What do you like best?
user friendly once you've been able to work on it a while
easy to navigate once you get used to where to locate everything
great bang for the buck - billing and pricing to send out statements, etc. is extremely reasonable and has helped our facility capture revenue quicker than previously
reports feature / numerous available - provider productivity is one of my favorite reports to run -- gives a great overall view of what is happening and how each of our on-site providers are contributing to the bottom line
we only use the PM part of the software but have found this to be very beneficial with most everything we require for use in a software purchase
What do you dislike?
updates are generally provided after login; would prefer email notifications for system/software update information
would also like ability to select multiple patients for overall updates such as 'collection' accounts
I find there are too many steps involved with updating accounts from current to external collections
initial set up of the clearinghouse/payers took some time, but luckily we were able to run though it no problem and Kareo's staff were able to help us through this with little effort on our part (thank you!!)
would like to see contract management area / updating fee schedules / and would like more options in this area for tracking purposes
Recommendations to others considering the product:
always determine what the practice NEEDS are vs WANTS // make sure you get everything you need before diving in
ask about early termination fees, etc. / get confirmation of what occurs once account is terminated. No one likes to go into new ventures thinking it won't work...but perform your due diligence beforehand....
What problems are you solving with the product? What benefits have you realized?
A/R was always an issue - finding it easier to calculate w/Kareo
seamless integration with our current EMR is a true benefit for our staff/billing
staff productivity can now be tracked much better and provide details as to the actual $$ amount each provider brings in as well as coding, what insurance is adjusting for visits, etc.