Link copied to clipboard # Grasshopper vs iPlum Comparison - What are their main differences? Share [ Export ](/compare/grasshopper/iplum/export.csv) GrasshopperiPlum[+ Add Product](#) Reviews **Grasshopper** [ 3.9/5(162) ](https://www.g2.com/products/grasshopper/reviews#reviews) **iPlum** [ 4.3/5(201) ](https://www.g2.com/products/iplum/reviews#reviews) Pricing **Grasshopper** Free Trial **$14.00** Per Month · True Solo **iPlum** **$8.99** · Standard **Pricing Insights** from reviews Time to Implement **Grasshopper** 1 month Based on 47 responses **iPlum** \<1 monthFaster Based on 12 responses Return on Investment **Grasshopper** 13 months Based on 34 responses **iPlum** 8 months5 months sooner Based on 11 responses Perceived Cost **Grasshopper** $$$$$ **iPlum** $$$$$ Average Discount **Grasshopper** 6% **iPlum** 6% ![Grasshopper](https://images.g2crowd.com/uploads/product/hd_favicon/a4b2a0455cd65fbc9e5743d8fa1c8fbc/grasshopper.svg "Grasshopper") ![iPlum](https://images.g2crowd.com/uploads/product/hd_favicon/c8716f4bd929c9b99a6939f2b59d7c81/iplum.svg "iPlum") G2 offers free advice on this comparison. 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Pros & Cons **Grasshopper** [ VoIP Services (2) ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667197&qs=pros-and-cons#reviews)[ Calling Features (1) ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667268&qs=pros-and-cons#reviews)[ Customer Service (3) ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667243&qs=pros-and-cons#reviews)[ Account Management (2) ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981885&qs=pros-and-cons#reviews) **iPlum** [ Ease of Use (104) ](https://www.g2.com/products/iplum/reviews?filters%5Bsentiment_snippet%5D=1407032&qs=pros-and-cons#reviews)[ HIPAA Compliance (52) ](https://www.g2.com/products/iplum/reviews?filters%5Bsentiment_snippet%5D=1407093&qs=pros-and-cons#reviews)[ Texting Issues (28) ](https://www.g2.com/products/iplum/reviews?filters%5Bsentiment_snippet%5D=1407003&qs=pros-and-cons#reviews)[ Call Issues (25) ](https://www.g2.com/products/iplum/reviews?filters%5Bsentiment_snippet%5D=1406338&qs=pros-and-cons#reviews) Integrations **Grasshopper** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4b2e76104efa19c85f3eaaca2791f87/basecamp.png "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ View all ](https://www.g2.com/products/grasshopper/integrations) **iPlum** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ View all ](https://www.g2.com/products/iplum/integrations) Screenshots **Grasshopper** ![Grasshopper screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/89641/iOS-call-log-.jpg) **iPlum** ![iPlum screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338256/Contacts-Menu-iPlum.png) Ratings Meets Requirements **Grasshopper** 8.3 8.3129 **iPlum** 9.2 9.2184 Ease of Use **Grasshopper** 8.1 8.1133 **iPlum** 8.6 8.6186 Ease of Setup **Grasshopper** 7.9 7.973 **iPlum** 7.9 7.9177 Ease of Admin **Grasshopper** 8.3 8.362 **iPlum** 8.6 8.646 Quality of Support **Grasshopper** 7.7 7.7112 **iPlum** 8.4 8.4150 Has the product been a good partner in doing business? **Grasshopper** 7.6 7.661 **iPlum** 8.2 8.247 Product Direction (% positive) **Grasshopper** 5.9 5.9128 **iPlum** 8.6 8.6185 Features VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 7.6 97 6.9 102 Platform Basics - VoIP Providers Call Management 8.7(won by 0.7) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 69 PBX systems, VoIP Softphone Not enough data 7.4(won by default) 65 Network monitoring Not enough data 7.5(won by default) 63 Integrations Feature Not Available 6.8(won by default) 65 Virtual PBX Not enough data 6.5(won by default) 62 SIP trunking services Not enough data 6.5(won by default) 62 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 8.9(tied score) 87 | Verified 8.9(tied score) 95 Instant Messaging 7.4 18 8.9(won by 1.5) 93 (There is a greater than 0.5 difference between this product's rating and its competitors) Conference Calls 5.1 17 | Verified 6.3(won by 1.2) 72 (There is a greater than 0.5 difference between this product's rating and its competitors) Desk-to-Desk Calls 7.7(won by 1.1) 44 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.6 74 Screen Sharing Feature Not Available 5.9(won by default) 77 Video Calls Feature Not Available Feature Not Available SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution Not enough data 6.3(won by default) 50 Cross-system Integration Not enough data 6.5(won by default) 50 Adaptive Learning Not enough data 6.4(won by default) 51 Proactive Assistance Not enough data 6.4(won by default) 49 Access Software Pairing 6.1 23 6.2(won by 0.1) 69 Individual Download 8.5(won by 1.4) 58 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 78 Browser Extension 6.7(won by default) 21 Feature Not Available Advanced Features Hold Music 7.7(won by 2.0) 67 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.7 70 Automated Attendants 8.2(won by 1.8) 57 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 78 VOiP Number 8.9(won by 0.5) 57 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 87 Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data HIPAA Compliant Messaging[Hide 41 FeaturesShow 41 Features](javascript:void(0);) Not enough data 9.0 126 Platform User Authorization - HIPAA Compliant Messaging Not enough data 9.3(won by default) 119 Compliant Texting - HIPAA Compliant Messaging Not enough data 9.2(won by default) 123 Compliant Emailing - HIPAA Compliant Messaging Not enough data 8.5(won by default) 111 Clinical Communication - HIPAA Compliance Not enough data 9.1(won by default) 113 HIPAA Compliance - HIPAA Compliant Messaging Not enough data 9.3(won by default) 121 Operating Systems - HIPAA Compliant Messaging Not enough data 9.0(won by default) 115 Message Lifespan - HIPAA Compliant Messaging Not enough data 9.0(won by default) 111 Workflow Enhancement - HIPAA Compliant Messaging Not enough data 8.9(won by default) 114 PCI Compliance Not enough data Not enough data Additional Functionality Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Data Import/Export Not enough data Not enough data Secure Data Storage Not enough data Not enough data Audit Trail Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Drag & Drop Not enough data Not enough data Search/Filter Not enough data Not enough data Archiving & Retention Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Security Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data For Healthcare Not enough data Not enough data Document Storage Not enough data Not enough data Risk Alerts Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Activity Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Document Templates Not enough data Not enough data Reminders Not enough data Not enough data Compliance Tracking Not enough data Not enough data Version Control Not enough data Not enough data Activity Dashboard Not enough data Not enough data Risk Analysis Not enough data Not enough data Monitoring Not enough data Not enough data Telemedicine[Hide 59 FeaturesShow 59 Features](javascript:void(0);) Not enough data 8.5 24 Technology Telecommunications Not enough data 9.4(won by default) 24 Low Bandwidth Support Not enough data 8.9(won by default) 23 EHR Integration Not enough data 7.7(won by default) 21 Third-Party Integrations Not enough data Not enough data Administration Practice Branding Not enough data 7.9(won by default) 21 Practice Specific Not enough data 8.0(won by default) 22 Charting And Documentation Not enough data 7.6(won by default) 21 Multi-Provider Practice Not enough data Not enough data Compliance HIPAA Compliance Not enough data 9.3(won by default) 23 State Regulation Compliance Not enough data 9.4(won by default) 22 Additional Functionality Customizable Templates Not enough data Not enough data Communication Management Not enough data Not enough data Document Storage Not enough data Not enough data Self Service Portal Not enough data Not enough data Activity Dashboard Not enough data Not enough data Compliance Management Not enough data Not enough data For Medical Purposes Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Softphone Not enough data Not enough data Chat/Messaging Not enough data Not enough data Reminders Not enough data Not enough data Records Management Not enough data Not enough data AI Copilot Not enough data Not enough data Secure Data Storage Not enough data Not enough data Remote Treatment Planning Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Customizable Forms Not enough data Not enough data Video Conferencing Not enough data Not enough data Appointment Management Not enough data Not enough data Multi-Location Not enough data Not enough data Mobile Alerts Not enough data Not enough data Practice Management Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Charting Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data Email Reminders Not enough data Not enough data Confirmations/Reminders Not enough data Not enough data Online Forms Not enough data Not enough data Claims Management Not enough data Not enough data File Sharing Not enough data Not enough data Electronic Payments Not enough data Not enough data Calendar Management Not enough data Not enough data Payment Processing Not enough data Not enough data One-to-One Messaging Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Live Chat Not enough data Not enough data Monitoring Not enough data Not enough data Client Portal Not enough data Not enough data Medical Billing Not enough data Not enough data Workflow Management Not enough data Not enough data Scheduling Not enough data Not enough data Virtual Waiting Room Not enough data Not enough data Mobile Access Not enough data Not enough data E-Prescribing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Document Management Not enough data Not enough data Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data 7.8 27 Agentic AI - Outbound Call Tracking Autonomous Task Execution Not enough data 7.8(won by default) 9 Natural Language Interaction Not enough data 7.6(won by default) 9 Calling Record Calls Not enough data 7.5(won by default) 26 Call Types Not enough data 8.6(won by default) 27 Auto Dialer Not enough data 8.3(won by default) 11 Generate Location Not enough data Feature Not Available Click-to-Call Not enough