iPlum Features
Basic Communication (5)
Phone Calls
Enables users to place phone calls over the internet. 88 reviewers of iPlum have provided feedback on this feature.
Instant Messaging
As reported in 87 iPlum reviews. Enables users to send instant messages over the internet.
Screen Sharing
Enables users to share screens over the internet. 77 reviewers of iPlum have provided feedback on this feature.
Conference Calls
Enables multiple users to make phone or video calls over the internet at once. 72 reviewers of iPlum have provided feedback on this feature.
Desk-to-Desk Calls
Enables users to contact one anothers through mobile phones and landlines. 74 reviewers of iPlum have provided feedback on this feature.
Advanced Features (3)
Hold Music
Offers users the option to play music for contacts who are on hold. 70 reviewers of iPlum have provided feedback on this feature.
Automated Attendants
Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. 77 reviewers of iPlum have provided feedback on this feature.
VOiP Number
As reported in 82 iPlum reviews. Offers users a unique number that can be dialed from anywhere.
Access (2)
Software Pairing
Based on 69 iPlum reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Individual Download
Requires users download the software on its own. This feature was mentioned in 75 iPlum reviews.
Calling (3)
Record Calls
Records calls for future reference. 26 reviewers of iPlum have provided feedback on this feature.
Call Types
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 27 reviewers of iPlum have provided feedback on this feature.
Auto Dialer
As reported in 11 iPlum reviews. Has auto-dialing or predictive dialing functionality.
Contacts (2)
Personalization
Retains a log of extraneous contact information such as timezone and contact engagement. 26 reviewers of iPlum have provided feedback on this feature.
Record Prospect Data
Allows users to denote which contacts they believe are prospective customers. This feature was mentioned in 25 iPlum reviews.
Insights (1)
Automated Note Taking
As reported in 10 iPlum reviews. Automatically transcribes and summarizes meeting discussions.
Platform (8)
User Authorization - HIPAA Compliant Messaging
As reported in 119 iPlum reviews. Allows administrators to set up and implement any levels of authorization required to send and receive secure messages
Compliant Texting - HIPAA Compliant Messaging
Facilitates the receiving and sending of secure and encrypted text messages 120 reviewers of iPlum have provided feedback on this feature.
Compliant Emailing - HIPAA Compliant Messaging
Based on 111 iPlum reviews. Facilitates the receiving and sending of secure and encrypted emails
Clinical Communication - HIPAA Compliance
Facilitates communication between health care professionals 113 reviewers of iPlum have provided feedback on this feature.
HIPAA Compliance - HIPAA Compliant Messaging
Based on 116 iPlum reviews. Aligns and complies with HIPAA regulation and standards
Operating Systems - HIPAA Compliant Messaging
Supports desktop, iOS, and Android operating systems 114 reviewers of iPlum have provided feedback on this feature.
Message Lifespan - HIPAA Compliant Messaging
As reported in 111 iPlum reviews. Allows the determination and assignment of the lifespan of a delivered message
Workflow Enhancement - HIPAA Compliant Messaging
Enhances clinical workflows This feature was mentioned in 113 iPlum reviews.
Technology (3)
Telecommunications
Utilizes telecommunications technology to provide providers and patients with two-way communication. This feature was mentioned in 24 iPlum reviews.
Low Bandwidth Support
Ensures that the telemedicine solutions works even when internet is slow or network is poor. 23 reviewers of iPlum have provided feedback on this feature.
EHR Integration
As reported in 21 iPlum reviews. Facilitates the integration between telemedicine platform and existing EHR.
Administration (3)
Practice Branding
As reported in 21 iPlum reviews. Provides health care organizations with the option to brand their telemedicine platform with practice-specific branding.
Practice Specific
Based on 22 iPlum reviews. Supports the needs and requirements of specialty practices.
Charting And Documentation
As reported in 21 iPlum reviews. Generates or provides practioners with the tools to create clinical documentation post-meeting.
Compliance (2)
HIPAA Compliance
As reported in 23 iPlum reviews. Ensures that the telemedicine platform adheres and complies with HIPAA regulations.
State Regulation Compliance
Ensures that the telemedicine platform adheres and complies with state-specific telehealth regulations. This feature was mentioned in 22 iPlum reviews.
Platform Basics - VoIP Providers (6)
PBX systems, VoIP Softphone
Based on 65 iPlum reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management
Manages incoming calls with features such as call forwarding, transferring, and routing. This feature was mentioned in 67 iPlum reviews.
Network monitoring
Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. 63 reviewers of iPlum have provided feedback on this feature.
Integrations
Based on 63 iPlum reviews. Enables integrations with communication and CRM platforms.
Virtual PBX
As reported in 62 iPlum reviews. Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services
Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 62 iPlum reviews.
Agentic AI - Google Workspace Communication Tools (1)
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Outbound Call Tracking (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
As reported in 50 iPlum reviews. Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases 50 reviewers of iPlum have provided feedback on this feature.
Adaptive Learning
Improves performance based on feedback and experience This feature was mentioned in 51 iPlum reviews.
Proactive Assistance
Based on 49 iPlum reviews. Anticipates needs and offers suggestions without prompting





