TopClass Reviews & Product Details

They respond fairly quickly to any issues that arise within the system. When we were setting up our integration between Nimble (Salesforce) and our LMS, they offered thorough technical support, which was very helpful. Overall, the implementation process was smooth.

The system itself is quite user-friendly, and whenever support is needed, they give clear instructions on how to access specific features or make updates. Review collected by and hosted on G2.com.

At times, it can take quite a while to get a resolution for an issue. Many problems appear to be sent to the defect forum, where the timeline for resolution is often unclear. While our organization has not been significantly affected by this process so far, a major issue could potentially lead to a negative experience for users. Additionally, it seems that many of the system updates are not designed for organizations that do not sell products through the LMS. Review collected by and hosted on G2.com.

I don't like one thing about the application. Review collected by and hosted on G2.com.

TopClass has complicated our certification process entirely. It has made processes become more manual and increase our workload. The system is not user friendly with many of our learners requiring navigation and support to understand. It lacks basic functionalities such as searching External Trainings by user. A process requires multiple clicks to complete such as overriding a course. It is a complicated system that promises customization but that is not a promise kept. Wording on the certification path, buttons, and documents (Completed Learning versus Transcript) cannot be changed to match our program verbiage causing learner confusion. So many other LMS have a clean and icon-based dashboard which TopClass also falls behind on. Not learner friendly and not admin friendly. Huge regret as it has complicated our business and increased learner frustration and team workload. The external training approvals are too complicated to approve and sensitive to validity dates. It will not be applied without any notification to admin which doubles the work. Data did not migrate correctly from our AMS we we are dealing with lost data issues on top of everything. Review collected by and hosted on G2.com.

What we like best about TopClass is its flexibility and scalability—whether for certifications, blended learning, or client-driven customizations, it consistently meets the needs of a complex, enterprise environment. It is also easy to use and straightforward to implement, which has allowed our teams and clients to adopt it quickly and confidently. Because it is core to our business, we use TopClass extensively—literally all day, every day—to deliver training and engagement at scale. The most helpful aspect is how seamlessly it integrates with our business model while supporting hundreds of thousands of users, paired with robust reporting and the world-class support we receive from the WBT Systems team. The upside of using TopClass is that it has enabled us to deliver our expertise through a best-in-class platform for more than two decades, positively impacting not only our clients but also their clients, and serving as a vital extension of our business. Review collected by and hosted on G2.com.

While our overall experience with TopClass has been outstanding, as with any enterprise platform there can be occasional learning curves when rolling out new features or tailoring advanced customizations. At times, the breadth of functionality means it takes thoughtful planning to fully leverage everything the system offers. That said, these are minor considerations compared to the value we receive, and the support from the WBT Systems team has always ensured that challenges are quickly addressed and solutions are found. Review collected by and hosted on G2.com.

I would say the stability of the system. I haven't experienced it going down except for during planned update times. I also like the course creation tools, it's simple, straight foward and easy to make new courses. I would also say the reporting offers a lot of variety and is quick and accurate. Review collected by and hosted on G2.com.

I would like to see them automate customer password resets. Review collected by and hosted on G2.com.

Easy to use. Great customer support. Wonderful end user experience for our members. Review collected by and hosted on G2.com.

I wish that the merge feature in our AMS triggers a merge of the same accounts in TopClass, so I didn't have to do it in two places. Review collected by and hosted on G2.com.

In some way or another, I can manage to do the things I need to do on the platform. If I need assistance, someone usually gets back to my within a day. Review collected by and hosted on G2.com.

I don't find the platform to be very intuitive and have to look up a lot of answers to my questions or ask support. I've also found some of the features to be lacking. Review collected by and hosted on G2.com.

It integrates well with Microsoft Dynamics and makes it easy for our members to register for courses. Review collected by and hosted on G2.com.

I wish it sorted by date of the class and not by date created. Review collected by and hosted on G2.com.

TopClass is easy to implement and works seamlessly with iMIS. Setting up courses is quick and there are many options for content types. Review collected by and hosted on G2.com.

Reporting could be a lot more customizable. Review collected by and hosted on G2.com.

The customer support is responsive and helpful. The platform allows us to market online courses to our membership. Review collected by and hosted on G2.com.

The platform is a bit clunky and it would be great for long time customers to have a training available to new staff. Review collected by and hosted on G2.com.

TopClass has a lot to offer. We are constantly adding new content to our LMS. Setting up products is straightforward, and the catalog features are not only visually appealing but also provide extensive marketing opportunities tailored for our association members. Additionally, the customer service is exceptional. In my search for a new LMS to replace our previous one, I thoroughly evaluated various aspects such as features and cost, but I placed significant emphasis on customer service reviews. TopClass distinguishes itself with the best customer support I have experienced across the four different LMSs I have previously set up and managed. Even when integration challenges arose, not due to TopClass itself, they proactively collaborated with our partner company to resolve the issues. Despite being an international company, TopClass consistently responds promptly, no matter the time of day I reach out for assistance. Their commitment to customer service greatly simplifies the process of finding solutions when needed. Review collected by and hosted on G2.com.

Sometimes, I wish the enhancements were more universally applicable across all clients. While TopClass offers extensive control through super admin features, I find myself wanting even greater flexibility, particularly in the area of product naming conventions. Different clients often use varied terminologies for their products, and it would be beneficial if we could label products using our own nomenclature instead of being restricted to the default naming conventions provided. Review collected by and hosted on G2.com.