--- title: iPlum Reviews meta_title: 'iPlum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 201 reviews by the users' company size, role or industry to find out how iPlum works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 201 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # iPlum Reviews **Vendor:** iplum **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 201 ## About iPlum Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. ## iPlum Pros & Cons **What users like:** - Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management. (104 reviews) - Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs. (52 reviews) - Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education. (40 reviews) - Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs. (38 reviews) - Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business. (38 reviews) - Users appreciate the **simple and affordable features** of iPlum, enjoying convenient access and great functionality. (37 reviews) - Secure Communication (32 reviews) - Customer Support (30 reviews) - Users appreciate the **HIPAA-compliant messaging features** of iPlum, allowing seamless communication and reliability for business needs. (30 reviews) - Communication (29 reviews) **What users dislike:** - Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum. (28 reviews) - Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively. (25 reviews) - Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution. (21 reviews) - Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval. (19 reviews) - Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer. (18 reviews) - Users face **difficult setup** challenges with iPlum, leading to confusion and costly issues during configuration. (18 reviews) - Not User-Friendly (18 reviews) - Not Intuitive (17 reviews) - Users report **number issues** with iPlum, including glitches, unfriendliness, and limitations on number retention. (16 reviews) - Poor Usability (15 reviews) ## iPlum Reviews ### 1. Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene F. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about iPlum?** The option to have it on my personal phone. **What do you dislike about iPlum?** Figuring out the sound notifications for incoming calls **What problems is iPlum solving and how is that benefiting you?** It is allowing me to have one phone, has privacy settings and much cheaper than my previous phone ### 2. HIPAA-Compliant Solution Packed with Team-Friendly Features **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney W. | doula and lactation counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about iPlum?** Perfect option for my business that's hipaa compliant. Great for teams and full of helpful, easy to use features. **What do you dislike about iPlum?** Wish their was a better app for android. **What problems is iPlum solving and how is that benefiting you?** hipaa compliant text options for my lactation and doula business ### 3. Great business hours automation, but a clunky, pricey setup with too many hoops **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about iPlum?** Being able to set business hours and have automatic responses when I am out of office. **What do you dislike about iPlum?** Clunky interface. LOTS AND LOTS of hoops to jump through. Expensive. **What problems is iPlum solving and how is that benefiting you?** Being able to use HIPAA compliant platforms to auto-respond to clients who reach out outside of business hours in order to protect my work-life balance. ### 4. Switched from RingCentral — iPlum is a Game Changer for HIPAA-Compliant Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Travis T. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about iPlum?** Easy setup CLEAR and concise instructions for porting my number Easy to setup the call routing **What do you dislike about iPlum?** Would have been nice to upload sound files for each voice recording. I had to retype all of the recordings. **What problems is iPlum solving and how is that benefiting you?** We recently switched from RingCentral to iPlum and couldn’t be happier. The HIPAA compliance was a major factor in our decision, and iPlum delivers peace of mind on that front. The portability and flexibility of their services also make it easy for our team to stay connected across devices without sacrificing security. Highly recommend for any healthcare-related or privacy-focused business. ### 5. iplum review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about iPlum?** Upsides of iplum are the simple nature of the service. Nothing is too complex. All features you would need are conveniently located on the left side with easy access to whatever you need whether to dial a call, send a text, or check recent missed calls. I also really enjoy the low price for the service and no contract. **What do you dislike about iPlum?** I dislike not having caller ID. I miss that from my old service. Perhaps iplum has caller ID for higher paying subscriptions but that would be something I wish my subscription had. **What problems is iPlum solving and how is that benefiting you?** Its giving me a phone service for cheap so that I can get in contact with my patients. It helps me separate business and personal. **Official Response from Support iPlum:** > We're glad to hear you're enjoying the simplicity and convenience of iPlum's features, as well as the affordable pricing and flexibility. Regarding Caller-ID, you can open a ticket at our site & we can help you. ### 6. Effortless and User-Friendly for Patients **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey M. | RNP/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about iPlum?** It’s simple to use and is easy for patients to use/download as well. **What do you dislike about iPlum?** I don’t like not having instant access to customer support. **What problems is iPlum solving and how is that benefiting you?** I need to have the ability to engage in HIPAA compliant texting and this is a simple and affordable way to do that. ### 7. Great for a Second Number, But Spam Is an Issue **Rating:** 3.5/5.0 stars **Reviewed by:** Lara W. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about iPlum?** Having a second number is fantastic. Texting clients and getting texts as well as calls is great. **What do you dislike about iPlum?** There is a lot of spam that comes through. **What problems is iPlum solving and how is that benefiting you?** I need to communicate with clients in a HIPAA-compliant way. I also don't want clients to have my personal number. ### 8. Best Product Out There for the Price **Rating:** 4.5/5.0 stars **Reviewed by:** Alisa D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about iPlum?** I appreciate that iplum is HIPAA compliant and easy to use for my team in multiple locations. **What do you dislike about iPlum?** It did feel a little overwhelming to set up, however, there were detailed guides that walked me through each step. **What problems is iPlum solving and how is that benefiting you?** We needed a centralized phone system that works for employees all over the place. We also have a lot of clients who prefer texting so this offered a secure texting option. ### 9. New to iPlum and happy. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about iPlum?** I like that there is a phone application that you can connect or you can use a web-browser. Being able to port my number was extremely helpful. It is a very easy system to implement with user ease and helpful features to get to know your account and features. I also really enjoy the voicemail to text option, being able to set up do not disturb times, along with an outgoing message as an automatic response. **What do you dislike about iPlum?** Setting up the texting registration was a little difficult to set up. **What problems is iPlum solving and how is that benefiting you?** Connecting with people outside of my business hours. Setting boundaries for myself that I consistently have DND hours set with an automated response, not worrying about missing out on clients contact. ### 10. Secure and Convenient, But Audio Quality Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about iPlum?** I like having a business number completely separate from my personal number, especially having it in a separate app. I also appreciate that it is a secure, HIPAA-compliant number. **What do you dislike about iPlum?** I have been told that the audio quality when I'm on the phone with them either isn't loud enough or sounds a little muffled/radio-like in tone. **What problems is iPlum solving and how is that benefiting you?** Keeping my work communications completely separate from my personal life so that work doesn't disrupt my personal time. ### 11. Easy and Convenient when I Learned it **Rating:** 3.5/5.0 stars **Reviewed by:** Cristina C. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about iPlum?** I like the search feature in the texts messages and the ability to Favorite which isn't on other platforms. **What do you dislike about iPlum?** I think iPlum's optics or interface isn't as intuitive or streamlined as other platforms. I found the design to be a bit confusing at first. **What problems is iPlum solving and how is that benefiting you?** We need HIPAA compliant messaging and Google Voice was not reliable for that. ### 12. User-Friendly App Interface Makes Life Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about iPlum?** I like the user-friendly app interface. It is simple to access the features. **What do you dislike about iPlum?** It took awhile to get texting set up and I wish it had been made more obvious that I needed to start the verification process before I’d be able to send and receive texts. **What problems is iPlum solving and how is that benefiting you?** It’s solving my business’s need for secure texting and phone calls. ### 13. Easy to sign up for and use **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea M. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about iPlum?** It was easy to sign up for iPlum and the pricing is accessible to me. I also like that I can choose a local number that is simple to remember. **What do you dislike about iPlum?** I would appreciate it if customer support were more accessible via chat. **What problems is iPlum solving and how is that benefiting you?** iPlum is allowing me to get a local number. ### 14. Effortless to Use and Highly Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** Easy to use app and functions for call and text **What do you dislike about iPlum?** App looks dated and it should be updated and incorporate AI **What problems is iPlum solving and how is that benefiting you?** I don't want tenants having my personal number so this solves that problem ### 15. Great HIPAA Compliant service for private practice therapist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about iPlum?** I like that it is easy to use and I do not need to have two phones to use it. I appreciate that I can text and call and it just connects with my same carrier. **What do you dislike about iPlum?** The hardest part was waiting to get approved for texting services. **What problems is iPlum solving and how is that benefiting you?