TopClass Reviews & Product Details

Setting up a course in the LMS is really easy, especially with the clone feature. It lets us create similar course listings quickly and get everything set up in no time. Review collected by and hosted on G2.com.

I wish we had the ability to group our courses within the learning activity area, almost like a filing system for that section. It would make things much easier and help keep everything more organized. Review collected by and hosted on G2.com.

The LMS is well integrated into the member experience and it allows us to manage courses, webinars and educational resources in one place. Review collected by and hosted on G2.com.

Our biggest challenge was the implementation and integration with our legacy iMIS 100 environment. As this was the first TopClass implementation with iMIS 100, a number of the expected features and workflows were either unavailable or required significant workarounds at the time. This resulted in a much longer implementation than anticipated and a considerable amount of testing and troubleshooting. Review collected by and hosted on G2.com.

The platform is versatile and customisable, and the support on how to use it has been very hands-on and useful Review collected by and hosted on G2.com.

Some of the terms are a bit confusing, but this is all assisted by the online learning and support provided. Review collected by and hosted on G2.com.

TopClass has been easy to set up for our stakeholders and the service and assistance in getting the platform ready was exceptional. Review collected by and hosted on G2.com.

Nothing - It has been easy to use and promote to our members. Review collected by and hosted on G2.com.

I like that we can easily see who is registered for a course and when they registered. Review collected by and hosted on G2.com.

It should be easier to see who has used a coupon code. Review collected by and hosted on G2.com.

They respond fairly quickly to any issues that arise within the system. When we were setting up our integration between Nimble (Salesforce) and our LMS, they offered thorough technical support, which was very helpful. Overall, the implementation process was smooth.

The system itself is quite user-friendly, and whenever support is needed, they give clear instructions on how to access specific features or make updates. Review collected by and hosted on G2.com.

At times, it can take quite a while to get a resolution for an issue. Many problems appear to be sent to the defect forum, where the timeline for resolution is often unclear. While our organization has not been significantly affected by this process so far, a major issue could potentially lead to a negative experience for users. Additionally, it seems that many of the system updates are not designed for organizations that do not sell products through the LMS. Review collected by and hosted on G2.com.

I don't like one thing about the application. Review collected by and hosted on G2.com.

TopClass has complicated our certification process entirely. It has made processes become more manual and increase our workload. The system is not user friendly with many of our learners requiring navigation and support to understand. It lacks basic functionalities such as searching External Trainings by user. A process requires multiple clicks to complete such as overriding a course. It is a complicated system that promises customization but that is not a promise kept. Wording on the certification path, buttons, and documents (Completed Learning versus Transcript) cannot be changed to match our program verbiage causing learner confusion. So many other LMS have a clean and icon-based dashboard which TopClass also falls behind on. Not learner friendly and not admin friendly. Huge regret as it has complicated our business and increased learner frustration and team workload. The external training approvals are too complicated to approve and sensitive to validity dates. It will not be applied without any notification to admin which doubles the work. Data did not migrate correctly from our AMS we we are dealing with lost data issues on top of everything. Review collected by and hosted on G2.com.

What we like best about TopClass is its flexibility and scalability—whether for certifications, blended learning, or client-driven customizations, it consistently meets the needs of a complex, enterprise environment. It is also easy to use and straightforward to implement, which has allowed our teams and clients to adopt it quickly and confidently. Because it is core to our business, we use TopClass extensively—literally all day, every day—to deliver training and engagement at scale. The most helpful aspect is how seamlessly it integrates with our business model while supporting hundreds of thousands of users, paired with robust reporting and the world-class support we receive from the WBT Systems team. The upside of using TopClass is that it has enabled us to deliver our expertise through a best-in-class platform for more than two decades, positively impacting not only our clients but also their clients, and serving as a vital extension of our business. Review collected by and hosted on G2.com.

While our overall experience with TopClass has been outstanding, as with any enterprise platform there can be occasional learning curves when rolling out new features or tailoring advanced customizations. At times, the breadth of functionality means it takes thoughtful planning to fully leverage everything the system offers. That said, these are minor considerations compared to the value we receive, and the support from the WBT Systems team has always ensured that challenges are quickly addressed and solutions are found. Review collected by and hosted on G2.com.

I would say the stability of the system. I haven't experienced it going down except for during planned update times. I also like the course creation tools, it's simple, straight foward and easy to make new courses. I would also say the reporting offers a lot of variety and is quick and accurate. Review collected by and hosted on G2.com.

I would like to see them automate customer password resets. Review collected by and hosted on G2.com.

The certification programmes let me create as many courses as I want. Review collected by and hosted on G2.com.

the report system is not very creative or can' really find one thing in one place Review collected by and hosted on G2.com.