# iTeleCenter Reviews
**Vendor:** COA Network  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About iTeleCenter
iTeleCenter is a cloud-based virtual phone system designed for small businesses and entrepreneurs. Our goal here is to provide top-of-the-line businesses communication features and experience to small businesses–help accelerate their growth and build deeper connections with customers. iTeleCenter makes remote working a breeze! Work from anywhere with your existing devices, no matter where you are, increasing productivity on the go! Communicate on any device - smartphones, tablets, and computers. Additionally, we have a diverse range of Local, Toll-Free & Vanity Numbers that can be routed to any smartphone. Free trial Local, Toll-Free & Vanity Numbers Easy setup in 5 minutes (No hardware required) iOS & Android apps 50+ Features such as Call Forwarding, Business Texting, Online Faxing, Extensions for Depts & Employees, Call Recording, Conference Calling, etc. Starting at just $19.95/month. iTeleCenter is trusted by over 100,000+ businesses. Start a 14-day risk-free trial today!




## iTeleCenter Reviews
  ### 1. Reliable and flexible service that helped save my family business from a very tough time!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 15, 2021

**What do you like best about iTeleCenter?**

iTelecenter was easy to sign up for and so easy to use. Once I had an account I was able to immediately log in and start setting up the number. The back office online is so easy and convenient, easy to set up with a ton of great features that help me with my business like generating reports, saving important voicemails, setting up a greeting and even the extensions on the go, as I need to adjust them. My family business ran into issues with our phone line where we needed it to be more organized and professional instead of losing a ton of business as people kept getting a busy signal as we got flooded with call. Once I signed up for this service, so many issues were fixed after I set it up myself within 15 minutes. Everything was resolved. Anytime I have questions or run into any potential issues, customer service has been extremely friendly and professional, they always get back to me. This is a service I highly recommend, vouch for and will always personally use for any business or service as needed.

**What do you dislike about iTeleCenter?**

I haven't run into anything that I dislike.

**What problems is iTeleCenter solving and how is that benefiting you?**

No more busy signals, and having set up extensions, people can be directly quicker to the relevant person or a voice direction with common questions, and due to having this service there are less wait times.

  ### 2. Robust Service at a Great Price!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 16, 2021

**What do you like best about iTeleCenter?**

The clarity of the calls and how easy it is to use!

**What do you dislike about iTeleCenter?**

I do wish I could do video calls. I assume that if it had that feature it would also be amazing!

**What problems is iTeleCenter solving and how is that benefiting you?**

This replaces the multi-thousand dollar PBX system that we were going to obtain and does even more at a nominal monthly fee!


## iTeleCenter Discussions
  - [What is iTeleCenter used for?](https://www.g2.com/discussions/what-is-itelecenter-used-for)

- [View iTeleCenter pricing details and edition comparison](https://www.g2.com/products/itelecenter/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+17%3A58%3A10+-0500&secure%5Bsession_id%5D=911ee318-73f3-4f13-9f92-acfba9695dc0&secure%5Btoken%5D=13f16b9b9a65fdf0c8de43a2ee6b6cfbdd9e1de65f96892c56d3cf8aaab0dfa6&format=llm_user)

## iTeleCenter Features
**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - Audio Conferencing**
- Proactive Assistance
- Decision Making

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

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