you depend on. **What problems is Loop Communications solving and how is that benefiting you?** We needed a service for our phones that valued the ease of use as well as supporting the service. Loop checks all those boxes for us. ### 23. new user new system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Loop Communications?** I have received a fast response to support requests and have been treated with courtesy. Everyone I have spoken with has been helpful. **What do you dislike about Loop Communications?** I haven’t found a dislike at this point! **What problems is Loop Communications solving and how is that benefiting you?** We have replaced a obsolete phone system. One big Solve is being able to telework effectively. ### 24. very good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Justin L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2020 **What do you like best about Loop Communications?** The phones are great, attention to detail and service is best **What do you dislike about Loop Communications?** It's not free, lol seriously its been a great experience **Recommendations to others considering Loop Communications:** Best experience I've had with a vendor in a long while. Don't hesitate **What problems is Loop Communications solving and how is that benefiting you?** We are better able to connect with our customers and I'm better able to stay connected inter-office ### 25. Great service, found a solution to my problem! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Loop Communications?** I had a caller id problem that didn't have an obvious solution. They worked until they found a solution! Now my calls will have the proper identification on caller id! In sales, this is VERY important! **What do you dislike about Loop Communications?** Nothing. They diagnosed the problem, found a solution and fixed it same day! **What problems is Loop Communications solving and how is that benefiting you?** I love the fact that all our radio stations are connected with one phone system. We can communicate all over the country on a common phone system. Dial an extension and reach someone across the country. It's awesome and convenient. ### 26. User-friendly, consistently works as described **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Loop Communications?** Loop is very easy to use. Once you have log-in credentials, you simply log-in & you are ready to proceed with your day. **What do you dislike about Loop Communications?** Often when I am making calls, the caller ID will not be visible. Other times it will be. The inconsistency is not detrimental, but it is something that could be improved. **What problems is Loop Communications solving and how is that benefiting you?** Being able to remotely log-in to the platform gives me the opportunity to work from home. This is huge! Especially with the pandemic occurring currently. I have renewed confidence in my employer because they have made efforts to use a platform which supports our work-from-home capabilities. This is an advantage when ill, on maternity leave, on vacation, et cetera. ### 27. Quickly resolved issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Loop Communications?** Prompt and courteous staff and problem resolved **What do you dislike about Loop Communications?** I cannot think of any issues that I have had **Recommendations to others considering Loop Communications:** Great and helpful team for all your phone needs without downtime **What problems is Loop Communications solving and how is that benefiting you?** Phone access to work at home employees ### 28. Customer service is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Loop Communications?** I love how I can call or email them at any time and get immediate assistance. **What do you dislike about Loop Communications?** The phone portal is a little limited in its capacity. It would be helpful if we could add pictures as we have a large office. **What problems is Loop Communications solving and how is that benefiting you?** Our previous phone system was awful and loop has truly saved the day and we like that our phones are through the internet instead of through the phone line. ### 29. Loop Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Loop Communications?** Loop is always quick and eager to help with any issue I have needed guidance on. **What do you dislike about Loop Communications?** I have received follow up communication on a ticket that has already been closed. Not necessarily a bad thing to be so thorough though. **What problems is Loop Communications solving and how is that benefiting you?** Voicemail to email issues. ### 30. Excellent Products and Services **Rating:** 5.0/5.0 stars **Reviewed by:** Justin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Loop Communications?** Quick Customer Service, I waited on hold maybe 30 seconds. **What do you dislike about Loop Communications?** Nothing, they are extremely helpful. Fast service and dedicated employees **Recommendations to others considering Loop Communications:** Brian Is the man to talk to for any and everything you need **What problems is Loop Communications solving and how is that benefiting you?** Our VOIP Service has suffered through a few terrible solutions. Our Polycom phones integrated seamlessly with our network! ### 31. A Great Efficient Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2020 **What do you like best about Loop Communications?** They are always super efficient and helpful when making changes or resolving issues. **What do you dislike about Loop Communications?** I can’t think of anything that I currently dislike about the company. **Recommendations to others considering Loop Communications:** If you’re looking for a reliable voip service I would highly recommended Loop. **What problems is Loop Communications solving and how is that benefiting you?** VoIP related issues. ### 32. Simple and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Loop Communications?** Loop Communications is effective in getting issues resolved quickly and efficiently. They are very professional as well. **What do you dislike about Loop Communications?** That certain things require a managers approval. I have been with my company for over a year now and I wanted to update our phone system so that if someone wants to call in and speak to me or Accounting, that my name is in the system to search and they stated they need my managers approval. With our small company, my boss is always busy so I never got it done. **What problems is Loop Communications solving and how is that benefiting you?** A phone was dmaged due to a power surge and they replaced the phone. Also Loop has connected many of our offices through the office phone system. ### 33. Excellent customer service and a great overall experience in getting our new phones set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Loop Communications?** The reps are always available with little to no wait time, and work hard to fix any issues and make changes as we need them. **What do you dislike about Loop Communications?** We have had no problems with Loop at all. **What problems is Loop Communications solving and how is that benefiting you?** They've helped us order set up our new phone system. It is super helpful to have someone to contact to address any problems as they arise! ### 34. Best Service from a Vendor ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Loop Communications?** The ease of communication. I can call in any time of the day even on the weekend and get answers to my questions and support if need be. **What do you dislike about Loop Communications?** I have yet to run into anything that would be considered a negative. **Recommendations to others considering Loop Communications:** They are hands down exactly what they say they are. Customer service driven and they are there for you. The integration of the system is quite easy and any needs are handling quickly. **What problems is Loop Communications solving and how is that benefiting you?** I have had to link in my IT director as well to configure the paging system as well as the on hold music. This has been done via email and phone support. ### 35. Fantastic customer service and cutting edge technology **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Administrative Specialist and Individual Tax Preparer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2020 **What do you like best about Loop Communications?** It is convenient and user friendly. The support team provides immediate service from their end. They are patient, knowledgeable, and friendly. For someone who is not technically savvy, the instructions are well written and concise. **What do you dislike about Loop Communications?** I havent found a downside yet but we are a new company. I would think that any disruption in internet service or power could be an issue. **What problems is Loop Communications solving and how is that benefiting you?** We do not have to invest in a fax machine as we have the fax portal which has been amazing. Again-the customer support is second to none. As a small company watching our pennies, the price is right in our target range. We also feel that if we had gone with one of those well knows phone companies, we would be sitting on hold to get help with the small questions we have. The time saved alone is well worth it. ### 36. Friendly and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Loop Communications?** They are always available and you get someone on the phone when you call, not an automated service. They troubleshoot over the phone with patience and help educate as they help the problem. **What do you dislike about Loop Communications?** I had no bad experiences with Loop. There was nothing I disliked. **What problems is Loop Communications solving and how is that benefiting you?** Use of our phone systems and connecting all of our home offices. ### 37. Ongoing. Last 2 times were to update voicemail. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Loop Communications?** Helpful. Patient. Quickness of service. **What do you dislike about Loop Communications?** There really isn't anything we dislike at this time. **Recommendations to others considering Loop Communications:** Take advantage of all the help they offer you. **What problems is Loop Communications solving and how is that benefiting you?** We have updated our phone service. Their help in set-up and constant willingness to help with problems has been very valuable. They helped with set up, did a video meeting with our staff, and tried in every way to make the transition from our old, antiquated phones to the new phones we enjoy now. ### 38. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Loop Communications?** We reached out needing some help with call forwarding and inclement weather notifications. The customer service personnel were incredible and so polite. They answered out questions and helped us every step of the way. **What do you dislike about Loop Communications?** We have not noticed any downsides to using Loop **What problems is Loop Communications solving and how is that benefiting you?** Loop has made it easier to text with our parents, we really do like the emails with voicemail transcripts. ### 39. Quick response when service needs arise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2020 **What do you like best about Loop Communications?** I really appreciate how responsive the staff is to request for service. **What do you dislike about Loop Communications?** I have not had a negative experience to date. **What problems is Loop Communications solving and how is that benefiting you?** Simple communication solutions. ### 40. Great Communication & Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Michele S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Loop Communications?** Brandon helped me understand the software by taking me through step by step. He answered any questions promptly and updated many of the changes efficiently. It is an easy to navigate software system and will be useful for collecting statistics for our team. **What do you dislike about Loop Communications?** I would prefer the software to allow managers to edit the system rather than going through Loop Communication. **What problems is Loop Communications solving and how is that benefiting you?** We are now able to understand how many calls are coming in. We can get more precise statistics by using the Operator Panel to update employees status'. ### 41. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Office Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Loop Communications?** We recently onboarded with Loop Communications. The customer service throughout the process was amazing and they were highly efficient with providing information. **What do you dislike about Loop Communications?** It would be nice to have an app that we could use, as we had one previously, but we have no dislikes for Loop Communications right now. **Recommendations to others considering Loop Communications:** Loop Communication provided excellent customer service during our set up and implantation. They made the process easy, quick, and efficient. **What problems is Loop Communications solving and how is that benefiting you?** The benefit of having better customer service with quick response times has been a great benefit so far. ### 42. Loop has amazing customer service consistently **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Service Desk Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Loop Communications?