** HIPAA compliant messaging which helps with scheduling and allows client to be freer in disclosing messaging. Clients have ease of access and prefer messaging to calling. ### 16. HIPPA compliant phone service with a simple to understand platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob Q. | Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about iPlum?** I like to be able to set my voicemail with voice to text and set up custom automatic text backs. **What do you dislike about iPlum?** The iplum app for apple does not seem to be well synced with my web based login. For example, if I send a text on my desktop, it is not showing up on my phone app as a sent text. **What problems is iPlum solving and how is that benefiting you?** It is providing a secure alternative number that I can give to clients to protect my personal number and protect their information as a well. It gives me legal protection. ### 17. My experience with iPlum **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | Licensed Professional Counselor and business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about iPlum?** iPlum is very user-friendly and easy to navigate. The number of features helps me to run my business with ease. **What do you dislike about iPlum?** No issues. I started using the services a few months ago and have been very satisfied. **What problems is iPlum solving and how is that benefiting you?** I needed a business phone service that was reliable and iPlum has been just that! It is user-friendly with numerous features that makes texting and phone calls between myself and my clients a pleasure. ### 18. Easy Texting and Calls That Keep Us Connected With Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** Easy text messaging, easy phone calls, able to effectively connect with clients **What do you dislike about iPlum?** Having to input client numbers into text messaging **What problems is iPlum solving and how is that benefiting you?** Able to HIPAA compliantly message clients for my private practice ### 19. Reliable and Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Kat S. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about iPlum?** It has been reliable and easy to use. I appreciate it is HIPPA compliant. When I ran into an issue, their support team was quick to resolve it. I recommend for secure business communication **What do you dislike about iPlum?** Pricing is the biggest downside but it is competitive compared to alternatives. **What problems is iPlum solving and how is that benefiting you?** HIPPA-compliant business line. ### 20. User-Friendly App That Keeps Client Contacts Confidential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about iPlum?** I really like the confidentiality and separation from personal phone contact and clients contacts. It is user friendly app. **What do you dislike about iPlum?** I have just started using it and am not seeing any downsides so far. **What problems is iPlum solving and how is that benefiting you?** I really like getting to have calls come in to my personal phone and the numbers are kept confidential. I am able to add contacts in the app that are not connected to my phone. The automated response and do not disturb really help me manage my time and not be interrupted outside of work hours. ### 21. Exceptionally Easy to Use from the Start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about iPlum?** easy to use so far and very straightforward. **What do you dislike about iPlum?** nothing yet! It has been really easy to use. **What problems is iPlum solving and how is that benefiting you?** This platform enables me to communicate with clients in a manner that is HIPAA compliant. **Official Response from Support iPlum:** > Hi, Appreciate your feedback. We love to hear from our clients and support them. Best, iPlum Team ### 22. Great HIPAA compliant option **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany B. | Social worker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about iPlum?** I appreciate the easy of iPlum and it is not difficult to navigate through the settings. It has great features and the phone number porting was easy to do. **What do you dislike about iPlum?** It does not really have anything to do with iPlum but the compliance with the text messaging was more difficult then it probably needed to be. But that is not an iPlum issue and was an issue with the TCN **What problems is iPlum solving and how is that benefiting you?** HIPAA compliance is important so that was the most important aspect for me. ### 23. Great product but a disruptive implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Carrissa W. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about iPlum?** We love all the great features that iPlum offers at an affordable price including text templates, ability to schedule texts, the auto-reply features, and now the ability to make calls from the web browser. **What do you dislike about iPlum?** Our ability to send out going text messages to our clients was disrupted for days upon implementation for about 15 of our employees after we ported over their numbers. This was very stressful and frustrating for our staff and it took way too long to resolve the issues (4 days). **What problems is iPlum solving and how is that benefiting you?** Allowing our clients to have access to emergency resources when our offices are closed or therapists are out of the office using the auto-reply features. ### 24. IPLUM IS GREAT SO FAT **Rating:** 5.0/5.0 stars **Reviewed by:** Jamira M H. | Therapist II (CCBHC-Outpatient), Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about iPlum?** HIPAA compliant and user friendly. It honestly makes me feel much more secure and safe when communicating with clients **What do you dislike about iPlum?