data Feature Not Available Contacts Personalization Not enough data 8.2(won by default) 26 Record Prospect Data Not enough data 7.5(won by default) 25 Information Locater Not enough data Feature Not Available Contact Management Not enough data Not enough data Insights Automated Note Taking Not enough data 7.2(won by default) 10 Notes Not enough data Feature Not Available Daily Summary Not enough data Feature Not Available Automated Voicemails Not enough data Feature Not Available Automated Emails Not enough data Feature Not Available Sorts Prospects Not enough data Feature Not Available AI/Machine Learning Not enough data Not enough data Additional Functionality Meeting Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Recommendations Not enough data Not enough data Lead Distribution Not enough data Not enough data Workflow Management Not enough data Not enough data Performance Management Not enough data Not enough data Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Lead Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Email Templates Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Generative AI Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Monitoring Not enough data Not enough data Lead Capture Not enough data Not enough data Deal Management Not enough data Not enough data Call List Management Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Recording Not enough data Not enough data For Contact Centers Not enough data Not enough data CRM Not enough data Not enough data Data Management Not enough data Not enough data Calendar Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Task Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Show 2 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data Not enough data Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data Not enough data User Insights Reviewers' Company Size [![Grasshopper](https://images.g2crowd.com/uploads/product/hd_favicon/a4b2a0455cd65fbc9e5743d8fa1c8fbc/grasshopper.svg "Grasshopper")](https://www.g2.com/products/grasshopper/reviews) Grasshopper Small-Business(50 or fewer emp.) 86.3% Mid-Market(51-1000 emp.) 9.3% Enterprise(\> 1000 emp.) 4.3% [![iPlum](https://images.g2crowd.com/uploads/product/hd_favicon/c8716f4bd929c9b99a6939f2b59d7c81/iplum.svg "iPlum")](https://www.g2.com/products/iplum/reviews) iPlum Small-Business(50 or fewer emp.) 96.9% Mid-Market(51-1000 emp.) 1.6% Enterprise(\> 1000 emp.) 1.6% Small-Business (50 or fewer emp.) 86.3% 96.9% Mid-Market (51-1000 emp.) 9.3% 1.6% Enterprise (\> 1000 emp.) 4.3% 1.6% Reviewers' Industry [![Grasshopper](https://images.g2crowd.com/uploads/product/hd_favicon/a4b2a0455cd65fbc9e5743d8fa1c8fbc/grasshopper.svg "Grasshopper")](https://www.g2.com/products/grasshopper/reviews) Grasshopper Information Technology and Services 9.4% Consumer Services 6.3% Marketing and Advertising 5.6% Internet 5.0% Financial Services 4.4% Other 69.4% [![iPlum](https://images.g2crowd.com/uploads/product/hd_favicon/c8716f4bd929c9b99a6939f2b59d7c81/iplum.svg "iPlum")](https://www.g2.com/products/iplum/reviews) iPlum Mental Health Care 53.9% Health, Wellness and Fitness 11.5% Hospital & Health Care 10.5% Individual & Family Services 3.7% Accounting 2.1% Other 18.3% FAQs ## Grasshopper vs iPlum FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Grasshopper vs iPlum? iPlum stands out from Grasshopper with a higher G2 rating, stronger support scores, and a focus on HIPAA compliance and secure communication. | [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | [iPlum](https://www.g2.com/products/iplum/reviews) | | --- | --- | | 3.9/5 (162 reviews) | 4.3/5 (201 reviews) | | Small-Business | Small-Business | | 7.9 | 7.9 | | 7.7 | 8.4 | | Calling Features | HIPAA Compliance | ### How do the pricing models of Grasshopper and iPlum compare? iPlum is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost-effectiveness compared to Grasshopper. - **Grasshopper:** In recent reviews, several reviewers describe Grasshopper as cost effective, but some mention high cost and dissatisfaction with value. - **iPlum:** Reviewers consistently highlight iPlum as affordable and a strong value, with many citing its lower cost compared to previous providers. - **Switching reasons:** Recent Grasshopper reviewers mention switching to alternatives due to pricing and value concerns. ### What are the best alternatives to Grasshopper and iPlum? Quo, Dialpad Connect, and Nextiva are the top three alternatives to Grasshopper and iPlum according to G2 rankings. