Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

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Kickserv Integrations

(10)

Verified by Kickserv

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Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

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Michael L.

Service Project Manager

Small-Business (50 or fewer emp.)

6/27/2025

"Instant organization"

5/5

What do you like best about Kickserv?

Kickserv has been a powerful tool for streamlining our field service operations and providing real-time visibility across active projects. Instantly implemented this with a manufacturing, installing, servicing company thanks to the staff at Kickserv who have helped me use this software which I depend on a daily and monthly basis to track billables and customer satisfaction and so much more. So easy to integrate our existing systems into it. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Would love to see a built-in CRM feature for better customer management. It’d be helpful if files and photos were accessible directly from the main customer profile page. A map view showing all unscheduled jobs would improve planning and route optimization. Also, switching between users on a shared iPad could be easier, streamlining that would help techs in the field. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Michael, thank you for your feedback. We're happy to hear that it's been so easy for you to implement Kickserv for your business and I love the ideas that you've shard with us for opportunities for improvement. I'll share your feedback with our product team for future consideration. Please let us know if you need any assistance along the way. Our team is here to help!

Sean L.

Repair Shop Manager / IT

Small-Business (50 or fewer emp.)

Originally submitted 2/21/2023

"Kickserv simply rocks"

5/5

What do you like best about Kickserv?

Kickserv continues to improve. They do not update simply to say "we updated." When they release an update it is because additional features have been added. Sometimes the updates are responses to requests by end users. Sometimes new system integrations. Always with the ambition of making the user experience easier. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Inventory control (not their ballistic, I know). Also a better way for employees to interact with each other would be great. Other than that, Kickserv is pretty much exactly what we need. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Sean, thank you for choosing Kickserv. We appreciate your feedback. We're so happy it's working well for your business. If you have any questions or feedback for us, please reach out at anytime.

Verified User in Construction

Small-Business (50 or fewer emp.)

5/4/2026

"Clear Layout and Helpful Reminders Make Scheduling Easy"

4/5

What do you like best about Kickserv?

The layout is clear, and the reminders make scheduling easier. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

sometimes the app won't work properly and that's frustrating Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much for taking time to leave us a review. We really value customer feedback and some of the best ideas come directly from our users! If there is anything specific that isn't working in the app that you would like help with, please reach out to our Customer Success team and they can help diagnose the issue and find a solution for you.

Jordon M.

Service Manager

Small-Business (50 or fewer emp.)

Originally submitted 1/16/2024

"Best addition to our field service in over a decade, HANDS DOWN!"

5/5

What do you like best about Kickserv?

The team and I use Kickserv 7 days a week, once you become familiar with their software navigating is a breeze. The most difficult part of the implementation was the time involved, but that is inherent with the implementation of any software. We did encounter some trouble when integrating our QuickBooks, but the error was on the side of our QuickBooks account itself and when reaching out to customer support for assistance in resolving our issue, their response time was fast and got us back on track without any headache.

Having everything at our fingertips and all in one place has improved efficiencies for us pretty dramatically. The ability to create and send estimates, receive approvals, communicate with customers and receive payments much faster! Customer feedback has been positive also, the customer center offers a lot of information, ultimately reducing the frequency of phone calls & emails, creating more time for us to stay ahead! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I can't say that there's anything really that I dislike, but there's always room for improvement. Kickserv is great at providing the ability to submit feedback and suggestions to continue growing its capabilities, and they offer transparency with the improvements that have been put in place. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Jordon, thank you so much for the feedback. We are so glad that Kickserv has been such a useful tool for you and the team. That's our number one goal! You already mentioned this in your review, but we absolutely welcome any and all feedback and/or suggestions. Our Product Team is very unique, in that they conduct surveys and get on calls with customers to discuss areas for improvement. It's one of the many things that sets us apart.

Verified User in Retail

Small-Business (50 or fewer emp.)

1/8/2026

"Excellent for Scheduling Services and Installations"

4.5/5

What do you like best about Kickserv?

Great tool for scheduling multple different types of service and installation Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

the mobile app is hard to work with sometimes Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much for taking time out to leave us a review. Your feedback is extremely valuable to us. If you have any specific instances of challenges with the mobile application, please send us your thoughts. User feedback helps us make product improvements. You can just send us an email at support@kickserv.com or start a chat from the website or app.

Anton R.

Owner

Small-Business (50 or fewer emp.)

6/29/2025

"I run a small plumbing business and Kickserv is awesome!"

5/5

What do you like best about Kickserv?

Kickserv provides everything you need to start and run a small business. Invoicing, marketing, and more. It integrates well. Has great customer support. It also can scale with you as your business grows! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only downside I have found was some restricted abilities on the mobile Apps but those are being updated pretty regularly as well. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Anton. Thank you so much for leaving us a review. We're happy to hear that you're so happy with the way Kickserv is performing for your business. Our team has been working hard on getting the mobile application updated and we will continue to do so. If you have any suggestions for our team for future updates, please let us know.

Cavalier Window Cleaning O.

Operations Manager

Small-Business (50 or fewer emp.)

Originally submitted 7/16/2024

"Great for everyday scheduling needs! Easy to use!"

5/5

What do you like best about Kickserv?

Clear easy viewing of appointments on a calendar screen. Easy to put jobs and estimates in. Messaging clients through the app is easy as well. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

If you are on week 2 of the month and enter info into a job and want to go back to week 2 of the calendar, you either have to hit the back button enough times to return to that week or hit the calendar button and then change the week. It does not return to the week you were working in. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much for taking the time to leave us a review. We really appreciate your feedback. I've shared your input regarding the calendar navigation to the product team. At Kickserv we take customer input seriously and it impacts the way we plan future product updates. Thank you for choosing Kickserv. We appreciate your business!

Alex G.

Engineer

Small-Business (50 or fewer emp.)

8/5/2025

"Well done"

5/5

What do you like best about Kickserv?

how easy is to use, and add my time and WO Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

not much to complain about it is easy to use Review collected by and hosted on G2.com.

Greg C.

President

Construction

Small-Business (50 or fewer emp.)

Originally submitted 6/20/2016

"Very Good Service"

4.5/5

What do you like best about Kickserv?

The ease of scheduling and changing appointments if needed. Also Customer service has been outstanding if we have any issues. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Still a little glitchy but overall you can work through it. Review collected by and hosted on G2.com.

Recommendations to others considering Kickserv:

Give it a try. Make sure you take advantage of the live tutorials they offer you. It is easy enough to use that you'll want to just go for it but they will show you little things that will save you time in the future. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Keeping database of customers and invoices. Scheduling of jobs Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Greg. Thank you for taking the time to leave us a review. We're so thrilled that you're enjoying Kickserv and we appreciate your suggestion to new users. As with most applications, there are ways to improve efficiency that may not be obvious if you're self taught. We are working on expanding the tips section in our Knowledge base to help users get the most out of Kickserv.

James N.

owner

Small-Business (50 or fewer emp.)

3/14/2025

"Fantastic! It is easy and does everything I need."

5/5

What do you like best about Kickserv?

I was losing jobs working a paper system. Now I can schedule follow-ups in a year. And the price is great. I shopped at least 12 software companies before I decided to go with Kickserv. If you have a question, you can call and talk to someone. I am impressed. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Can't think of anything. It is making me write more. Great software. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello James, thank you for taking the time to leave us a review. We're so happy to hear that the new automated scheduling reminders are going to help you prevent losing job opportunities. It's true that you can call us and talk to a human being! We are passionate about helping our customers. Thank you for being one of them.