Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

View More Pricing Information

Kickserv Integrations

(10)

Verified by Kickserv

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Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

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James B.

Owner

Small-Business (50 or fewer emp.)

3/13/2025

"Very easy to use once you take the time to learn your way around the system."

5/5

What do you like best about Kickserv?

Helps to correlate and report on jobs won vs lost and allows me to track individual job profits. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only thing I don’t like is that it takes a higher subscription rate in order to add in external payments. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello James, thank you for taking the time to leave us a review. We know that our customers are busy and we value any feedback we receive. It helps us make improvements and measure customer satisfaction. We appreciate your business.

Kaleb N.

General Manager

Construction

Mid-Market (51-1000 emp.)

3/20/2025

"Kickserv is intuitive but lacks some of the features that competitors have"

3.5/5

What do you like best about Kickserv?

The ability to confirm that customers have viewed invoices and estimates. In terms of bang for buck, Kickserv is one of the best. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Lack of customizable fields and image integration. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Kaleb, thank you so much for taking the time to provide us with your feedback. What type of image integration are you seeking? You can add attachments to jobs and upload your logo for estimates and invoices, but we are interested in hearing more about your needs. Please send us an email at support@kickserv.com so we can send your suggestion to the Product Team for consideration.

Gary M.

Business Owner

Small-Business (50 or fewer emp.)

7/17/2024

"We've been working with KickServ since 2012, we absolutely love it!"

5/5

What do you like best about Kickserv?

Kickserv has pretty much everything you need to run a dispatch business. We are able to send estimates, send invoices, track our guys time on each job, we are also able to take credit card payments, send receipts and see if the customer viewed the invoice or not. We love this program. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

If you are not a tech-savvy kind of person, it is a little harder to get used to where everything is, but once you get the hang of it, it is extremely helpful in our day-to-day duties. The support team of Kickserv is very very helpful. They respond quickly as a smaller business and we love to support other small businesses like Gary's Electric. We use this system every day, multiple times a day and it makes our lives so much easier. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Gary, thank you so much for leaving us a review. We strive to make service simple, especially for customers that, similar to you, are not very tech-savvy. We have customers that fall across the board when it comes to technology. We're so happy that you are pleased with the service we provide. Our Customer Success Managers are very passionate about helping our customers!

Andrew G.

CEO

Security and Investigations

Small-Business (50 or fewer emp.)

Originally submitted 2/21/2023

"Transformative!"

5/5

What do you like best about Kickserv?

Kickserv has helped me completely organize and automate a good chunk of my small business. Before Kickserv we were using paper notes and invoices and scheduling using our head and where we could remember we said we'd go. Now with Kickserv we have opened up a clear, concise, and easy to use communication channel between us and our customers. Thank you Kickserv for helping me create that experience for me and my customers. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Nothing. Kickserv is very easy to use and connect with QBO. They are very quick to help with any issues I may have and are quick to help fix any issues as well. The customer service is fantastic. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Andrew, thank you so much for the wonderful review! We are very happy to hear that Kickserv is helping you in so many areas. Please do not hesitate to reach out if you have any questions or need assistance. Our team is here to help.

Samson S.

Office Assistant

Small-Business (50 or fewer emp.)

3/13/2025

"Great and Simple project management board"

3.5/5

What do you like best about Kickserv?

The simplicity of the site makes it easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Once the calendar gets filled up it gets hard to see some things. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Samson. Thank you for your review. We are currently working on some updates to the dashboard, which we hope will improve the user experience. It's our goal to make Kickserv easy to learn and easy to use and while we're on track, there is always the opportunity to improve further and that's exactly what we intend to do.

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

3/14/2025

"Kickserv is the Best!"

5/5

What do you like best about Kickserv?

Easy integrations with QuickBooks and other Software. Mobile app is easy for our staff. Setting up new customers is simple. Customer service is the BEST! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The training is available and companies should make sure they utilize it. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you for the feedback! We really appreciate it.

Tiva H.

Office Administrator

Small-Business (50 or fewer emp.)

6/14/2024

"New Kickserv user"

5/5

What do you like best about Kickserv?

Started using it in the office and it has been very easy to get the hang of. It is very straight forward and helps so much with organisation in an office. We use it everyday and if there are ever any issues we email the customer support line and they are usually very helpful. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Can log you out sometimes randomly, but I'm sure that is just a glitch or bug and that it will be fixed soon Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Tiva, thank you so much for taking time out of your day to share your thoughts and leave us a review. We love hearing from our customers! I'm sorry to hear you have randomly been logged out. I'll report that to the team so they can look into it. Please let us know if you have any questions. We are always happy to speak with our users.

Isaac M.

Operations Manager

Small-Business (50 or fewer emp.)

7/17/2024

"I have used several field service softwares, Kickserv provides the easiest use for me and the techs"

5/5

What do you like best about Kickserv?

Highly accessible and intuitive to use. Very seldom is there a problem that needs tech support to solve. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Occasionally some of the filters under the job section and others can include redundancies from the prior month. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Other field service softwares have some features that go more in-depth, however Kickserv is by far the easiest software to onboard new technicians to. Because of that, it's allowed us to bring on new technicians with very little difficulty, as well as making it easier for them to use it when they need to look at their schedules. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Isaac, thank you for taking the time to leave us a review. We're so thrilled that the simplicity of using Kickserv has enabled you to quickly onboard new technicians. The quicker you can get a technician on the road running service calls, the quicker they can contribute to your profitability. We get that. Making service simple is a very big priority for us and we are continually working on updates towards that end goal, like the new dashboard, Tap to Pay and some features that are coming very soon. Stay tuned!

Angela D.

Small-Business (50 or fewer emp.)

5/7/2024

"Great for mobile businesses"

5/5

What do you like best about Kickserv?

One of the best features of Kickserv is the integrated map. We are a mobile business and once a tech clicks on a job, they can easily click on directions without having to use a separate app. The invoicing is super easy and it integrates with Quickbooks which is a huge help for our business. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only thing I would change is that I wish we were able to enter new part numbers into Kickserv while doing estimates/invoices. We currently have to still do that through Quickbooks and then sync it before we can do an estimate. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Angela, thank you so much for taking the time to leave us a review. We appreciate your feedback and are so happy to hear how well the map is working for you. With so many apps on mobile in today's high tech world, it's nice to be able to stay inside of a single app and not have to move around from one to the next. I will pass along your feedback about the part numbers to our product team. They appreciate hearing from our users to prioritize what they need to focus on in future releases. Thank you for choosing Kickserv!

Megan S.

Logistics and A/R Manager

Small-Business (50 or fewer emp.)

7/17/2024

"Great experience"

4/5

What do you like best about Kickserv?

Kickserv is easy to use and the platform it provides fits our need. It's easy to integrate our other operations within Kickserv. It's very easy to use and the customer support is great! always quick to reply with assistance! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I only dislike a few features. Not being about to change the taxes within an existing job if it is changed on the profile. Also that the tasks to not auto generatee who is setting them. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Megan. A huge thank you for taking the time to leave us a review! We feel it's so important to hear from our customers to gauge customer satisfaction and get feedback on things we can look to improve in the future. I will pass along your feedback to our product team.