** Every time I have called for support, my calls have been answered by a human and they are knowledgeable, respectful and work thru to resolution **What do you dislike about Loop Communications?** I do not have anything to dislike about my experiences **Recommendations to others considering Loop Communications:** I have had experiences Ring Central, Nextiva and Vonage and I recommend Loop Communications **What problems is Loop Communications solving and how is that benefiting you?** problem free IP phone solutions ### 43. Excellent Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Loop Communications?** I love that I can call or email any time and there are actual people there ready to assist me! **What do you dislike about Loop Communications?** There are some limitations to our portal system that make it a little more difficult to navigate our office. **What problems is Loop Communications solving and how is that benefiting you?** We are no longer dropping calls and there is less work on our end when changing voicemails and such for the company. ### 44. Great Tech support with great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Loop Communications?** Great customer service from staff and company **What do you dislike about Loop Communications?** I was very satisfied with service from staff **Recommendations to others considering Loop Communications:** Very beneficial **What problems is Loop Communications solving and how is that benefiting you?** Communication with office from remote stand point. ### 45. Awesome customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Joely P. | Commercial Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Loop Communications?** Ease of doing business. Working from home now and Loop quickly set up my work phone to use at home. **What do you dislike about Loop Communications?** I have no dislikes or complainants with Loop **What problems is Loop Communications solving and how is that benefiting you?** Needed assistance setting up my work phone to be used at home. ### 46. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Joannah S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Loop Communications?** The customer service experience and how helpful the employees are. **What do you dislike about Loop Communications?** I do not have any issues when using this company. **Recommendations to others considering Loop Communications:** Pretty simple **What problems is Loop Communications solving and how is that benefiting you?** I have resolved many issues with router problems. They are fast and efficient I have nothing bad to say. ### 47. Loop Review **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie C. | PL Agency Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Loop Communications?** I like the control panel that shows who is on the phone and the availability to download a conversation to my agency management system. **What do you dislike about Loop Communications?** My least favorite thing about Loop is that I sometimes get static on the line when speaking with customers and a few times the call was lost in a transfer. **Recommendations to others considering Loop Communications:** It's a great tool for today's offices. **What problems is Loop Communications solving and how is that benefiting you?** It has made it easier to access our customers accounts and also to help protect us in an E&O situation having the recorded phone conversation available to put in our management system as proof of our conversation. ### 48. Using Loop Communications for work has been a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Loop Communications?** My ability to work from home and not have any connectivity issues **What do you dislike about Loop Communications?** Sometimes the call flow feels "off". I'll get a very quick ring, and then before I can answer it goes away. That will happen 2 or 3 times with the same call before I am able to answer. **Recommendations to others considering Loop Communications:** n/a **What problems is Loop Communications solving and how is that benefiting you?** I am able to efficiently communicate with my other coworkers who are working remotely right not as well. ### 49. Loop has functioned flawlessly as our new phone system. **Rating:** 5.0/5.0 stars **Reviewed by:** George S. | IT Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Loop Communications?** Loop's service is fantastic. Their people are always friendly and so helpful and willing to take care of any request right away. **What do you dislike about Loop Communications?** At this point I can't think of any downside I have ran across. **Recommendations to others considering Loop Communications:** Allow LOOP to make recommendation on how they can serve you best. **What problems is Loop Communications solving and how is that benefiting you?** We are in our support drive at our radio station and have been working with them on some reporting of the amount of calls coming into our queue. They were able to come up with a solution very quickly. ### 50. Great Customer Service!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Loop Communications?** The response time has been great, fast turn around on help desk tickets **What do you dislike about Loop Communications?** There is nothing I don't like about this company **What problems is Loop Communications solving and how is that benefiting you?** Stable voip service. Having a physical desk phone and not just a web based or app based system has improved productivity. ## Loop Communications Discussions - [What is VoIP?](https://www.g2.com/discussions/what-is-voip) - 1 comment, 1 upvote - [Why does hosted VoIP save businesses money?](https://www.g2.com/discussions/saving-money) - 1 comment, 1 upvote - [What features are included?](https://www.g2.com/discussions/included-features) - 1 comment, 1 upvote - [How do I buy my phones?](https://www.g2.com/discussions/buying-phones) - 1 comment, 1 upvote - [What is a hosted PBX?](https://www.g2.com/discussions/hosted-pbx) - 1 comment, 1 upvote - [View Loop Communications pricing details and edition comparison](https://www.g2.com/products/loop-communications/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+15%3A52%3A45+-0500&secure%5Bsession_id%5D=8d0878d1-bab2-4b86-9c16-cc42129545dc&secure%5Btoken%5D=4c55f635afa51c1ca8b653395e98390bab4defe0166709733aedb40c1e2378da&format=llm_user) ## Loop Communications Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Loop Communications Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,388 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,333 reviews)