** Nothing at all! It has been a pleasure. No complaints **What problems is iPlum solving and how is that benefiting you?** HIPAA compliant line for therapy. I am huge on ethical practice, and i seek to run my business appropriately ### 25. Just what I need, nothing I don't **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda J. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about iPlum?** Simple, easy to use, affordable phone service. Offers everything I need and nothing I don't. **What do you dislike about iPlum?** So far, so good. It took a minute to enable texting, but the instructions were easy to follow. **What problems is iPlum solving and how is that benefiting you?** I needed a separate HIPAA compliant phone line for therapy private practice. ### 26. Reliable, user friendly, but some improvements can be made **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about iPlum?** I like the security and the price. It works on a budget. **What do you dislike about iPlum?** I wish that the names of the contacts showed up during a call rather than just the number. When I get notified of a text, I can't see it immediately; I have to click out and back into the chat. In the name of a group chat, I would prefer for the contact name to be listed without the number beside it. I wish that I did not have to click a number to receive the call. **What problems is iPlum solving and how is that benefiting you?** The issue of secure texting that is HIPAA compliant. ### 27. Effective Performance, but User Interface Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Rachel S. | Mental Health Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about iPlum?** It does its job. So far, calls and texts are going through. **What do you dislike about iPlum?** User interface is a bit basic, I wish recents button was up too **What problems is iPlum solving and how is that benefiting you?** Gives my business a HIPAA compliant platform for client communication. ### 28. Easy, HIPAA-Compliant Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about iPlum?** Easy, HIPAA compliant option for my business. **What do you dislike about iPlum?** There isn’t anything that I dislike. Great service! **What problems is iPlum solving and how is that benefiting you?** Needing a client accessible, HIPAA compliant phone line for small business. ### 29. Great Business Resource! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany A. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about iPlum?** Affordable, easy to use and quick to set up fax and phone system **What do you dislike about iPlum?** Make sure you know how to verify your phone line system to be able to send text messages **What problems is iPlum solving and how is that benefiting you?** It allows me to better capture missed calls, is HiPAA compliant and cost effective saving my small business money! ### 30. User friendly client communications **Rating:** 4.0/5.0 stars **Reviewed by:** Kat K. | Clinical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about iPlum?** I most like that is is user friendly and straightforward. It has served my needs for communications for several years now. **What do you dislike about iPlum?** The system can be glitchy and it does not offer all the same features as a normal text app does including the ability to "like" or react to messages and it is difficult to save contacts in the app by their names without extra steps. **What problems is iPlum solving and how is that benefiting you?** HIPAA compliant easy client communications ### 31. Transitioning to iPlum from another phone service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about iPlum?** We recently transitioned to iPlum for our company phone. We liked how it is easy to set up and receive help from customer service. We also liked how we received guidance in getting our TCPA texting set up so that we could converse with our customers. Overall it was a relatively easy transition over to iPlum and we were functional very quickly. **What do you dislike about iPlum?** We did experience a lot of kinks when trying to figure out how to get our settings right for what we wanted to do. The phone tree and call forwarding settings were very confusing for us so we had to set up a call with a customer service person who put in a request with one of the engineers. One thing we don't love about iPlum is the wait period between answering the phone and connecting with the customer. We have two wait a few seconds before talking while the call connects which isn't ideal. **What problems is iPlum solving and how is that benefiting you?** iPlum solved the problem of being able to set up our opt out/in texting. That was the reason we transitioned to this new phone service as we were really struggling to get that approved and be able to text our customers, which is very vital for our company. ### 32. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about iPlum?** When I couldn’t figure out how to get a phone number, the customer service people were able to give me clear directions how to work through my problem **What do you dislike about iPlum?** None at the moment. The app has been easy to navigate **What problems is iPlum solving and how is that benefiting you?** Connecting with my clients safely ### 33. HIPAA compliant and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Noah D. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about iPlum?** I just started a small private practice and needed something secure and HIPAA compliant. I’m really glad I’ve chosen IPlum and have already recommended it to colleagues. It’s user friendly on my computer or my phone. **What do you dislike about iPlum?** I wish it was cheaper, however it actually is cheaper than or the same price as the other hipaa compliant companies. Therefore I think it’s a fair deal. **What problems is iPlum solving and how is that benefiting you?** It’s solving the problem of me needing a professional number that is hipaa compliant and one where I can make and receive calls and texts from potential as well as current clients. ### 34. Positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about iPlum?** I like that it is a HIPAA complaint phone line that I can use for my business. **What do you dislike about iPlum?** It was hard to upload contacts as they were in a format that had to be changed by hand. The monthly cost is per phone line and doesnt includ emultiple. **What problems is iPlum solving and how is that benefiting you?** I can use HIPAA compliant messaging so clients can get in touch with me for therapy services. ### 35. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Elisha D. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about iPlum?** HIPAA & confidentiality for private practice, customer support is great **What do you dislike about iPlum?** that you have to use an app so ease of implementation is harder **What problems is iPlum solving and how is that benefiting you?** They answer all my questions ### 36. Easy to use and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about iPlum?** iPlum is easy to use and customizable, it is a great option for HIPAA compliant phone/fax. **What do you dislike about iPlum?** When set to ring through to your cell it can take time to connect which is an inconvenience and confusing for the person waiting on the line. The line also continues to ring after the call has been terminated for several rings. **What problems is iPlum solving and how is that benefiting you?** iPlum is a HIPAA compliant phone and fax service, appropriate for my line of business. **Official Response from Support iPlum:** > Thank you for your feedback! We're glad to hear that you find iPlum easy to use and customizable. ### 37. HIPAA Compliance Stands Out, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about iPlum?** I really like the HIPPA compliance function **What do you dislike about iPlum?** I sometimes experience some difficulties when using iPlum- unable to pickup a phone call **What problems is iPlum solving and how is that benefiting you?** I need a phone service that provides HIPPA compliance for my practice ### 38. It is a great way to provide HIPPA compliant communication with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Stevie K. | Licensed Clinical Social Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about iPlum?** I like the HIPPA compliance and the need to verify your business. **What do you dislike about iPlum?** it does have some issue with being using friendly at times **What problems is iPlum solving and how is that benefiting you?** having hippa compliant messaging to support confidentiality with clients for mental health services ### 39. User Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about iPlum?** The most useful thing is that you can get phone calls on two different numbers to one phone. **What do you dislike about iPlum?** The process to get text messaging was tedious and long. I didn't like that it cost additional money as well. **What problems is iPlum solving and how is that benefiting you?** I didn't have to purchase or carry a second phone, i can just use my cell for work and business. ### 40. Easy Sign-Up and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iPlum?** Easy to sign up and price. It was cheaper **What do you dislike about iPlum?** Tough to get texting approved and took a lot of time **What problems is iPlum solving and how is that benefiting you?** 2nd phone ### 41. Easy to set up **Rating:** 4.0/5.0 stars **Reviewed by:** Erin A. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about iPlum?** iPlum is easy to use and secure. It can recommended by a colleague. **What do you dislike about iPlum?** A few features are not intuitive to set up, such as texting. **What problems is iPlum solving and how is that benefiting you?** I use it for HIPAA- compliant communication with clients about scheduling. ### 42. Game-Changer for Business Communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about iPlum?** iPlum has been an absolute gem for my business! I love how easy it is to separate work from personal life—calls and texts during business hours? No problem. After hours? Straight to voicemail like magic. The interface is clean, the features are thoughtful, and the reliability is top-tier. It's like having a professional assistant in my pocket! **What do you dislike about iPlum?** If I had to gently whisper one wish into the suggestion box, it would be for a little more customization around voicemail greetings or auto-replies. Nothing major—just a sprinkle of extra flexibility. **What problems is iPlum solving and how is that benefiting you?** iPlum is solving a huge pain point for professionals and business owners: managing work communication without sacrificing personal time or professionalism. Before iPlum, I was constantly juggling calls and texts from clients at all hours, blurring the lines between work and life. It was chaotic and exhausting. Now, with iPlum, I can set clear business hours so clients reach me when I’m available—and get routed to voicemail when I’m not. This not only helps me maintain better boundaries and avoid burnout, but it also provides a polished, consistent experience for my clients. The app makes it easy to stay responsive during the day and unplug after hours without missing anything important. It’s efficient, professional, and stress-reducing—and honestly, I didn’t realize how much I needed it until I started using it. Total game-changer. ### 43. Secure texting and phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Amy F. | LPC, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about iPlum?** Customer service was very responsible during the set-up process. The app works well on my devices. I am a one-person practice so the price is very good for the amount that I use it. **What do you dislike about iPlum?** I haven't used the calling feature yet so I can't speak to the call quality. The app logs you out frequently so that makes it difficult to respond quickly. **What problems is iPlum solving and how is that benefiting you?** I haven't had any problems. Everything has worked great. ### 44. Highly Recommend iPlum! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer D. | Licensed Clinical Social Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about iPlum?** I like that there is a secondary passcode to enter the app and that you can keep client contact information separate from everyday contacts and keep a separate phonebook. It feels more secure than the previous HIPAA compliant phone app I was using! **What do you dislike about iPlum?** I wish there was a way to delete text messages- There are instructions on how to do it, but they don't seem to line up with the actual app. **What problems is iPlum solving and how is that benefiting you?** A HIPAA compliant way to communicate with clients and send/receive personal information via text message in a secure way. ### 45. User-Friendly and HIPAA Compliant, But Missing Voice Notes Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about iPlum?** Ease of use and HIPPA compliance, as well as web calling **What do you dislike about iPlum?** no voice notes option and would like to be able to thumbs up messages **What problems is iPlum solving and how is that benefiting you?** With secure messaging and being able to communicate with clients in between sessions ### 46. iPlum provides a HIPAA compliant phone and text option that has allowed us to grow our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Selene P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about iPlum?** HIPAA compliance, multiple users, business hours. **What do you dislike about iPlum?** I wish the size of the font on the iPhone app was larger. **What problems is iPlum solving and how is that benefiting you?** We have hired a VA and iPlum allows for them to manage calls and messages freeing the owner up to do other tasks. ### 47. straightforward and secure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about iPlum?** The app is easy to navigate and overall very user friendly. **What do you dislike about iPlum?** So far no complaints about plum. The app has been good for my business needs. **What problems is iPlum solving and how is that benefiting you?** Not having to disclose personal cell phone number and also knowing I am using a hipaa compliant platform. ### 48. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about iPlum?** This service has been easy to set up and easy to use. Good experience so far **What do you dislike about iPlum?** Getting the texting feature took about a week which I wasn’t originally prepared for. **What problems is iPlum solving and how is that benefiting you?** Allows me to use my personal phone but with my own separate business phone number. ### 49. Great tool for my counseling practice **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn C. | Mental Health Counselor, Professional Counselor Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about iPlum?** I love that it is HIPAA compliant and that extra safety measure makes my clients feel comfortable reaching out to me. It is user friendly and easy to use. **What do you dislike about iPlum?** So far I don't have any dislikes or complaints about iPlum. So far it is meeting my expectations and needs. **What problems is iPlum solving and how is that benefiting you?** I have clients who want to be able to reach out in a crisis or just when needing extra support, and being able to message me with HIPAA compliance, is a great service I can offer them. ### 50. Great value **Rating:** 4.0/5.0 stars **Reviewed by:** TJ S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about iPlum?** it's inexpensive and allows me to communicate with my customers by text. **What do you dislike about iPlum?** You can't control all of the features in the app, you have to go to a desktop browser for some features. The app can be glitchy at times. **What problems is iPlum solving and how is that benefiting you?** Gives me an inexpensive phone line with texting to use for my small storage facility business ## iPlum Discussions - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) - [View iPlum pricing details and edition comparison](https://www.g2.com/products/iplum/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+04%3A21%3A58+-0500&secure%5Bsession_id%5D=dda8b542-c95a-42c0-a2b9-46205265f85a&secure%5Btoken%5D=1af2ef44b64273bdcf96af69182894323f740f938da6445e88f0a58b088fe03e&format=llm_user) ## iPlum Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## iPlum Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Auto Dialer **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Record Prospect Data **Compliance** - HIPAA Compliance - State Regulation Compliance **Access** - Software Pairing - Individual Download **Insights** - Automated Note Taking **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top iPlum Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,374 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (343 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,036 reviews)