# Kickserv vs ServiceTitan Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kickserv excels in **ease of setup** , with many users appreciating its intuitive onboarding process. One user highlighted that the layout is clear and the reminders make scheduling easier, which can significantly enhance daily operations for small businesses.
- **Users say** that ServiceTitan provides excellent **customer support** , particularly praising their Customer Success Manager, Jay Flores, for his proactive communication and deep knowledge of the platform. This level of support can be crucial for businesses looking to maximize their software investment.
- **Reviewers mention** that Kickserv offers impressive **customization options** , allowing it to adapt to various service types. A user noted that they have successfully used Kickserv across three different companies, leading to increased profitability and efficiency.
- **According to verified reviews** , ServiceTitan shines in its **integration capabilities** , particularly with QuickBooks Online. Users appreciate the ability to automate tedious tasks and streamline reporting, which can save time and reduce errors in financial management.
- **G2 reviewers highlight** that Kickserv stands out in **quality of support** , receiving high marks for responsiveness and helpfulness. Users have expressed satisfaction with the support they receive, which can be a deciding factor for businesses that rely heavily on customer service.
- **Users report** that while both platforms have similar star ratings, Kickserv's overall user experience is enhanced by its **ease of use** , with a score that reflects a more intuitive interface. This can be particularly beneficial for small businesses that may not have extensive technical resources.



| | Kickserv | ServiceTitan | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 180 | 370 | 
| **Largest Market Segment** | Small-Business (82.9% of reviews) | Small-Business (65.5% of reviews) | 
| **Entry Level Price** | Starting at $60.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Kickserv

Pros:
- Ease of Use (8 reviews)
- Scheduling Management (5 reviews)

Cons:
- Mobile Limitations (3 reviews)
- Scheduling Issues (3 reviews)

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

---
## Ratings Comparison
| Rating | Kickserv | ServiceTitan | 
|---|---|---|
  | **Meets Requirements** | 8.5 (170 reviews) | 8.7 (303 reviews) | 
  | **Ease of Use** | 8.9 (171 reviews) | 8.4 (308 reviews) | 
  | **Ease of Setup** | 8.9 (108 reviews) | 6.8 (235 reviews) | 
  | **Ease of Admin** | 9.1 (100 reviews) | 8.0 (200 reviews) | 
  | **Quality of Support** | 9.2 (166 reviews) | 7.8 (298 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (98 reviews) | 8.7 (201 reviews) | 
  | **Product Direction (% positive)** | 8.9 (169 reviews) | 9.0 (297 reviews) | 

---
## Pricing

### Kickserv

#### Entry-Level Pricing

Plan: START

Price: Starting at $60.00 Per Month

Key Features:
- Includes 5 Users and QuickBooks Online Integration
- Standard Reports
- Automated Customer Reminders

[Browse all 3 editions](https://www.g2.com/products/kickserv/pricing)

#### Free Trial

Yes

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Repair Shop

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | 9.4/10 | 21 |
| **ServiceTitan** | N/A | N/A |

#### Customer Management

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **Self-Service Portals** | 9.2 (17 reviews) | Not enough data | 
| **Customer Profiles** | 9.6 (18 reviews) | Not enough data | 
| **Communication Tools** | 9.5 (18 reviews) | Not enough data | 

#### Service Management

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **Field Scheduling** | 9.5 (21 reviews) | Not enough data | 
| **Ticketing** | 9.5 (18 reviews) | Not enough data | 
| **Customization and Macros** | Feature Not Available | Not enough data | 
| **File Attachment** | 9.4 (19 reviews) | Not enough data | 
| **Estimates and Invoicing** | 9.3 (18 reviews) | Not enough data | 
| **GSX Integration** | Feature Not Available | Not enough data | 

#### Business Management

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **Multi-site Management** | 9.3 (17 reviews) | Not enough data | 
| **Point of Sale** | 9.2 (17 reviews) | Not enough data | 
| **Stock and Inventory** | Feature Not Available | Not enough data | 
| **KPI Tracking and Reporting** | 9.5 (16 reviews) | Not enough data | 
| **Contract Management** | 9.3 (15 reviews) | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | 8.7/10 | 119 |
| **ServiceTitan** | 7.6/10 | 232 |

#### Generative AI

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 7.9 (85 reviews) | 
| **AI Image-to-Text** | Feature Not Available | 6.9 (81 reviews) | 

#### Before the Job

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **Calendar** | 9.0 (107 reviews) | 7.4 (190 reviews) | 
| **Dispatch** | 9.1 (95 reviews) | 8.9 (218 reviews) | 
| **Roles** | 9.2 (104 reviews) | 8.4 (201 reviews) | 
| **Booking** | 8.6 (100 reviews) | 8.4 (194 reviews) | 

#### On the Job

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **Location** | 8.7 (73 reviews) | 8.6 (201 reviews) | 
| **Employee Communication** | 8.7 (94 reviews) | 7.8 (205 reviews) | 
| **Behavior Monitoring** | 8.0 (82 reviews) | 7.3 (183 reviews) | 
| **Client Notifications** | 8.6 (92 reviews) | 8.5 (207 reviews) | 
| **Field Sales** | 8.5 (74 reviews) | 8.1 (175 reviews) | 

#### After the Job

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **Reports** | 8.5 (98 reviews) | 8.4 (212 reviews) | 
| **Analytics** | Feature Not Available | 8.3 (205 reviews) | 
| **Invoicing** | 9.1 (99 reviews) | 8.7 (209 reviews) | 
| **CRM Integrations** | Feature Not Available | 7.9 (186 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Kickserv | ServiceTitan | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.2 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.0 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (18 reviews) | 

---
## Categories
**Shared Categories (2):** [Field Service Management Software](https://www.g2.com/categories/field-service-management), [Pest Control Software](https://www.g2.com/categories/pest-control-software)

**Unique to Kickserv (3):** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Forestry Software](https://www.g2.com/categories/forestry), [Repair Shop Software](https://www.g2.com/categories/repair-shop)

**Unique to ServiceTitan (1):** [HVAC Software](https://www.g2.com/categories/hvac)


---
## Reviewer Demographics

### By Company Size

| Segment | Kickserv | ServiceTitan | 
|---|---|---|
| **Small-Business** | 82.9% | 65.5% | 
| **Mid-Market** | 14.9% | 32.6% | 
| **Enterprise** | 2.3% | 1.9% | 

### By Industry

#### Kickserv

- **Construction:** 29.0%
- **Consumer Services:** 11.4%
- **Facilities Services:** 6.3%
- **Computer Software:** 5.1%
- **Information Technology and Services:** 3.4%
- **Automotive:** 2.8%
- **Environmental Services:** 2.8%
- **Accounting:** 2.3%
- **Retail:** 1.7%
- **Food & Beverages:** 1.7%
- **Other:** 33.5%

#### ServiceTitan

- **Construction:** 38.4%
- **Consumer Services:** 23.0%
- **Utilities:** 4.3%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Facilities Services:** 2.6%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.5%

---
## Alternatives

### Alternatives to Kickserv

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5207 reviews)

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (231 reviews)

---
## Top Discussions

### Kickserv

- Title: [Does your service integrate with QuickBooks® Online?](https://www.g2.com/discussions/quickbooks) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. We have been told by many that our sync to QBOE is by far one of the best out there.

"
- Title: [What are the system requirements?](https://www.g2.com/discussions/requirements) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Since Kickserv is a fully managed web-based application, there is nothing you need to download or install. All you need is a web browser.Chrome, Firefox, or..."
- Title: [How secure is my data?](https://www.g2.com/discussions/security-760fe53a-e1b5-4195-a3e9-a9b81cad38fe) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Very secure. We understand that your customer and job records are crucial to your business. To ensure data security we backup all account data nightly to..."
- Title: [Is Kickserv right for my business?](https://www.g2.com/discussions/business-type) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our software is good for many industries within the small to medium sized business market. We are affordable and great for small one man shows all the way to..."
- Title: [What is Kickserv?](https://www.g2.com/discussions/kickserv) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kickserv is an easy to use web-based software program designed to help small to medium sized businesses organize and grow their business through 3 major work..."

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kickserv-vs-servicetitan)