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | 3.9/5 (162 reviews) | Small-Business | Cost effective, but some mention high cost | Calling Features | | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5 (201 reviews) | Small-Business | Affordable, strong value | HIPAA Compliance | | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5 (3400 reviews) | Small-Business | — | — | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4201 reviews) | Small-Business | — | — | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3620 reviews) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing Grasshopper and iPlum? Buyers comparing Grasshopper and iPlum should prioritize HIPAA compliance, secure communication, messaging features, call management, and ease of use. - **HIPAA Compliance:** iPlum is cited for HIPAA compliance in 52 all-time reviews; Grasshopper does not mention this feature. - **Secure Communication:** iPlum is cited for secure communication in 32 all-time reviews; Grasshopper does not mention this feature. - **Messaging Features:** Grasshopper and iPlum both have messaging features, with iPlum cited in 38 all-time reviews and Grasshopper in 1 all-time review. - **Call Management:** Grasshopper is cited for calling features in 1 all-time review; iPlum is frequently mentioned for call management and call recording in recent reviews. - **Ease of Use:** iPlum is cited for ease of use in 104 all-time reviews, compared to Grasshopper's 8.1 Ease of Use score. ### What are the pros and cons of Grasshopper vs iPlum? iPlum's headline strength is HIPAA compliance and secure communication, while Grasshopper's is calling features and ease of setup. - **Grasshopper strengths:** Calling features, easy connection, intuitive interface, messaging features, and VoIP services (each cited in at least 1 all-time review). - **Grasshopper trade-offs:** Customer service (3 all-time mentions), account management (2), high cost (2), background issues, call drops, long waiting, phone number issues, and technical assistance (each cited in at least 1 all-time review). - **iPlum strengths:** Ease of use (104 all-time mentions), HIPAA compliance (52), privacy (40), easy setup (38), text messaging (38), secure communication (32), customer support (30), reliability (26), and user-friendly interface (27). - **iPlum trade-offs:** Texting issues (28 all-time mentions), call issues (25), interface could be more modern, and some advanced features require more setup. ### Is Grasshopper or iPlum better for small businesses? iPlum is the better fit for small businesses, with higher satisfaction among small-business reviewers and a stronger focus on compliance and secure communication. - **Grasshopper:** Small-Business is the largest segment, with reviewers noting ease of setup and calling features but also citing limitations in customer service and feature set. - **iPlum:** Small-Business is the largest segment, with reviewers consistently highlighting ease of use, HIPAA compliance, and secure communication as key benefits for small teams. ### Which VoIP Providers platform has better integrations? iPlum is favored for integrations, with reviewers citing its integration with Google Workspace and other workflow tools. - **Grasshopper:** Reviewers mention integration with Slack and HubSpot in recent reviews, but no all-time mention counts are provided. - **iPlum:** Google Workspace integration is cited in recent reviews, with additional mentions of CRM and project management tool integrations. ### How do Grasshopper and iPlum compare on customer support? iPlum outperforms Grasshopper on Quality of Support by 0.7 points, a material difference in reviewer satisfaction. - **Grasshopper:** Reviewers report mixed experiences, with 3 all-time mentions of customer service issues and several citing difficulty with account management and support responsiveness. - **iPlum:** 30 all-time reviews cite strong customer support, with recent reviewers highlighting fast, helpful, and personal service, as well as clear communication during outages or setup. ### Which is easier to implement, Grasshopper or iPlum? Grasshopper and iPlum are rated equally on Ease of Setup, both scoring 7.9, indicating parity in implementation experience. - **Grasshopper:** Reviewers describe setup as quick and straightforward, with easy onboarding and user addition, though some mention challenges with account cancellation and feature configuration. - **iPlum:** Reviewers consistently highlight easy and fast setup, clear instructions, and smooth onboarding, with occasional mentions of advanced feature setup requiring more time. ### Which product has better Phone Calls? iPlum is favored for Phone Calls, with higher satisfaction scores and more frequent positive mentions in reviews. - **Grasshopper:** Ease of Use score 8.1, Meets Requirements 8.3, Calling Features cited in 1 all-time review, with some reviewers noting call drops and technical issues. - **iPlum:** Ease of Use score 8.6, Meets Requirements 9.2, Call Issues cited in 25 all-time reviews, but overwhelmingly positive sentiment on call quality, reliability, and compliance features in recent reviews. Alternatives **Grasshopper Alternatives** ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") [ Dialpad Connect ](/products/dialpad-connect/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") [ Quo ](/products/quo-quo/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) **iPlum Alternatives** ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") [ Quo ](/products/quo-quo/reviews) ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") [ Spruce Health ](/products/spruce-health/reviews) ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") [ Dialpad Connect ](/products/dialpad-connect/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews)