Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

View More Pricing Information

Kickserv Integrations

(10)

Verified by Kickserv

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Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

G2 reviews are authentic and verified.

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Kurt H.

General Manager

Construction

Small-Business (50 or fewer emp.)

Updated 7/19/2022

Originally submitted 6/15/2016

"Part of Our Recipe for Success!"

5/5

What do you like best about Kickserv?

We really appreciate the recent surge for improvement and added features with Reach Local. The fact that clients can approve their estimate, and pay their invoice online is fantastic. Also love the client portal feature and the ability to quickly upload photos Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Glitches and growing pains, but there are always bound to be those Review collected by and hosted on G2.com.

Recommendations to others considering Kickserv:

Take advantage of all the training so you can utilize all of the features. We need to learn more and on a regular basis as the new features and improvements roll out Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Interacting, responding and moving clients through the cycle quickly! Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Kurt, you have been one of our biggest fans for many years and we really appreciate your feedback and insights. We are happy to be a part of your success.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Fabricioz F.

Developer

Small-Business (50 or fewer emp.)

7/25/2022

"Very good tool easy to use and configure and works well so far"

5/5

What do you like best about Kickserv?

What I like the most is the ease of use and its user interface is good and modern, I liked that you can quickly learn and configure the tutorials when your register and the video was essential to understand how it works. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Sometimes it really doesnt work very well and I see problems and slowness and job tracking fails. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

We are glad that you found the site updated and easy to use. The tutorials and videos have been a hit. Thank you again for your time.

See how Kickserv improved

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Rebecca P.

Technician

Small-Business (50 or fewer emp.)

7/19/2022

"Excellent user experience and helps keep me and my technicians on contact with our customers."

5/5

What do you like best about Kickserv?

Keeps estimates in the system and even work completed to easily access on-demand when customer requests urgent service. You know exactly what and where the status of the estimate is. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Must have internet connection sometimes causing delays when serving customers in rural areas with no cell reception even. Nothing Kickserv can really do about this. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Thank you Rebecca. This review coming from a true technician means a lot. We want this to assist you in the field and make your day more profitable.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Andrew W.

Sales Wizard

Small-Business (50 or fewer emp.)

7/19/2022

"Kickserv. Great Value"

5/5

What do you like best about Kickserv?

The best thing about kickserv is the value point of the software. It is extremely user-friendly. The app works well, mostly. Customer service is really great. A+ Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The worst part about using Kickserv is the updates. The software is being fine-tuned constantly and this results in some changes taking place. The app also requires force closes too often. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Thank you Andrew for taking a moment to share. As we say all the time it has to be easy so it does not take away from your primary job at hand. And sorry for any disruptions while we continue to iterate on the product. The technology is constantly improving and we want to have the best installed.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Ernie O.

Owner

Small-Business (50 or fewer emp.)

7/18/2022

"Great CRM for service business"

5/5

What do you like best about Kickserv?

simple to use and works great with the mobile app for field teams. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

reports could be better. providing better KPI for sales and marketing. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Perfect! Thank you Ernie. We know from experience that being mobile and having your data at hand is what its all about this days.

We have report improvements on the workbench. The engin is there and now we just have to mount it into the application. Stay tuned for more.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Varand Z.

Owner

Small-Business (50 or fewer emp.)

7/26/2022

"Great CRM for variety of businesses specially Home service and construction"

4.5/5

What do you like best about Kickserv?

Easy to use. variety of permissions for each user Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish we could have custom platforms for each user. Specially sales people Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Thank you Verand. We are so happy that the program is working for you so well. While using the permissions also look into using tags. Tags are a great way to identify and report on specific data. If you'd like more help with developing a solution for sales people drop a question in our chat bubble or email support@kickserv.com

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Kenneth S.

Owner

Small-Business (50 or fewer emp.)

7/22/2022

"Great Product, Even Better Customer Service!"

5/5

What do you like best about Kickserv?

Ease of Use, Great Customer Service. Scheduling Great Customer Service Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

No Downside The app was problematic. Changes made a huge difference. All working Well Recurring reminders would be nice Recurring reminders. Happy with everything else Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Helping manage your service schedule and invoicing. Very nice. That is the core of what we do. More to come. Thank you Kenneth.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Music

Small-Business (50 or fewer emp.)

7/18/2022

"Highly reliable and accessible. Intuitive and full of features."

5/5

What do you like best about Kickserv?

They communicate proactively and respond to questions and request in a timely manner Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Not much. They've got the service industry covered. I would like to see them add a "reminder" function for customers that see annual follow ups. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Our customer service is second to none. We rate 5 stars or 98% consistently for years with our small and responsive team (Abe, Chris, and Shelby)

The annual reminders are there. You just need to add it to your schedule as a "Follow-up job" with a note to your customer and your staff. Works great.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Juan V.

Management service

Small-Business (50 or fewer emp.)

7/21/2022

"Excellent App easy to use and navigate. Kickserv is very user friendly a must use system."

5/5

What do you like best about Kickserv?

I can upload pictures of all potential jobs. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I don't dislike anything about Kickserv Kickserv work perfect Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much Juan. We are glad you find Kickserv so easy to use.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Construction

Small-Business (50 or fewer emp.)

7/19/2022

"Great business partner"

5/5

What do you like best about Kickserv?

The software is easy to use and learn. The support staff are friendly, local, and eager to help. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The customization options are not as robust as one may like. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

A supportive partner in your business is what we want. We have had a 98% customer satisfaction rating with our support team year after year. We are here for you. Thank you.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller