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Inline Manual

Inline Manual Alternatives & Competitors

(20)4.6 out of 5

Looking for alternatives to Inline Manual? Tons of people want Digital Adoption Platform Software to help with knowledge base, searchable articles, and interactive faqs & forums. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Digital Adoption Platform Software that reviewers voted best overall compared to Inline Manual. Based on reviewer data you can see how Inline Manual stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Whatfix, WalkMe, Pendo, and Intercom are the most popular alternatives and competitors to Inline Manual.

Top Alternatives to Inline Manual

  • Whatfix
  • WalkMe
  • Pendo
  • Intercom
  • Zendesk Support Suite

Top 20 Alternatives & Competitors to Inline Manual

    #1
    #1
  1. Whatfix

    (156)4.6 out of 5
    Optimized for quick response

    Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

    Categories in common with Inline Manual:
  2. Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

    Categories in common with Inline Manual:

    BR
    - compatability with Salesforce - Frees up development/design resources - Educates our users - Multi purpose tool allowing for education and promotion of features. - Detailed analytics and...Read more

    Reviewers say compared to Inline Manual, Whatfix is:

    More expensive
    More usable
    Better at support
    #2
    #2
  3. WalkMe

    (70)4.4 out of 5

    WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

    Categories in common with Inline Manual:
  4. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

    Categories in common with Inline Manual:

    David B.
    DB
    I really like how many options I have to prevent my staff from making mistakes as they learn how to use our software. In my industry of non emergency medical transportation and paratransit small...Read more

    Reviewers say compared to Inline Manual, WalkMe is:

    More expensive
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Pendo

    (388)4.5 out of 5
    Optimized for quick response

    Pendo helps product teams deliver software users love. Pendo captures product usage patterns and user feedback, and lets you communicate in-app to onboard, educate and guide users to value.

    Categories in common with Inline Manual:
  6. Pendo helps product teams deliver software users love. Pendo captures product usage patterns and user feedback, and lets you communicate in-app to onboard, educate and guide users to value.

    Categories in common with Inline Manual:

    Gavin M.
    GM
    Pendo has extremely intuitive and visual user flow mapping, for both pages and accounts. Manual and automatic tagging make it easy to see what users are doing.

    Reviewers say compared to Inline Manual, Pendo is:

    More expensive
    Easier to admin
    More usable
    #4
    #4
  7. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Inline Manual:
  8. Intercom allows you to communicate personally with every single customer.

    Categories in common with Inline Manual:

    UI
    It's so easy to communicate with leads and reach out to existing customers. Our customers love the fact that we offer an instant chat service, and it's great for keeping our team on track with...Read more

    Reviewers say compared to Inline Manual, Intercom is:

    More expensive
    More usable
    Easier to admin
    #5
    #5
  9. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Inline Manual:
  10. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Inline Manual:

    AI
    Zendesk will ensure that you are notified when a customer responds to open tickets. This is great from an organizational standpoint because it allows you to not have to check this on a manual basis...Read more

    Reviewers say compared to Inline Manual, Zendesk Support Suite is:

    More expensive
    More usable
    #6
    #6
  11. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Inline Manual:
  12. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Inline Manual:

    EC
    Easy to setup, I am technical but this was super simple. It was easy to configure our accounts, tags and workflows. We used this to manage incoming emails automatically, and our customer service...Read more

    Reviewers say compared to Inline Manual, Freshdesk is:

    More expensive
    More usable
    Easier to admin
    #7
    #7
  13. Zoho Desk

    (2,667)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Inline Manual:
  14. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Inline Manual:

    SU
    me proporciona todos lo medios que necesito para dar el seguimiento necesario a las soluciones tecnológicas que debemos dar como departamento de soporte técnico, es una herramienta muy practica, me...Read more

    Reviewers say compared to Inline Manual, Zoho Desk is:

    More expensive
    More usable
    #8
    #8
  15. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Inline Manual:
  16. A powerful customer support suite with a focus on collaboration.

    Categories in common with Inline Manual:

    AC
    Their team is very easy to talk to and they make enhancements based on customer feedback.

    Reviewers say compared to Inline Manual, TeamSupport is:

    More expensive
    More usable
    Easier to admin
    #9
    #9
  17. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Inline Manual:
  18. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Inline Manual:

    AF
    The integration with Service Hub with the core HubSpot so I can learn which articles people look at from right on the Contact record

    Reviewers say compared to Inline Manual, HubSpot Service Hub is:

    More expensive
    More usable
    Easier to admin
    #10
    #10
  19. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Inline Manual:
  20. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Inline Manual:

    UI
    Quick and easy to use. Minimum assistance needed.

    Reviewers say compared to Inline Manual, Salesforce Service Cloud is:

    More expensive
    #11
    #11
  21. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Inline Manual:
  22. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Inline Manual:

    Matt F.
    MF
    The integration with Service Cloud is key to success with Live Agent. If your SC data is clean and accurate, ours almost is, so glitches sneak through. In our case, customers are able to open...Read more

    Reviewers say compared to Inline Manual, LiveAgent is:

    More expensive
    More usable
    Easier to set up
    #12
    #12
  23. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Inline Manual:
  24. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Inline Manual:

    Chintan M.
    CM
    Integration with various well-known products of Atlassian and not limiting to itself to it's own products, lot more than that. Made things much simpler; yet able to serve various features with...Read more

    Reviewers say compared to Inline Manual, Jira Service Management is:

    More expensive
    #13
    #13
  25. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Inline Manual:
  26. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Inline Manual:

    AL
    The lead storing feature and the ability to have information in one place

    Reviewers say compared to Inline Manual, Salesforce Essentials is:

    More expensive
    #14
    #14
  27. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Inline Manual:
  28. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Inline Manual:

    AT
    The way i can see the cases that I have to work on.

    Reviewers say compared to Inline Manual, Helpshift is:

    More expensive
    More usable
    #15
    #15
  29. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Inline Manual:
  30. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Inline Manual:

    AA
    I love how it incorporates all internal platforms for easy access to a customer's information. We can see her entire order history with us, including when she speaks to one of our Customer...Read more

    Reviewers say compared to Inline Manual, Kustomer is:

    More expensive
    More usable
    Easier to set up
    #16
    #16
  31. Appcues

    (136)4.7 out of 5
    Optimized for quick response

    Build a personalized user onboarding experience that welcomes, educates and drives users to take action. Then watch your user-base soar.

    Categories in common with Inline Manual:
  32. Build a personalized user onboarding experience that welcomes, educates and drives users to take action. Then watch your user-base soar.

    Categories in common with Inline Manual:

    AC
    I love that I always get a real person every time. Waits are short and the support is comprehensive.

    Reviewers say compared to Inline Manual, Appcues is:

    More expensive
    More usable
    Easier to admin
    #17
    #17
  33. ServiceNow Now Platform

    (248)4.0 out of 5

    The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Inline Manual:
  34. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Inline Manual:

    Jeremy M.
    JM
    I like the fact that it separates incidents from requests. Our previous ticketing system did not have any separation, which messed up our SLA's. The reporting is substantially better than our...Read more

    Reviewers say compared to Inline Manual, ServiceNow Now Platform is:

    More expensive
    #18
    #18
  35. Userlane

    (13)4.9 out of 5

    Userlane is the fastest and most intuitive Digital Adoption Platform for enterprise companies on the market. We offer enterprise-grade quality with a consumer-grade user experience. Our product is a guidance layer that goes on top of any browser-based software application. Users are guided step-by-step through all digital processes they’re required to navigate on-screen, in real-time.

    Categories in common with Inline Manual:
  36. Userlane is the fastest and most intuitive Digital Adoption Platform for enterprise companies on the market. We offer enterprise-grade quality with a consumer-grade user experience. Our product is a guidance layer that goes on top of any browser-based software application. Users are guided step-by-step through all digital processes they’re required to navigate on-screen, in real-time.

    Categories in common with Inline Manual:

    Andreas M.
    AM
    For us, Userlane helped us to make user onboarding and education after updates very easy. Creating the experiences is very easy and intuitive. From user side we also get a lot of good feedback, the...Read more

    Reviewers say compared to Inline Manual, Userlane is:

    More usable
    Easier to admin
    Easier to set up
    #19
    #19
  37. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with Inline Manual:
  38. A help desk for teams that insist on a delightful customer experience

    Categories in common with Inline Manual:

    UW
    I like that the price is affordable - I really don't think you'll find a better bang for your buck. Also, the support team is very friendly and accommodating.

    Reviewers say compared to Inline Manual, Help Scout is:

    More usable
    Easier to set up
    More expensive
    #20
    #20
  39. Zoho SalesIQ

    (204)4.4 out of 5

    Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with Inline Manual:
  40. Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with Inline Manual:

    Erik J.
    EJ
    I liked the ease of the setup. It was quick and simple and the wizards were intuitive.

    Reviewers say compared to Inline Manual, Zoho SalesIQ is:

    More expensive
    More usable
    Easier to set up