--- title: iPlum Reviews meta_title: 'iPlum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 201 reviews by the users' company size, role or industry to find out how iPlum works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 201 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # iPlum Reviews **Vendor:** iplum **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 201 ## About iPlum Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. ## iPlum Pros & Cons **What users like:** - Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management. (104 reviews) - Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs. (52 reviews) - Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education. (40 reviews) - Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs. (38 reviews) - Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business. (38 reviews) - Users appreciate the **simple and affordable features** of iPlum, enjoying convenient access and great functionality. (37 reviews) - Secure Communication (32 reviews) - Customer Support (30 reviews) - Users appreciate the **HIPAA-compliant messaging features** of iPlum, allowing seamless communication and reliability for business needs. (30 reviews) - Communication (29 reviews) **What users dislike:** - Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum. (28 reviews) - Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively. (25 reviews) - Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution. (21 reviews) - Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval. (19 reviews) - Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer. (18 reviews) - Users face **difficult setup** challenges with iPlum, leading to confusion and costly issues during configuration. (18 reviews) - Not User-Friendly (18 reviews) - Not Intuitive (17 reviews) - Users report **number issues** with iPlum, including glitches, unfriendliness, and limitations on number retention. (16 reviews) - Poor Usability (15 reviews) ## iPlum Discussions - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) - [View iPlum pricing details and edition comparison](https://www.g2.com/products/iplum/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+11%3A40%3A48+-0500&secure%5Bsession_id%5D=bba3d48c-cbe1-46a8-aa18-c2fba1f200c9&secure%5Btoken%5D=47c37ff9227508f47440b4547bef68797a5d580c5fa712ee696b7aa65f46d3df&format=llm_user) ## iPlum Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## iPlum Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Basic Communication** - Phone Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Call Types - Auto Dialer **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Record Prospect Data - Contact Management **Compliance** - HIPAA Compliance - State Regulation Compliance **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management **Access** - Software Pairing - Individual Download **Insights** - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top iPlum Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,374 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (344 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews)