Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

View More Pricing Information

Kickserv Integrations

(10)

Verified by Kickserv

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Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

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Verified User in Construction

Small-Business (50 or fewer emp.)

12/10/2024

"Overall, pretty good experience so far"

4/5

What do you like best about Kickserv?

Easy to use interface, scheduling is straightforward and keeps our staff organized for their appointments Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Syncing with Quickbooks has been problematic, a few minor issues with scheduling repeat clients. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello, and thank you for taking the time to leave us a review. We are sorry to hear that you have been having issues with QuickBooks syncing. We are happy to help you resolve this issue. Please reach out to our Customer Success team, either by starting a chat through the app (just click on the chat bubble with the ? on it) or send us an email at support@kickserv.com

Jonathan M.

President

Small-Business (50 or fewer emp.)

7/16/2024

"Long Term and Satisfied Customer"

5/5

What do you like best about Kickserv?

We find it extremely easy to use and customize. We've used it for over 14 years and are finding new features all the time. We love the custom reports and the ability to have both office and technicians track their productivity in one software. The customer support is awesome. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

We'd like updates more often and continued improvements but the system still works really well. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Jonathan, thank you so much for taking the time to leave us a review. We're thrilled to hear that Kickserv has been serving you well for over 14 years. Thank you for being a loyal customer. We appreciate you! Please reach out if you have any suggestions of ways we can continue to make improvements. Our best ideas come from our customers.

Fabiola N.

Small-Business (50 or fewer emp.)

1/29/2024

"Efficient and effective for field service"

4.5/5

What do you like best about Kickserv?

I like using kicker for a plumbing business because it allows communication in the field and office seamlessly. I also like that we can notify the technician that he has received a job through the notify button very easily. Also, we really like that you can jobs from the calendar. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only thing I don't like about it is that it seems like accounting integration is a little behind. I wish that it wasn't just QuickBooks that we could use because QuickBooks is really expensive. If we could integrate with another accounting software that was not as expensive as QuickBooks, that would be ideal. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

After our previous software was discontinued, we had no real way of sending the jobs to our technicians except through text message, and then would still have to update in the system. Kickserv helped send technicians their jobs very easily. Also, the notify the client feature seems to very helpful, but we don't use it as much. We plan on using it more when our scheduling simplifies. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Fabiola, thank you so much for taking the time to leave us a review. The automated reminders are one of the features our customers use most frequently. We are sorry to hear that the software you were using was discontinued, but we're happy to have you as a Kickserv customer! I have passed along your comment regarding the accounting software integration to our Product team. Integrations are complex, but we will absolutely take your comment into consideration. We take customer feedback very seriously and appreciate your suggestion.

Gerard D.

Small-Business (50 or fewer emp.)

4/3/2024

"Great product"

5/5

What do you like best about Kickserv?

The ability to keep all my customer contact together as well as scheduling service calls and the ability to look at past service calls for a customer. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish there was an ability to have a second location so that the company admins wouldn't have to log into 2 separate accounts to manage the other location as well. We are a small business and looking to add a second location. Accounts receivable would currently have to log into 2 separate accounts for the administration to bill for each location. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Gerard, thank you so much for choosing Kickserv, and for your valuable feedback. I will pass along your request regarding multiple logins to our product team. They welcome any feedback and it helps us know how to prioritize product updates in the future. Congratulations on the growth of your small business! We celebrate with you.

Nicholas B.

Account Support Manager

Mid-Market (51-1000 emp.)

7/17/2024

"Very affordable and robust"

5/5

What do you like best about Kickserv?

There are a lot of options on how to operate as a business Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The GPS history for each field technician only lasts a week before it disappears. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Nicholas, thank you so much for taking the time to leave us a review. We're glad to hear that Kickserv is giving you options on operating your business and helping you keep track of your team and customer billing. We welcome any suggestions you have, now or in the future. Just send us an email to support@kickserv.com. Our product team really listens to our customers.

Russell R.

CSR

Small-Business (50 or fewer emp.)

7/17/2024

"For 25 usd"

4.5/5

What do you like best about Kickserv?

It's very straightforward, there's no lagging and it's a lightweight platform Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

It should allow us full access to the platform to maximize it to our system Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Russell, thank you for your feedback. We offer several different pricing plans, with additional features that can be added as your business grows. You can upgrade at any time to enable access to more tools. We also have an open API (with Premium plans). If you have any questions about your current plan, or how to upgrade, feel free to contact us using the chat bubble from the app or kickserv.com. We're happy to help!

Gage H.

Small-Business (50 or fewer emp.)

1/25/2024

"Great Software, especially for small business"

4.5/5

What do you like best about Kickserv?

The ease of use is great, getting used to it could take some time. But I LOVE the estimate send/view/approve options. The best part is for small business it's FREE as long as you use their credit processing system which I have no issues with see as this system is free. Also any time I have reached out to support, they are always super prompt and helpful Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

This may just be a lack of understanding on my part, but after I send an estimate and it is viewed and or approved and I move it to a job. Editing and resending the estimate is difficult to me. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Gage, thank you very much for your feedback. We're so glad you are enjoying Kickserv and the workflow. Please feel free to reach out to our Customer Success team with any questions, such as tips and tricks for ease of use. Perhaps they may have a more streamlined way for you to make changes to an estimate. You can click on the ? in the black circle through the app to start a chat with them. As you mentioned in your comments, they are always super helpful!

Verified User in Accounting

Small-Business (50 or fewer emp.)

5/7/2024

"It is very easy to manage the application"

3.5/5

What do you like best about Kickserv?

It's simple to use and easy to learn the application. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Some reports do not generate the way I need them and also there is no place to put the employee salary rate. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

We have been using kickserv for a few months only, we decided to start using it because before we were doing all payroll hours on a piece of paper. And with this app we are looking to switch completely to online. We still need to learn more about it and get used to it. In my opinion, this is a great app for small businesses but not for bigger companies. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello, and thank you for taking the time to leave us a review. We really appreciate it. I understand you're still new to Kickserv and getting to know the application and while we think it's easy to learn, there is still a lot to explore and we want to make sure you feel good about your experience. You can watch some how to videos on our YouTube channel, and explore our knowledge center https://help.kickserv.com/ and if you need to chat with one of our Success Managers, just click on the black bubble with the question mark in the lower left corner of the desktop application. One of the SM's can help you with the reporting and answer any other questions you have. We're always happy to help!

See how Kickserv improved

Morgan M.

Small-Business (50 or fewer emp.)

1/25/2024

"QUICK & EASY, JUST HOW WE LIKE IT"

5/5

What do you like best about Kickserv?

I am beyond pleased with our experience so far with Kickserv. The customer support is fast and effective. If there was ever a need that I couldn't figure out on my own, Kickserv was there to immediately remedy the solution. Also, the 2-way sync with Quickbooks is a game changer. Love it!! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I would like to be able to send more than the invoices through Kickserv. It would be helpful if I could send payment agreement forms as well. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Morgan, thank you for your review. We are so glad you're finding Kickserv to be such a help with your business. I have passed along your suggestion to the Product team. They welcome feedback from customers and we take customer requests into account when determining what should go into a product update. You can send a form as an attachment to any job and have the customer access it and then add a signature to the estimate or work order (or just attach a signed copy of the printed form to the job). You can contact our customer success team for guidance if you don't know how. Just click on the ? in the black circle through the app and you can start a conversation.

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

7/17/2024

"Pleasent, but mobile app is meh"

5/5

What do you like best about Kickserv?

It has a lot of interesting features, helps schedule well. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Its UI could be better for mobile. It can glitch and lag often and sometimes is hard to read. A personal section where you can say what employee you are would help. I dont need to look at everybodies all the time. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello and thank you so much for taking the time to provide us with your feedback. We are working behind the scenes on enhancing the functionality of the mobile application and have a dedicated team working to get updates out as regularly as possible. I will pass along your comment to the Product Team. We always appreciate hearing from our users.