--- title: iTeleCenter Reviews meta_title: 'iTeleCenter Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how iTeleCenter works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-06-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # iTeleCenter Reviews **Vendor:** COA Network **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About iTeleCenter iTeleCenter is a cloud-based virtual phone system designed for small businesses and entrepreneurs. Our goal here is to provide top-of-the-line businesses communication features and experience to small businesses–help accelerate their growth and build deeper connections with customers. iTeleCenter makes remote working a breeze! Work from anywhere with your existing devices, no matter where you are, increasing productivity on the go! Communicate on any device - smartphones, tablets, and computers. Additionally, we have a diverse range of Local, Toll-Free & Vanity Numbers that can be routed to any smartphone. Free trial Local, Toll-Free & Vanity Numbers Easy setup in 5 minutes (No hardware required) iOS & Android apps 50+ Features such as Call Forwarding, Business Texting, Online Faxing, Extensions for Depts & Employees, Call Recording, Conference Calling, etc. Starting at just $19.95/month. iTeleCenter is trusted by over 100,000+ businesses. Start a 14-day risk-free trial today! ## iTeleCenter Reviews ### 1. Reliable and flexible service that helped save my family business from a very tough time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **What do you like best about iTeleCenter?** iTelecenter was easy to sign up for and so easy to use. Once I had an account I was able to immediately log in and start setting up the number. The back office online is so easy and convenient, easy to set up with a ton of great features that help me with my business like generating reports, saving important voicemails, setting up a greeting and even the extensions on the go, as I need to adjust them. My family business ran into issues with our phone line where we needed it to be more organized and professional instead of losing a ton of business as people kept getting a busy signal as we got flooded with call. Once I signed up for this service, so many issues were fixed after I set it up myself within 15 minutes. Everything was resolved. Anytime I have questions or run into any potential issues, customer service has been extremely friendly and professional, they always get back to me. This is a service I highly recommend, vouch for and will always personally use for any business or service as needed. **What do you dislike about iTeleCenter?** I haven't run into anything that I dislike. **What problems is iTeleCenter solving and how is that benefiting you?** No more busy signals, and having set up extensions, people can be directly quicker to the relevant person or a voice direction with common questions, and due to having this service there are less wait times. ### 2. Robust Service at a Great Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about iTeleCenter?** The clarity of the calls and how easy it is to use! **What do you dislike about iTeleCenter?** I do wish I could do video calls. I assume that if it had that feature it would also be amazing! **What problems is iTeleCenter solving and how is that benefiting you?** This replaces the multi-thousand dollar PBX system that we were going to obtain and does even more at a nominal monthly fee! ## iTeleCenter Discussions - [What is iTeleCenter used for?](https://www.g2.com/discussions/what-is-itelecenter-used-for) - [View iTeleCenter pricing details and edition comparison](https://www.g2.com/products/itelecenter/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A26%3A06+-0500&secure%5Bsession_id%5D=0e9487c6-c23e-401d-be7d-2edccd9ce8ca&secure%5Btoken%5D=dc52fc1b7596d3601e4ca7bbfea7a4b2de9d6075be0af6154b395b7544c20a54&format=llm_user) ## iTeleCenter Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Additional Functionality** - Screen Sharing - Generative AI - Custom Greetings/Messages - Mobile Access - International Calling - Virtual Voicemail - Call Scheduling - AI Copilot - Call Conferencing - Reporting/Analytics - File Sharing - Two Way Audio & Video - Audio/Video Recording - Real-Time Chat - Audio Calls **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top iTeleCenter Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,514 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,667 reviews)